Category Archives: Right to Repair
The motor industry is currently filled with news about Block Exemption Regulation (BER) – but what is it and how does it affect motorists and their vehicles? Find out with the Trust My Garage blog!
What is Block Exemption Regulation (BER)?
The Block Exemption Regulation is an exemption in the automotive industry which excludes some companies from certain business activities in order to create competition. This means that in the past, main dealer networks were allowed to control who could sell and repair their cars and have access to technical repair information.
It is especially relevant with many modern cars, as before changes to the BER in 2002 motorists risked invalidating their main dealership vehicle warranty by using independent garages for servicing new vehicles.
This barrier was broken when the European Commission (EC) passed a law allowing vehicle owners the freedom of having their servicing and repairs carried out by their chosen independent garage. The law aimed to protect the consumer by providing them with freedom of choice when it comes to having their vehicle serviced and to provide fair competition within the automotive aftermarket.
It is still a common misconception that using a garage outside of a main dealer network will invalidate a vehicle’s warranty, but this is NOT the case – owners can take their vehicle to any garage they choose, provided that the garage follows the manufacturer’s servicing schedule, utilises manufacturer or matching quality parts, and uses the correct oils and fluids. If the garage follows their procedures correctly, a vehicle’s warranty will not be invalidated.
How can BER affect motorists?
The European Regulations were renewed in 2010, meaning owners still have the freedom to choose where they take their vehicle for service and maintenance during the vehicle’s warranty period. This means an independent repairer can service your vehicle while leaving the warranty intact.
Motorists should still stick to the recommended service schedules as outlined in the vehicle service plan and have your repairer of choice fit parts of Original Equipment (OE) quality standard. You should also keep any maintenance and repair records as proof that you have met all requirements.
Will independent garages be able to access the same technical data as dealerships?
Thanks to BER, independent Garages can usually access technical information, or Digital Service Records, through online manufacturer portals. They have the right to access this information, so should not encounter any issues while conducting servicing and repairs.
Which garage should I choose for servicing and repair?
Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. With over 2,900 members across the UK, you’re never far away from a Trust My Garage member!
To find out more about why you should Trust My Garage you can also check out our new TV advert below:
We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease. Try it out here:
Since 2016 Trust My Garage members have all operated to a strict Code of Conduct, which has been approved by the Chartered Trading Standards Institute (CTSI) – the national body for trading standards professionals. Trust My Garage is currently the only CTSI backed code exclusively for independent garages, so you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.
When purchasing a car seat for your child or baby, ensuring you have the correct size can be something of a complicated process, especially in light of changing regulations. The rules around car seats are set to change over the next two to three years as a result of both UK and EU legislation. With this in mind, Trust My Garage take a closer look at everything you need to know in order to keep your child safe and to ensure you’re not breaking the law.
The current laws in place stipulates that a child travelling in a car must use a child car seat until the age of 12 years old or until they reach the height of 135 cm. Under new rules which are set to come into force later this year, backless booster seats are set to be restricted, resulting in them only to be used for children who are taller than 125cm and weighing more than 22kgs. The results have come about due to concerns regarding the safety of the booster seats, especially in regards to younger children. Experts are recommending that parents should instead high backed booster seats, as they provide a greater level of protection, guiding the seatbelt across a child’s body properly. In addition, tests have shown they offer a greater level of protection in the event of side on crashes in comparison to their backless counterparts. The new rules are expected to come into force by the end of the year, meaning the rules will be applied to all new products released from 2017.
Making it simpler
In addition to UK regulations in regards to booster seats, the EU has also announced the introduction of the the European standard i-Size car seats. The new seat plans were announced in 2013, with the aim of making the process of buying a car seat simpler and safer, with the changes in legislation set to come in force in the UK by 2018.
The i-Size seats are to be fitted into cars using a system referred to as Isofix, a system whereby metal bar connectors built into the chassis of the car are used to connect the child car seat, making the connection much more secure. Additional security is provided either a support leg which will be built into the seat or a top tether, which will ensure the car seat does not move forward in the event of an accident. All cars manufactured today will be Isofix equipped, however you should bear in mind that not every car comes with Isofix, it was first introduced in 1997 in the Volkswagen Golf IV and more widely introduced from 2004 onwards.
The other significant change we will see as a result of i-Size car seats, will be that the correct seat will be identified by a child’s height, rather than weight, making it much easier for parents to identify the right seat for their child.
The perfect fit
The importance of fitting a child seat correctly cannot be overstated, with worrying statistics from RoSPA revealing that an estimated two thirds of all child seats are fitted incorrectly. As such an important factor in keeping children safe on the road, parents need to get the right advice and support during their purchase and installation.
Currently legislation in the UK requires the following seats to be fitted:
From birth to fifteen months, with a height of 40 to 80 cm, a rear facing seat should be fitted, with a five point harness.
Aged fifteen months to four years, with a height of 80cm to 105cm, either a rear or forward facing seat can be installed, also with a five point harness.
Aged four plus and with a height of 105cm to 135cm, a forward facing seat with a three point seatbelt should be installed.
Once you have purchased your car seat, especially if this is your first one, it is recommended that you get it fitted by an expert. You can make an appointment with a qualified fitter at your store of purchase who will guide you through the process or alternatively, local council may sometimes run a car seat fitting clinic, so it’s always a good idea to contact your local council for more information and advice.
For additional peace of mind, get to know your car seat really well, study the manufacturer’s instructions carefully and keep them somewhere safe, so you can refer to it should you need to switch the seat to a new vehicle.
When installing a seat for a baby, the ideal position should be in a rear facing position on the back seat, ideally in the middle rear. Once a child is fifteen months old or they can hold their head up on their own, then this can be exchanged for a forward facing seat.
The car’s headrest should not cause interference with the seat when installed, allowing the seat to be flush against the back of the car. The head rest shouldn’t touch the seat and it shouldn’t stop the car seat touching the car fabric.
When the seat has been fitted it should firmly in place and should have minimal movement with plenty of resistance. Before setting off, ensure that the buckle is secure and locked into place, making sure the material part of the belt is touching the car seat frame.
Trust My Garage
If you need additional advice on support in regards to child seats and restraints to ensure you remain safe on the roads, your local Trust My Garage member will be more than happy to advise. Find your local trusted garage by entering your postcode into our search finder to locate your nearest member.
Or, by downloading the free Trust My Garage App, you can find services in your local area at the click of a button. Trust My Garage is the only government backed code solely for independent garages.
The new car market in the UK is growing, with an 8.4% increase in purchases of new models during February, the biggest increase for more than a decade. In fact, the Society of Motor Manufacturers and Traders has revealed that once again the colour white has retained its position as the most popular car colour in the UK for the third year running, a rise of 2.2% from the previous year.
So why has white become the colour of choice for British motorists? Could it be that despite a rise in car sales, as a result of the recession, the public still remains economically cautious, with white cars tending to hold their value for longer than other colours? Is this trend a reflection of the public’s financial prudence?
To discover what your car colour may say about you, Trust My Garage has teamed up with colour psychologist Lucy Curtis to look at the top ten car colours in the UK and what this could reveal about the type of driver you might be.
Top 10 car colours in the UK
White – The number of white cars on Britain’s roads have surged over the last decade, with white cars accounting for almost a quarter of cars on Britain’s roads. If you choose to purchase a white car you are most likely to be someone who is extremely focused, not wishing to be distracted by external factors and with a penchant for order and cleanliness, your car will be sparkling inside and out.
Black – if you’re an owner of a black car, you’re not likely to be someone who fades into the background. You probably carry an air of mystery and sophistication and perhaps give off the impression of being slightly ‘untouchable’. Not keen on being a laid back driver, you won’t be reckless, but you’re someone who wants to get noticed. You’ll want to make sure your vehicle is well looked after with regular servicing from your local Trust My Garage member.
Grey – Perhaps surprisingly, grey takes the bronze position for colour popularity. In stark opposition to drivers of black cars, if you have a grey car you probably want to remain in the background, not wanting to be noticed by others. You’re unlikely to break the speed limit or creep through amber lights when you should be remaining still.
Blue – Once frequently the most popular car colour in Britain, blue has now slipped to fourth position. As an owner of a blue car it is all about the mind and intellect. Inquisitive by nature, you’ll be keen to learn about the inner workings of your car, meaning you’re not intimidated when it comes to understanding why there is a strange noise coming from your bonnet. Confident of your own abilities you’re not afraid to push your car to its limits, but that doesn’t mean you need to avoid regular servicing. On the contrary, you’re likely to be fascinated by your local Trust My Garage technician and will do all you can to learn from them.
Red – It is unsurprising that red is a popular choice when it comes to racing cars, with their highly energised and fast past nature, owners of red cars are likely to want to be noticed. This could lead to an increase in taking risks. Red car drivers are unafraid to queue jump, and typically, accelerator pedals may need a bit more attention than others as your forceful nature may lead to you being heavy footed on the pedals.
Silver – If you’re behind the wheel of a silver car, you likely to be a calm individual, not easily fazed by those around you. Keen to be seen as forward thinking and innovative, whether it’s the latest satnav or tyre pressure monitor, you’ll have all the latest gadgets and gizmos to keep you safe on the road. You’re certainly not someone who is likely to neglect regular car servicing.
Green – As a driver of a green car, it’s all about balance. You’re generally an even paced driver, on the whole, and you’ll be reluctant to take risks, but on occasion you may find yourself going against the norm.
Brown – A practical and down to earth driver, you’ll be reluctant to take risks. Any passenger jumping into your car can rest assured they’re in the hands of a safe and trustworthy driver. Your practical nature means you’re likely to ensure your car is well maintained, with regular car checks and servicing.
Orange – A vibrant outgoing personality is what you can expect of drivers of orange cars. If this is you, you’re likely to be a fun and sociable driver, who loves listening to music as you travel. For you, driving is an experience, not just a case of getting from A to B.
Purple – If purple is your colour of choice, you’ll be reluctant to fit in with the crowd. You’re an individual who likes to do things on their own terms, a trait which translates into your driving style. You have an inner confidence which means you won’t worry about fitting in.
Whatever your style, TMG are here to help
Whatever your driving traits or colour preference, regular car servicing is the key to keeping you and others safe on the road. If you need any help and advice regarding car maintenance, your local Trust My Garage member will be happy to advise. If you need to find your local trusted garage for a service, it’s now easier than ever. Enter your postcode into our search finder to locate your nearest member.
Alternatively you can now download the free Trust My Garage App, allowing you to find services in your local area. Trust My Garage is the only government backed code solely for independent garages.
Winter is upon us once again. And while we may not be certain of a flurry of snow every year, you can be certain that the Great British weather will throw a combination of wintery gifts our way, bringing difficulties for all of us, especially car drivers. It’s the time of year when you don’t just need to start making changes to the way you drive, but also to the way you look after your vehicle. Breakdowns are far more likely at this time of year due to poor weather conditions. So what can you do yourself to ensure this doesn’t happen and you have a hassle free winter?
Let there be light
Now that the nights have drawn in and it’s dark from mid-afternoon, visibility is a key consideration when driving. Not only are lights essential for you to be able see when driving, but also to ensure other drivers can see you. Regularly check that all the lights on your vehicle are in working order, this includes brake and reversing lights. Ensure that they are clean, especially after wet weather when the roads are muddy, and that the lights are aimed in the right direction and if you find any bulbs that are discoloured, they should be immediately replaced.
Stop right there
Brakes are an essential part of any car and therefore should be serviced regularly. This is especially important during winter months, but how can you tell your brakes are in tip top condition?
It’s a case of making sure you check them regularly. The winter months can be very wet and sometimes puddles can be difficult to avoid. When driving through a puddle, make sure you test your brakes afterwards by driving at a slow speed and gently applying pressure.
Listen out for warning signs, brakes will let you know when there is a problem whether this is through grinding or squeaking. Sometimes your car will act like it has a mind of its own and pull you to one side while driving, which could indicate a fault with the braking system. Look out for the signs and don’t ignore them. Vibrations and temperamental pedals are also a sign you need to take give your car some attention. Remember, that you can always take your car to a Trust My Garage member to get the brakes checked. It’s better to be safe than sorry.
A well-oiled machine?
A basic consideration for any car owner when carrying out maintenance checks is to understand the importance of keeping your vehicle well lubricated to ensure it remains in optimum condition and working order. Falling temperatures mean that car fluids will thicken, making it difficult for your vehicle to get the right fluids it needs to run properly.
Make sure you regularly check your oil levels, coolant and brake fluid. If you’re not sure how, visit your local TMG member. You can find them using the search function on our website or by using the Trust My Garage app.
The importance of robust car tyres cannot be understated, as they are the only part of your vehicle that grips the road; they play a vital part in keeping you and your vehicle safe. Wintery conditions and low tread depth can be a disastrous combination, reducing both your speed and grip. Without sufficient tread depth in wet conditions you may experience a particularly dangerous occurrence called aquaplaning. This is where tyres lose contact with the road surface and travel on top of the water’s surface. With no contact with the road, comes the inability to accelerate, brake or steer properly, and you are likely to lose control of your vehicle, thus significant increasing your risk of accident.
When checking tyre tread it is best to use a tread depth gauge rather than relying on intuition. With this implement to hand, measuring tread depth is not difficult and will take up only minutes of your time. For passenger cars, the European legal minimum tread depth is 1.6 mm, across 75% of the tyre, although the deeper the depth the better grip you will have – we recommend that you consider changing your tyres when the tread depth reaches 3mm. Check the depth of the main tread grooves in several places across and around the tyre, using the gauge. In addition, tyres have tread wear indicators in the base of the main grooves. When the tread surface is worn to the same level as these indicators, the tyre is at the legal limit and should be replaced. As a temporary alternative there is also a quick test with a 20p coin if you do not have a gauge to hand. Place the coin in the groove of the tyre and if you can see the inner edge of the border of the coin, it means your tread depth is less than 3mm and you should consider replacing that tyre.
Don’t let the pressure get to you
In addition to tread, checking tyre pressure regularly is vital, even more so during cold weather. Whether using your own pump, or a supermarket garage air pump, here’s how you can do it:-
Check what the tyre pressures should be before you start the pump, you will find this information in your user manual and often on a sticker on the hidden side of the driver or passenger door. Remember that your front and rear tyres may need different pressures. Go round the vehicle with the pump, checking the pressure on each wheel and inflating/deflating as required.
Regularly inspect the condition of the tyres and make sure there are no cracks or bulges, make sure there are no obvious cuts or tears which could lead to a blow-out or puncture and of course don’t forget that spare!
And if you ever find yourself in the event of having to change a tyre on the road, make sure you watch our video:
If you are unsure about your tyres, a visit to your local Trust My Garage member will give you peace of mind and keep you safe on the roads.
Such checks shouldn’t replace regular visits to your local Trust My Garage member for some expert advice; but being aware and prepared for all eventualities will give you peace of mind and a stress free winter.
Perhaps the most telling sign of our recovering economy is that 2013 saw the highest number of new car registrations since 2007, before the world was plunged into the doom and gloom of the global recession.
Figures released by the Society of Motor Manufacturers show that 2,264,737 new cars were registered in 2013, and December marked 22 months of consecutive growth, a statistic that’s unparalleled across Europe and makes the UK the second strongest automotive manufacturer, behind perennial manufacturing powerhouse Germany.
Motorists lucky enough to own a new car will want to make the most of the technology at their disposal, and that means receiving the best maintenance at the best price.
Independents vs franchised dealers
It’s a common misconception that having your new car serviced at an independent garage will void your warranty, and that you must go to a franchised dealer. This is absolutely not the case, and in fact under European Law, the Block Exemption Regulations give you the right to have your vehicle serviced, maintained and repaired at an independent garage of your choice, without invalidating your warranty. This is as long as the independent garage services the vehicle according to the manufacturer’s schedule using parts which are of “equivalent quality”, which all Trust My Garage members comply with.
So, what are the benefits of having your new car looked after by an independent garage? Well, the most obvious one is the cost saving you’ll enjoy. New cars don’t come cheap and it’s likely you’ll have invested a serious amount of money into yours, so why needlessly waste money going to a main dealer? The Independent Garage Association recently polled 2,000 of its members and the statistics are quite startling. The poll showed that the average labour cost is just over £40 for independent garages, whereas the same rate for main dealers is currently much higher.
It’s only natural to assume that the cost saving will mean a sacrifice in quality, right? Wrong! Members of Trust My Garage have access to the same level of technical information and parts as main dealers, and train their staff to the same levels too. There is no compromise on the quality of work you’ll receive at an independent garage, meaning you’ll receive both great service and fantastic value.
It’s also worth pointing out that you’ll have a far more positive experience at an independent garage, which are often family fun businesses, because they rely on your continued custom, and will go that extra mile to ensure you keep going back. Main dealers don’t rely so much on retained customers, and more often than not you’re just another statistic. Technicians at independent garages are well and truly part of the local community, they’ll shop at the same grocers at you and take their kids to the same school as yours. By choosing an independent garage you’re reinvesting money back into your local community, which can only be a good thing!
Don’t fall for the myth that states you need to have your vehicle serviced at a main dealer. By going to a local trusted independent garage you’ll not only receive a level of service that is at the very least is on a par, but you’ll also save yourself a lot of money at the same time, money that can go towards your next new car!
Visit the Trust My Garage website to find your nearest member. Each Trust My Garage member has all the skills and technical expertise required to give your vehicle a thorough service. Members of Trust My Garage are true professionals, complying with a strictly code of practice. What more, all members of Trust My Garage are independent garages – local independent businesses which are part of the community. Trust My Garage is the truly independent scheme for independent garages.
As Britain’s leading independent garage scheme with almost 2000 members, we pride ourselves on looking after our garage’s customers. This is why we have our Customer Charter, which shows our commitment in providing the best possible care to those who pay for a service, MOT or repair at any of our garages.
Unfortunately, some franchised dealers and other independent garages don’t have the same idea. Let’s take MOT tests as an example.
‘The MOT test checks that your vehicle meets road safety and environmental standards. It isn’t the same as having your vehicle serviced and doesn’t check its general mechanical condition.’
This statement is taken from the government’s own website, and it appears to give a perfectly clear and straightforward message for motorists. Unfortunately, the way we treat the MOT test, both in the motor trade and as private motorists, allows commercial considerations to get in the way of safety.
What this often means is the cheapest MOT test is not necessarily the best. This point should be immediately clear to even the most cost-sensitive motorist. The tests can only be conducted by a trained and qualified individual; he or she will require sophisticated, expensive and regularly calibrated equipment and the test should take around 45 minutes to complete.
Garages charging around £20 for an MOT test – or even less in some cases – are not charities. The result is that the overall bill may be significantly higher than expected as the garage seeks to cover the cost of providing the MOT test at an unrealistic and headline-grabbing price.
And the financial pressure on motorists today means that they are not entirely innocent when it comes to their MOT test, either.
Many motorists today use the MOT as an alternative to regular maintenance and submit a car for testing to “see what it fails on” rather than presenting a properly maintained and safe car in expectation that it will pass. This means that they only deal with the failures rather than ensuring that the entire car is safe and reliable.
As an MOT test is a measure of the minimum mechanical standard of a vehicle at that time, this means cars that are between tests may be in a particularly poor state of repair – or even dangerous.
So, a lot of garages respond to this by offering a “no re-test fee” for failures and the cycle continues.
Franchised dealers, with their high labour rates, have often been known to treat the MOT as a loss-leader to retain customers with older vehicles. They also try to give the impression that their MOT test is somehow superior to ones carried out by an independent garage.
Well, this tactic is clearly not working as more than 80 per cent of MOTs are carried out in independent garages.
The UK has one of the best road-worthiness test regimes in Europe, which is reflected in the high levels of road safety compared to some of our European neighbours. But we, at Trust My Garage, are worried that the downward cost spiral for the MOT test in our ever competitive world means that this situation may not last.
So, where does all that leave you, the motorist?
The obvious answer is to place your faith in Trust My Garage. Even if the price is discounted, a motorist can take comfort in the knowledge that any one of our garages will do a proper job – and charge fairly for only those parts that need to be replaced.
In the longer term, the answer is a fixed, or minimum, price for MOTs and a mandatory re-test fee. After all, fair pricing for MOT tests is not only better for motorists, but for garages too. And it will be great news for other road users because more cars will be safer if the industry overall cleans up its act.
The Independent Garage Association will continue to lobby and campaign for the government to enforce this. It is one of the roles of Trust My Garage to educate people to the reasons behind this stance.
Do you want to know where your nearest Trust My Garage is for an honest and professional MOT? Just type your postcode into our garage finder to find your nearest member.
Are you the proud new owner of a 63 plate? A new car is a significant investment so you will want to make sure that it is properly maintained. But where is the best place to get quality regular servicing at value for money prices?
The proud owner may ask themselves…
“If I buy a new car I can only use the main dealer for servicing and repairs so that I don’t infringe my warranty”
Wrong! Under European Law the Block Exemption Regulations give you the right to have your vehicle serviced, maintained, and repaired at an independent garage of your choice without invalidating your warranty – TRUTH!
Also, did you know that recent research undertaken by the Independent Garage Association revealed that Main Dealers can be up to £40 an hour more expensive than independent garages.
So, having experienced the joys of your new driving machine and all the latest innovative technology and gadgetry that the manufacturers have designed to make your motoring safer, more comfortable and even more enjoyable, you want the same quality support when it comes to vehicle servicing.
Although taking your car to a Main Dealer might be the normal thing to do, you can equally get a professional and honest service and pay a reasonable price for parts and labour from a good independent garage.
There are thousands of quality independent garages that are perfectly competent to service newly manufactured cars. They have full access to manufacturer information and operate equipment and tools that can analyse faults on your vehicle and with quality parts and trained staff, independent garages are able to offer you safe and clean mobility throughout the entire life cycle of your car. Taking your brand new car to an independent garage will not invalidate your warranty as long as the garage services the vehicle according to the manufacturer’s schedule using parts which are of “equivalent quality”.
Most of the parts which are fitted to a modern car during routine servicing are not made by the vehicle manufacturer themselves anyway. Parts such as brakes pads and oil and air filters which are supplied to vehicle manufacturers for OE (“Original Equipment”) fitment are usually available with the actual makers branding at significantly lower cost – so they are not just “equivalent quality” , they are identical apart from the box they come in.
How am I affected?
As a consumer you are no longer forced to rely on the vehicle manufacturer as the exclusive supply source for parts and repair services for the aftermarket care of your vehicle. Your car is your property and the law enables you to choose exactly who carries out the work on your car.
Even if your car has an electronic service record held digitally in the vehicle manufacturer’s systems, the same rules give the independent garage the right to access and update the record to keep your vitally important service history intact.
Why go to a TRUST MY GARAGE approved independent garage?
The Independent Garage Association recently polled over 2000 of its members on their labour rates and results concluded, that independent garages ‘continue to offer motorists the very best value for money.’ Figures from the poll show that the average labour cost is slightly over £40 for independent garages, and the most recent Warranty Direct annual Labour Rates survey demonstrates that average labour rates for franchise garages stand at a national average of £95.94, with some franchised dealers charging a staggering £55.94 an hour more than independents.
Access to technical information and quality parts
Although independents cost a significant amount less that main dealers there is no compromise on the level of expertise and parts. All TRUST MY GARAGE members have access to the same level of technical information and quality parts. Training is also no different and most independent garages train their staff to the same levels as main dealers.
No car is a challenge
TRUST MY GARAGE members are specialists in all makes and models and work to very high standards continuing to achieve key industry standards set by TRUST MY GARAGE.
A more personal service
Independent garages are renowned for their friendly faces and high customer retention levels. All TRUST MY GARAGE members pride themselves on the personal service that they provide their customers with, in order to increase the level of trust between them. The TRUST MY GARAGE customer charter states that all garages must explain the work they do clearly and treat customers and their vehicles with respect.
So if you’re now thinking again about where to take your new car for a service, find your local TRUST MY GARAGE member HERE without worrying about invalidating your warranty!