Across the UK this week, thousands of children are heading back to school – but when it comes to the school run, how can you ensure you’re being a safe motorist? Trust My Garage has put together some top tips for keeping yourself and others secure in the car and around other road users! Read on for more.
- Be extra observant
As a driver, if you’re near a school you’ll need to keep a watchful eye for children walking and cycling, as they might be distracted and excited.
- Choose a safe place to drop your child off
It can be tough to park near to the school, but you can aim for somewhere you won’t cause congestion and danger to those walking or cycling to school. If there are zig-zag markings on the ground outside the school, motorists are banned from parking, waiting or stopping there during school hours.
- Reduce your speed
This can be a hugely important to safety where you see lots of children – especially near to schools. If you are driving at 30mph and a child runs out your stopping distance will be at least 23 metres, so keep your speeds low and your eyes peeled for hazards! Some school areas also operate a variable 20mph limit during drop-off and collection times, which is highlighted with a flashing amber light and sign indicating the lower speed limit is being enforced.
- Plan for additional traffic on the roads
The school year comes with a substantial increase in morning and evening traffic, so drivers should allow an extra 10 or 15 minutes for their morning commute – it’s better to be early than to rush and speed when travelling to and from work.
- Look out for the lollipop!
When you see a Lollipop helper start to cross the road (usually with a brightly coloured vest and sign) come to a complete stop to allow children to cross safely. Proceed with caution once the helper has returned to the path and has lowered their sign.
- Dont use your mobile phone whilst driving
Making or receiving a call, even using a ‘hands free’ phone, can distract your attention from driving and could lead to an accident – and using a device while driving is illegal and will result in a 6-point penalty and £200 fine. If you need to make a call, pull over in a safe space, turn off your engine and remove the key from the ignition. In 2017, 14% of drivers still said it was acceptable to take a call while driving (source) but it can lead to serious injury to drivers and pedestrians.
- Be aware of buses
Buses near schools are frequent and often filled with children of all ages going to and from school. If you’re driving anywhere near a bus be on the lookout for children stepping out unexpectedly, as well as the vehicle itself moving into and out of the road at bus stops.
If you’re looking to get your vehicle checked out ready for your school run and commute you can visit your nearest Trust My Garage member! All TMG garages operate to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you and your motor are set to get the best possible service.
Got any other ideas on staying safe in the car? Be sure to leave your suggestions in the comments!
As of May 20th 2018 the MOT test for vehicles in the UK changed – but what does that mean when it comes to emissions? Never fear, Trust My Garage is here with the answers!
What are emissions?
The Department for Transport (DfT) states that emissions are pollutants created by petrol, diesel and alternatively-fuelled engines. These pollutants are; carbon monoxide, oxides of nitrogen, un-burnt hydrocarbons and particulate matter. The levels of pollutants present in each vehicle can depend on vehicle technology and the state of maintenance of the vehicle – so older cars have a tendency to produce more emissions.
Why do emissions matter?
Like all pollutants, they cause immediate and long-term effects on the environment. Car exhausts emit a wide range of gases and solid matter, which has been cited as a cause of global warming, acid rain, environmental damage and human health damage. Engine noise and fuel spills also cause pollution. Nitrous oxide emissions have also been shown to contribute to the depletion of the Ozone layer around the Earth.
How is the new MOT test combatting emissions?
The MOT test now includes updates for the amount of emissions a diesel vehicle can produce – with garages also having to update their Diesel Smoke Meters to ensure they meet requirements for testing. Find out what the .Gov website states about emissions testing here.
As well as this, if your car is new enough to have a Diesel Particulate Filter (DPF), evidence that it has been tampered with – or the presence of exhaust smoke of any colour – will now constitute a ‘major’ MOT fault. This will need to be rectified before a pass can be issued.
What else is being done to help?
Over time, vehicle manufacturers have realised the importance of emissions and pollution for the environment. The ‘Euro 6’ emission standard has provided a benchmark form of legislation, and as of September 2015 all mass-produced cars sold from this date need to meet the set requirements. The aim of Euro 6 is to reduce levels of harmful car and van exhaust emissions, both in petrol and diesel cars.
Emissions of air quality pollutants from road vehicles have been reduced by improving the quality of fuels and by setting increasingly stringent emission limits for new vehicles. As an example, it would take 50 new cars to produce the same quantity of air quality pollutant emissions per kilometre as a vehicle made in 1970.
How can motorists help?
When you’re driving you may not think about the impact your vehicle could be having on the environment – but if you’re concerned about reducing the effects of pollution, there are some very simple tips to utilise:
Drive Steadily – hard acceleration and braking forces your vehicle to work harder, creating more emissions from your exhaust.
Don’t overload – the additional weight will require you to use extra power. This means that your engine is using more fuel to accommodate the extra kilos.
Have regular services – By keeping your vehicle well maintained you can ensure all its internal parts are working efficiently, putting less stress on your motor and the environment! Don’t forget, you can book a service and find your nearest Trust My Garage member here with our ‘Find a Garage’ map.
Stretch your legs – if you feel comfortable walking or cycling, then do so! Leaving your vehicle at home means it definitely can’t emit any pollutants.
Keeping up with your maintenance
If you want to keep your vehicle in tip-top shape, you can visit your nearest Trust My Garage member. Whether it’s a check-up, service, MOT or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service.
In January last year, the UK government announced it was creating a consultation which could possibly extend the time allowed before the first MOT of a vehicle’s life from three years to four then annually thereafter – known as the 4-1-1 system.
At the time, Trust My Garage wrote extensively on why the 4-1-1 system was dangerous in a blog post, viewable here.
We are now happy to announce that as of January 18th 2018, the outcome of the consultation – based upon public and automotive industry opinion – was that the government has cancelled any plans to extend the time before a vehicle’s first MOT.
Upon the announcement of the consultation last year, Trust My Garage stated:
“If a vehicle has a defect by its third year of use, then extending the MOT for a further year will also have the effect of increasing the number of defects the vehicle carries, because defects associated with one component due to excessive wear could then snowball and cause defects with the related components in the vehicle. Not only is this dangerous for motorists, but it could also be costly as minor repairs that could be fixed in the third year could become major defects by the fourth.”
According to the consultation’s respondents, much of the public agreed. Most respondents were against the proposals on safety grounds, arguing that the savings to motorists were outweighed by the risk to road users and the test often highlights upcoming issues affecting the vehicle. A public survey for the Department for Transport by Populus also showed fewer than half of people were in favour of the change.
Jesse Norman, Roads Minister, said: “Although modern cars are better built and safer than when the MOT test was last changed 50 years ago, there has been a clear public concern that any further changes don’t put people’s lives at risk. We are looking at further research to ensure the MOT test evolves with the demands of modern motoring.”
Under the current system, 27.48 million vehicles took the MOT test in 2015 and 4 out of 10 of them were found to be unroadworthy when examined. (DVSA, 2015) Along with this, more than 770,000 vehicles were discovered to have a dangerous defect in 2013/14, equating to nearly 2,200 every day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment. (DfT, ‘MOT Scheme Evidence base’, 2008)
To find out more about why changes to an MOT’s frequency would be a danger to both vehicles and road users, take a look at the ProMOTe website here.
If your vehicle is due for an MOT or you feel it needs a bit of maintenance, why not visit the Trust My Garage website and find a trusted independent garage in your area? Click here to use our handy Find a Garage map to find your nearest member. If you aren’t when your vehicle’s MOT is due, The DVSA have created a new MOT Reminder Service. To arrange your e-mail reminder, click here.
2018 is upon us! The start of the new year means many people across the UK are kickstarting their January with a range of New Year’s resolutions – and motorists are no exception. This year, drivers are looking to reboot their motoring habits in a bid to revamp both their vehicles and their attitudes to driving.
A new survey has shown the variety of ways in which motorists want to put more effort into vehicle maintenance and their driving styles – but which of these resolutions will be yours?
Checking tyre pressures and oil levels regularly
In the poll, 24 per cent of drivers said they wanted to improve how frequently they check their tyre pressures and oil levels. Both of these areas are hugely important in your vehicle; as maintaining correct tyre pressure ensures good fuel efficiency, better road safety in poor weather conditions and more even wear across the tyre, reducing the likelihood of bald spots on the tyre. Correct tyre pressures should be listed in your vehicle’s owner’s manual and on the pillar when the driver’s door is open. To inflate your tyres to the correct pressure, many garages and petrol stations offer a tyre pressure inflator on site.
Having the correct levels of oil in your engine is also of vital importance for your vehicle. Any engine needs lubrication, and making sure your engine is well oiled will fight against two major engine damagers: friction and heat. Measuring your oil level on the dipstick when your vehicle is cool and on level ground will give you an accurate reading of the amount and an indication of the quality of the oil in your motor.
Learning to park properly
17 per cent of drivers also wanted to learn how to park properly. While many drivers are comfortable driving in to a parking space, some motorists – especially new and/or younger drivers – can feel daunted at the prospect of parallel parking. While practice is the best method for improvement, these tips from the DVSA (Driver and Vehicle Standards Agency) can offer some help for understanding how to parallel park safely and effectively.
The survey found that 16 per cent of drivers were nervous or unhappy about using the motorway in their vehicle. As part of the expansive road network spanning the UK, motorways provide a fast route to almost any destination up and down the country – but the speed and heavy flow of traffic can be an intimidating prospect for a motorist. The Highway Code provides explicit rules of conduct for using the motorway network, but drivers can also use a ‘Pass Plus’ training course with a registered instructor as a practical application to help get them motoring.
Improving reversing ability
15 per cent of respondents also said they would like to improve their ability to reverse their vehicle. While reversing may seem like a common manoeuvre, some drivers can find it difficult. The Highway Code offers some helpful advice for reversing, along with its other general road use guidelines. Rule 202 states:
“Look carefully before you start reversing. You should
- use all your mirrors
- check the ‘blind spot’ behind you (the part of the road you cannot see easily in the mirrors)
- check there are no pedestrians (particularly children), cyclists, other road users or obstructions in the road behind you.
Reverse slowly while
- checking all around
- looking mainly through the rear window
- being aware that the front of your vehicle will swing out as you turn.
Get someone to guide you if you cannot see clearly.”
Not getting road rage
14 per cent of drivers in the poll admitted to succumbing to road rage when motoring, with a resolution not to give in to the red mist in 2018. While being a confident driver is a definite positive, motorists should not be over confident, as it can be a killer on the roads. The best method for combatting road rage is simply to let any issues go and not let them affect your journey, however we know how difficult that can be! Rule 147 of The Highway Code states:
“Do not allow yourself to become agitated or involved if someone is behaving badly on the road. This will only make the situation worse. Pull over, calm down and, when you feel relaxed, continue your journey.”
So, sit back, relax, and carry on driving in a calm manner for your own safety and that of other road users.
Switching off phones at the wheel
A shocking 13 per cent of drivers admitted to their resolution being to switch off their mobile phone when behind the wheel. The law states that:
“You can only use a handheld phone if you are safely parked or need to call 999 or 112 in an emergency and it’s unsafe or impractical to stop.”
If you’re caught using a mobile in any other motoring circumstance you’ll receive 6 penalty points on your driving licence and a £200 fine.
The simplest solution is to turn off your phone or have it in a locked compartment of your car, and if you feel you need to check your phone pull over at a safe point and switch off your car’s engine. If you need to contact someone and you know they are driving, wait until you know they have arrived at their destination to avoid being a distraction to them.
Keeping your vehicle in top condition
Maintaining your vehicle should be at the top of your New Year’s Resolutions list, so that you can keep motoring happy throughout 2018. With Trust My Garage, you know you can rely on using a nationally recognised brand, with a truly professional service for both you and your vehicle. All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.
Got any New Year’s resolutions of your own? Let us know in the comments!
Wednesday 22nd November saw Chancellor of the Exchequer announce his Autumn budget speech to the House of Commons.
The Budget is the Government’s yearly announcement about how it will use nation’s money to fund services such as schools, the NHS, policing, housing and more. Taxpayers provide money for the Government, which then translates into the budget’s funding. Motoring taxes such as VAT, charged at the current rate of 20%, Vehicle Excise Duty (road tax), and fuel duty are some of the types of funding coming from vehicle owners that the budget utilises.
Trust My Garage believes that keeping you in the loop as a vehicle owner is of vital importance, so we’ve created a breakdown on how the changes announced in the budget could affect the UK’s motorists and the future of driving.
After much speculation, fuel duty has remained frozen for another year – meaning drivers of diesel vehicles will not be subject to increased costs for their fuel.
However, vehicle excise duty for diesel cars that do not meet the latest emission standards will rise by one band in April 2018 to crack down on the increasing levels of air pollution – so you could be paying anything from £15 to £500 more a year depending on how polluting your diesel vehicle is. As well as this, existing diesel supplements in company car tax will rise by 1%.
The Chancellor also reassured “white van men, and women” that company taxes on diesel vehicles will not hit them – The changes to company car tax for diesel vehicles are designed for cars only.
As a benefit to motorists, Mr Hammond unveiled extra funding and tax incentives for electric car drivers in order to initiate further take up of electric vehicles (EVs). An extra £100 million is set to go towards helping people buy battery electric cars. The Government has also pledged to make sure all new homes are built with the right cables for electric car charge points.
In addition to the extra investments, electric cars charged at work will not incur benefit in kind, meaning they aren’t subject to taxation as fossil fuel-run vehicles are. This should encourage businesses to install charging points on their premises for employees – making it easier to charge your car at a convenient time.
The Government is also investing more funding into a cohesive electric vehicle charging infrastructure, once again ensuring you can stay charged up and ready to go no matter where you are if you choose to run an EV.
Thinking even further ahead, the Government has pledged to devote funding to driverless cars, considering them as the ‘next step’ after electric vehicles. The Chancellor announced that the UK will set out rules so that self-driving cars can be tested without a safety operator.
Overall, the latest budget has been of mixed quality for motorists. Fuel duty prices have unexpectedly been frozen again to save you money, and the investment into electric vehicles will make it easier than ever to make the switch to a greener car and reduce air pollution for the next generation. However, the rise in costs for diesel vehicles is still set to affect many thousands of drivers across the UK.
No matter what the budget – be it yours or the UK’s – Trust My Garage and the Car Repair Plan are here to help you ensure your car is running at its best! If you’re looking for any kind of service or repair, you can use our handy Find a Garage map to locate your nearest Chartered Trading Standards Institute (CTSI) code of conduct approved member.
For more information about Trust My Garage you can also visit our website at www.TrustMyGarage.co.uk.
Got any thoughts or comments about how the Autumn budget could affect you? Tell us in the comments below!
If you take your vehicle for an MOT, service or repair at your local garage, how can you be sure of the quality of its work? At Trust My Garage, we truly believe that our members are the best independent garages in the UK, each one unique but all skilled professionals who are dedicated to providing top quality work with a friendly, personal service.
Don’t just let us tell you how good our members are – you can see the evidence from other consumers too. Based on results from TMG’s online feedback system over the course of 2015, the overall satisfaction rate for TMG members over the last year was 88%, with 98% of consumers satisfied that the member only carried out necessary or quoted work, and 97% of customers were likely to use the member again. You can’t argue with happy customers!
To show how confident we are that you’ll be happy with your next visit to your local TMG member, we’ve launched the Trust My Garage £1,000 Guarantee: a first of its kind financial reassurance scheme backed by the Independent Garage Association (IGA). This means that as well as approval from Chartered Trading Standards Institute (CTSI) for the quality of our members, you have the added benefit of financial backing from the IGA.
It’s very unlikely that you’re ever going to need the TMG £1,000 Guarantee, but it’s there to show that we stand behind our members to underwrite any financial award made following a dispute with one of our members.
But what terms and conditions make up The TMG £1,000 Guarantee, we hear you ask? Well, let’s break it down.
How It Works
If you have a problem with one of our members, please contact them and give them a chance to resolve the matter. If you can’t come to a solution, you must follow the complaints procedure as outlined in the Trust My Garage Code of Practice Appendix 2 (full document here).
You will need to file an official complaint with the National Conciliation Service (NCS), our independent Alternative Dispute Resolution (ADR) provider, at www.nationalconciliationservice.co.uk.
If you are judged to be in the right after completing the ADR process, the IGA will underwrite the payment of any financial award up to £1,000 in the event that the garage is unable to make the payment.
The Application Process
Under normal circumstances where the ADR process finds in your favour, any financial award will be paid to you by the garage promptly. It is only if this payment is not made after 14 days have elapsed that a claim may be made under the TMG £1,000 Guarantee.
You MUST follow the process as set out in the Trust My Garage Code of Practice for your claim to be eligible under the guarantee. To make a claim, call the TMG helpline on 0845 305 4230 and have your NCS claim reference to hand.
If you want to know more details, you can take a look at our TMG £1,000 Guarantee full terms and conditions.
We’re certain that our independent garages will make a great job of any work on your vehicle – so if you need a service, MOT, repair, or just a once-over, head to the Trust My Garage website to find your local TMG member, or for more information about The Trust My Garage £1,000 Guarantee you can click here.
Every year from the age of three your car should, by law, go in for an MOT test. But what exactly does the MOT do and why are they so important?
What even is an MOT?
During an MOT, the most important parts of your vehicle are “checked to make sure they meet the legal standards” (Gov). By having an MOT, you’re making sure that your car is safe to drive on UK roads. It’s called an MOT because it was originally named after the original Ministry of Transport (MoT). (source)
But I’ve had my car serviced, isn’t that the same?
Simply put, no. The MOT does not cover the condition of the engine, clutch or gearbox, which are the parts of your car that will be looked at during a service. The MOT looks at mechanical parts of your car and emissions as well.
Ok, so what parts of my car does the MOT look at?
The MOT provides you with an evaluation on the condition of most of your car, such as bodywork, fuel, seats, brakes and tyres. For a more in-depth breakdown of all the parts of your car looked at during the MOT, you can have a look at the full government list here, or take a look at the photo below.
So why is the MOT so important for my car?
Under the current system, 27.48 million vehicles took the MOT test last year and 4 out of 10 of them were found to be unroadworthy when examined. (DVSA, 2015) Even with a regular test every year, that’s still just under 11 million vehicles that aren’t fit to drive on UK roads.
With the Government opening their new consultation about extending the time before a car’s first MOT, it’s important to think about how many more dangerous vehicles – which could be over 3 and a half million! – that could be around in just one extra year’s time.
Wait, the government want to do what?
Yes, you read that right. The government have opened a public consultation asking for opinions on whether a car should be able to wait 4 years for its first MOT, instead of 3. It’s being called the 4-1-1 system, and while it might seem like a good idea, the facts say otherwise. There is a belief that because modern cars are more reliable, they do not need to be tested so strictly. In practice this is incorrect. Not only is the current MOT failure rate higher than it was in 2008 (when vehicles were less reliable), components designed to wear out – like tyres and brakes – are far more likely to have become dangerous by the time the vehicle is four years old.
But an extra year with no MOT would save me money, right?
Well, that isn’t exactly the case. Extending the time allowed before the first MOT of a car or motorcycle’s life from three years to four would likely prove more expensive for motorists, as it would raise the likelihood that minor problems become more serious defects – which then triggers in turn further defects which require more significant and more costly repairs later. It may also be the case that defects associated with one component due to excessive wear could then result in defects in different but associated components which would otherwise have remained serviceable. The defects are therefore cumulative – which could cost you even more money.
But my car looks fine, so why would it even need an MOT?
While it’s true that your car may look fine at a glance, when was the last time you checked the tread on your tyres? Do you know the proper depth it needs to be at to be road safe? Do you think your brakes are as responsive as when you first got your car? Are the electrics still safe and functioning properly? The MOT is designed to ensure your vehicle is as safe as possible when you drive it, and lets you know if there are any problems before they become a real danger to you and other road users.
Surely it can’t be that much of a problem though?
That’s where you’re wrong. In 2013/14 there were more than 770,000 vehicles discovered during MOT tests with a dangerous defect. Nearly 2,200 EVERY day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment (DfT, ‘MOT Scheme Evidence base’, 2008). Now, when you go out on to the roads, do you want over 2,000 chances of being in an accident due to a dangerous car?
You’re right, that’s bad! But what can I do to stop it happening?
For a start, you can take your vehicle for its yearly MOT, to make sure it’s in the best possible condition. If you’re looking for a garage that will carry out a thorough, DVSA standard MOT you can find your nearest trusted independent garage on the Trust My Garage website. All the garages are Chartered Trading Standards Institute (CTSI) approved and are ready to do the best work for you and your vehicle.
You can also head over proMOTe’s website if you’re looking for some more facts, or you can to the Government website and take a look at the MOT consultation yourself. It’s open for response from all members of the public, so if you think it’s a bad idea, like we do, let the government know!
The Government has announced a proposal to consult on extending the time allowed before the first MOT of a vehicle’s life from three years to four – known as the 4-1-1 system (Summer Budget, 2015).
While many motorists may think this is a good idea, there is ever-growing evidence that the increase of faulty and potentially dangerous cars on UK roads would result in extra injuries and possibly even deaths.
The Department for transport (DfT) released a report that stated that the addition of an extra year before a car’s first MOT could mean injuries rise by 2,000 a year, with an estimated 71 of those injuries being fatal.
Evidently any move to extend the time allowed before the first MOT of a car or motorcycle’s life from three years to four years would seriously endanger road safety for all road users.
Not only would the changes be dangerous, but they mean that there would also be an increase in repair costs for drivers and an inevitable increase in harmful emissions due to the additional time that vehicles had been active on the roads without the essential checks carried out during an MOT.
There have been previous attempts in government to introduce an extended first MOT period – in 2008 and 2011 – both of which considered the 4-1-1 as a structure for MOT frequency, and both at both of these times the government decided that no changes should take place. There have been no changes in the MOT design or car safety that would then mean that the 4-1-1 structure is now viable.
Under the current system, 27.48 million vehicles took the MOT test in 2015 and 4 out of 10 of them were found to be unroadworthy when examined.(DVSA, 2015) Along with this, more than 770,000 vehicles were discovered to have a dangerous defect in 2013/14, equating to nearly 2,200 every day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment.(DfT, ‘MOT Scheme Evidence base’, 2008)
Currently many vehicles are found to be unroadworthy at three years old; therefore it stands to reason that extending the MOT to four years will mean there are even more vehicles on the roads in a potentially dangerous condition. There is a belief that because modern cars are more reliable, they do not need to be tested so strictly. In practice this is incorrect. Not only is the current MOT failure rate higher than it was in 2008 (when vehicles were less reliable), components designed to wear out – like tyres and brakes – are likely to have become dangerous by the time the vehicle is four years old.
If a vehicle has a defect by its third year of use, then extending the MOT for a further year will also have the effect of increasing the number of defects the vehicle carries, because defects associated with one component due to excessive wear could then snowball and cause defects with the related components in the vehicle. Not only is this dangerous for motorists, but it could also be costly as minor repairs that could be fixed in the third year could become major defects by the fourth.
Not only is the proposed system dangerous to vehicle safety and public safety, it is also dangerous for the environment. Air quality and reducing emissions is a high Government priority, but extending the time allowed before a vehicle’s first MOT allows polluting vehicles (which would have been detected when they were three years old) to go undetected for a further year. This makes them far more likely to increase their polluting emissions as the engine condition further deteriorates.
The 4-1-1 system paves the way for vehicles to be a source of danger on the roads. You can have your say about it by visiting the government consultation, designed to give people a platform for their opinions before any changes are debated by the government . It is open until Sunday 16th April, 11:45pm. To get have your say click here.
To find out more about why the proposed changes to MOT frequency are a danger to both vehicles and road users, take a look at the ProMOTe website here.
If you think that your vehicle is due for an MOT or you feel it needs a bit of maintenance, why not visit the Trust My Garage website and find a trusted independent garage in your area? Click here to find your nearest garage.
It is claimed that there are more than four million people aged 70 and over who hold a full, valid UK driving licence. And the oldest licenced driver is a 107-year-old woman.
Statistics show that drivers aged over 55 are the least likely to be involved in an accident – but the chances of being seriously injured if involved in one increases from the age of 65.
At Trust My Garage, we aim to keep all drivers safe on the road, especially if they are more vulnerable due to aged-related health deterioration.
Obviously, if you have a medical condition or disability that affects your fitness to drive then you must inform the DVLA straight away.
But, if you are still fit and safe to drive, we want to ensure that your car doesn’t let you down.
So, what can you do to help keep you safe on the road?
1) Check your eyesight. In order to drive safely, you must be able to see properly. This may seem like common sense, but sometimes you may not realise that your eyesight has worsened over time, and if you can’t read a car number plate from 20 metres – with or without corrected vision – then you should consult your optician straight away.
2) Don’t feel pressurised by other road users. It’s easy to feel intimidated by a driver following too closely behind you, but don’t go any faster than you feel comfortable with doing, and never above the speed limit. If you need to slow down a bit to give yourself that extra bit of time to react when coming up to a junction or other hazard, then you do that. Don’t become a reckless or dangerous driver because of feeling pressured to go that extra bit faster.
3) Visit your doctor to resolve any niggling health complaints. So, if your neck is giving you discomfort and you may have difficulty in turning your head, visit your doctor who may be able to show you some exercises to ease it a little bit.
4) Buy accessories and adaptations for your car to make it easier to drive. If you are worried about forgetting directions, then a Satnav will make your navigation considerably easier and can save you from unnecessary worry. If you do suffer with a stiff neck, then you can attach stick-on blind-spot mirrors to your door mirrors, so you know what’s coming up beside you. And, you can use coloured stickers to mark different speeds on your speedometer, so you can clearly see how fast you’re travelling.
There are plenty of tips we can give you on keeping safe on the roads, but nothing beats ensuring your car is properly maintained.
It goes without saying that years ago cars were designed much simpler than they are now. The days are mostly gone where you could tinker about under the bonnet and replace the oil or old spark plugs.
Now, many modern cars’ mechanics are computer controlled and diagnostics and repairs can only be carried out by a trained mechanic using the latest tools and equipment.
So, we want you to know that you can place your faith in Trust My Garage. We have around 2,000 garages signed up to our scheme across the country, all of which are committed to providing the highest quality services and repairs.
And not only will we be able to give your car the thorough inspection it deserves to keep you safe when travelling, all of our garages also adhere to our Customer Charter.
We will only charge you for work completed and parts supplied and fitted – we don’t include any hidden costs, or hike up the prices.
And we use up-to-date technical information, techniques and tooling; always following your vehicle’s service schedule.
This means that you will go home satisfied that we have treated you and your vehicle with respect.
So, if you feel that your car could do with having a good looking over – if only to give you peace of mind when travelling – then just type your postcode into our garage finder to locate your nearest member.
Recently, responsibility for the government’s Consumer Codes Approval Scheme has been transferred to Trading Standards Institute from the Office of Fair Trading and this means an even greater focus on the needs of the consumer.
As TRUST MY GARAGE has always demonstrated high standards in the independent service and repair sector we have now submitted an application for TRUST MY GARAGE to be an approved code.
What does this mean for you?
1. We guarantee you’re not getting scammed
In a recent survey conducted by the AA, 22% of motorists believed that items had been fitted or replaced unnecessarily during a car service. By visiting a TRUST MY GARAGE member you eliminate any chance of this scenario ever happening to you. We will be working with Trading Standards to drive out any independent garages that do not comply with the high standards we set. This way you can be sure that garages who display the TRUST MY GARAGE shield are genuinely working to provide the very best experience for the consumer – and if they don’t, we want to hear from you. We can all play our part in raising standards across the entire independent sector.
2. You ALWAYS receive the very best service
All garages that are members of TRUST MY GARAGE work to the highest industry standards. Our members have access to the most up-to-date technical information and tools, and employ highly skilled mechanics. We have even had TRUST MY GARAGE member technicians voted among the best in the country!
3. Customer service is always outstanding
Customer service is top of the agenda for all our trusted independent garages. We ensure that our members explain work carried out clearly and treat customers and their vehicles with the upmost respect. These garages are part of the local community. They visit the same shops as their customers and their children often go to the same school as their customer’s children. They get to know you and always provide a personal and friendly service.
4. You receive REAL value for money
In the same AA survey 44% of respondents believed that the expense of a repair had been a lot higher than expected after a garage visit. One of the key benefits of a garage being in the TRUST MY GARAGE code means that you will receive an honest and loyal service every time you visit one of our members. Our garages are committed to providing motorists with a fixed quote or estimate, both inclusive of parts, labour and VAT and they only charge for the work completed and parts supplied and fitted.
5. Complaining is easy
In the unlikely event that you are displeased with any aspect of your visit to one of our member garages, you will be able to report it to Trading Standards as well as to us. This means you are backed by the support of two reputable, national associations and also have access to free advice to help address your complaint and rectify it promptly. The key to this is clear communication between the customer and garage.
6. Honest Consumer Feedback
We will soon be adding consumer feedback to the scheme via our website at www.trustmygarage.co.uk and through a TRUST MY GARAGE dedicated “app”. This means that your views will really count – all TRUST MY GARAGE members will welcome constructive feedback and other consumers will see an honest appraisal of the garage.
So remember, any garages displaying the widely recognised TRUST MY GARAGE shield can be trusted to provide an honest and professional service to all motorists. Upon completion of the process, the TRUST MY GARAGE consumer code will be the only approved code in the UK that is exclusively open to independent garage businesses. TRUST MY GARAGE is already a household name and with European law stating that new cars can be serviced at independent garages without invalidating the warranty, the Trust My Garage consumer code will be the final piece in the independent garage jigsaw.
And don’t forget… To find your nearest TRUST MY GARAGE member you can always use the POSTCODE FINDER HERE