Blog Archives

Beat the rush for MOTs this autumn with Trust My Garage

Is your motor due for an MOT in the coming months? Find out how you can beat the rush with Trust My Garage!

In March, the DVSA granted six-month MOT exemptions to vehicles due a test after 30th March 2020 and before 31st July as part of the UK government’s measures to help stop the spread of coronavirus.

Those exemptions will begin to expire in September. Due to this, the DVSA are predicting October and November will be extremely busy for garages, as well as the usual December demand over the festive period.

Why should I book an MOT now?

Of the 9 million tests the DVSA moved, nearly 3 million vehicles have since had an MOT and passed. However, they want to help increase that number and ease the burden on the industry as demand increases in the autumn.

Autumn tends to be the busiest time of year for MOT tests under normal circumstances, but this year DVSA are expecting demand to double in September, October and November. If your MOT is due this autumn, consider getting it done as soon as possible to avoid the rush and ensure your vehicle is safe and roadworthy.

Using any vehicle with defects present on the highway, regardless of its MOT status, is an offence. You can be fined up to £2,500 – and be banned from driving and get up to 3 penalty points per defect for driving a vehicle in a dangerous condition.

It’s worth remembering that just because your vehicle has an MOT it doesn’t mean it’s safe or roadworthy. Always carry out regular vehicle checks – you can find out which in our “What to do when… your vehicle needs some TLC” blog post. If you want more complex items, such as suspension components, to be checked you can contact your local trusted garage and request some help.

How do I check a vehicle’s MOT expiry date?

To check the MOT status and MOT expiry date for your vehicle, you can use the DVSA’s MOT History service. If your vehicle was subject to an MOT extension throughout the UK lockdown, its MOT expiry date will automatically have been moved by six months.

You can also use this webpage to check if there are any outstanding recalls on your vehicle. This service allows motorists to check for defects or problems reported by the vehicle manufacturer which can impede vehicle safety or performance. If a recall is noted within the service, it is best to contact your manufacturer’s nearest garage to arrange an inspection or repair.

How can I book an MOT?

To book an MOT, you must first locate an MOT station in your area and contact them to discuss their availability. An MOT test takes around 45 minutes, plus additional time if there are any advisories, minor or major defects which require further attention.

Some motorists opt to book an MOT along with a vehicle service within the same appointment, as this saves them a return trip to the garage at a different date. Be careful though, as not all garages are MOT stations, and not all MOT stations offer vehicle servicing!

To find a garage in your area, you can use the Trust My Garage “Find a Garage” search and locate your nearest TMG members! Each garage in our network adheres to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct to ensure the highest levels of service and professionalism.  You can even read reviews from other motorists about the members in your area to help you decide which garage is right for you. Try it out here:

Why use Trust My Garage?

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice.

Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle. If you want to find out more about Trust My Garage, visit our website, like us on Facebook and follow us on Twitter!

Do you know the law regarding your in-car gadgets? Find out with Trust My Garage

Although many vehicles now offer in-built technology such as sat-nav, upgraded sound systems and changeable cabin lighting options, motorists can still opt to adapt their in-car experience to suit their needs and preferences.

The range of technology on offer for drivers to put into their vehicle is wide-reaching, but it is key for motorists to ensure they have correctly installed, positioned or integrated their add-ons to their motor – and to have notified the proper authorities where necessary.

If you’re looking to add some additional tech or equipment to your vehicle’s cabin, the Trust My Garage blog is here to help to ensure you comply with the rules of the road – read on to find out more!

Dashboard Cameras

Commonly known as “dash cams”, these in-car cameras have been popularised as a form of authenticity for recording road incidents and accidents. For proper installation, a dash cam must be fixed behind the rear-view mirror to ensure it doesn’t obstruct your view while capturing both lanes of the road ahead.

Once attached as per the manufacturer’s instructions, a power lead from the dash cam can then be carefully fitted around the edge of your windscreen to the dashboard, ensuring your view of the road remains perfectly clear of wires and cables. If your vision is impaired in any way by your dash cam, your vehicle insurer may refuse to pay out if you are involved in an accident.

As well as potential insurance issues, driving with any obstruction on your windscreen which could limit your field of vision may land you a £100 on-the-spot fine, as well as three penalty points on your driving licence. If your case goes to court, you could also be charged with a maximum fine of £1,000.

Satellite Navigation (Sat-Nav)

UK laws around sat-nav placement are not as specific as laws in place for other technology, such as mobile phones, but vehicle installation warnings advise that your sat nav shouldn’t:

  • Interfere with vehicle operating controls or obstruct a driver’s view of the road
  • Be placed in front of or above any airbag
  • Be positioned where it could distract a driver if it falls from the windscreen

If you travel abroad with a removable sat-nav, before using it you should always check local laws to see if there are specific rules in place – for example, in France it is illegal to have anything in your vehicle that warns you of traffic enforcement camera locations.

When installing a sat-nav device, you should ensure first that the driver’s seat is in the same position as it would be when driving, as placement while sitting in a different position can affect visibility while on the road. You should try to mount your sat nav low down on your windscreen to the far right to maximise your view of the road. If this isn’t possible, opt for the lowest point in the middle of the windscreen.

If you decide to use a mobile phone as a sat-nav alternative, remember you cannot touch it while the vehicle’s engine is running and the keys are in the ignition; this breaks UK laws and can leave you subject to a £200 fine and six penalty points on your licence. Some motorists find a phone holder positioned in their vehicle’s vents helpful, as they can see the screen for directions without having to touch the handset.

Air Fresheners

Much like dash cam rules, air fresheners which dangle from your vehicle’s rear-view mirror can leave you subject to a fine of up to £1,000 and three penalty points on your licence. The Highway Code outlines that “windscreens and windows must be kept clean and free from obstructions to vision.”

It may seem extreme that an air freshener could be the main factor behind a fine, but if it contributes to a lack of vision which leads to a crash, you could be charged.

Windscreen Chips or Cracks

Windscreen chips are an almost-inevitable factor of driving, and in major cases can even lead to an MOT failure if left unattended.

In the driver’s line of vision, a chip or crack more than 10mm across is enough to fail an MOT. For reference, that’s slightly less than the size of a 5p coin. In other areas of the windscreen, if the damage is larger than 40mm (4cm), the vehicle can also fail its MOT.

If you are stopped by the police with either of these issues you could get a fixed penalty notice fine. If you crash your vehicle because you couldn’t see properly through a chip or crack in your windscreen, then you can be charged with driving without due care, and attention and potentially have your insurer refuse to pay any claims.

Many insurance policies can repair windscreen chips or replace cracked windscreens at a reduced cost. If this applies to your policy, details of the service provider your insurance company uses will be provided within your policy documents. You can make a note of the number for windscreen-related claims and keep it handy in case you get a chip and need to contact the repair company.

Keeping your Vehicle Safe and Roadworthy

To ensure you’re keeping your vehicle’s cabin safe, you should evaluate for any risks to your view whenever you are in your vehicle. Always fit any new technology legally and as per the manufacturer’s instructions, do not touch your mobile phone handset while you are driving and take time to ensure your view isn’t obstructed by any items in the cabin, or chips and cracks in your windscreen.

 When it comes to technology in your vehicle, the Department for Transport (DfT) have said: “Vehicles have become inherently safer with more warning systems alerting the driver to maintenance issues and growing safety focused automation and driver assistance systems. At the same time advances in car infotainment systems and mobile phone technology mean that there are increasing sources of potential distraction for drivers.” Their concerns are that infotainment and mobile phones are leading to a failure to reduce road casualties in the UK.

If you’re concerned about any aspect of your vehicle’s safety, you can visit your local Trust My Garage member and ask them to check your vehicle is safe and roadworthy. You can even find your nearest member online and read reviews from other customers to make sure you get a service to suit your needs – try it out here:

More about Trust My Garage

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

All garages in Trust My Garage are members of the Independent Garage Association (IGA), which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle. If you want to find out more about Trust My Garage, visit our website, like us on Facebook and follow us on Twitter!

Make unexpected car repair costs a thing of the past with Trust My Garage

With new research showing 34 percent of motorists have sacrificed travel plans to afford car repairs, planning ahead for potential vehicle issues and understanding the cost of maintenance and repairs is an important step for drivers to take.

Luckily, Trust My Garage can help you when it comes to understanding the process for vehicle servicing, maintenance and repairs – so read on to discover how you can make unexpected repair costs a thing of the past!

Find a local, reputable garage

If you’re in need of a local garage operating to the highest standards, Trust My Garage can help. With over 2,900 members across the UK, you’re never far away from a TMG member. We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease!

Simply visit TrustMyGarage.co.uk and pop in your postcode, and our ‘Find a Garage’ map will show you all the TMG members in your area! You can even read reviews from other customers if you’re unsure which garage is right for your needs. Try it out here:

This useful tool makes locating a TMG member a breeze – and you know you’re using a garage that operates to a Chartered Trading Standards Institute (CTSI) approved Consumer Code. You can also find out more about Trust My Garage by watching our TV advert!

Evaluate the costs of your vehicle’s requirements


In the same research, data showed that 27 per cent of drivers put off vehicle repairs due to cost worries – and one in four have actually scrapped or sold a car due to a repair they couldn’t afford! With any Trust My Garage member, you can ask for a cost estimate of any work undertaken and parts used on your vehicle. It’s even in our Customer Charter – which you can take a look at below!

Plan for your motor’s future with the Car Repair Plan

Most people are likely to have some sort of savings in case of an emergency to help them out with unplanned costs and problems – but have you thought about doing the same for your car?

As a driver, you need to be able to budget for the costs of regular maintenance and perhaps even a little extra for those unexpected costs.

The Car Repair Plan is the answer. It allows you to shield yourself from unexpected repair costs by providing a free, easy and flexible way to budget for car servicing and repairs. You can even set up a family fund, so more than one person can put in money, and you can use it on more than one vehicle. With the Car Repair Plan, a little bit of saving goes a long way!

You can use your Car Repair Plan fund at any participating Trust My Garage member – identifiable by the Trusty logo on our “Find a Garage” map.  Once signed up, you can transfer a little (or a lot!) every month into your account balance, so it’s ready to use when you need it. You can alter the payment or take a break at any time, or when you feel you have built up enough of a fund – it’s entirely flexible!

You can choose to use all or some of your account balance when settling your garage bill. The process is simple and straightforward, and there are no extra costs or hidden charges, making everything as simple as possible for you as a customer. Lean more with our Car Repair Plan Doodle ad:

More about Trust My Garage

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so check out our Facebook and Twitter profiles and you can get the latest motoring news and updates straight into your social feeds!

Got a handy repair tip? Make sure to leave us a comment in the section below!

Why motorists have the Right to Choose when it comes to vehicle servicing and repair

The motor industry is currently filled with news about Block Exemption Regulation (BER) – but what is it and how does it affect motorists and their vehicles? Find out with the Trust My Garage blog!

What is Block Exemption Regulation (BER)?

The Block Exemption Regulation is an exemption in the automotive industry which excludes some companies from certain business activities in order to create competition. This means that in the past, main dealer networks were allowed to control who could sell and repair their cars and have access to technical repair information.

It is especially relevant with many modern cars, as before changes to the BER in 2002 motorists risked invalidating their main dealership vehicle warranty by using independent garages for servicing new vehicles.

This barrier was broken when the European Commission (EC) passed a law allowing vehicle owners the freedom of having their servicing and repairs carried out by their chosen independent garage. The law aimed to protect the consumer by providing them with freedom of choice when it comes to having their vehicle serviced and to provide fair competition within the automotive aftermarket.

It is still a common misconception that using a garage outside of a main dealer network will invalidate a vehicle’s warranty, but this is NOT the case – owners can take their vehicle to any garage they choose, provided that the garage follows the manufacturer’s servicing schedule, utilises manufacturer or matching quality parts, and uses the correct oils and fluids. If the garage follows their procedures correctly, a vehicle’s warranty will not be invalidated.

How can BER affect motorists?

The European Regulations were renewed in 2010, meaning owners still have the freedom to choose where they take their vehicle for service and maintenance during the vehicle’s warranty period. This means an independent repairer can service your vehicle while leaving the warranty intact.

Motorists should still stick to the recommended service schedules as outlined in the vehicle service plan and have your repairer of choice fit parts of Original Equipment (OE) quality standard. You should also keep any maintenance and repair records as proof that you have met all requirements.

Will independent garages be able to access the same technical data as dealerships?

Thanks to BER, independent Garages can usually access technical information, or Digital Service Records, through online manufacturer portals. They have the right to access this information, so should not encounter any issues while conducting servicing and repairs.

Which garage should I choose for servicing and repair?

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. With over 2,900 members across the UK, you’re never far away from a Trust My Garage member!

To find out more about why you should Trust My Garage you can also check out our new TV advert below:

We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease. Try it out here:

Since 2016 Trust My Garage members have all operated to a strict Code of Conduct, which has been approved by the Chartered Trading Standards Institute (CTSI) – the national body for trading standards professionals. Trust My Garage is currently the only CTSI backed code exclusively for independent garages, so you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.

Want to know more about TMG? To get more information or to contact Trust My Garage, please visit TrustMyGarage.co.uk or Contact Us here.

What to do when… your car needs parts for repairs

We’ve all been there – you’re out on the road and you hear a suspicious noise, or you’ve tried to start your car in the morning and it just won’t start. It’s one of the unpredictable parts of motoring, but what should you do when your vehicle needs parts for a repair? Trust My Garage has the answers!

Have a professional diagnose the problem

First things first, it’s important to know exactly what the problem is. The average UK motorist usually does not have an in-depth knowledge of exactly how their vehicle functions, but sometimes providing the smallest piece of information can help your local Trust My Garage Member find the cause of your problem.

Modern vehicles are complex machines and accurate diagnosis by an experienced professional can save you time and money. Research has shown that, on average, motorists spend over £170 having their own attempts at vehicle repair fixed by a professional. If you need to find a local, reputable garage you can rely on Trust My Garage’s “Find a Garage map” to see which businesses in your area subscribe to our CTSI-approved code of Conduct. Try it out below:

See what parts are needed

Should your vehicle need parts to complete the repair, these will be quoted for, along with the labour cost to fit them. If you’re looking to compare more than one garage’s prices you can ask for this information upfront before going ahead with any work to be completed.

All Trust My Garage members operate under a “Customer Charter”, where they promise to treat the customer and their vehicle with respect. As part of this Charter, you can ask for a fixed quote or estimate, inclusive of parts, labour and VAT prior to approving any work on your vehicle.

Utilise garage for professional repair and warranty

If your vehicle does need new parts to get it back into a safe and roadworthy condition, it could be tempting to cut costs by purchasing your own parts from a supplier and asking a garage to fit them – but this is where some serious issues could develop.

As a customer, it may be possible to purchase parts that appear cheaper than the initial quote provided by a garage and then ask them for a cost to fit those parts – however, doing so could cost you much more, further down the line. If the parts are not correct for any reason, or are counterfeit, it could cause serious damage to your vehicle or even cause an accident, putting you, your family and other road users at risk. You may even have to pay a for the job to be done again with the correct parts!

Many garages now refuse to fit parts supplied by a customer as they cannot guarantee the integrity of the part itself, and therefore the repair – and you can read more about why here.

Essentially, if the garage has sourced the part, it is responsible for the job from start to finish, and will deal with any warranty issues in line with parts manufacturers terms and conditions should there be an issue. If a consumer supplies a part that is incorrect or malfunctions down the line, it can be difficult to establish whether the problem was caused by the garage’s fitting of the part, or part itself.

Although there is some room for interpretation under the law, it is a garage’s obligation as the expert, to not proceed with the fitment if they believe the parts supplied to be unfit for purpose or of unknown quality. Even if a customer signed a declaration relinquishing any warranty claims between themselves and the garage.

Protect yourself and your vehicle

Although wanting to save money is understandable, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of vehicles that drive on to their premises.

As well as this, using the wrong part could damage your vehicle, so you could be out of pocket and still be left with a problem that needs solving. It’s much safer and better value in the long run to use the skills of a trained technician, such as one of our TMG members.

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who agree to comply with a strict code of practice, so every customer using Trust My Garage members can rely on a nationally recognised brand to help you and your vehicle get the best value for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

What is ADAS and how does it affect motorists?

Advanced Driver-Assistance Systems (ADAS) have been the talk of the motor industry of late – but what does ADAS actually do and how does it affect motorists? Trust My Garage has the answers!

What is ADAS?

Advanced driver-assistance systems (ADAS), are electronic systems that aid a vehicle driver while driving – so they’re designed to help minimize human error, often the cause of road accidents, and therefore increase safety on the roads.

They’re one of the fastest-growing areas in automotive electronics – and future iterations are likely to include wireless vehicle-to-vehicle connectivity to help further increase safety measures. However, at the moment this is still far off in the future.

What does it do?

ADAS safety features are designed to mitigate the likelihood of a collision and reduce the effects in the event of an unavoidable collision by offering technologies that alert drivers to potential problems, or to avoid collisions by implementing safety measures and taking over control of the vehicle.

Features of ADAS vary from vehicle to vehicle, but can include:

  • Automated lighting & wipers
  • Adaptive cruise control and collision avoidance
  • Pedestrian Crash Avoidance Mitigation (PCAM)
  • Incorporated sat nav/traffic warnings
  • Alerting of a driver to other cars or dangers
  • Lane departure warning system
  • Automatic lane centring
  • Blind spot display
  • Smartphone connection for navigation
  • Road sign recognition
  • Stability control systems
  • Park distance control
  • High beam assist

Why do motorists want ADAS?

In short, ADAS is beneficial because it helps improve road safety. As previously mentioned, they’re designed to aid drivers and implement safeguarding procedures as errors happen – helping to keep road users safe.

The evidence of ADAS’s effectiveness is clear enough that many functions have become mandatory on new cars sold in various regions around the world. Currently, the EU has announced 19 vehicle safety measures that it would like to see on all new cars.

Euro NCAP (The European New Car Assessment Programme) is the UK and Europe’s car safety assessment program – establishing a 5-star rating system occupant safety in the case of a vehicle collision. Euro NCAP has embraced ADAS, and it continues to adapt its assessment procedures to address the growing number of systems and technologies.

This support of road user protection over the past few years has led to widespread consumer awareness of the benefits of safer cars. It’s also expected that Euro NCAP and its testing and rating system will play a similar role in encouraging ADAS to be adopted across the motor industry.

How could ADAS affect day-to-day driving?

ADAS technology has already begun to enhance driving for many motorists as manufacturers have begun to create and adapt their own systems. There are a number of ways in which it could affect motorists day-today, such as:

  • Reduced the amount of damage to vehicles due to anti-collision features
  • Lower repair costs due to less damage
  • Less severe accidents, reducing the amount of time a vehicle spends off the road
  • Improved road safety
  • Potential insurance discounts for vehicles fitted with ADAS
  • Fewer claims, helping to improve insurance premiums

Do motorists need to take additional care of ADAS-equipped vehicles?

In the future, ADAS checks may be incorporated into a ‘Periodical Technical Inspection’, proposed in the EU as a replacement for the MOT – however, this would still be far in the future, or possibly not happen at all.

The current iteration of ADAS can be maintained with calibration; a service that ensures the sensors and other equipment on a vehicle are working correctly individually and in co-ordination with one another. A typical ADAS calibration processes and thus the time required to undertake will vary from vehicle to vehicle. Calibration is required when the following occurs:

  • Front windscreen is replaced
  • A bumper is repaired or replaced
  • A front-end collision occurs
  • Steering geometry is adjusted
  • Suspension components replaced

A calibration is preformed to correct misalignment, so that your vehicle’s ADAS system is working as intended. If a calibration is missed, an ADAS component may not function as it should and could cause a potential risk to you and others on the road.

How can I see if a garage provides ADAS services?

Garages across the UK now offer ADAS calibration services as part of their menu – but if you’re looking for a garage that goes the extra mile, you can use Trust My Garage’s “Find a Garage” map to locate you’re nearest Trust My Garage-approved member, so why not try it out below?

If you’re unsure whether a garage offers ADAS calibration, each TMG member has their own profile page where you can read about their services on offer – and easily find contact information if you’d rather call or visit the garage yourself! You can even request a price estimate if you know what work you need.

As well as being part of the IGA, the largest and most prominent representative body in the Independent garage sector, every Trust My Garage member operates to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct – meaning you and your motor get the quality service you deserve every time you visit a TMG-approved garage.

For more information about how TMG can help you – no matter what services you need – you can visit TrustMyGarage.co.uk, or check out our Facebook and Twitter pages here!

Car Repair DIY – Why you should Trust My Garage when it comes to fixing your vehicle

A new study has found 57% of UK drivers now attempt some repairs and maintenance on their cars in a bid to save money and time – but when it comes to service and repair, it’s best to let a skilled professional help you get the most out of your vehicle.

Although motor maintenance used to be a Sunday morning pastime, developments in vehicle technology over the last few years means that cars have become increasingly complex and this kind of home maintenance is no longer practical, safe or even cost-effective. By using a trained vehicle technician you’re ensuring quality and safety, so check out why it’s best to Trust My Garage below!

Why do motorists want to DIY their vehicle repairs?

Of the 2,308 UK motorists surveyed, one in five (21%) admitted to trying to make larger repairs to their vehicles, such as replacing parts – but why? The top reasons that caused motorists to get hands on were found to be:

  1. To avoid excessive garage fees – 39%
  2. I at least wanted to try and save myself some money – 24%
  3. The repairs seemed simple to make / there are tutorials online for everything – 21%
  4. I worry mechanics will rip me off – 10%
  5. I don’t have the time to be booking into a garage – 6%

Most of the reasons provided reflect a lack of trust in garages as motorists face a bewildering variety of choices in garage services and it can be hard to determine how to ensure quality of service at the right price.

With Trust My Garage the answer is in front of you! We want to ensure that any motorist can find a trusted local garage for all repairs – whether simple or complex – in the certain knowledge that the price will be right for the work involved.

You can easily locate your nearest member using our “Find a Garage” map – and even read honest reviews from other motorists about the quality and service provided to you and your vehicle. There are even photos of our member’s garages, so you can see exactly where you could take your motor! Want to find out more for yourself? Give it a try here:

But will DIY-ing it save you money?

When asked if their DIY repairs fixed the problems they’ve encountered, 62% said it had. However, of the remaining 38%, two-thirds of respondents admitted they often pay more between £80 and £170 to rectify the work they have attempted themselves.

The top repairs attempted before being taken into a garage to be sorted were ‘knocking out a dent’ (17%), painting an area of the car’ (15%) and ‘fixing a head gasket’ (12%).

Of course, if a motorist feels comfortable with repairing minor issues such as changing a headlamp bulb or windscreen wiper then it could save them money – but with larger repairs and replacements, it’s vital to let a trained technician work on a vehicle to ensure any work is conducted safely, thoroughly and to a high standard of workmanship.

How does Trust My Garage benefit drivers?

By visiting a Trust My Garage member, you can get a fixed quote or estimate, both of which are inclusive of parts, labour and VAT – so you know how much your repair will cost before any work is completed. On top of that, our members promise to only charge for any work completed, and any parts that are supplied and fitted to the vehicle. If you want to read more information, you can check out our Code of Practice here.

By using a TMG-approved member, you’re visiting a garage that adheres to a CTSI (Chartered Trading Standards Institute)-approved Code of Conduct. Our code means that you and your vehicle get the best service possible, no matter which TMG member you visit – so there’s no need to worry about doing it yourself when excellent service is on your doorstep!

Why should you leave it to the professionals?

Although wanting to save money is an understandable premise, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of the vehicles that drive on to their premises.

As well as this, the study shows that it’s a strong possibility you could end up paying even more to rectify a DIY error, so you could be out of pocket and still be left with a problem on your vehicle. If you’re attempting a larger repair, it could even leave your motor in an unsafe state.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice, so every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

Trust My Garage – the network of quality independent garages you can trust

What is Trust My Garage?

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations.

If you take your vehicle for an MOT, service or repair at your local garage, how can you be sure of the quality of its work? At Trust My Garage, we truly believe that our members are the best independent garages in the UK, each one unique but all skilled professionals who are dedicated to providing top quality work.

 

Why should I choose a Trust My Garage member?

Since 2016 Trust My Garage members have all operated to a strict Code of Conduct, which has been approved by the Chartered Trading Standards Institute (CTSI) – the national body for trading standards professionals. Trust My Garage is currently the only CTSI backed code exclusively for independent garages, so you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.

 

Why can I Trust My Garage?

All Trust My Garage members operate to the TMG ‘Code of Practice for Service and Repair’, as well as utilising our Customer Charter:

As every TMG member adheres to our strict criteria, you can rest assured that you can Trust My Garage for great service, every time.

 

Where can I find my nearest Trust My Garage member?

With over 2,900 members across the UK, you’re never far away from a TMG member. We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease!

Simply pop in your postcode and our ‘Find a Garage’ map will show you all the TMG members in your area – and you can even read reviews from other customers if you’re unsure which garage is right for your needs.

Try it out here:

 

What happens if there is an issue with a garage?

If a customer does enter a dispute with a Trust My Garage member, our CTSI Code of Conduct offers a robust complaints procedure. We use an impartial Alternate Dispute Resolution (ADR) provider to ensure a fair outcome in every case.

How can I find out more about Trust My Garage?

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so you can get the latest motoring news and updates straight into your social feeds! Check out our profiles:

Trust My Garage Facebook Trust My Garage Twitter

As of this week, you’ll also be seeing more of Trust My Garage with the launch of our debut TV advert! We want motorists in the UK to Trust My Garage – so be sure to keep an eye out for the Trust My Garage shield on your screens. You can also view our advert right here, so watch the video below and see why you can Trust My Garage:

If you’re looking for more information or would like to contact Trust My Garage, please visit TrustMyGarage.co.uk or Contact Us here.

Like our new advert? Make sure to leave us a comment in the section below!

Don’t put off your garage visit – here’s how to get in to gear and book your first MOT

A new survey has revealed that a fifth of drivers aged 17 to 25 have admitted to putting off taking their car in for repairs or servicing – so why are young motorists avoiding a visit to the garage?

 

The survey showed that over two-fifths (43 per cent) said their biggest worry was the cost of repairs, but 19 per cent also said they were worried about not understanding what the mechanic was saying and 17 per cent said they felt intimidated. (source)

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Trust My Garage is here to help you make sure you’re getting the best out of your visit to a garage – so read on to learn how you can make sure you’re satisfied with every step of your experience!

 

Getting your MOT booked in

When it’s time for your first MOT it can be an intimidating experience, especially if you don’t know where to start with finding a reputable garage. With Trust My Garage all our members adhere to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you know that you’re visiting an independent garage that will uphold the highest levels of service for you and your vehicle.

 

To find your nearest TMG member, you can use our ‘Find a Garage’ map. This handy tool allows you to input your postcode and find your nearest Trust My Garage member, and you can even read honest reviews from other customers of a garage to see what they’re like! If you decide you want to contact a garage, all their details are displayed so you can take whatever information you need.

 

Taking your vehicle for an MOT

Visiting a garage for the first time can seem like a scary prospect – but the staff are there to help you! A regular MOT will give your car an MOT certificate, with all the necessary information about your car listed for you to read, as below: 

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There’s a maximum amount MOT test stations can charge. This depends on the type of vehicle. The maximum fee for a car is £54.85 and £29.65 for a standard motorcycle. Any other work that your vehicle needs on top of the standard MOT will cost extra – but if it’s minor or advisory you can have it repaired shortly after your MOT (if necessary) instead of at the same time.
Your certificate also lists any defects under the new categories, so they’re clear and easy to understand. These are how the new categories can affect you: 

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If you drive your vehicle without a valid MOT, you can be fined up to £1,000 – and that’s a cost that nobody wants!

 

Understanding issues and repairs to your vehicle

If your vehicle has had to undertake any kind of repair work, the garage you use should be able to explain what has happened to the vehicle and how it can be/has been repaired. If you aren’t sure about any information, ask! Technicians understand that most motorists aren’t as clued-up to the inner workings of a vehicle as they may be and should be able to describe – or even show you – where an issue has arisen or has been fixed. It might seem silly to ask but if it helps you know what’s going on with your car, a professional should be happy to provide as much detail as they can.

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Keeping your vehicle healthy

When it comes to motor maintenance, there is some simple advice: Don’t ignore warning lights and other indications that something isn’t right. Waiting until your MOT is due to fix these can result in a costly surprise! The best way to ensure the health of your car and its roadworthiness is to address mechanical problems as they arise. If you need to familiarise yourself with dashboard symbols, you can always take a look at our “Getting to know your vehicle’s dashboard” blog post, or by reading your vehicle’s Owner Manual.

 

For more general issues, you can also read our “How can regular vehicle maintenance save you money?” blog post for some ideas on how to ensure your vehicle is kept running in tip-top condition – and how to make sure you don’t spend a fortune! 

 

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service.

 

All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice. Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

 

Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.

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How can regular vehicle maintenance save you money?

At Trust My Garage, we believe that regular vehicle maintenance is vital when it comes to ensuring you and your motor get a smooth ride – but what other benefits are there to keeping your vehicle in tip-top shape? We’ve put together some handy information; check it out below!

 

Get regular full services

Getting your car serviced each year – and maintaining it between services – is money well spent. Problems are likely to be caught early on when they’re cheaper to fix, and your car will have a better resale value and longer life.

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A well-maintained car is also more efficient, so you’ll save money on fuel as well. If you need to claim on a warranty you’ll normally have to show your car’s got a complete service record. (More)

 

Maintain the correct tyre pressure

Experts say up to 20% of your car’s energy consumption relates to its tyres, making them pretty much the single biggest simple-fix factor. And the most important thing you can do to minimise that consumption is ensure your tyres are inflated correctly.

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You can check your tyre pressure by investing in a tyre-pressure gauge or foot pump (most have gauges built in). Alternatively, visit a petrol station forecourt where you can use their electric air pumps.

Your car will have a tyre-pressure chart displayed somewhere – usually in the door frame, inside the fuel-filler cap or in the handbook. Unscrew the dust cap off your tyre’s air valve, place the air pump nozzle over the valve, ensuring it is seated correctly. Once the tyre is inflated correctly, remove the nozzle and replace the dust cap. (More)

 

Utilise your local independent garage

With higher overheads and staff commission, dealerships are nearly always a more expensive choice for servicing and repairs than independent garages. The average rate for franchised dealers is £99 per hour, while independent garages typically charge £56 – saving you £43! (Source: GarageWire; May 2017.)

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If you want find a reputable, local, independent garage operating to a Chartered Trading Standards Institute (CTSI)-approved Code of Conduct, you can use the Trust My Garage website’s Find a Garage map here.

Our members offer a range of services across the service and repair industry, ensuring you and your vehicle get the best possible service. For more information about Trust My Garage, you can also read our ‘What Trust My Garage code status means to you’ blog post, or visit the Trust My Garage website.

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