A new survey has revealed that a fifth of drivers aged 17 to 25 have admitted to putting off taking their car in for repairs or servicing – so why are young motorists avoiding a visit to the garage?
The survey showed that over two-fifths (43 per cent) said their biggest worry was the cost of repairs, but 19 per cent also said they were worried about not understanding what the mechanic was saying and 17 per cent said they felt intimidated. (source)
Trust My Garage is here to help you make sure you’re getting the best out of your visit to a garage – so read on to learn how you can make sure you’re satisfied with every step of your experience!
Getting your MOT booked in
When it’s time for your first MOT it can be an intimidating experience, especially if you don’t know where to start with finding a reputable garage. With Trust My Garage all our members adhere to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you know that you’re visiting an independent garage that will uphold the highest levels of service for you and your vehicle.
To find your nearest TMG member, you can use our ‘Find a Garage’ map. This handy tool allows you to input your postcode and find your nearest Trust My Garage member, and you can even read honest reviews from other customers of a garage to see what they’re like! If you decide you want to contact a garage, all their details are displayed so you can take whatever information you need.
Taking your vehicle for an MOT
Visiting a garage for the first time can seem like a scary prospect – but the staff are there to help you! A regular MOT will give your car an MOT certificate, with all the necessary information about your car listed for you to read, as below:
There’s a maximum amount MOT test stations can charge. This depends on the type of vehicle. The maximum fee for a car is £54.85 and £29.65 for a standard motorcycle. Any other work that your vehicle needs on top of the standard MOT will cost extra – but if it’s minor or advisory you can have it repaired shortly after your MOT (if necessary) instead of at the same time.
Your certificate also lists any defects under the new categories, so they’re clear and easy to understand. These are how the new categories can affect you:
If you drive your vehicle without a valid MOT, you can be fined up to £1,000 – and that’s a cost that nobody wants!
Understanding issues and repairs to your vehicle
If your vehicle has had to undertake any kind of repair work, the garage you use should be able to explain what has happened to the vehicle and how it can be/has been repaired. If you aren’t sure about any information, ask! Technicians understand that most motorists aren’t as clued-up to the inner workings of a vehicle as they may be and should be able to describe – or even show you – where an issue has arisen or has been fixed. It might seem silly to ask but if it helps you know what’s going on with your car, a professional should be happy to provide as much detail as they can.
Keeping your vehicle healthy
When it comes to motor maintenance, there is some simple advice: Don’t ignore warning lights and other indications that something isn’t right. Waiting until your MOT is due to fix these can result in a costly surprise! The best way to ensure the health of your car and its roadworthiness is to address mechanical problems as they arise. If you need to familiarise yourself with dashboard symbols, you can always take a look at our “Getting to know your vehicle’s dashboard” blog post, or by reading your vehicle’s Owner Manual.
For more general issues, you can also read our “How can regular vehicle maintenance save you money?” blog post for some ideas on how to ensure your vehicle is kept running in tip-top condition – and how to make sure you don’t spend a fortune!
More about Trust My Garage
Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service.
All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice. Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.
Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.
At Trust My Garage, we believe that regular vehicle maintenance is vital when it comes to ensuring you and your motor get a smooth ride – but what other benefits are there to keeping your vehicle in tip-top shape? We’ve put together some handy information; check it out below!
Get regular full services
Getting your car serviced each year – and maintaining it between services – is money well spent. Problems are likely to be caught early on when they’re cheaper to fix, and your car will have a better resale value and longer life.
A well-maintained car is also more efficient, so you’ll save money on fuel as well. If you need to claim on a warranty you’ll normally have to show your car’s got a complete service record. (More)
Maintain the correct tyre pressure
Experts say up to 20% of your car’s energy consumption relates to its tyres, making them pretty much the single biggest simple-fix factor. And the most important thing you can do to minimise that consumption is ensure your tyres are inflated correctly.
You can check your tyre pressure by investing in a tyre-pressure gauge or foot pump (most have gauges built in). Alternatively, visit a petrol station forecourt where you can use their electric air pumps.
Your car will have a tyre-pressure chart displayed somewhere – usually in the door frame, inside the fuel-filler cap or in the handbook. Unscrew the dust cap off your tyre’s air valve, place the air pump nozzle over the valve, ensuring it is seated correctly. Once the tyre is inflated correctly, remove the nozzle and replace the dust cap. (More)
Utilise your local independent garage
With higher overheads and staff commission, dealerships are nearly always a more expensive choice for servicing and repairs than independent garages. The average rate for franchised dealers is £99 per hour, while independent garages typically charge £56 – saving you £43! (Source: GarageWire; May 2017.)
If you want find a reputable, local, independent garage operating to a Chartered Trading Standards Institute (CTSI)-approved Code of Conduct, you can use the Trust My Garage website’s Find a Garage map here.
Our members offer a range of services across the service and repair industry, ensuring you and your vehicle get the best possible service. For more information about Trust My Garage, you can also read our ‘What Trust My Garage code status means to you’ blog post, or visit the Trust My Garage website.
The end of winter is finally in sight! At Trust My Garage, we’re preparing our vehicles for the Spring season with some top maintenance and driving tips designed to see you through to the long days of Summer.
Whether you’re looking for driving, maintenance or plain cleaning tips, we’ve put together some advice to help you make the most of your motor. Take a look at our handy info list below – and be sure to let us know in the comments if you give any of our methods a try!
Give your car some love
With warmer weather on the way, people like to travel to more! It’s important that the inside of your car is a safe and clean environment for you and any passengers you may have.
Next time you get a chance to wash your car, you could also make sure your footwells are clear of any rubbish or obstructions, give your dashboard and centre console a dust and – if you have the opportunity – try to give your car a hoover out to clean out any debris that gathered over the winter months.
Beware of low Sun
Much like Autumn, the sun is still low in the sky during Spring. Having the sun shining at you while driving can not only damage your eyesight, but could lead to an accident due to poor vision. Be sure to drive with your sun visor down and/or wear quality sunglasses to improve your vision of the roads when necessary.
Check your medication
The onset on Spring can also lead to an onset of allergies for some motorists. If you take any medication and drive, please be sure to check with your pharmacist or doctor for any potentially detrimental side effects such as drowsiness. If you feel that any medication will impact your driving negatively, do not drive until you feel comfortable behind the wheel.
Watch out for other road users
Good weather can lead to a plethora of additional road users – so be sure to be a courteous driver! Cyclists, horse and riders and walkers can all become additional road hazards, so be sure to take care when driving, especially if you’re in an unfamiliar area.
Keep an eye on the road conditions
After winter, the UK’s roads can suffer from an influx of additional potholes, created by the wet and cold conditions of the chilly season. Large potholes can do serious damage to a vehicle, so where safe and possible avoid them, or drive cautiously to try and counteract any adverse effects on your motor.
Spring showers are still a definite possibility, so take care on wet roads and leave additional distance and braking time between you and any vehicles ahead. Be careful of any puddles on the road too, as water in your engine makes for neither a happy car or driver!
Get your car ready for the road
If your car is due for an MOT or service, make sure to take it in to a garage to get it ready for the road. If you’re looking for a reputable, local, independent garage you can head to the Trust My Garage website and use our handy ‘Find a Garage’ map to locate your nearest TMG member, operating to a Chartered Trading Standards Institute (CTSI)-approved code of conduct.
If you have any tips of your own for getting ready for Spring, be sure to let us know in the comments below!
In recent years there has been more evidence of consumers bringing parts they’ve purchased themselves to a garage, and asking the garage to fit them. This shake-up of garage traditions may seem like a good idea for motorists, but it really isn’t – check out why below:
What are consumer-bought parts?
A consumer-bought part is any part purchased directly from a supplier by a consumer instead of by a garage. In the case of most repairs, if a replacement part is needed for a vehicle the garage will order and fit it as part of their service. However, it is now much easier for a customer to make a diagnosis of the issue with their vehicle, purchase a part, and then take it to a garage and ask them to fit it for only the cost of labour time.
Do garages mind fitting consumer-bought parts?
It may be that if you take a part to a garage and ask them to fit it, they say no. While this might seem as if they’re turning away business for no reason it can often be down to a variety of issues. If a garage fits a part you’ve purchased at your request, and then the part breaks, where does the blame lie? The legal position is very clear, the garage is responsible for the work they do but any issues with the part will be your problem. However modern cars are complex and disputes regularly arise. Many consumers fault the garage’s fitting, but it could be the case of the part just not being up to the job. Remember, the main priority for a technician is to ensure your vehicle is safe and fit to drive – so if the part seems questionable, it’s acceptable for them to decline to fit the part.
We at Trust My Garage think that while consumer-bought parts may seem like a good idea it’s always best to let a garage do its job and make sure your vehicle is safe and working correctly. After all, would you take a steak into a restaurant and expect them to cook it for you?
Why have consumer-bought parts become popular recently?
Over the past few years the massive rise in online shopping has meant that more and more ‘direct supply’ companies have been set up for vehicle parts. These kinds of companies mean that a consumer can buy a part directly for their vehicle, instead of going through a garage and potentially paying a small charge for acquiring the part. This method essentially ‘cuts out the middle man’.
Is it a good idea?
Buying parts yourself might seem like a good idea on paper. However, if there is an issue with the part in the future what consumer rights do you have? Unlike parts bought and fitted directly by a garage, there may be warranty issues about the part installation, leaving you with a once again broken vehicle and no way to claim your money back. It also could be the case that the part is of inferior quality if not purchased from a proper supplier, which could in turn do even more damage to your car. In the worst cases, it may even be a counterfeit part. Garages will use suppliers they trust to provide them with quality parts in order to ensure the best possible work for their customers – that is, after all, how they get business!
If you need to get your car repaired, MOT’ed, serviced or even just checked over, you can you use our handy Find a Garage map to locate a reputable, Chartered Trading Standards (CTSI) approved independent garage near you – and remember, happy motoring!