Trust My Garage – 5 years of Consumer Codes approval for independent garages

On 20th October, Trust My Garage celebrated its 5th anniversary of being a Chartered Trading Standards Institute (CTSI) approved Consumer Code – but what does that mean when you visit a TMG member garage? Read on to find out!

What is Trust My Garage?

Trust My Garage is a collection of Britain’s best local garages – each one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association. The IGA is part of the Retail Motor Industry Federation (RMIF), one of Britain’s oldest motor trade organisations.

Trust My Garage is not a third-party web-based intermediary that comes between you and your local garage. It is a Code of Practice for independent garages, approved by the CTSI’s Consumer Code Approval Scheme. This means there are no extra costs involved for you or your garage and you will always be able to contact your garage directly, enabling you to build a trusted relationship, allowing members to maintain their high quality and standards of workmanship and service.

What is the Chartered Trading Standards Institute (CTSI)?

The Chartered Trading Standards Institute (CTSI) is a not-for-profit membership organisation founded in 1881 to support and represent trading standards professionals in the UK and abroad.

CTSI’s vision is for the United Kingdom to prosper through fair and safe trade. Their Consumer Codes Approval Scheme (CCAS) aims to improve customer service standards by:

  • The approval and promotion of codes of practice through code sponsors, approved by the CTSI
  • Protecting consumers with higher levels of customer service. By using an approved trader you will have protection above and beyond your normal consumer law rights, including access to a clear complaints procedure and Alternative Dispute Resolution (ADR) service if you have a problem
  • Allowing businesses to display the codes logo to reassure consumers

How does a Consumer Code work?

The CCAS is committed to promoting Codes of Practice, such as Trust My Garage, that meet their core criteria and have obtained CTSI approval.

By adhering to a Consumer Code, TMG members can display the CTSI Approved Code logo – which gives you confidence in the reputable standards of the business.

You should always look out for the CTSI approved code logo when searching for a local business, so you can be confident that any approved code sponsor you choose has a proven commitment to be honest and have higher consumer standards. Click here to find out more how the Consumer Code Approval Scheme can help you as a consumer.

You can read more on the official Trust My Garage CTSI code sponsor listing here.

How can I find a TMG member garage?

The easiest way to locate your nearest Consumer Code-approved TMG member is by using our “Find a Garage” map. You can simply pop in your postcode and your preferred mileage radius and all TMG members in your area will be displayed! Try it out here:

You can sort members by distance, best reviews and number of reviews so you can decide which garage you want to use. TMG member profile pages also provide contact information and tell you which services the business offers – so you can decide who is best for you and have all the information you need to contact your chosen garage at the click of a mouse!

 If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so check out our Facebook and Twitter profiles to get the latest motoring news and updates straight into your social feeds!

Keep your vehicle safe and roadworthy with Trust My Garage

Rising road traffic volumes across the UK has the potential to lead to increased chances of an accident – but how can you keep yourself and your passengers safe and your vehicle roadworthy? Find out with Trust My Garage!

According to Department for Transport (DfT) statistics, in 2019 car traffic hit the highest-ever figure of vehicle miles driven  – 278.2 billion miles! Add into this recent updates on how people use public transport due to the impact of coronavirus, and it’s easy to see why mileage is at an all-time high.

With an increased number of vehicles covering more miles than ever, looking after your motor is extra important to stay safe on the UK’s road network – but how do you go about it?

Vehicle Occupant Safety

A key factor in vehicle safety is ensuring the drivers and any passengers are safe while inside the cabin. To maintain a safe and roadworthy vehicle you need to:

  • Set your driving position – Drivers should have their seat pulled far enough forward so that they can fully extend the clutch pedal while maintaining a slight bend in the knee. The backrest of the seat should be tilted back ever so slightly, and when turning the steering wheel your shoulders should remain in contact with the seat – not hunched forward. The headrest should also sit higher than the driver’s ears to keep the head secure in the case of an accident.

  • Check all seatbelts – look for any signs of damage, and fasten the seat belt and pull to check it’s secure with no looseness. Retraction should be smooth, as any noticeable slowness, hesitation or delay to the retraction rate or jerking movements could indicate an issue.

  • Check your rear-view mirror – Sit in your normal driving position and using your left hand, grip the plastic surrounds of the mirror and move it so that you can see the entire rear window and as little of the interior as possible; essentially ‘framing’ the rear window in the mirror.

  • Check your wing mirror position – Sitting in your normal driving position, adjust the right-side wing mirror so that the horizon (the point at which the road disappears into the distance) is in the centre of the mirror. Ensure there is only a very small portion of the side of your car in the left side of the mirror. Repeat with the left-side wing mirror.

  • Check any child seats – The current law states that all children travelling in a car must use the correct car seat appropriate to their weight or height, until they are either 135cm in height or 12 years in age, whichever they reach first. If a seat is required, check the vehicle seat belt is running through the correct path in the child seat and that it is not twisted; it should hold the seat securely in place and resist you pushing on the seat. If you push against the seat and it moves, reassess why the seat is not locking in securely. If you are caught with an ‘unsuitable’ or wrongly fitted car seat, you could be fined £500.

  • Restrain your pets – Rule 57 of the Highway Code states: “When in a vehicle make sure dogs or other animals are suitably restrained so they cannot distract you while you are driving or injure you, or themselves if you stop quickly. A seat belt harness, pet carrier, dog cage or dog guard are ways of restraining animals in cars.” There is no direct law that will penalise motorists for not obeying the Highway Code, but drivers could be fined £1,000 for driving without proper control of their vehicle if they’re pulled over by a police officer.

Plan your route(s)

Before setting off on any journey it is worth checking the routes to your destination. Ideally, have a main route and a back-up option prepared in case of unforeseen delays like traffic or road closures. Many internet search engines offer mapping functions, providing travel times based on time of day, traffic and road incidents, so you can prepare well ahead.

By doing a little homework beforehand, you could save a lot of time and avoid frustrations – which means safer journeys!

Check your vehicle’s tax and MOT status

Before you’ve even left the house, you may need to check these three important documents are valid and have enough time left on them.

About a month before your road tax expires the DVLA will issue you with a V11 Vehicle Tax Reminder, containing the information you need to either renew your tax online, via telephone or at a Post Office branch, as well as the date your current road tax period will expire. You can also check the status of your road tax or renew it online via the Gov.uk website.

If you are unsure of your vehicle’s MOT status you can use the Gov.uk MOT history checker to see when your vehicle last had an MOT, and the previous detailed information about that MOT. It’s worth ensuring that any advisory items noted at the last MOT are repaired, as these items may have deteriorated since the last MOT was carried out. As part of this service, you can also check if there are any outstanding recalls for your vehicle – where the manufacturer needs to investigate and potentially repair a problem with a certain batch of vehicles – and how to proceed if there is a recall problem. Find out more on the Gov.uk website.

Check your lights and levels

Before setting off on any journey, check your lights and levels! You can either checking them yourself or asking a friend or family member to walk around the vehicle. Make sure you check all lights – including brake lights and number plate lights – to ensure they are clear and functioning correctly.

You should also check your oil, screen wash and engine coolant levels at regular intervals – at least once a month depending on the age of your vehicle. If you aren’t sure of how to inspect your vehicle properly, you can always ask a local, trusted garage to see if or what levels and lights need topping up or replacing.

Brakes

Brakes are an essential part of any car and therefore should be regularly checked and well maintained. So, how can you tell your brakes are in tip top condition?

It’s a case of making sure you have them checked regularly. An easy way to test your brakes is by driving at a slow speed in an area or road with no traffic, and gently applying pressure.

Listen out for warning signs, as brakes will let you know when there is a problem – whether this is through grinding or squeaking. Sometimes your car will act like it has a mind of its own and pull you to one side when applying the brakes, which could indicate a fault or imbalance with the braking system. Vibrations and temperamental pedal feel are also a sign you need to give your car some attention – so look out for the signs and don’t ignore them.

Tyres

Checking your vehicle’s tyre pressure is easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.

If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure. Often a vehicle’s tyre pressure information is also provided on the interior frame of the front passenger or driver’s door, or sometimes inside the fuel filler flap, so be sure to check there if you need a quick reference point as well.

Don’t forget to check all your tyres’ tread depths too. The legal minimum tread depth in the UK is 1.6mm across the central three-quarters, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre.

As well as this, don’t disregard any warning lights that may appear on your dashboard! If you are unsure of their meaning either consult your vehicle’s Owner’s Manual or visit your local Trust My Garage member, who will be able to advise of any issues with your car. To learn all you need to know about ensuring your vehicle’s tyre are ready for the road read our “What to do when… you need to check your vehicle’s tyres” post.

Breakdown Essentials

If you do suffer the unfortunate experience of a breakdown it’s important to keep some essentials in the car – reflective or bright clothing so you and your passengers are visible to other traffic, a fully charged mobile phone, a torch, warm clothes, comfortable and waterproof shoes, hot drinks and snacks (Telegraph). That way, when you’re waiting for some roadside assistance or a recovery vehicle you can stay warm, full and safe while trying to stave off the boredom. For more details, check out our winter blog post’s “Breakdown Essentials”.

More about Trust My Garage

If you take your vehicle for an MOT, service or repair at your local garage, how can you be sure of the quality of its work? At Trust My Garage, we believe that our members are the best independent garages in the UK, each one unique, but all skilled professionals who are dedicated to providing top quality work.

By using a TMG-approved member, you’re visiting a garage that adheres to a CTSI (Chartered Trading Standards Institute) approved Code of Conduct. Our code means that you and your vehicle get the best service possible, no matter which TMG member you visit – so excellent service is on your doorstep!

With over 3,000 members across the UK, you’re never far away from a TMG member. We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease.

Simply pop in your postcode and our ‘Find a Garage’ map will show you all the TMG members in your area – and you can even read reviews from other customers if you’re unsure which garage is right for your needs.

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so check out our Facebook and Twitter profiles to get the latest motoring news and updates straight into your social feeds!

Beat the rush for MOTs this autumn with Trust My Garage

Is your motor due for an MOT in the coming months? Find out how you can beat the rush with Trust My Garage!

In March, the DVSA granted six-month MOT exemptions to vehicles due a test after 30th March 2020 and before 31st July as part of the UK government’s measures to help stop the spread of coronavirus.

Those exemptions will begin to expire in September. Due to this, the DVSA are predicting October and November will be extremely busy for garages, as well as the usual December demand over the festive period.

Why should I book an MOT now?

Of the 9 million tests the DVSA moved, nearly 3 million vehicles have since had an MOT and passed. However, they want to help increase that number and ease the burden on the industry as demand increases in the autumn.

Autumn tends to be the busiest time of year for MOT tests under normal circumstances, but this year DVSA are expecting demand to double in September, October and November. If your MOT is due this autumn, consider getting it done as soon as possible to avoid the rush and ensure your vehicle is safe and roadworthy.

Using any vehicle with defects present on the highway, regardless of its MOT status, is an offence. You can be fined up to £2,500 – and be banned from driving and get up to 3 penalty points per defect for driving a vehicle in a dangerous condition.

It’s worth remembering that just because your vehicle has an MOT it doesn’t mean it’s safe or roadworthy. Always carry out regular vehicle checks – you can find out which in our “What to do when… your vehicle needs some TLC” blog post. If you want more complex items, such as suspension components, to be checked you can contact your local trusted garage and request some help.

How do I check a vehicle’s MOT expiry date?

To check the MOT status and MOT expiry date for your vehicle, you can use the DVSA’s MOT History service. If your vehicle was subject to an MOT extension throughout the UK lockdown, its MOT expiry date will automatically have been moved by six months.

You can also use this webpage to check if there are any outstanding recalls on your vehicle. This service allows motorists to check for defects or problems reported by the vehicle manufacturer which can impede vehicle safety or performance. If a recall is noted within the service, it is best to contact your manufacturer’s nearest garage to arrange an inspection or repair.

How can I book an MOT?

To book an MOT, you must first locate an MOT station in your area and contact them to discuss their availability. An MOT test takes around 45 minutes, plus additional time if there are any advisories, minor or major defects which require further attention.

Some motorists opt to book an MOT along with a vehicle service within the same appointment, as this saves them a return trip to the garage at a different date. Be careful though, as not all garages are MOT stations, and not all MOT stations offer vehicle servicing!

To find a garage in your area, you can use the Trust My Garage “Find a Garage” search and locate your nearest TMG members! Each garage in our network adheres to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct to ensure the highest levels of service and professionalism.  You can even read reviews from other motorists about the members in your area to help you decide which garage is right for you. Try it out here:

Why use Trust My Garage?

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice.

Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle. If you want to find out more about Trust My Garage, visit our website, like us on Facebook and follow us on Twitter!

Do you know the law regarding your in-car gadgets? Find out with Trust My Garage

Although many vehicles now offer in-built technology such as sat-nav, upgraded sound systems and changeable cabin lighting options, motorists can still opt to adapt their in-car experience to suit their needs and preferences.

The range of technology on offer for drivers to put into their vehicle is wide-reaching, but it is key for motorists to ensure they have correctly installed, positioned or integrated their add-ons to their motor – and to have notified the proper authorities where necessary.

If you’re looking to add some additional tech or equipment to your vehicle’s cabin, the Trust My Garage blog is here to help to ensure you comply with the rules of the road – read on to find out more!

Dashboard Cameras

Commonly known as “dash cams”, these in-car cameras have been popularised as a form of authenticity for recording road incidents and accidents. For proper installation, a dash cam must be fixed behind the rear-view mirror to ensure it doesn’t obstruct your view while capturing both lanes of the road ahead.

Once attached as per the manufacturer’s instructions, a power lead from the dash cam can then be carefully fitted around the edge of your windscreen to the dashboard, ensuring your view of the road remains perfectly clear of wires and cables. If your vision is impaired in any way by your dash cam, your vehicle insurer may refuse to pay out if you are involved in an accident.

As well as potential insurance issues, driving with any obstruction on your windscreen which could limit your field of vision may land you a £100 on-the-spot fine, as well as three penalty points on your driving licence. If your case goes to court, you could also be charged with a maximum fine of £1,000.

Satellite Navigation (Sat-Nav)

UK laws around sat-nav placement are not as specific as laws in place for other technology, such as mobile phones, but vehicle installation warnings advise that your sat nav shouldn’t:

  • Interfere with vehicle operating controls or obstruct a driver’s view of the road
  • Be placed in front of or above any airbag
  • Be positioned where it could distract a driver if it falls from the windscreen

If you travel abroad with a removable sat-nav, before using it you should always check local laws to see if there are specific rules in place – for example, in France it is illegal to have anything in your vehicle that warns you of traffic enforcement camera locations.

When installing a sat-nav device, you should ensure first that the driver’s seat is in the same position as it would be when driving, as placement while sitting in a different position can affect visibility while on the road. You should try to mount your sat nav low down on your windscreen to the far right to maximise your view of the road. If this isn’t possible, opt for the lowest point in the middle of the windscreen.

If you decide to use a mobile phone as a sat-nav alternative, remember you cannot touch it while the vehicle’s engine is running and the keys are in the ignition; this breaks UK laws and can leave you subject to a £200 fine and six penalty points on your licence. Some motorists find a phone holder positioned in their vehicle’s vents helpful, as they can see the screen for directions without having to touch the handset.

Air Fresheners

Much like dash cam rules, air fresheners which dangle from your vehicle’s rear-view mirror can leave you subject to a fine of up to £1,000 and three penalty points on your licence. The Highway Code outlines that “windscreens and windows must be kept clean and free from obstructions to vision.”

It may seem extreme that an air freshener could be the main factor behind a fine, but if it contributes to a lack of vision which leads to a crash, you could be charged.

Windscreen Chips or Cracks

Windscreen chips are an almost-inevitable factor of driving, and in major cases can even lead to an MOT failure if left unattended.

In the driver’s line of vision, a chip or crack more than 10mm across is enough to fail an MOT. For reference, that’s slightly less than the size of a 5p coin. In other areas of the windscreen, if the damage is larger than 40mm (4cm), the vehicle can also fail its MOT.

If you are stopped by the police with either of these issues you could get a fixed penalty notice fine. If you crash your vehicle because you couldn’t see properly through a chip or crack in your windscreen, then you can be charged with driving without due care, and attention and potentially have your insurer refuse to pay any claims.

Many insurance policies can repair windscreen chips or replace cracked windscreens at a reduced cost. If this applies to your policy, details of the service provider your insurance company uses will be provided within your policy documents. You can make a note of the number for windscreen-related claims and keep it handy in case you get a chip and need to contact the repair company.

Keeping your Vehicle Safe and Roadworthy

To ensure you’re keeping your vehicle’s cabin safe, you should evaluate for any risks to your view whenever you are in your vehicle. Always fit any new technology legally and as per the manufacturer’s instructions, do not touch your mobile phone handset while you are driving and take time to ensure your view isn’t obstructed by any items in the cabin, or chips and cracks in your windscreen.

 When it comes to technology in your vehicle, the Department for Transport (DfT) have said: “Vehicles have become inherently safer with more warning systems alerting the driver to maintenance issues and growing safety focused automation and driver assistance systems. At the same time advances in car infotainment systems and mobile phone technology mean that there are increasing sources of potential distraction for drivers.” Their concerns are that infotainment and mobile phones are leading to a failure to reduce road casualties in the UK.

If you’re concerned about any aspect of your vehicle’s safety, you can visit your local Trust My Garage member and ask them to check your vehicle is safe and roadworthy. You can even find your nearest member online and read reviews from other customers to make sure you get a service to suit your needs – try it out here:

More about Trust My Garage

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

All garages in Trust My Garage are members of the Independent Garage Association (IGA), which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle. If you want to find out more about Trust My Garage, visit our website, like us on Facebook and follow us on Twitter!

Planning a summer staycation? Get your vehicle holiday-ready with Trust My Garage

This year, global circumstances are affecting many UK residents’ plans for a summer holiday. Instead of waiting until the world is turning again, some people are opting for a stay-at-home holiday this summer – often referred to as a “staycation”.

Staycations are a great opportunity to explore parts yet unknown across the UK, and with a wide range of options on our doorstep, many are, or will be, driving to a new destination to get their summer break. If you’re taking your vehicle on the road to relaxation, these top tips from Trust My Garage will help make sure you get their safely and happily – read on to find out more!

Plan your route(s)

Before setting off on any journey it is worth checking the routes to your destination. Ideally, have a main route and a back-up option prepared in case of unforeseen delays like traffic or road closures. Many internet search engines offer mapping functions, providing travel times based on time of day, traffic and road incidents, so you can prepare well ahead for your trip. By doing a little homework beforehand, you could save a lot of time and avoid frustrations – which means more time for you to enjoy your holiday.

Check your fluid levels

Prior to making your trip you should check your vehicle’s fluid levels. You can check these yourself if you are comfortable doing so, or you can take your vehicle to a local garage and ask them to check that your levels are where they should be. Key fluids to check are:

  1. Windscreen wash fluid – windscreen wiper symbol on cap
  2. Brake fluid – black with hazard triangle with “!” on cap
  3. Power steering fluid – steering wheel logo on cap
  4. Engine Oil – cap with “OIL” or oil can logo, and yellow ended dipstick for checking the oil level is correct
  5. Engine coolant level – black with hazard triangle with “!” on cap

It is important to ensure your fluids are all within their required minimum and maximum markings, which are indicated with MIN MAX marks either on the side of their respective fluid tanks or, in the case of engine oil, the marked as lines near the end of the dipstick.

If you want to learn how to check your engine oil, watch this simple guide on what to do:

If you are unsure if your car needs any more fluids, or which fluids to use, call or visit your local garage. They should be able to assist and advise on what is best for your vehicle.

Check your tyres and lights

Tyres are a crucial element of keeping your vehicle safe on the roads, so make sure yours tread depths are well within legal limits before heading out! The 20p test is a simple and effective way to check your tyres have an adequate amount of tread to keep you safe on the roads – this is how you do it:

As well as checking your tread depth, you should also ensure your tyres are inflated to the correct pressure(s), as detailed in your vehicle’s Owner’s Manual. When travelling with a heavy load, such as baggage for a holiday, you may need to adjust the tyre pressures to ensure optimum tyre efficiency. Details of which weight levels require this should also be provided in your Owner’s Manual as an accompaniment to the pressure details.

While checking your running tyres, it’s good idea to also check your spare(if you have one) for any lumps, bulges or tears in case it is needed on your trip, or alternatively you can ensure you have a fully-stocked tyre  repair kit in your vehicle in case of emergency. For more information on how to check your tyres, you can check out our “What to do when… you need to check your vehicle’s tyres” blog post here.

If your vehicle does require new tyres, you can contact your local garage to arrange a convenient time for you to visit them to fit new tyres to your vehicle.

Lights are equally important too, as a dim or non-functioning light can impair your view of the road or prevent another motorist from seeing your vehicle. If you have a brake light that isn’t working, you could be subject to any of the following:

  • A £60 fine and three points on your licence
  • A Vehicle Defect Rectification Notice – 14 days to fix the fault and provide proof of the fix
  • Your car taken off the road immediately

An easy way to check your lights are functioning, while your vehicle is parked safely, is to turn them on (or depress the brake pedal) and look in any reflective surfaces around you to confirm lights are visible. Reflective surfaces can be the bodies of other nearby vehicles, shop windows or mirrors. If you are accompanied, you can also ask another person to step out and walk around the stationary vehicle to confirm all lights are functioning as normal.

If you need a lightbulb replacing and are unsure which bulb type to purchase, or do not know how to fit a lightbulb to your vehicle, you can contact your local garage and arrange for the service to be carried out by them.

Check your vehicle’s tax, MOT and insurance

Before you’ve even left the house, you may need to check these three important documents are valid and have enough time left on them, to enable you to legally complete your staycation.

About a month before your road tax expires the DVLA will issue you with a V11 Vehicle Tax Reminder, containing the information you need to either renew your tax online, via telephone or at a Post Office branch, as well as the date your current road tax period will expire. You can also check the status of your road tax or renew it online via the Gov.uk website here.

If you are unsure of your vehicle’s MOT status you can use the Gov.uk MOT history checker to see when your vehicle last had an MOT, and the previous detailed information about that MOT. It’s worth ensuring that any advisory items noted at the last MOT are repaired, as these item may have deteriorated since the last MOT was carried out. As part of this service, you can also check if there are any outstanding recalls for your vehicle – where the manufacturer needs to investigate and potentially repair a problem with a certain batch of vehicles – and how to proceed if there is a recall problem. Find out more on the Gov.uk website here.

You may also need to check that your vehicle is still insured for use. Your insurance provider will send a reminder email or letter approximately a month before your policy is due for renewal, so you can choose to either renew with your current supplier, or with another provider depending on what suits you best.

If you aren’t sure when your insurance renewal is due, your existing policy documents will provide the correct date. Insurance providers often supply these via an online portal or paper format, depending on what you have requested, so you can check at your convenience.

Visit a local TMG member garage, if necessary

If you think your vehicle needs a professional touch, you can locate your nearest CTSI-approved Trust My Garage member by visiting the Trust My Garage website’s ‘Find a Garage’ map! You can even read reviews from other motorists about the members in your area to help you decide which garage is right for you. Try it out here:

Want to know more about Trust My Garage?

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice.

Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle. If you want to find out more about Trust My Garage, visit our website, like us on Facebook and follow us on Twitter!

Keep your vehicle germ-free with Trust My Garage

During the coronavirus pandemic, the importance of keeping clean has been highlighted in every aspect of daily life – so when it comes to your vehicle, what are the best ways to keep the germs at bay? Find out with the Trust My Garage blog by reading on!

In a survey of 1,000 drivers, 38 per cent said they only clean their car once every couple of months, 16 per cent said they did it just once a year and 9 per cent said they clean their less than once every 12 months – but why is keeping your motor clean so important?

As a vehicle is often a communal space, whether for work or personal use, motorists must be careful to ensure their car or van is kept free from as many germs as possible – especially if multiple drivers and passengers utilise the vehicle.

Before

Before getting into your vehicle, you can attempt to keep germs on your person at a minimum by washing your hands with soap and warm water or use hand sanitiser if you can’t get to a sink. As people use their hands for almost everything, they are a major point of transfer for germs to get from one point to another.

By washing or sanitising prior to getting into a vehicle, you are removing any potentially unwanted germs from your hands and stopping them coming into contact with door handles, seatbelts and seatbelt fasteners, the steering wheel and any other controls within your vehicle. If you have antiviral wipes, consider keeping them in the car to wipe down surfaces. Always read the instructions as some wipes may not be suitable for the surfaces and materials inside cars.

During

If you’re concerned about sharing your vehicle with other drivers or passengers, try to keep touching any unnecessary objects and parts of the car to a minimum – unless it is negatively affecting your driving, vision or comfort. Where possible, travel alone and only make essential trips to keep chances of germ transference as low as possible. Where you are required to carry others in your car, consider asking them to sit in the rear seats to remain within social distancing guidance as best as possible.

After

Once you have exited your vehicle at your destination, clean and sanitise any surfaces you have touched inside the car with a wipe or other cleaning product to remove any bacteria. Once done, throw the used item/s immediately into a bin and do not re-use.

Just like before you step into a vehicle, wash or sanitise your hands as soon as possible, and where possible refrain from touching any other items or surfaces until you have been able to clean your hands.

If you have arrived home from a journey, remove your shoes, coat and any other items such as a handbag and sanitise them as best as possible before touching other objects or surfaces in your house. Again, wash your hands with soap and water for at least 20 seconds after you’ve finished cleaning.

Vehicle Care

Regular cleaning of the exterior and interior of your vehicle may help you avoid germ-heavy spots – particularly in areas you touch frequently such as door handles, seatbelt buckles, the ignition, steering wheel and controls such as indicators and wiper stalks. Soap and water is a proven method to remove the virus, or you can use rubbing alcohol of at least 60% purity or specific car cleaning products if you prefer.

If you are looking at using cleaning product, do your research to locate one that works best for you. For example, leather interiors can require different cleaning products to cloth upholstery to avoid damage to the leather, so make sure you’re using the appropriate materials to keep your car looking great as well as staying clean.

This video also details some great ways to keep your car germ-free, so you can check out these tips:

Other, manufacturer-specific videos are also available if you’re looking for information tailored to your vehicle make too.

If you’re looking for help or guidance about cleaning and maintaining your vehicle during the lockdown, you could also call your local garage and ask for advice! Garages have been classed by the government as an essential business, so can remain open. Some may be operating on reduced hours, so check the opening times and contact details of your nearest member using the Trust My Garage website’s Find a Garage map – try it out here:

More about Trust My Garage

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice. Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle. If you want to find out more about Trust My Garage, visit our website, like us on Facebook and follow us on Twitter!

What to do when… You’re maintaining your vehicle during lockdown

With the ongoing COVID-19 coronavirus pandemic affecting the UK, many motorists are making efforts to keep their vehicle in tip-top shape without breaking the social distancing measures set in place by the UK government. To help drivers, Trust My Garage has put together some advice on how you can stay within the guidelines and keep your vehicle at its best – read on to find out more!

With the implementation of a lockdown, it is best to use your car only for essential travel – such as food shopping, collecting a prescription, medical appointments or travelling to work if you are unable to work from home. By using vehicles less frequently than is the norm, many motors are left standing on driveways, in garages and parked on the roadside, leading to potential roadworthiness and safety issues.

Remember, many garages remain open for essential repairs, so if you have any concerns about your vehicle’s roadworthiness, get it checked out as soon as possible.

MOT status, tax and insurance – are you covered?

Without getting into your vehicle, you could be in violation of the UK’s motoring laws – but you can take simple steps to be sure you aren’t driving illegally.

MOT

Due to the pandemic, the UK government is extending car MOTs due from 30th March onward by six months on a 7-day rolling basis (so an MOT due on 1st April is now due on 1st October, and so on). Review dates are currently subject to a staggered implementation, and extended dates are being posted on the Gov.uk website here. To find out more on how the extension works, you can view our “The MOT Extension – how does it work and does it apply to you?” here.

Even if your vehicle’s MOT has been extended by the government, should you feel it is unsafe or unroadworthy take it to a garage as soon as possible for an MOT, repairs or maintenance. Your safety and the safety of other road users is paramount!

Tax

Although you may not be using your vehicle as regularly as normal, it is still subject to Vehicle Excise Duty (VED), commonly known as road tax. This is an annual tax that is levied as an excise duty and which must be paid for most types of vehicles which are to be driven or parked on public roads in the UK.

About a month before your road tax expires the DVLA will issue you with a V11 Vehicle Tax Reminder, containing the information you need to either renew your tax online, via telephone or at a Post Office branch, as well as the date your current road tax period will expire. You can also check the status of your road tax online via the Gov.uk website here.

Insurance

During lockdown, you may also need to check that your vehicle is still insured for use. Your insurance provider will send a reminder email or letter approximately a month before your policy is due for renewal, so you can choose to either renew with your current supplier, or with another provider depending on what suits you best.

If you aren’t sure when your insurance renewal is due, your existing policy documents will provide the correct date. Insurance providers often supply these via an online portal or paper format, depending on what you have requested, so you can check at your convenience.

Tread carefully when it comes to tyres

You should check your tyre pressures at least every two weeks – and if your vehicle has a spare, check that too! Under inflated tyres increase fuel consumption and reduce vehicle handling, and they also lead to increased tyre wear, which means your tyres may require replacing sooner than you expect.

The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters of the whole tyre, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre. You should also look out for cuts or wear anywhere on the tyre and replace them if you can see tears or bulges.

If a vehicle stands for an extended period of time, flat spots may occur on your car’s tyres. These happen when a vehicle’s wheels have not rotated for a long period of time and the downward pressure from the body causes the tyres to become misshapen where they contact the road surface.

When a car has a flat spot on one of its tyres, this can lead to symptoms such as vibrations on the steering and inconsistent handling, because the wheel is unbalanced. If flat spots do occur on your tyres, they may rectify themselves as the vehicle is brought back into use; however this may take some time. If you are unsure whether the vibration you are encountering is a tyre flat spot or something more serious, contact your local garage.

Batteries and brakes – are they roadworthy?

When a vehicle is not used for a prolonged period of time there is a risk of the battery power draining to a point where there is insufficient charge to start your car. If you find your car has a flat battery you have a number of options:

  • Charge it using the correct type of external battery charger
  • Jump start the car using jumper leads connected to another vehicle or battery.

Before using either option it is always advisable to consult your vehicle handbook to ensure you connect any cables correctly, as so incorrect use could cause damage to your vehicle’s sensitive electrical systems.

If there are two cars in your household, you may want to consider alternating your essential trips in them. You should also be mindful that repeated short journeys will flatten your battery faster than usual, which is even more reason to follow the government’s guidance to shop for necessities as infrequently as possible. You should also avoid turning your engine on only to turn it off again shortly after.

Another issue that can occur when vehicles are left unused for long periods is brake seizure or sticking. This makes it difficult to get the vehicle rolling after not being used. If your brakes do stick or seize on this may not be as easy to resolve as a flat battery, so contact your local garage and arrange for a vehicle check prior to undertaking any travel after prolonged periods without use.

Working brakes should have a foot pedal that feels firm throughout its working travel, getting firmer the more you push down on the pedal. If you notice that the brakes feel spongy or slack, and perhaps the car appears to be taking longer to slow down or stop, you likely have air in the brake lines. If this is the case, take your vehicle to a garage to have it inspected!

Keep things fluid

You should check fluid levels to keep your engine well maintained and have your car ready to drive when you need it. Top up your:

  • Oil: Make sure your engine oil level is showing between the minimum and maximum marks on the dipstick. If your vehicle doesn’t have a dipstick consult the handbook on how to check your engine oil level electronically. Details of the correct oil type and grade will also be noted in your handbook.
  • Coolant: The coolant level in your vehicle should be between the minimum and maximum marks on the water tank in the engine compartment. If you need to top up your coolant, you must do so as per the vehicle manufacturer’s instructions.
  • Windscreen wash: A clear view of the road is vital. A dirty windscreen combined with low Spring sunshine can make visibility difficult. If your washers aren’t working correctly your view of the road ahead can be severely impaired, so top up your screen wash and check you wiper blades for dirt or trapped debris

Take a long, hard look

Prior to setting off on any journey, it’s always good to visually inspect your vehicle for any issues, such as dirty or broken lights or tyre inflation, and ensure your front and rear number plates are clearly visible.

Not sure how best to care for your car?

Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.

If you’re looking for a professional local garage to help give your car some TLC you can find a local CTSI approved Trust My Garage member by visiting the Trust My Garage website’s ‘Find a Garage’ map! You can even read reviews from other motorists about the members in your area to help you decide which garage is right for you. Try it out here:

Want to know more about Trust My Garage?

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle. If you want to find out more about Trust My Garage, visit our website, like us on Facebook and follow us on Twitter!

Don’t forget: If you can think of any more top lockdown maintenance tips, leave us a comment in the box below!

The MOT Extension – how does it work and does it apply to you?

With the ongoing COVID-19 coronavirus pandemic currently affecting the UK, the Government has implemented a rolling 6-month MOT exemption for vehicles with their MOT due. Not sure of how it works or what it means for your car? Trust My Garage has the answers! Read on to find out more.

UPDATE: The DVSA have published further updates to their guidance, stating that if a vehicle fails its MOT, the exemption is no longer valid. A failed vehicle needs to be fixed and pass its MOT before it can be driven on the road. Read the guidance in full here.

What changes have happened?

The Government issued an instruction on 23rd March in which the public have been asked to remain at home as much as possible to help curb the spread of the coronavirus currently occurring worldwide. This includes working from home where feasible, minimising contact with other people and remaining in isolation if they believe they have one or more symptoms of the virus.

Critical workers, such as medical staff, delivery drivers and teachers are still being asked to work, and garages have been listed as one of the business types which can remain open to help support people during this time.

What happens if my MOT is due?

The DVSA have announced that MOTs due on or after Monday 30th March have been granted a six-month extension on a rolling basis – so if your vehicle is due on 1st April, it will now be due on 1st October instead.

This process is being applied approximately 7 days ahead of the expiry date of the vehicle’s MOT certificate, so has not yet been applied to all vehicles due for MOT over the coming weeks. For example: every Tuesday, the following Tuesday’s tests are moved 6 months ahead.

The new ‘due date’ will appear in the DVSA’s MOT History service when it is amended. It enables motorists to check their extension has been done and they can legally use that vehicle to get to work as a critical worker, or for purchasing necessary shopping.

What happens if my vehicle needs maintenance or a repair?

The Government have asked the public to ensure their vehicles remain in a safe and roadworthy condition, even when they’ve been granted an MOT extension.

Using any vehicle with defects present on the highway, regardless of its MOT status, is an offence. You can be fined up to £2,500 – and be banned from driving and get 3 penalty points for driving a vehicle in a dangerous condition.

One way of checking if your vehicle is in a roadworthy condition is to ensure it has a valid MOT certificate.

As garages are still allowed to be open during this time, you should be able to contact one of over 3,000 Trust My Garage members and discuss your options. Many garage businesses are now offering a free collection and delivery service to help vulnerable or at-risk motorists, or those who are in self-isolation too.

To find your nearest Trust My Garage member, you can try our handy “Find a Garage” map, or pop in your postcode here:

If you know what your vehicle needs, TMG members can even provide a work estimate online – so you know what service your vehicle will receive, and at what rate! You can also view each garage’s profile to learn more about the business, their opening hours and check ratings from other customers, so you can be 100% confident in the garage you choose to use.

All TMG members subscribe to a Trading Standards-approved Code of Conduct, which includes a strict Customer Charter, and each member upholds the high standards of quality garages designed to support their customers’ needs.

More about Trust My Garage

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so check out our Facebook and Twitter profiles to get the latest motoring news and updates straight into your social feeds – and you can even check out our latest TV advert below!

If you’ve got any comments or feedback about your trusted local TMG members, be sure to leave us a comment in the box below!

Make your motor happy this Valentine’s Day with Trust My Garage

The UK has a long-standing love affair with motoring, and has even created some of the most iconic car brands to grace our memory! With this in mind on Valentine’s Day, Trust My Garage has put together some advice on how you can show your vehicle you care – read on to discover more!

Check your lights and levels

Before setting off on any journey, show your motor some love by checking your lights and levels! By either checking yourself or asking a friend or family member to walk around the vehicle, you can test all your lights to ensure they are clear and functioning correctly.

You should also regularly check your oil, screen wash and engine coolant levels at regular intervals – at least once a month depending on the age of your vehicle. If you aren’t sure of how to inspect your vehicle properly, you can always ask a local, trusted garage to see if or what levels and lights need topping up or replacing.

If you notice a fault with your vehicle, such as a cracked windscreen, dim headlight, or poorly charged battery, it’s important to get it sorted before undertaking any driving. If you feel there is a fault but aren’t sure how to proceed, you can always take your vehicle to a local garage to have it looked at by a professional – you can even use Trust My Garage’s Find a Garage map to locate your nearest Trust My Garage member!

Check your brakes and tyres

Brakes

Brakes are an essential part of any car and therefore should be regularly checked and well maintained. So, how can you tell your brakes are in tip top condition?

It’s a case of making sure you have them checked regularly. An easy way to test your brakes is by driving at a slow speed in an area or road with no traffic, and gently applying pressure.

Listen out for warning signs, as brakes will let you know when there is a problem – whether this is through grinding or squeaking. Sometimes your car will act like it has a mind of its own and pull you to one side while driving, which could indicate a fault or imbalance with the braking system. Vibrations and temperamental pedals are also a sign you need to take give your car some attention – so look out for the signs and don’t ignore them.

As well as this, don’t disregard any warning lights that may appear on your dashboard! If you are unsure of their meaning either consult your Owner’s Manual or visit your local Trust My Garage member, who will be able to advise of any issues with your car.

Tyres

Checking your vehicle’s tyre pressure is easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.

If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure. Often a vehicle’s tyre pressure information is also provided on the interior frame of the front passenger door, so be sure to check there if you need a quick reference point as well.

Don’t forget to check all your tyres’ tread depths too. The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre.

The ‘20p test’ is a quick way to check the tread depth. Place a 20p coin into the main tread grooves at three points across the tyre and then repeat around its circumference. If the outer band is visible, the tyres may be unsafe or illegal and need to be checked by a professional garage or tyre specialist.

Give your motor a name!

According to research by the DVLA, over a quarter of motorists have given their vehicle an affectionate name – with women being twice as likely as men! 87% of respondents to the survey also said they had bought a personalised registration to match the name they give to their car too. Geographically, the largest proportion of those who said they named their car came from the East Midlands (28%), and the smallest from Northern Ireland (1%).

It may seem silly, but there are even trends of popular names; ‘Doris’, ‘Dave’, ‘Henry’, ‘Betsy’ and ‘Bumble’ were all top choices. DVLA Personalised Registrations sales manager Jody Davies said: “It’s no surprise to find that people want to say something about their car in this way – whether the name is something personal to them or a bit of fun that they want to share with others.”

More about Trust My Garage

If you’re in need of a local garage operating to the highest standards, Trust My Garage can help. With over 3090 members across the UK, you’re never far away from a TMG member. We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease!

Simply visit TrustMyGarage.co.uk and pop in your postcode, and our ‘Find a Garage’ map will show you all the TMG members in your area! You can even read reviews from other customers if you’re unsure which garage is right for your needs. Try it out here:

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so check out our Facebook and Twitter profiles to get the latest motoring news and updates straight into your social feeds – and you can even check out our latest TV advert below!

Got a handy top tip help show your vehicle some love? Make sure to leave it in the comment section below!

Make unexpected car repair costs a thing of the past with Trust My Garage

With new research showing 34 percent of motorists have sacrificed travel plans to afford car repairs, planning ahead for potential vehicle issues and understanding the cost of maintenance and repairs is an important step for drivers to take.

Luckily, Trust My Garage can help you when it comes to understanding the process for vehicle servicing, maintenance and repairs – so read on to discover how you can make unexpected repair costs a thing of the past!

Find a local, reputable garage

If you’re in need of a local garage operating to the highest standards, Trust My Garage can help. With over 2,900 members across the UK, you’re never far away from a TMG member. We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease!

Simply visit TrustMyGarage.co.uk and pop in your postcode, and our ‘Find a Garage’ map will show you all the TMG members in your area! You can even read reviews from other customers if you’re unsure which garage is right for your needs. Try it out here:

This useful tool makes locating a TMG member a breeze – and you know you’re using a garage that operates to a Chartered Trading Standards Institute (CTSI) approved Consumer Code. You can also find out more about Trust My Garage by watching our TV advert!

Evaluate the costs of your vehicle’s requirements


In the same research, data showed that 27 per cent of drivers put off vehicle repairs due to cost worries – and one in four have actually scrapped or sold a car due to a repair they couldn’t afford! With any Trust My Garage member, you can ask for a cost estimate of any work undertaken and parts used on your vehicle. It’s even in our Customer Charter – which you can take a look at below!

Plan for your motor’s future with the Car Repair Plan

Most people are likely to have some sort of savings in case of an emergency to help them out with unplanned costs and problems – but have you thought about doing the same for your car?

As a driver, you need to be able to budget for the costs of regular maintenance and perhaps even a little extra for those unexpected costs.

The Car Repair Plan is the answer. It allows you to shield yourself from unexpected repair costs by providing a free, easy and flexible way to budget for car servicing and repairs. You can even set up a family fund, so more than one person can put in money, and you can use it on more than one vehicle. With the Car Repair Plan, a little bit of saving goes a long way!

You can use your Car Repair Plan fund at any participating Trust My Garage member – identifiable by the Trusty logo on our “Find a Garage” map.  Once signed up, you can transfer a little (or a lot!) every month into your account balance, so it’s ready to use when you need it. You can alter the payment or take a break at any time, or when you feel you have built up enough of a fund – it’s entirely flexible!

You can choose to use all or some of your account balance when settling your garage bill. The process is simple and straightforward, and there are no extra costs or hidden charges, making everything as simple as possible for you as a customer. Lean more with our Car Repair Plan Doodle ad:

More about Trust My Garage

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so check out our Facebook and Twitter profiles and you can get the latest motoring news and updates straight into your social feeds!

Got a handy repair tip? Make sure to leave us a comment in the section below!