The UK is well into winter, so motorists should be keeping safe on our roads – but new research has shown drivers are unprepared for motoring in the chilly season!
Halfords, which commissioned a survey of 2,000 motorists, has found nearly half of all drivers surveyed admitted they have not conducted any maintenance checks on their vehicle – so how can you make sure you’re ready to face the cold? The Trust My Garage blog is here to help! Check out our top tips below.
Antifreeze – keeping the chill at bay
Antifreeze is clever stuff that stops the water in your engine’s cooling system from freezing! It also does several other important jobs, making it a vital car fluid to keep your engine running smoothly.
As well as preventing water from freezing up, antifreeze raises the boiling point of engine coolant to prevent overheating. The stuff also protects your engine from corrosion, aids heat transfer, and prevents scale from building up internally.
How do you use it? There’s the concentrated form, or the ready mixed with water kind. The latter version is commonly referred to as engine coolant and can normally be used straightaway for top-ups and replacements. The concentrated form needs to be diluted with water, usually at a level of around 50% antifreeze and 50% water. Always check the pack’s instructions for the right ratio to use.
Tyres – putting rubber to the roads
Tyre pressure and tread can be crucially important during winter, as poor tyres can cause your vehicle to slip across wet and icy roads.
To keep your tyres at optimum performance you’ll need to make sure your tyres are correctly inflated and have adequate tread across the circumference of the tyre – you’ll find the BAR/PSI you need in your vehicle’s Owners Manual or inside front door frame, and it’s recommended to keep your tyres at 3mm or above for optimum grip.
If you aren’t sure how to check your tread depth, you can employ ‘the 20p test’, which you can find out more about here. If your tyres fall under the 1.6mm legal limit you could face a fine of up to £2,500 and three penalty points for each illegal tyre!
If you’re looking for more information about checking your tyres you call also check out our “What to do when… you need to check your vehicle’s tyres” post for all your tyre-based needs.
Brakes – stop the ride!
Brakes are an essential part of any car and therefore should be serviced regularly. This is especially important during winter months, but how can you tell your brakes are in tip top condition?
It’s a case of making sure you check them regularly, as the winter months can be very wet and sometimes puddles can be difficult to avoid. When driving through a puddle, make sure you test your brakes afterwards by driving at a slow speed and gently applying pressure.
Listen out for warning signs, as brakes will let you know when there is a problem – whether this is through grinding or squeaking. Sometimes your car will act like it has a mind of its own and pull you to one side while driving, which could indicate a fault with the braking system. Vibrations and temperamental pedals are also a sign you need to take give your car some attention -so look out for the signs and don’t ignore them.
Remember, that you can always take your car to your nearest Trust My Garage member to get the brakes checked – it’s better to be safe than sorry!
Faults – how can you steer clear?
If you notice a fault with your vehicle, such as a cracked windscreen, dim headlight, or poorly charged battery, it’s important to get it sorted before undertaking any winter driving. If you feel there is a fault but aren’t sure how to proceed, you can always take your vehicle to a local garage to have it looked at by a professional – you can even use the TMG Find a Garage map to locate your nearest Trust My Garage member.
If you’re looking to hit the road this winter, you can take your vehicle to your local Trust My Garage member. Whether it’s for a check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service – no matter the weather!
With nights drawing in for Winter, drivers can often overlook small but important details on their vehicles – but Trust My Garage is here to help! These top tips can help motorists when it comes to the ever-important tyre maintenance; check them out below.
Checking your vehicle’s tyre pressure is easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.
If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure. Often a vehicle’s tyre pressure information is also provided on the interior frame of the front passenger door, so be sure to check there if you need a quick reference point as well.
The required tyre pressure for your vehicle can also depend on the load weight when travelling, so if your vehicle is needed for some heavy lifting it’s best to check your tyre pressures beforehand – as the incorrect pressure could cause a blowout or additional tyre wear. It’s also best to check your tyres when ‘cold’ – preferably when you haven’t driven at all, or have driven under 2 miles’ distance.
The tread of a tyre refers to the rubber on its circumference that makes contact with the road or ground. The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre.
Tread depth is important to maintain good grip on wet roads but, as the tread wears down, the tyres will lose the ability to grip well. The ‘20p test’ is a quick way to check the tread depth. Place a 20p coin into the main tread grooves at three points across the tyre and then repeat around its circumference. If the outer band is visible, the tyres may be unsafe or illegal and need to be checked by a professional garage or tyre specialist.
Tyre damage such as cuts, lumps and bumps are often caused by an impact between the tyre and a kerb, pothole or object in the road. If your tyre has any of these symptoms then you must have the tyre checked as quickly as possible by a tyre specialist, as this sort of damage can result in sudden tyre failure.
Why is tyre maintenance so important?
Correct tyre pressure is important in order to stay safe on the road. If tyres are under/over inflated then handling and grip will worsen, potentially causing irregular or unpredictable car behaviour. Tyres that aren’t fully inflated are also more likely to suffer from a sudden rapid deflation and will suffer premature wear on the outside edges of the tyre, meaning the wheel rim and tyre will be more susceptible to impact damage. It can also impact the environment, as your car will create more emissions by working harder against the impact of improperly inflated tyres.
Ensuring your tyres have tread above the legal limit can help you remain safe on the roads by maintaining adequate grip on the surface of the road. This can help you when travelling at speed, or during sharp turns and emergency braking manoeuvres by helping the car keep a level grip across the road surface.
So to benefit from lower fuel bills, longer tyre life, increased safety and reduced CO2 emissions, make sure you check your tyre pressures and tread depth across all wheels at least once a month and before a long journey.
Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.
More about Trust My Garage
Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.
All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.
Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.
Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.
A new survey has revealed that a fifth of drivers aged 17 to 25 have admitted to putting off taking their car in for repairs or servicing – so why are young motorists avoiding a visit to the garage?
The survey showed that over two-fifths (43 per cent) said their biggest worry was the cost of repairs, but 19 per cent also said they were worried about not understanding what the mechanic was saying and 17 per cent said they felt intimidated. (source)
Trust My Garage is here to help you make sure you’re getting the best out of your visit to a garage – so read on to learn how you can make sure you’re satisfied with every step of your experience!
Getting your MOT booked in
When it’s time for your first MOT it can be an intimidating experience, especially if you don’t know where to start with finding a reputable garage. With Trust My Garage all our members adhere to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you know that you’re visiting an independent garage that will uphold the highest levels of service for you and your vehicle.
To find your nearest TMG member, you can use our ‘Find a Garage’ map. This handy tool allows you to input your postcode and find your nearest Trust My Garage member, and you can even read honest reviews from other customers of a garage to see what they’re like! If you decide you want to contact a garage, all their details are displayed so you can take whatever information you need.
Taking your vehicle for an MOT
Visiting a garage for the first time can seem like a scary prospect – but the staff are there to help you! A regular MOT will give your car an MOT certificate, with all the necessary information about your car listed for you to read, as below:
There’s a maximum amount MOT test stations can charge. This depends on the type of vehicle. The maximum fee for a car is £54.85 and £29.65 for a standard motorcycle. Any other work that your vehicle needs on top of the standard MOT will cost extra – but if it’s minor or advisory you can have it repaired shortly after your MOT (if necessary) instead of at the same time.
Your certificate also lists any defects under the new categories, so they’re clear and easy to understand. These are how the new categories can affect you:
If you drive your vehicle without a valid MOT, you can be fined up to £1,000 – and that’s a cost that nobody wants!
Understanding issues and repairs to your vehicle
If your vehicle has had to undertake any kind of repair work, the garage you use should be able to explain what has happened to the vehicle and how it can be/has been repaired. If you aren’t sure about any information, ask! Technicians understand that most motorists aren’t as clued-up to the inner workings of a vehicle as they may be and should be able to describe – or even show you – where an issue has arisen or has been fixed. It might seem silly to ask but if it helps you know what’s going on with your car, a professional should be happy to provide as much detail as they can.
Keeping your vehicle healthy
When it comes to motor maintenance, there is some simple advice: Don’t ignore warning lights and other indications that something isn’t right. Waiting until your MOT is due to fix these can result in a costly surprise! The best way to ensure the health of your car and its roadworthiness is to address mechanical problems as they arise. If you need to familiarise yourself with dashboard symbols, you can always take a look at our “Getting to know your vehicle’s dashboard” blog post, or by reading your vehicle’s Owner Manual.
For more general issues, you can also read our “How can regular vehicle maintenance save you money?” blog post for some ideas on how to ensure your vehicle is kept running in tip-top condition – and how to make sure you don’t spend a fortune!
More about Trust My Garage
Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service.
All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice. Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.
Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.
Across the UK this week, thousands of children are heading back to school – but when it comes to the school run, how can you ensure you’re being a safe motorist? Trust My Garage has put together some top tips for keeping yourself and others secure in the car and around other road users! Read on for more.
- Be extra observant
As a driver, if you’re near a school you’ll need to keep a watchful eye for children walking and cycling, as they might be distracted and excited.
- Choose a safe place to drop your child off
It can be tough to park near to the school, but you can aim for somewhere you won’t cause congestion and danger to those walking or cycling to school. If there are zig-zag markings on the ground outside the school, motorists are banned from parking, waiting or stopping there during school hours.
- Reduce your speed
This can be a hugely important to safety where you see lots of children – especially near to schools. If you are driving at 30mph and a child runs out your stopping distance will be at least 23 metres, so keep your speeds low and your eyes peeled for hazards! Some school areas also operate a variable 20mph limit during drop-off and collection times, which is highlighted with a flashing amber light and sign indicating the lower speed limit is being enforced.
- Plan for additional traffic on the roads
The school year comes with a substantial increase in morning and evening traffic, so drivers should allow an extra 10 or 15 minutes for their morning commute – it’s better to be early than to rush and speed when travelling to and from work.
- Look out for the lollipop!
When you see a Lollipop helper start to cross the road (usually with a brightly coloured vest and sign) come to a complete stop to allow children to cross safely. Proceed with caution once the helper has returned to the path and has lowered their sign.
- Dont use your mobile phone whilst driving
Making or receiving a call, even using a ‘hands free’ phone, can distract your attention from driving and could lead to an accident – and using a device while driving is illegal and will result in a 6-point penalty and £200 fine. If you need to make a call, pull over in a safe space, turn off your engine and remove the key from the ignition. In 2017, 14% of drivers still said it was acceptable to take a call while driving (source) but it can lead to serious injury to drivers and pedestrians.
- Be aware of buses
Buses near schools are frequent and often filled with children of all ages going to and from school. If you’re driving anywhere near a bus be on the lookout for children stepping out unexpectedly, as well as the vehicle itself moving into and out of the road at bus stops.
If you’re looking to get your vehicle checked out ready for your school run and commute you can visit your nearest Trust My Garage member! All TMG garages operate to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you and your motor are set to get the best possible service.
Got any other ideas on staying safe in the car? Be sure to leave your suggestions in the comments!
As of May 20th 2018 the MOT test for vehicles in the UK changed – but what does that mean when it comes to emissions? Never fear, Trust My Garage is here with the answers!
What are emissions?
The Department for Transport (DfT) states that emissions are pollutants created by petrol, diesel and alternatively-fuelled engines. These pollutants are; carbon monoxide, oxides of nitrogen, un-burnt hydrocarbons and particulate matter. The levels of pollutants present in each vehicle can depend on vehicle technology and the state of maintenance of the vehicle – so older cars have a tendency to produce more emissions.
Why do emissions matter?
Like all pollutants, they cause immediate and long-term effects on the environment. Car exhausts emit a wide range of gases and solid matter, which has been cited as a cause of global warming, acid rain, environmental damage and human health damage. Engine noise and fuel spills also cause pollution. Nitrous oxide emissions have also been shown to contribute to the depletion of the Ozone layer around the Earth.
How is the new MOT test combatting emissions?
The MOT test now includes updates for the amount of emissions a diesel vehicle can produce – with garages also having to update their Diesel Smoke Meters to ensure they meet requirements for testing. Find out what the .Gov website states about emissions testing here.
As well as this, if your car is new enough to have a Diesel Particulate Filter (DPF), evidence that it has been tampered with – or the presence of exhaust smoke of any colour – will now constitute a ‘major’ MOT fault. This will need to be rectified before a pass can be issued.
What else is being done to help?
Over time, vehicle manufacturers have realised the importance of emissions and pollution for the environment. The ‘Euro 6’ emission standard has provided a benchmark form of legislation, and as of September 2015 all mass-produced cars sold from this date need to meet the set requirements. The aim of Euro 6 is to reduce levels of harmful car and van exhaust emissions, both in petrol and diesel cars.
Emissions of air quality pollutants from road vehicles have been reduced by improving the quality of fuels and by setting increasingly stringent emission limits for new vehicles. As an example, it would take 50 new cars to produce the same quantity of air quality pollutant emissions per kilometre as a vehicle made in 1970.
How can motorists help?
When you’re driving you may not think about the impact your vehicle could be having on the environment – but if you’re concerned about reducing the effects of pollution, there are some very simple tips to utilise:
Drive Steadily – hard acceleration and braking forces your vehicle to work harder, creating more emissions from your exhaust.
Don’t overload – the additional weight will require you to use extra power. This means that your engine is using more fuel to accommodate the extra kilos.
Have regular services – By keeping your vehicle well maintained you can ensure all its internal parts are working efficiently, putting less stress on your motor and the environment! Don’t forget, you can book a service and find your nearest Trust My Garage member here with our ‘Find a Garage’ map.
Stretch your legs – if you feel comfortable walking or cycling, then do so! Leaving your vehicle at home means it definitely can’t emit any pollutants.
Keeping up with your maintenance
If you want to keep your vehicle in tip-top shape, you can visit your nearest Trust My Garage member. Whether it’s a check-up, service, MOT or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service.
In January last year, the UK government announced it was creating a consultation which could possibly extend the time allowed before the first MOT of a vehicle’s life from three years to four then annually thereafter – known as the 4-1-1 system.
At the time, Trust My Garage wrote extensively on why the 4-1-1 system was dangerous in a blog post, viewable here.
We are now happy to announce that as of January 18th 2018, the outcome of the consultation – based upon public and automotive industry opinion – was that the government has cancelled any plans to extend the time before a vehicle’s first MOT.
Upon the announcement of the consultation last year, Trust My Garage stated:
“If a vehicle has a defect by its third year of use, then extending the MOT for a further year will also have the effect of increasing the number of defects the vehicle carries, because defects associated with one component due to excessive wear could then snowball and cause defects with the related components in the vehicle. Not only is this dangerous for motorists, but it could also be costly as minor repairs that could be fixed in the third year could become major defects by the fourth.”
According to the consultation’s respondents, much of the public agreed. Most respondents were against the proposals on safety grounds, arguing that the savings to motorists were outweighed by the risk to road users and the test often highlights upcoming issues affecting the vehicle. A public survey for the Department for Transport by Populus also showed fewer than half of people were in favour of the change.
Jesse Norman, Roads Minister, said: “Although modern cars are better built and safer than when the MOT test was last changed 50 years ago, there has been a clear public concern that any further changes don’t put people’s lives at risk. We are looking at further research to ensure the MOT test evolves with the demands of modern motoring.”
Under the current system, 27.48 million vehicles took the MOT test in 2015 and 4 out of 10 of them were found to be unroadworthy when examined. (DVSA, 2015) Along with this, more than 770,000 vehicles were discovered to have a dangerous defect in 2013/14, equating to nearly 2,200 every day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment. (DfT, ‘MOT Scheme Evidence base’, 2008)
To find out more about why changes to an MOT’s frequency would be a danger to both vehicles and road users, take a look at the ProMOTe website here.
If your vehicle is due for an MOT or you feel it needs a bit of maintenance, why not visit the Trust My Garage website and find a trusted independent garage in your area? Click here to use our handy Find a Garage map to find your nearest member. If you aren’t when your vehicle’s MOT is due, The DVSA have created a new MOT Reminder Service. To arrange your e-mail reminder, click here.
2018 is upon us! The start of the new year means many people across the UK are kickstarting their January with a range of New Year’s resolutions – and motorists are no exception. This year, drivers are looking to reboot their motoring habits in a bid to revamp both their vehicles and their attitudes to driving.
A new survey has shown the variety of ways in which motorists want to put more effort into vehicle maintenance and their driving styles – but which of these resolutions will be yours?
Checking tyre pressures and oil levels regularly
In the poll, 24 per cent of drivers said they wanted to improve how frequently they check their tyre pressures and oil levels. Both of these areas are hugely important in your vehicle; as maintaining correct tyre pressure ensures good fuel efficiency, better road safety in poor weather conditions and more even wear across the tyre, reducing the likelihood of bald spots on the tyre. Correct tyre pressures should be listed in your vehicle’s owner’s manual and on the pillar when the driver’s door is open. To inflate your tyres to the correct pressure, many garages and petrol stations offer a tyre pressure inflator on site.
Having the correct levels of oil in your engine is also of vital importance for your vehicle. Any engine needs lubrication, and making sure your engine is well oiled will fight against two major engine damagers: friction and heat. Measuring your oil level on the dipstick when your vehicle is cool and on level ground will give you an accurate reading of the amount and an indication of the quality of the oil in your motor.
Learning to park properly
17 per cent of drivers also wanted to learn how to park properly. While many drivers are comfortable driving in to a parking space, some motorists – especially new and/or younger drivers – can feel daunted at the prospect of parallel parking. While practice is the best method for improvement, these tips from the DVSA (Driver and Vehicle Standards Agency) can offer some help for understanding how to parallel park safely and effectively.
The survey found that 16 per cent of drivers were nervous or unhappy about using the motorway in their vehicle. As part of the expansive road network spanning the UK, motorways provide a fast route to almost any destination up and down the country – but the speed and heavy flow of traffic can be an intimidating prospect for a motorist. The Highway Code provides explicit rules of conduct for using the motorway network, but drivers can also use a ‘Pass Plus’ training course with a registered instructor as a practical application to help get them motoring.
Improving reversing ability
15 per cent of respondents also said they would like to improve their ability to reverse their vehicle. While reversing may seem like a common manoeuvre, some drivers can find it difficult. The Highway Code offers some helpful advice for reversing, along with its other general road use guidelines. Rule 202 states:
“Look carefully before you start reversing. You should
- use all your mirrors
- check the ‘blind spot’ behind you (the part of the road you cannot see easily in the mirrors)
- check there are no pedestrians (particularly children), cyclists, other road users or obstructions in the road behind you.
Reverse slowly while
- checking all around
- looking mainly through the rear window
- being aware that the front of your vehicle will swing out as you turn.
Get someone to guide you if you cannot see clearly.”
Not getting road rage
14 per cent of drivers in the poll admitted to succumbing to road rage when motoring, with a resolution not to give in to the red mist in 2018. While being a confident driver is a definite positive, motorists should not be over confident, as it can be a killer on the roads. The best method for combatting road rage is simply to let any issues go and not let them affect your journey, however we know how difficult that can be! Rule 147 of The Highway Code states:
“Do not allow yourself to become agitated or involved if someone is behaving badly on the road. This will only make the situation worse. Pull over, calm down and, when you feel relaxed, continue your journey.”
So, sit back, relax, and carry on driving in a calm manner for your own safety and that of other road users.
Switching off phones at the wheel
A shocking 13 per cent of drivers admitted to their resolution being to switch off their mobile phone when behind the wheel. The law states that:
“You can only use a handheld phone if you are safely parked or need to call 999 or 112 in an emergency and it’s unsafe or impractical to stop.”
If you’re caught using a mobile in any other motoring circumstance you’ll receive 6 penalty points on your driving licence and a £200 fine.
The simplest solution is to turn off your phone or have it in a locked compartment of your car, and if you feel you need to check your phone pull over at a safe point and switch off your car’s engine. If you need to contact someone and you know they are driving, wait until you know they have arrived at their destination to avoid being a distraction to them.
Keeping your vehicle in top condition
Maintaining your vehicle should be at the top of your New Year’s Resolutions list, so that you can keep motoring happy throughout 2018. With Trust My Garage, you know you can rely on using a nationally recognised brand, with a truly professional service for both you and your vehicle. All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.
Got any New Year’s resolutions of your own? Let us know in the comments!
Wednesday 22nd November saw Chancellor of the Exchequer announce his Autumn budget speech to the House of Commons.
The Budget is the Government’s yearly announcement about how it will use nation’s money to fund services such as schools, the NHS, policing, housing and more. Taxpayers provide money for the Government, which then translates into the budget’s funding. Motoring taxes such as VAT, charged at the current rate of 20%, Vehicle Excise Duty (road tax), and fuel duty are some of the types of funding coming from vehicle owners that the budget utilises.
Trust My Garage believes that keeping you in the loop as a vehicle owner is of vital importance, so we’ve created a breakdown on how the changes announced in the budget could affect the UK’s motorists and the future of driving.
After much speculation, fuel duty has remained frozen for another year – meaning drivers of diesel vehicles will not be subject to increased costs for their fuel.
However, vehicle excise duty for diesel cars that do not meet the latest emission standards will rise by one band in April 2018 to crack down on the increasing levels of air pollution – so you could be paying anything from £15 to £500 more a year depending on how polluting your diesel vehicle is. As well as this, existing diesel supplements in company car tax will rise by 1%.
The Chancellor also reassured “white van men, and women” that company taxes on diesel vehicles will not hit them – The changes to company car tax for diesel vehicles are designed for cars only.
As a benefit to motorists, Mr Hammond unveiled extra funding and tax incentives for electric car drivers in order to initiate further take up of electric vehicles (EVs). An extra £100 million is set to go towards helping people buy battery electric cars. The Government has also pledged to make sure all new homes are built with the right cables for electric car charge points.
In addition to the extra investments, electric cars charged at work will not incur benefit in kind, meaning they aren’t subject to taxation as fossil fuel-run vehicles are. This should encourage businesses to install charging points on their premises for employees – making it easier to charge your car at a convenient time.
The Government is also investing more funding into a cohesive electric vehicle charging infrastructure, once again ensuring you can stay charged up and ready to go no matter where you are if you choose to run an EV.
Thinking even further ahead, the Government has pledged to devote funding to driverless cars, considering them as the ‘next step’ after electric vehicles. The Chancellor announced that the UK will set out rules so that self-driving cars can be tested without a safety operator.
Overall, the latest budget has been of mixed quality for motorists. Fuel duty prices have unexpectedly been frozen again to save you money, and the investment into electric vehicles will make it easier than ever to make the switch to a greener car and reduce air pollution for the next generation. However, the rise in costs for diesel vehicles is still set to affect many thousands of drivers across the UK.
No matter what the budget – be it yours or the UK’s – Trust My Garage and the Car Repair Plan are here to help you ensure your car is running at its best! If you’re looking for any kind of service or repair, you can use our handy Find a Garage map to locate your nearest Chartered Trading Standards Institute (CTSI) code of conduct approved member.
For more information about Trust My Garage you can also visit our website at www.TrustMyGarage.co.uk.
Got any thoughts or comments about how the Autumn budget could affect you? Tell us in the comments below!
If you take your vehicle for an MOT, service or repair at your local garage, how can you be sure of the quality of its work? At Trust My Garage, we truly believe that our members are the best independent garages in the UK, each one unique but all skilled professionals who are dedicated to providing top quality work with a friendly, personal service.
Don’t just let us tell you how good our members are – you can see the evidence from other consumers too. Based on results from TMG’s online feedback system over the course of 2015, the overall satisfaction rate for TMG members over the last year was 88%, with 98% of consumers satisfied that the member only carried out necessary or quoted work, and 97% of customers were likely to use the member again. You can’t argue with happy customers!
To show how confident we are that you’ll be happy with your next visit to your local TMG member, we’ve launched the Trust My Garage £1,000 Guarantee: a first of its kind financial reassurance scheme backed by the Independent Garage Association (IGA). This means that as well as approval from Chartered Trading Standards Institute (CTSI) for the quality of our members, you have the added benefit of financial backing from the IGA.
It’s very unlikely that you’re ever going to need the TMG £1,000 Guarantee, but it’s there to show that we stand behind our members to underwrite any financial award made following a dispute with one of our members.
But what terms and conditions make up The TMG £1,000 Guarantee, we hear you ask? Well, let’s break it down.
How It Works
If you have a problem with one of our members, please contact them and give them a chance to resolve the matter. If you can’t come to a solution, you must follow the complaints procedure as outlined in the Trust My Garage Code of Practice Appendix 2 (full document here).
You will need to file an official complaint with the National Conciliation Service (NCS), our independent Alternative Dispute Resolution (ADR) provider, at www.nationalconciliationservice.co.uk.
If you are judged to be in the right after completing the ADR process, the IGA will underwrite the payment of any financial award up to £1,000 in the event that the garage is unable to make the payment.
The Application Process
Under normal circumstances where the ADR process finds in your favour, any financial award will be paid to you by the garage promptly. It is only if this payment is not made after 14 days have elapsed that a claim may be made under the TMG £1,000 Guarantee.
You MUST follow the process as set out in the Trust My Garage Code of Practice for your claim to be eligible under the guarantee. To make a claim, call the TMG helpline on 0845 305 4230 and have your NCS claim reference to hand.
If you want to know more details, you can take a look at our TMG £1,000 Guarantee full terms and conditions.
We’re certain that our independent garages will make a great job of any work on your vehicle – so if you need a service, MOT, repair, or just a once-over, head to the Trust My Garage website to find your local TMG member, or for more information about The Trust My Garage £1,000 Guarantee you can click here.
Every year from the age of three your car should, by law, go in for an MOT test. But what exactly does the MOT do and why are they so important?
What even is an MOT?
During an MOT, the most important parts of your vehicle are “checked to make sure they meet the legal standards” (Gov). By having an MOT, you’re making sure that your car is safe to drive on UK roads. It’s called an MOT because it was originally named after the original Ministry of Transport (MoT). (source)
But I’ve had my car serviced, isn’t that the same?
Simply put, no. The MOT does not cover the condition of the engine, clutch or gearbox, which are the parts of your car that will be looked at during a service. The MOT looks at mechanical parts of your car and emissions as well.
Ok, so what parts of my car does the MOT look at?
The MOT provides you with an evaluation on the condition of most of your car, such as bodywork, fuel, seats, brakes and tyres. For a more in-depth breakdown of all the parts of your car looked at during the MOT, you can have a look at the full government list here, or take a look at the photo below.
So why is the MOT so important for my car?
Under the current system, 27.48 million vehicles took the MOT test last year and 4 out of 10 of them were found to be unroadworthy when examined. (DVSA, 2015) Even with a regular test every year, that’s still just under 11 million vehicles that aren’t fit to drive on UK roads.
With the Government opening their new consultation about extending the time before a car’s first MOT, it’s important to think about how many more dangerous vehicles – which could be over 3 and a half million! – that could be around in just one extra year’s time.
Wait, the government want to do what?
Yes, you read that right. The government have opened a public consultation asking for opinions on whether a car should be able to wait 4 years for its first MOT, instead of 3. It’s being called the 4-1-1 system, and while it might seem like a good idea, the facts say otherwise. There is a belief that because modern cars are more reliable, they do not need to be tested so strictly. In practice this is incorrect. Not only is the current MOT failure rate higher than it was in 2008 (when vehicles were less reliable), components designed to wear out – like tyres and brakes – are far more likely to have become dangerous by the time the vehicle is four years old.
But an extra year with no MOT would save me money, right?
Well, that isn’t exactly the case. Extending the time allowed before the first MOT of a car or motorcycle’s life from three years to four would likely prove more expensive for motorists, as it would raise the likelihood that minor problems become more serious defects – which then triggers in turn further defects which require more significant and more costly repairs later. It may also be the case that defects associated with one component due to excessive wear could then result in defects in different but associated components which would otherwise have remained serviceable. The defects are therefore cumulative – which could cost you even more money.
But my car looks fine, so why would it even need an MOT?
While it’s true that your car may look fine at a glance, when was the last time you checked the tread on your tyres? Do you know the proper depth it needs to be at to be road safe? Do you think your brakes are as responsive as when you first got your car? Are the electrics still safe and functioning properly? The MOT is designed to ensure your vehicle is as safe as possible when you drive it, and lets you know if there are any problems before they become a real danger to you and other road users.
Surely it can’t be that much of a problem though?
That’s where you’re wrong. In 2013/14 there were more than 770,000 vehicles discovered during MOT tests with a dangerous defect. Nearly 2,200 EVERY day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment (DfT, ‘MOT Scheme Evidence base’, 2008). Now, when you go out on to the roads, do you want over 2,000 chances of being in an accident due to a dangerous car?
You’re right, that’s bad! But what can I do to stop it happening?
For a start, you can take your vehicle for its yearly MOT, to make sure it’s in the best possible condition. If you’re looking for a garage that will carry out a thorough, DVSA standard MOT you can find your nearest trusted independent garage on the Trust My Garage website. All the garages are Chartered Trading Standards Institute (CTSI) approved and are ready to do the best work for you and your vehicle.
You can also head over proMOTe’s website if you’re looking for some more facts, or you can to the Government website and take a look at the MOT consultation yourself. It’s open for response from all members of the public, so if you think it’s a bad idea, like we do, let the government know!