Category Archives: Car tips

What to do when… you’re driving in wet weather conditions

The British Summer can be a challenging time for motorists, with changeable weather meaning drivers must be adaptable to a variety of driving conditions. While we all hold out for sunshine, rain is far more likely – but the Trust My Garage blog can help you make sure you drive safely in wet weather!

Why can rain be dangerous for motorists?

Rain is not only an inconvenience for motorists; it can also be a dangerous problem. The Highway Code states that in wet weather vehicle stopping distances are double those required for dry conditions, as tyres have less grip on the road.

Drivers should always take additional precautions when on the road in wet conditions, such as:

  • Maintaining a safe distance from the vehicle ahead of you
  • Ensuring your vehicle’s steering is responsive – if it becomes unresponsive you should ease off the accelerator and gradually slow down
  • Keeping lights on where appropriate to be visible, as the rain and spray from vehicles may make it difficult to see and be seen
  • Being aware of the dangers of spilt diesel that will make the surface very slippery
  • Taking extra care around pedestrians, cyclists, motorcyclists and horse riders

A major issue on very wet roads is aquaplaning – an issue caused when a layer of water is allowed to build up between a vehicle’s tyres and the surface of the road beneath. At this point, the tyres cannot grip on the road and this causes a lack of traction which means the driver loses control and is unable to steer, brake or accelerate.

To avoid aquaplaning it’s important to check your tyres (read on for more tyre tips!), not drive too quickly and don’t make sudden manoeuvres that enable water to build up between your vehicle’s tyres and the road. If you’re following a vehicle you can also follow their “tracks” from a safe distance to remain on the part of the road where water has already been displaced, providing more grip.

How can I prepare myself?

Before setting off on any trip be sure to plan the route you’re going to take, and an alternative if you think there could be issues due to poor weather. Using a sat-nav with traffic updates can also help you adjust your route if there are long delays or hazards ahead, but it’s worth keeping traffic alerts on your vehicle’s radio system too, in case there are any sudden changes to the road conditions.

If a problem occurs once your trip is underway you can also find a safe place to pull over – such as a roadside refuge area or lay-by – park up and turn off the engine completely, remove your keys from the vehicle ignition and use your mobile phone to calculate an alternative route.

If you have concerns about your driving ability in poor conditions, it’s always better to wait until you feel safe on the roads. Although it may seem inconvenient your safety and the safety of any passengers you may also have is of utmost importance – as well as that of other road users.

How can I prepare my vehicle?

Prior to setting off it’s important to check your vehicle is in a safe and roadworthy condition. One of the most crucial things to check is tyres, so this is what you need to know:

  • Make sure your tyre pressures are correct. It’s easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.
  • If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure.
  • Tyres should meet the legal minimum requirement of 1.6mm across the central three-quarters of the tyre and in a continuous band around the whole of the tyre,  or risk a £2,500 fine and three penalty points per tyre – or worse!
  • For optimum safety it is recommended tyres have a minimum of 3mm depth of tread across the central three-quarters of the tyre and in a continuous band around the whole of the tyre.
  • There should be no cuts or bulges in the side wall of the tyre, as these can increase the chances of blowouts while on the road – if any bulges, bubbles, cuts and tears are visible you should speak to a professional to arrange a replacement
  • You should also check for punctures prior to setting off – they can either be repaired or the tyre can be replaced, but it’s important to identify any issues and have a professional assess the best course of action.

Wipers play a huge role in ensuring good visibility in inclement weather, so checking their function is a must before driving in wet weather. While they should ideally be replaced six-monthly to yearly, if you notice a decline in visibility you should change them sooner. Factors such as streaking, smearing, skipping and squeaking indicate that your blades should be changed to retain good vision of the road – and don’t forget to check your rear wiper too!

Another area that should always be thoroughly checked is your vehicle’s lights. A sudden heavy downpour can cause quickly darkening road conditions, so functioning lights play an important role in keeping your visibility levels up and keeping you easily identifiable to other motorists.

Before setting off on a journey, turn on your vehicle’s lights and either walk around the vehicle to conduct a check or ask a passenger to check all your lights are working correctly – be sure to press the brake too and check that all three lights are working. If any lights are dim or aren’t working, including fog lights and number plate lights, you should get them replaced as soon as possible.

If you are stopped by police for having faulty brake lights, you could receive:

  • A verbal warning
  • A Roadside Prohibition Notice – which gives you 10 days to get it fixed
  • A £60 fine and 3 points on your licence
  • Worst case scenario – they could tow your car away!

It’s also a good idea to familiarise yourself with your car’s ventilation system. Wet conditions can cause a car to steam up, making visibility difficult and driving hazardous. Many people think air conditioning is only for hot days, but this is not the case! Using your car’s air conditioning in conjunction with the heater may seem an odd thing to do, but it can actually remove moisture from the air, helping to demist your vehicle quicker than using the heater alone.

Most importantly during extreme weather conditions it’s important to stay warm and dry, so it’s a good idea to ensure your car is kitted out with emergency supplies such as blankets, first-aid kits and extra food and drink if you’re undertaking longer trips.

In need of a professional?

If your car is due its MOT or a service, make sure to take it in to a garage to get it ready for the road. If you’re looking for a reputable, local, independent garage you can head to the Trust My Garage website and use our handy ‘Find a Garage’ map to locate your nearest TMG member, operating to a Chartered Trading Standards Institute (CTSI)-approved code of conduct. You can also check out our latest TV advert below:

Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.

What to do when… your car needs parts for repairs

We’ve all been there – you’re out on the road and you hear a suspicious noise, or you’ve tried to start your car in the morning and it just won’t start. It’s one of the unpredictable parts of motoring, but what should you do when your vehicle needs parts for a repair? Trust My Garage has the answers!

Have a professional diagnose the problem

First things first, it’s important to know exactly what the problem is. The average UK motorist usually does not have an in-depth knowledge of exactly how their vehicle functions, but sometimes providing the smallest piece of information can help your local Trust My Garage Member find the cause of your problem.

Modern vehicles are complex machines and accurate diagnosis by an experienced professional can save you time and money. Research has shown that, on average, motorists spend over £170 having their own attempts at vehicle repair fixed by a professional. If you need to find a local, reputable garage you can rely on Trust My Garage’s “Find a Garage map” to see which businesses in your area subscribe to our CTSI-approved code of Conduct. Try it out below:

See what parts are needed

Should your vehicle need parts to complete the repair, these will be quoted for, along with the labour cost to fit them. If you’re looking to compare more than one garage’s prices you can ask for this information upfront before going ahead with any work to be completed.

All Trust My Garage members operate under a “Customer Charter”, where they promise to treat the customer and their vehicle with respect. As part of this Charter, you can ask for a fixed quote or estimate, inclusive of parts, labour and VAT prior to approving any work on your vehicle.

Utilise garage for professional repair and warranty

If your vehicle does need new parts to get it back into a safe and roadworthy condition, it could be tempting to cut costs by purchasing your own parts from a supplier and asking a garage to fit them – but this is where some serious issues could develop.

As a customer, it may be possible to purchase parts that appear cheaper than the initial quote provided by a garage and then ask them for a cost to fit those parts – however, doing so could cost you much more, further down the line. If the parts are not correct for any reason, or are counterfeit, it could cause serious damage to your vehicle or even cause an accident, putting you, your family and other road users at risk. You may even have to pay a for the job to be done again with the correct parts!

Many garages now refuse to fit parts supplied by a customer as they cannot guarantee the integrity of the part itself, and therefore the repair – and you can read more about why here.

Essentially, if the garage has sourced the part, it is responsible for the job from start to finish, and will deal with any warranty issues in line with parts manufacturers terms and conditions should there be an issue. If a consumer supplies a part that is incorrect or malfunctions down the line, it can be difficult to establish whether the problem was caused by the garage’s fitting of the part, or part itself.

Although there is some room for interpretation under the law, it is a garage’s obligation as the expert, to not proceed with the fitment if they believe the parts supplied to be unfit for purpose or of unknown quality. Even if a customer signed a declaration relinquishing any warranty claims between themselves and the garage.

Protect yourself and your vehicle

Although wanting to save money is understandable, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of vehicles that drive on to their premises.

As well as this, using the wrong part could damage your vehicle, so you could be out of pocket and still be left with a problem that needs solving. It’s much safer and better value in the long run to use the skills of a trained technician, such as one of our TMG members.

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who agree to comply with a strict code of practice, so every customer using Trust My Garage members can rely on a nationally recognised brand to help you and your vehicle get the best value for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

What is ADAS and how does it affect motorists?

Advanced Driver-Assistance Systems (ADAS) have been the talk of the motor industry of late – but what does ADAS actually do and how does it affect motorists? Trust My Garage has the answers!

What is ADAS?

Advanced driver-assistance systems (ADAS), are electronic systems that aid a vehicle driver while driving – so they’re designed to help minimize human error, often the cause of road accidents, and therefore increase safety on the roads.

They’re one of the fastest-growing areas in automotive electronics – and future iterations are likely to include wireless vehicle-to-vehicle connectivity to help further increase safety measures. However, at the moment this is still far off in the future.

What does it do?

ADAS safety features are designed to mitigate the likelihood of a collision and reduce the effects in the event of an unavoidable collision by offering technologies that alert drivers to potential problems, or to avoid collisions by implementing safety measures and taking over control of the vehicle.

Features of ADAS vary from vehicle to vehicle, but can include:

  • Automated lighting & wipers
  • Adaptive cruise control and collision avoidance
  • Pedestrian Crash Avoidance Mitigation (PCAM)
  • Incorporated sat nav/traffic warnings
  • Alerting of a driver to other cars or dangers
  • Lane departure warning system
  • Automatic lane centring
  • Blind spot display
  • Smartphone connection for navigation
  • Road sign recognition
  • Stability control systems
  • Park distance control
  • High beam assist

Why do motorists want ADAS?

In short, ADAS is beneficial because it helps improve road safety. As previously mentioned, they’re designed to aid drivers and implement safeguarding procedures as errors happen – helping to keep road users safe.

The evidence of ADAS’s effectiveness is clear enough that many functions have become mandatory on new cars sold in various regions around the world. Currently, the EU has announced 19 vehicle safety measures that it would like to see on all new cars.

Euro NCAP (The European New Car Assessment Programme) is the UK and Europe’s car safety assessment program – establishing a 5-star rating system occupant safety in the case of a vehicle collision. Euro NCAP has embraced ADAS, and it continues to adapt its assessment procedures to address the growing number of systems and technologies.

This support of road user protection over the past few years has led to widespread consumer awareness of the benefits of safer cars. It’s also expected that Euro NCAP and its testing and rating system will play a similar role in encouraging ADAS to be adopted across the motor industry.

How could ADAS affect day-to-day driving?

ADAS technology has already begun to enhance driving for many motorists as manufacturers have begun to create and adapt their own systems. There are a number of ways in which it could affect motorists day-today, such as:

  • Reduced the amount of damage to vehicles due to anti-collision features
  • Lower repair costs due to less damage
  • Less severe accidents, reducing the amount of time a vehicle spends off the road
  • Improved road safety
  • Potential insurance discounts for vehicles fitted with ADAS
  • Fewer claims, helping to improve insurance premiums

Do motorists need to take additional care of ADAS-equipped vehicles?

In the future, ADAS checks may be incorporated into a ‘Periodical Technical Inspection’, proposed in the EU as a replacement for the MOT – however, this would still be far in the future, or possibly not happen at all.

The current iteration of ADAS can be maintained with calibration; a service that ensures the sensors and other equipment on a vehicle are working correctly individually and in co-ordination with one another. A typical ADAS calibration processes and thus the time required to undertake will vary from vehicle to vehicle. Calibration is required when the following occurs:

  • Front windscreen is replaced
  • A bumper is repaired or replaced
  • A front-end collision occurs
  • Steering geometry is adjusted
  • Suspension components replaced

A calibration is preformed to correct misalignment, so that your vehicle’s ADAS system is working as intended. If a calibration is missed, an ADAS component may not function as it should and could cause a potential risk to you and others on the road.

How can I see if a garage provides ADAS services?

Garages across the UK now offer ADAS calibration services as part of their menu – but if you’re looking for a garage that goes the extra mile, you can use Trust My Garage’s “Find a Garage” map to locate you’re nearest Trust My Garage-approved member, so why not try it out below?

If you’re unsure whether a garage offers ADAS calibration, each TMG member has their own profile page where you can read about their services on offer – and easily find contact information if you’d rather call or visit the garage yourself! You can even request a price estimate if you know what work you need.

As well as being part of the IGA, the largest and most prominent representative body in the Independent garage sector, every Trust My Garage member operates to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct – meaning you and your motor get the quality service you deserve every time you visit a TMG-approved garage.

For more information about how TMG can help you – no matter what services you need – you can visit TrustMyGarage.co.uk, or check out our Facebook and Twitter pages here!

Car Repair DIY – Why you should Trust My Garage when it comes to fixing your vehicle

A new study has found 57% of UK drivers now attempt some repairs and maintenance on their cars in a bid to save money and time – but when it comes to service and repair, it’s best to let a skilled professional help you get the most out of your vehicle.

Although motor maintenance used to be a Sunday morning pastime, developments in vehicle technology over the last few years means that cars have become increasingly complex and this kind of home maintenance is no longer practical, safe or even cost-effective. By using a trained vehicle technician you’re ensuring quality and safety, so check out why it’s best to Trust My Garage below!

Why do motorists want to DIY their vehicle repairs?

Of the 2,308 UK motorists surveyed, one in five (21%) admitted to trying to make larger repairs to their vehicles, such as replacing parts – but why? The top reasons that caused motorists to get hands on were found to be:

  1. To avoid excessive garage fees – 39%
  2. I at least wanted to try and save myself some money – 24%
  3. The repairs seemed simple to make / there are tutorials online for everything – 21%
  4. I worry mechanics will rip me off – 10%
  5. I don’t have the time to be booking into a garage – 6%

Most of the reasons provided reflect a lack of trust in garages as motorists face a bewildering variety of choices in garage services and it can be hard to determine how to ensure quality of service at the right price.

With Trust My Garage the answer is in front of you! We want to ensure that any motorist can find a trusted local garage for all repairs – whether simple or complex – in the certain knowledge that the price will be right for the work involved.

You can easily locate your nearest member using our “Find a Garage” map – and even read honest reviews from other motorists about the quality and service provided to you and your vehicle. There are even photos of our member’s garages, so you can see exactly where you could take your motor! Want to find out more for yourself? Give it a try here:

But will DIY-ing it save you money?

When asked if their DIY repairs fixed the problems they’ve encountered, 62% said it had. However, of the remaining 38%, two-thirds of respondents admitted they often pay more between £80 and £170 to rectify the work they have attempted themselves.

The top repairs attempted before being taken into a garage to be sorted were ‘knocking out a dent’ (17%), painting an area of the car’ (15%) and ‘fixing a head gasket’ (12%).

Of course, if a motorist feels comfortable with repairing minor issues such as changing a headlamp bulb or windscreen wiper then it could save them money – but with larger repairs and replacements, it’s vital to let a trained technician work on a vehicle to ensure any work is conducted safely, thoroughly and to a high standard of workmanship.

How does Trust My Garage benefit drivers?

By visiting a Trust My Garage member, you can get a fixed quote or estimate, both of which are inclusive of parts, labour and VAT – so you know how much your repair will cost before any work is completed. On top of that, our members promise to only charge for any work completed, and any parts that are supplied and fitted to the vehicle. If you want to read more information, you can check out our Code of Practice here.

By using a TMG-approved member, you’re visiting a garage that adheres to a CTSI (Chartered Trading Standards Institute)-approved Code of Conduct. Our code means that you and your vehicle get the best service possible, no matter which TMG member you visit – so there’s no need to worry about doing it yourself when excellent service is on your doorstep!

Why should you leave it to the professionals?

Although wanting to save money is an understandable premise, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of the vehicles that drive on to their premises.

As well as this, the study shows that it’s a strong possibility you could end up paying even more to rectify a DIY error, so you could be out of pocket and still be left with a problem on your vehicle. If you’re attempting a larger repair, it could even leave your motor in an unsafe state.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice, so every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

Trust My Garage – the network of quality independent garages you can trust

What is Trust My Garage?

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations.

If you take your vehicle for an MOT, service or repair at your local garage, how can you be sure of the quality of its work? At Trust My Garage, we truly believe that our members are the best independent garages in the UK, each one unique but all skilled professionals who are dedicated to providing top quality work.

 

Why should I choose a Trust My Garage member?

Since 2016 Trust My Garage members have all operated to a strict Code of Conduct, which has been approved by the Chartered Trading Standards Institute (CTSI) – the national body for trading standards professionals. Trust My Garage is currently the only CTSI backed code exclusively for independent garages, so you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.

 

Why can I Trust My Garage?

All Trust My Garage members operate to the TMG ‘Code of Practice for Service and Repair’, as well as utilising our Customer Charter:

As every TMG member adheres to our strict criteria, you can rest assured that you can Trust My Garage for great service, every time.

 

Where can I find my nearest Trust My Garage member?

With over 2,900 members across the UK, you’re never far away from a TMG member. We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease!

Simply pop in your postcode and our ‘Find a Garage’ map will show you all the TMG members in your area – and you can even read reviews from other customers if you’re unsure which garage is right for your needs.

Try it out here:

 

What happens if there is an issue with a garage?

If a customer does enter a dispute with a Trust My Garage member, our CTSI Code of Conduct offers a robust complaints procedure. We use an impartial Alternate Dispute Resolution (ADR) provider to ensure a fair outcome in every case.

How can I find out more about Trust My Garage?

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so you can get the latest motoring news and updates straight into your social feeds! Check out our profiles:

Trust My Garage Facebook Trust My Garage Twitter

As of this week, you’ll also be seeing more of Trust My Garage with the launch of our debut TV advert! We want motorists in the UK to Trust My Garage – so be sure to keep an eye out for the Trust My Garage shield on your screens. You can also view our advert right here, so watch the video below and see why you can Trust My Garage:

If you’re looking for more information or would like to contact Trust My Garage, please visit TrustMyGarage.co.uk or Contact Us here.

Like our new advert? Make sure to leave us a comment in the section below!

Vehicle safety recalls – what are they and how can they affect motorists?

Motoring in the UK requires drivers to meet a variety of rules and regulations – but what happens when a manufacturer discovers an issue with your vehicle? Trust My Garage has all the information you need when it comes to ensuring your vehicle is safe; check it out below!

 

What is a vehicle safety recall?

A vehicle recall happens when a manufacturer identifies an issue with a particular make or model of vehicle – sometimes they affect a small number of vehicles, and sometimes it’s a much wider range depending on the issue.

In the UK alone, it’s not unusual for a single recall to apply to 100,000 cars or more, sometimes from more than one manufacturer. Worldwide, the biggest ever recall was for 14 million vehicles (carried out by Ford in 2009).

The DVSA estimates around 2.39 million UK cars – around one in 13 – currently in use have unresolved safety recalls that have been issued jointly by the government department and manufacturers.

While there are some instances that will cause owners concern – such as the Vauxhall Zafira fires or Toyota and Lexus airbags, for the most part recalls are for smaller fixes to ensure reliability or, in the case of the VW emissions scandal, create compliance with emissions regulations.

 

How can I be made aware of a recall?

After determining what needs recalling, the manufacturer registers the issue with the DVSA, who then authorise the DVLA to provide contact details of all current owners.

From these, manufacturers can then write, email or call vehicle owners to make them aware of an outstanding recall on their vehicle and advise them on how to proceed.

 

What if I want to check for a recall myself?

The DVSA website has a function where motorists can check their car’s MOT history, and they have now added a “Recall Checker” function to their service. All you need is the vehicle registration – test it out at https://www.check-mot.service.gov.uk/.

If there is an outstanding recall on the vehicle you are searching for the information below will be provided and you will be advised to contact your nearest dealership to conduct an assessment:

If there is no recall on your vehicle, the checker will display the below message:

If there isn’t a recall for your vehicle, you don’t have to do anything!

 

If there’s a recall for my vehicle what do I do?

You can book in an appointment with the manufacturer franchised dealer of your choice – just tell them you need an appointment for a recall and provide them with your vehicle’s details at a time convenient for you.

Depending on the severity of the recall, your car could be back to you within five minutes or across the span of several hours, but your chosen garage should be able to advise you on an approximate timescale so you can plan accordingly.

At the most extreme end of the scale, the manufacturer might instruct you not to drive your car until the work has been completed, but this is rare. Porsche took this decision when two of its £100,000 911 GT3 models caught fire. After telling owners not to use their cars, it traced the problem and set about fitting every car it sold with a new engine. This is, however, a highly unlikely possibility for most motorists.

 

How much could a recall cost me?

As recalls are issues identified by a manufacturer any work should be carried out free of charge, no matter how much time has passed since the recall was initially issued.

 

What happens if I don’t fix the issue?

There is currently no legal mandate for owners to have recalls resolved, but the DVSA has been discussing the option of including vehicle recall checks as part of the mandatory annual MOT, with failures for vehicles that are subject to outstanding recalls that haven’t been addressed.

Owners are also responsible for the condition of their vehicle and can be subject to fines and the invalidation of their insurance if found to be driving a vehicle in a dangerous condition.

 

What can I do about general maintenance for my car?

If you want find a reputable, local, independent garage operating to a Chartered Trading Standards Institute (CTSI)-approved Code of Conduct, you can use the Trust My Garage website’s Find a Garage map here.

Our members offer a range of services across the service and repair industry, ensuring you and your vehicle get the best possible service. For more information about Trust My Garage visit the Trust My Garage website – and  be sure to check out the Trust My Garage Facebook and Twitter pages too!

What to do when… a pothole damages your vehicle

Potholes are no joke when it comes to motoring in the UK, but if your vehicle is damaged due to an issue with the road surface what can you do? Trust My Garage has some handy tips for dealing with the ruin of the roads – check them out here!

If in doubt, get out

If you believe your vehicle has been damaged in any way, find a safe place to pull over and inspect the vehicle. You may want to take photos if there are any obvious areas of damage on the vehicle – and only if it is completely safe, take a photo of the pothole in question.

Vehicle problem? Solved!

If you feel there is a problem with your vehicle as a result of a pothole you can take it to your local Trust My Garage member for diagnosis, and if necessary, repair. To find your nearest member you can use our Find a Garage map, which lets you see every TMG-approved member in your area.

All Trust My Garage members operate to a Chartered Trading Standards Institute (CTSI) Code of Conduct, meaning you and your vehicle will get the best possible service from a business dedicated to the highest standards of skill and personal service. If you want to claim against any costs incurred, make sure to keep all invoices and receipts to send off copies when requested.

See it, say it

If there’s a pothole problem you’re concerned about, report it to the relevant authorities. Depending on where the road is changes which organisation you need to inform – here’s what you need to know:

Motorways or major A-roads

  • England: Highways England – although if you hit a pothole in London, inform Transport For London (TFL)
  • Wales: Trunk Road Agents
  • Scotland: Transport Scotland

If the pothole is on a smaller road, it is the responsibility of the local council, so report it to them.

The .Gov website provides information on which organisation to use based on the location of the pothole in England, and you can contact your local council via their website or telephone number to report an issue.

Making a claim

If a pothole has damaged your vehicle you can make a claim to attempt to recoup the costs of any damage incurred. Most councils and highway agencies will send you a form when you report the pothole, so fill in as much detail as possible and return this along with copies of any receipts, invoices and photographs taken.

Some authorities may also ask for a copy of a valid MOT certificate for the vehicle, so be sure to have a copy of this included with your paperwork.

However: making a claim isn’t a guarantee of reimbursement. The Highways Act 1980 allows road authorities to decline claims provided they took reasonable steps to make sure the road is maintained, and potholes dealt with quickly. If your claim is thrown out you may have to utilise your insurance policy, but this could affect your no-claims bonus.

Another option is to try to prove that the body responsible for the road did not do a good enough job of road repairs. One way of doing this is to ask the road authority for details of repairs to the road that damaged your car, or do so through the Freedom of Information Act.

The latter can take 20 working days, but if you can prove that the road has been neglected it is hard for your claim to be turned down.

Keeping up with your maintenance

Whether you’ve suffered pothole damage or not it’s important to keep your vehicle in in tip-top shape. Whether you need a check-up, service, MOT or repair, you can visit your nearest Trust My Garage member and the CTSI-approved Code of Conduct our members operate to means that you’ll get the best possible service.

For more information you can visit www.TrustMyGarage.co.uk – and be sure to check out the Trust My Garage Facebook and Twitter pages too!

Fuel-efficient driving – How can you make your motor’s MPG go the extra mile?

As of December 2018, BBC News’ Fuel Price Calculator revealed the price of fuel per litre across the UK stood at £1.24 and £1.34 for petrol and diesel vehicles respectively (source). With the cost of filling up the tank on the rise, Trust My Garage has some top tips on how to drive economically and make your MPG go further – check them out below!

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Condense your time on the road

Did you know that when you drive a car that has been parked for a few hours the engine is cold and it uses more fuel to power the engine for the first five miles or so? By combining your errands into one daily trip you can save your pennies and your mileage – meaning your miles will last longer between trips to the pump.

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Stick to the speed limit

This one should be a given for responsible driving, but stick to the speed limits! What Car? research shows that a vehicle going at 80mph uses up to 25% more fuel than one going at 70mph.

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Spend a minute on maintenance

One of the best ways to improve your fuel efficiency is to keep your car well maintained and serviced regularly. By ensuring your car is running optimally you can utilise your fuel and go further for your pounds, even if it’s just pumping up your tyres to the correct pressure! If you’re not sure on how best to go about maintaining your car, check out our latest maintenance blog post: “Winter driving – how to stay safe when the cold hits”.

If you think your car could be in need of a service, you need a helping hand when it comes to good maintenance practice, or you think your motor could be in need of a repair, your local Trust My Garage member can help. Not sure if there’s a member near you? Pop your post code into TMG’s ‘Find a Garage’ map and we can tell you who’s nearby!

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Air-con? Air-gone!

Car heaters don’t, in general, use up much fuel as they recycle the heat from the engine. Air conditioning, however, does. It’s definitely the case if you have an older vehicle but it’s much less noticeable with modern cars. Remember that using your air-con regularly is a good thing, as it keeps the seals in good condition. It also dries the air so that it’s as useful to you in winter as it is in summer for keeping your windscreen de-misted. But what about opening windows instead? When it comes to keeping them down it may affect fuel consumption at more than 40mph, but air conditioning marginally increases fuel use at all speeds.

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Keep F1 on the track

“Slip-streaming” behind other vehicles to help save fuel is a technique Formula 1 drivers adopt, but it is highly dangerous and frowned upon by road safety experts. Similarly, switching off the engine whilst moving and coasting to a stop is also deemed to be extremely reckless – so don’t bring racetrack habits to the road.

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Take a weight off

Just like your body, your car needs more fuel to move around more weight, which means you shouldn’t cart items around in your boot unless you absolutely need to. You can also reduce weight by filling up with less fuel, more often. You’d be surprised how much more a full tank of fuel weighs than half a tank!

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Read the road and use gravity

Use gravity to your advantage and build up momentum by pushing on downhill to power through inclines. This may sound confusing, but a good way to do this is to read the road as if you were on a pushbike and accelerate accordingly. While doing this, be sure to look far ahead while driving and keep moving where possible by anticipating obstacles. Easing off the throttle and keeping momentum is better than speeding up, braking and then starting all over again.

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What is Trust My Garage?

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand. If there’s a problem that can’t be sorted out between you and your garage, the IGA takes over and helps to achieve a happy outcome.

For more information about Trust My Garage or to locate your nearest TMG member visit www.trustmygarage.co.uk.

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Winter driving – how to stay safe when the cold hits

The UK is well into winter, so motorists should be keeping safe on our roads – but new research has shown drivers are unprepared for motoring in the chilly season!

 

Halfords, which commissioned a survey of 2,000 motorists, has found nearly half of all drivers surveyed admitted they have not conducted any maintenance checks on their vehicle – so how can you make sure you’re ready to face the cold? The Trust My Garage blog is here to help! Check out our top tips below.

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Antifreeze – keeping the chill at bay

Antifreeze is clever stuff that stops the water in your engine’s cooling system from freezing! It also does several other important jobs, making it a vital car fluid to keep your engine running smoothly.

 

As well as preventing water from freezing up, antifreeze raises the boiling point of engine coolant to prevent overheating. The stuff also protects your engine from corrosion, aids heat transfer, and prevents scale from building up internally.

 

How do you use it? There’s the concentrated form, or the ready mixed with water kind. The latter version is commonly referred to as engine coolant and can normally be used straightaway for top-ups and replacements. The concentrated form needs to be diluted with water, usually at a level of around 50% antifreeze and 50% water. Always check the pack’s instructions for the right ratio to use.

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Tyres – putting rubber to the roads

Tyre pressure and tread can be crucially important during winter, as poor tyres can cause your vehicle to slip across wet and icy roads.

 

To keep your tyres at optimum performance you’ll need to make sure your tyres are correctly inflated and have adequate tread across the circumference of the tyre – you’ll find the BAR/PSI you need in your vehicle’s Owners Manual or inside front door frame, and it’s recommended to keep your tyres at 3mm or above for optimum grip.

 

If you aren’t sure how to check your tread depth, you can employ ‘the 20p test’, which you can find out more about here. If your tyres fall under the 1.6mm legal limit you could face a fine of up to £2,500 and three penalty points for each illegal tyre!

 

If you’re looking for more information about checking your tyres you call also check out our “What to do when… you need to check your vehicle’s tyres” post for all your tyre-based needs.

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Brakes – stop the ride!

Brakes are an essential part of any car and therefore should be serviced regularly. This is especially important during winter months, but how can you tell your brakes are in tip top condition?

 

It’s a case of making sure you check them regularly, as the winter months can be very wet and sometimes puddles can be difficult to avoid. When driving through a puddle, make sure you test your brakes afterwards by driving at a slow speed and gently applying pressure.

 

Listen out for warning signs, as brakes will let you know when there is a problem – whether this is through grinding or squeaking. Sometimes your car will act like it has a mind of its own and pull you to one side while driving, which could indicate a fault with the braking system. Vibrations and temperamental pedals are also a sign you need to take give your car some attention -so look out for the signs and don’t ignore them.

 

Remember, that you can always take your car to your nearest Trust My Garage member to get the brakes checked – it’s better to be safe than sorry!

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Faults – how can you steer clear?

If you notice a fault with your vehicle, such as a cracked windscreen, dim headlight, or poorly charged battery, it’s important to get it sorted before undertaking any winter driving. If you feel there is a fault but aren’t sure how to proceed, you can always take your vehicle to a local garage to have it looked at by a professional – you can even use the TMG Find a Garage map to locate your nearest Trust My Garage member.

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If you’re looking to hit the road this winter, you can take your vehicle to your local Trust My Garage member. Whether it’s for a check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service – no matter the weather!

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What to do when… you need to check your vehicle’s tyres

With nights drawing in for Winter, drivers can often overlook small but important details on their vehicles – but Trust My Garage is here to help! These top tips can help motorists when it comes to the ever-important tyre maintenance; check them out below.

 

Tyre Pressures

Checking your vehicle’s tyre pressure is easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.

If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure. Often a vehicle’s tyre pressure information is also provided on the interior frame of the front passenger door, so be sure to check there if you need a quick reference point as well.

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The required tyre pressure for your vehicle can also depend on the load weight when travelling, so if your vehicle is needed for some heavy lifting it’s best to check your tyre pressures beforehand – as the incorrect pressure could cause a blowout or additional tyre wear. It’s also best to check your tyres when ‘cold’ – preferably when you haven’t driven at all, or have driven under 2 miles’ distance.

 

Tyre Tread

The tread of a tyre refers to the rubber on its circumference that makes contact with the road or ground. The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre.

Tread depth is important to maintain good grip on wet roads but, as the tread wears down, the tyres will lose the ability to grip well. The ‘20p test’ is a quick way to check the tread depth. Place a 20p coin into the main tread grooves at three points across the tyre and then repeat around its circumference. If the outer band is visible, the tyres may be unsafe or illegal and need to be checked by a professional garage or tyre specialist.

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Tyre damage such as cuts, lumps and bumps are often caused by an impact between the tyre and a kerb, pothole or object in the road. If your tyre has any of these symptoms then you must have the tyre checked as quickly as possible by a tyre specialist, as this sort of damage can result in sudden tyre failure.

 

Why is tyre maintenance so important?

Correct tyre pressure is important in order to stay safe on the road. If tyres are under/over inflated then handling and grip will worsen, potentially causing irregular or unpredictable car behaviour. Tyres that aren’t fully inflated are also more likely to suffer from a sudden rapid deflation and will suffer premature wear on the outside edges of the tyre, meaning the wheel rim and tyre will be more susceptible to impact damage. It can also impact the environment, as your car will create more emissions by working harder against the impact of improperly inflated tyres.

Ensuring your tyres have tread above the legal limit can help you remain safe on the roads by maintaining adequate grip on the surface of the road. This can help you when travelling at speed, or during sharp turns and emergency braking manoeuvres by helping the car keep a level grip across the road surface.

So to benefit from lower fuel bills, longer tyre life, increased safety and reduced CO2 emissions, make sure you check your tyre pressures and tread depth across all wheels at least once a month and before a long journey.

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Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.

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