Blog Archives

What to do when… your car needs parts for repairs

We’ve all been there – you’re out on the road and you hear a suspicious noise, or you’ve tried to start your car in the morning and it just won’t start. It’s one of the unpredictable parts of motoring, but what should you do when your vehicle needs parts for a repair? Trust My Garage has the answers!

Have a professional diagnose the problem

First things first, it’s important to know exactly what the problem is. The average UK motorist usually does not have an in-depth knowledge of exactly how their vehicle functions, but sometimes providing the smallest piece of information can help your local Trust My Garage Member find the cause of your problem.

Modern vehicles are complex machines and accurate diagnosis by an experienced professional can save you time and money. Research has shown that, on average, motorists spend over £170 having their own attempts at vehicle repair fixed by a professional. If you need to find a local, reputable garage you can rely on Trust My Garage’s “Find a Garage map” to see which businesses in your area subscribe to our CTSI-approved code of Conduct. Try it out below:

See what parts are needed

Should your vehicle need parts to complete the repair, these will be quoted for, along with the labour cost to fit them. If you’re looking to compare more than one garage’s prices you can ask for this information upfront before going ahead with any work to be completed.

All Trust My Garage members operate under a “Customer Charter”, where they promise to treat the customer and their vehicle with respect. As part of this Charter, you can ask for a fixed quote or estimate, inclusive of parts, labour and VAT prior to approving any work on your vehicle.

Utilise garage for professional repair and warranty

If your vehicle does need new parts to get it back into a safe and roadworthy condition, it could be tempting to cut costs by purchasing your own parts from a supplier and asking a garage to fit them – but this is where some serious issues could develop.

As a customer, it may be possible to purchase parts that appear cheaper than the initial quote provided by a garage and then ask them for a cost to fit those parts – however, doing so could cost you much more, further down the line. If the parts are not correct for any reason, or are counterfeit, it could cause serious damage to your vehicle or even cause an accident, putting you, your family and other road users at risk. You may even have to pay a for the job to be done again with the correct parts!

Many garages now refuse to fit parts supplied by a customer as they cannot guarantee the integrity of the part itself, and therefore the repair – and you can read more about why here.

Essentially, if the garage has sourced the part, it is responsible for the job from start to finish, and will deal with any warranty issues in line with parts manufacturers terms and conditions should there be an issue. If a consumer supplies a part that is incorrect or malfunctions down the line, it can be difficult to establish whether the problem was caused by the garage’s fitting of the part, or part itself.

Although there is some room for interpretation under the law, it is a garage’s obligation as the expert, to not proceed with the fitment if they believe the parts supplied to be unfit for purpose or of unknown quality. Even if a customer signed a declaration relinquishing any warranty claims between themselves and the garage.

Protect yourself and your vehicle

Although wanting to save money is understandable, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of vehicles that drive on to their premises.

As well as this, using the wrong part could damage your vehicle, so you could be out of pocket and still be left with a problem that needs solving. It’s much safer and better value in the long run to use the skills of a trained technician, such as one of our TMG members.

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who agree to comply with a strict code of practice, so every customer using Trust My Garage members can rely on a nationally recognised brand to help you and your vehicle get the best value for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

What is ADAS and how does it affect motorists?

Advanced Driver-Assistance Systems (ADAS) have been the talk of the motor industry of late – but what does ADAS actually do and how does it affect motorists? Trust My Garage has the answers!

What is ADAS?

Advanced driver-assistance systems (ADAS), are electronic systems that aid a vehicle driver while driving – so they’re designed to help minimize human error, often the cause of road accidents, and therefore increase safety on the roads.

They’re one of the fastest-growing areas in automotive electronics – and future iterations are likely to include wireless vehicle-to-vehicle connectivity to help further increase safety measures. However, at the moment this is still far off in the future.

What does it do?

ADAS safety features are designed to mitigate the likelihood of a collision and reduce the effects in the event of an unavoidable collision by offering technologies that alert drivers to potential problems, or to avoid collisions by implementing safety measures and taking over control of the vehicle.

Features of ADAS vary from vehicle to vehicle, but can include:

  • Automated lighting & wipers
  • Adaptive cruise control and collision avoidance
  • Pedestrian Crash Avoidance Mitigation (PCAM)
  • Incorporated sat nav/traffic warnings
  • Alerting of a driver to other cars or dangers
  • Lane departure warning system
  • Automatic lane centring
  • Blind spot display
  • Smartphone connection for navigation
  • Road sign recognition
  • Stability control systems
  • Park distance control
  • High beam assist

Why do motorists want ADAS?

In short, ADAS is beneficial because it helps improve road safety. As previously mentioned, they’re designed to aid drivers and implement safeguarding procedures as errors happen – helping to keep road users safe.

The evidence of ADAS’s effectiveness is clear enough that many functions have become mandatory on new cars sold in various regions around the world. Currently, the EU has announced 19 vehicle safety measures that it would like to see on all new cars.

Euro NCAP (The European New Car Assessment Programme) is the UK and Europe’s car safety assessment program – establishing a 5-star rating system occupant safety in the case of a vehicle collision. Euro NCAP has embraced ADAS, and it continues to adapt its assessment procedures to address the growing number of systems and technologies.

This support of road user protection over the past few years has led to widespread consumer awareness of the benefits of safer cars. It’s also expected that Euro NCAP and its testing and rating system will play a similar role in encouraging ADAS to be adopted across the motor industry.

How could ADAS affect day-to-day driving?

ADAS technology has already begun to enhance driving for many motorists as manufacturers have begun to create and adapt their own systems. There are a number of ways in which it could affect motorists day-today, such as:

  • Reduced the amount of damage to vehicles due to anti-collision features
  • Lower repair costs due to less damage
  • Less severe accidents, reducing the amount of time a vehicle spends off the road
  • Improved road safety
  • Potential insurance discounts for vehicles fitted with ADAS
  • Fewer claims, helping to improve insurance premiums

Do motorists need to take additional care of ADAS-equipped vehicles?

In the future, ADAS checks may be incorporated into a ‘Periodical Technical Inspection’, proposed in the EU as a replacement for the MOT – however, this would still be far in the future, or possibly not happen at all.

The current iteration of ADAS can be maintained with calibration; a service that ensures the sensors and other equipment on a vehicle are working correctly individually and in co-ordination with one another. A typical ADAS calibration processes and thus the time required to undertake will vary from vehicle to vehicle. Calibration is required when the following occurs:

  • Front windscreen is replaced
  • A bumper is repaired or replaced
  • A front-end collision occurs
  • Steering geometry is adjusted
  • Suspension components replaced

A calibration is preformed to correct misalignment, so that your vehicle’s ADAS system is working as intended. If a calibration is missed, an ADAS component may not function as it should and could cause a potential risk to you and others on the road.

How can I see if a garage provides ADAS services?

Garages across the UK now offer ADAS calibration services as part of their menu – but if you’re looking for a garage that goes the extra mile, you can use Trust My Garage’s “Find a Garage” map to locate you’re nearest Trust My Garage-approved member, so why not try it out below?

If you’re unsure whether a garage offers ADAS calibration, each TMG member has their own profile page where you can read about their services on offer – and easily find contact information if you’d rather call or visit the garage yourself! You can even request a price estimate if you know what work you need.

As well as being part of the IGA, the largest and most prominent representative body in the Independent garage sector, every Trust My Garage member operates to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct – meaning you and your motor get the quality service you deserve every time you visit a TMG-approved garage.

For more information about how TMG can help you – no matter what services you need – you can visit TrustMyGarage.co.uk, or check out our Facebook and Twitter pages here!

Car Repair DIY – Why you should Trust My Garage when it comes to fixing your vehicle

A new study has found 57% of UK drivers now attempt some repairs and maintenance on their cars in a bid to save money and time – but when it comes to service and repair, it’s best to let a skilled professional help you get the most out of your vehicle.

Although motor maintenance used to be a Sunday morning pastime, developments in vehicle technology over the last few years means that cars have become increasingly complex and this kind of home maintenance is no longer practical, safe or even cost-effective. By using a trained vehicle technician you’re ensuring quality and safety, so check out why it’s best to Trust My Garage below!

Why do motorists want to DIY their vehicle repairs?

Of the 2,308 UK motorists surveyed, one in five (21%) admitted to trying to make larger repairs to their vehicles, such as replacing parts – but why? The top reasons that caused motorists to get hands on were found to be:

  1. To avoid excessive garage fees – 39%
  2. I at least wanted to try and save myself some money – 24%
  3. The repairs seemed simple to make / there are tutorials online for everything – 21%
  4. I worry mechanics will rip me off – 10%
  5. I don’t have the time to be booking into a garage – 6%

Most of the reasons provided reflect a lack of trust in garages as motorists face a bewildering variety of choices in garage services and it can be hard to determine how to ensure quality of service at the right price.

With Trust My Garage the answer is in front of you! We want to ensure that any motorist can find a trusted local garage for all repairs – whether simple or complex – in the certain knowledge that the price will be right for the work involved.

You can easily locate your nearest member using our “Find a Garage” map – and even read honest reviews from other motorists about the quality and service provided to you and your vehicle. There are even photos of our member’s garages, so you can see exactly where you could take your motor! Want to find out more for yourself? Give it a try here:

But will DIY-ing it save you money?

When asked if their DIY repairs fixed the problems they’ve encountered, 62% said it had. However, of the remaining 38%, two-thirds of respondents admitted they often pay more between £80 and £170 to rectify the work they have attempted themselves.

The top repairs attempted before being taken into a garage to be sorted were ‘knocking out a dent’ (17%), painting an area of the car’ (15%) and ‘fixing a head gasket’ (12%).

Of course, if a motorist feels comfortable with repairing minor issues such as changing a headlamp bulb or windscreen wiper then it could save them money – but with larger repairs and replacements, it’s vital to let a trained technician work on a vehicle to ensure any work is conducted safely, thoroughly and to a high standard of workmanship.

How does Trust My Garage benefit drivers?

By visiting a Trust My Garage member, you can get a fixed quote or estimate, both of which are inclusive of parts, labour and VAT – so you know how much your repair will cost before any work is completed. On top of that, our members promise to only charge for any work completed, and any parts that are supplied and fitted to the vehicle. If you want to read more information, you can check out our Code of Practice here.

By using a TMG-approved member, you’re visiting a garage that adheres to a CTSI (Chartered Trading Standards Institute)-approved Code of Conduct. Our code means that you and your vehicle get the best service possible, no matter which TMG member you visit – so there’s no need to worry about doing it yourself when excellent service is on your doorstep!

Why should you leave it to the professionals?

Although wanting to save money is an understandable premise, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of the vehicles that drive on to their premises.

As well as this, the study shows that it’s a strong possibility you could end up paying even more to rectify a DIY error, so you could be out of pocket and still be left with a problem on your vehicle. If you’re attempting a larger repair, it could even leave your motor in an unsafe state.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice, so every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

Vehicle safety recalls – what are they and how can they affect motorists?

Motoring in the UK requires drivers to meet a variety of rules and regulations – but what happens when a manufacturer discovers an issue with your vehicle? Trust My Garage has all the information you need when it comes to ensuring your vehicle is safe; check it out below!

 

What is a vehicle safety recall?

A vehicle recall happens when a manufacturer identifies an issue with a particular make or model of vehicle – sometimes they affect a small number of vehicles, and sometimes it’s a much wider range depending on the issue.

In the UK alone, it’s not unusual for a single recall to apply to 100,000 cars or more, sometimes from more than one manufacturer. Worldwide, the biggest ever recall was for 14 million vehicles (carried out by Ford in 2009).

The DVSA estimates around 2.39 million UK cars – around one in 13 – currently in use have unresolved safety recalls that have been issued jointly by the government department and manufacturers.

While there are some instances that will cause owners concern – such as the Vauxhall Zafira fires or Toyota and Lexus airbags, for the most part recalls are for smaller fixes to ensure reliability or, in the case of the VW emissions scandal, create compliance with emissions regulations.

 

How can I be made aware of a recall?

After determining what needs recalling, the manufacturer registers the issue with the DVSA, who then authorise the DVLA to provide contact details of all current owners.

From these, manufacturers can then write, email or call vehicle owners to make them aware of an outstanding recall on their vehicle and advise them on how to proceed.

 

What if I want to check for a recall myself?

The DVSA website has a function where motorists can check their car’s MOT history, and they have now added a “Recall Checker” function to their service. All you need is the vehicle registration – test it out at https://www.check-mot.service.gov.uk/.

If there is an outstanding recall on the vehicle you are searching for the information below will be provided and you will be advised to contact your nearest dealership to conduct an assessment:

If there is no recall on your vehicle, the checker will display the below message:

If there isn’t a recall for your vehicle, you don’t have to do anything!

 

If there’s a recall for my vehicle what do I do?

You can book in an appointment with the manufacturer franchised dealer of your choice – just tell them you need an appointment for a recall and provide them with your vehicle’s details at a time convenient for you.

Depending on the severity of the recall, your car could be back to you within five minutes or across the span of several hours, but your chosen garage should be able to advise you on an approximate timescale so you can plan accordingly.

At the most extreme end of the scale, the manufacturer might instruct you not to drive your car until the work has been completed, but this is rare. Porsche took this decision when two of its £100,000 911 GT3 models caught fire. After telling owners not to use their cars, it traced the problem and set about fitting every car it sold with a new engine. This is, however, a highly unlikely possibility for most motorists.

 

How much could a recall cost me?

As recalls are issues identified by a manufacturer any work should be carried out free of charge, no matter how much time has passed since the recall was initially issued.

 

What happens if I don’t fix the issue?

There is currently no legal mandate for owners to have recalls resolved, but the DVSA has been discussing the option of including vehicle recall checks as part of the mandatory annual MOT, with failures for vehicles that are subject to outstanding recalls that haven’t been addressed.

Owners are also responsible for the condition of their vehicle and can be subject to fines and the invalidation of their insurance if found to be driving a vehicle in a dangerous condition.

 

What can I do about general maintenance for my car?

If you want find a reputable, local, independent garage operating to a Chartered Trading Standards Institute (CTSI)-approved Code of Conduct, you can use the Trust My Garage website’s Find a Garage map here.

Our members offer a range of services across the service and repair industry, ensuring you and your vehicle get the best possible service. For more information about Trust My Garage visit the Trust My Garage website – and  be sure to check out the Trust My Garage Facebook and Twitter pages too!

What to do when… you need to check your vehicle’s tyres

With nights drawing in for Winter, drivers can often overlook small but important details on their vehicles – but Trust My Garage is here to help! These top tips can help motorists when it comes to the ever-important tyre maintenance; check them out below.

 

Tyre Pressures

Checking your vehicle’s tyre pressure is easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.

If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure. Often a vehicle’s tyre pressure information is also provided on the interior frame of the front passenger door, so be sure to check there if you need a quick reference point as well.

14799235964_59debd3f50_b.jpg

The required tyre pressure for your vehicle can also depend on the load weight when travelling, so if your vehicle is needed for some heavy lifting it’s best to check your tyre pressures beforehand – as the incorrect pressure could cause a blowout or additional tyre wear. It’s also best to check your tyres when ‘cold’ – preferably when you haven’t driven at all, or have driven under 2 miles’ distance.

 

Tyre Tread

The tread of a tyre refers to the rubber on its circumference that makes contact with the road or ground. The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre.

Tread depth is important to maintain good grip on wet roads but, as the tread wears down, the tyres will lose the ability to grip well. The ‘20p test’ is a quick way to check the tread depth. Place a 20p coin into the main tread grooves at three points across the tyre and then repeat around its circumference. If the outer band is visible, the tyres may be unsafe or illegal and need to be checked by a professional garage or tyre specialist.

car-3376088_960_720.jpg

Tyre damage such as cuts, lumps and bumps are often caused by an impact between the tyre and a kerb, pothole or object in the road. If your tyre has any of these symptoms then you must have the tyre checked as quickly as possible by a tyre specialist, as this sort of damage can result in sudden tyre failure.

 

Why is tyre maintenance so important?

Correct tyre pressure is important in order to stay safe on the road. If tyres are under/over inflated then handling and grip will worsen, potentially causing irregular or unpredictable car behaviour. Tyres that aren’t fully inflated are also more likely to suffer from a sudden rapid deflation and will suffer premature wear on the outside edges of the tyre, meaning the wheel rim and tyre will be more susceptible to impact damage. It can also impact the environment, as your car will create more emissions by working harder against the impact of improperly inflated tyres.

Ensuring your tyres have tread above the legal limit can help you remain safe on the roads by maintaining adequate grip on the surface of the road. This can help you when travelling at speed, or during sharp turns and emergency braking manoeuvres by helping the car keep a level grip across the road surface.

So to benefit from lower fuel bills, longer tyre life, increased safety and reduced CO2 emissions, make sure you check your tyre pressures and tread depth across all wheels at least once a month and before a long journey.

automobile-automotive-car-244553.jpg

Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.

tmg_ctsi_long

Want your motor to have no tricks, just treats this Hallowe’en? This is how you can – with Trust My Garage!

Something dark is just around the corner – it’s Hallowe’en across the world! For drivers in the UK this Samhain, it’s best to make sure your vehicle is running smoothly before the dark nights and cold mornings creep into view. With these handy ‘tricks’ from Trust My Garage your motor should be running like a ‘treat’ all through the Winter!

 

Prepare for driving at night

While we know how nice it is to drive in the light summer evenings, it isn’t that way all year round! It’s important for drivers to take it steady when driving in the dark – especially if you’re driving in an unfamiliar area.

 

Be sure to take the time to check all the lights on your vehicle before setting off on a trip, as nobody wants to be caught out in the dark. If you need help with checking a light you can’t see, you can ask a friend or family member to help. Broken lights can result in a £50 fine, three penalty points and even a Roadside Prohibition Notice – which means you must fix the fault before a re-inspection.

jam-1776490_960_720.jpg

 

If you’re new to driving it may be worth practicing your evening driving in a familiar area before heading off on a trip – getting hours of practice under your belt may help with your confidence and help you get used to driving in poor lighting!

 

Check your tyres

With poorer conditions on their way it’s important to ensure your tyres are up to the challenge – so be sure check your tyre pressures and tread depth regularly. The legal minimum for tread depth is 1.6mm, but tyre grip can deteriorate rapidly if the depth is under 3mm. You can use the edge of a 20p piece to check how deep your tread is – if the outer band of the coin is visible, then your tyres may be illegal and unsafe and should be checked immediately by a qualified tyre professional. Illegal tyres can earn you three penalty points and a fine of up to £2,500 per tyre!

20p_check_comparison_opt

 

For checking your tyre pressures, your vehicle’s Owner’s Manual should contain the information you need for your tyre to be inflated to the correct PSI/BAR. Air and water machines are commonplace at petrol stations across the UK – or you can ask your local garage to check your pressure is correct if you’re unsure how to do it yourself.

 

Under-inflated tyres affect handling and grip, potentially causing irregular or unpredictable vehicle behaviour. They are also much more likely to suffer from a dangerous sudden rapid deflation, especially on high-speed motorway journeys.

 

Beware of the weather

The turn of the seasons brings a scary array of weather conditions, all of which can affect how you drive. Low Winter sun can dazzle unprepared drivers, and heavy rain and fog can create slippery roads that affect how you handle your vehicle.

rain-77339_960_720.jpg

 

To combat the sun, keep a spare pair of sunglasses in your vehicle, and if it has a sun visor ensure it blocks the sun from your view while in your driving position.

morning-2254975_960_720.jpg

 

In wet conditions allow additional travel time and keep speeds steady – with plenty of time for slow braking as braking distances double when wet and increase ten times on ice!

 

How Trust My Garage can help you

Remember, if you want to take your car for a check-up to get ready for autumn and winter driving, you can use Trust My Garage’s handy Find a Garage map to locate a reputable independent garage that follows the Chartered Trading Standards Institute (CTSI) approved Trust My Garage Code of Practice to get the best possible service for both you and your vehicle.

 

Trust My Garage truly is the independent scheme for independent garages in the UK. They have no hidden agenda or commercial influences, which means they really do exist to ensure that independent garage standards are continuing to improve.

tmg_ctsi_long

It’s time to go back to school – and back to basics with driver safety!

Across the UK this week, thousands of children are heading back to school – but when it comes to the school run, how can you ensure you’re being a safe motorist? Trust My Garage has put together some top tips for keeping yourself and others secure in the car and around other road users! Read on for more.

 

  1. Be extra observant

As a driver, if you’re near a school you’ll need to keep a watchful eye for children walking and cycling, as they might be distracted and excited.

car-commuter-driver-7433.jpg

 

  1. Choose a safe place to drop your child off

It can be tough to park near to the school, but you can aim for somewhere you won’t cause congestion and danger to those walking or cycling to school. If there are zig-zag markings on the ground outside the school, motorists are banned from parking, waiting or stopping there during school hours.

1276954_e66a7327.jpg

 

  1. Reduce your speed

This can be a hugely important to safety where you see lots of children – especially near to schools. If you are driving at 30mph and a child runs out your stopping distance will be at least 23 metres, so keep your speeds low and your eyes peeled for hazards! Some school areas also operate a variable 20mph limit during drop-off and collection times, which is highlighted with a flashing amber light and sign indicating the lower speed limit is being enforced.

drive-1781_960_720.jpg

 

  1. Plan for additional traffic on the roads

The school year comes with a substantial increase in morning and evening traffic, so drivers should allow an extra 10 or 15 minutes for their morning commute – it’s better to be early than to rush and speed when travelling to and from work.

architecture-875338_960_720.jpg

 

  1. Look out for the lollipop!

When you see a Lollipop helper start to cross the road (usually with a brightly coloured vest and sign) come to a complete stop to allow children to cross safely. Proceed with caution once the helper has returned to the path and has lowered their sign.

4036588_29faa36c.jpg

 

  1. Dont use your mobile phone whilst driving

Making or receiving a call, even using a ‘hands free’ phone, can distract your attention from driving and could lead to an accident – and using a device while driving is illegal and will result in a 6-point penalty and £200 fine. If you need to make a call, pull over in a safe space, turn off your engine and remove the key from the ignition. In 2017, 14% of drivers still said it was acceptable to take a call while driving (source) but it can lead to serious injury to drivers and pedestrians.

people-2599458_960_720.jpg

 

  1. Be aware of buses

Buses near schools are frequent and often filled with children of all ages going to and from school. If you’re driving anywhere near a bus be on the lookout for children stepping out unexpectedly, as well as the vehicle itself moving into and out of the road at bus stops.

First_Student_UK_schoolbus.jpg

 

If you’re looking to get your vehicle checked out ready for your school run and commute you can visit your nearest Trust My Garage member! All TMG garages operate to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you and your motor are set to get the best possible service.

 

For more information and to find your nearest garage, visit www.TrustMyGarage.co.uk or check out the TMG Facebook and Twitter pages.

 

Got any other ideas on staying safe in the car? Be sure to leave your suggestions in the comments!

tmg_ctsi_long

What to do when… Your motor needs an MOT

The MOT is a mandatory annual requirement for vehicles in the UK – but how do you go about organising yours, and how does it benefit your vehicle?

 

If you’re feeling a little bit lost when it comes to the process, Trust My Garage has put together some top tips and advice on how to ensure you’re meeting the legal requirements and giving your motor some TLC at the same time.

 

While this information is currently up to date, the MOT test will change on 20th May 2018. Some new things will be included, defects will be categorised differently, there will be stricter rules for car emissions and diesel vehicles, and some vehicles over 40 years old won’t need an MOT. Look out for our blog post detailing the changes coming soon.

 

How do I know when my MOT is due?

Your car must undertake its first MOT three years after its first registration, and then every year after that. If you need to know when your MOT is due, you can sign up to the new .GOV MOT reminder service. This will provide you with a reminder one month before your MOT is due. You’ll get another reminder if you still haven’t had your vehicle tested 2 weeks before your MOT is due.

 

Ok, I know when my MOT needs to be completed – now what?

You can take your vehicle to any registered MOT testing station that provides tests on your class of vehicle. If you have a car, this will be Classes 4 & 7 and for motorcycles it’s Classes 1 & 2. MOT stations should have a sign outside that looks like this:

250px-MOT_Approved_Test_station_symbol

This sign shows that the station has been approved by the DVSA as fit to carry out MOT tests, and you will be able to take your vehicle there to have the test completed.

 

How do I find an MOT Testing Station near me?

With over 22,000 MOT Stations operating in Great Britain, there’s plenty of choice to be had! If you’re looking for a trusted independent garage near to you, most Trust My Garage members are approved MOT stations. You can use TMG’s handy Find a Garage map to locate a garage that adheres to a Chartered Trading Standards (CTSI)-approved code of conduct. The Trust My Garage shield acts as a badge of quality for the independent garage sector, and demonstrates the commitment our garages follow to provide the highest levels of workmanship and customer service.

 

So, I’ve had my vehicle MOT’ed, but how does it help?

The MOT covers many aspects of vehicle safety and roadworthiness, as well as conducting compulsory exhaust emissions tests. At the end of the test, you will receive a certificate proving your vehicle has passed or details on why your vehicle has failed, as well as an advisory information provided by the qualified MOT Tester. Have a look at the photo below to see the areas covered in the test for cars:

car-mot-whats-included

For a more in-depth breakdown of all the parts of your car looked at during the MOT, you can have a look at the full government list here.

 

Right. I’ve had a service though, is that the same thing?

Simply put, no. The MOT does not cover the condition of the engine, clutch or gearbox, which are the parts of your car that will be looked at during a service. A yearly service is also NOT mandatory, but is strongly recommended to help keep your vehicle in roadworthy condition. Many motorists opt to have their MOT and service conducted at the same time, as it means any issues can be detected and rectified in one appointment.

 

But my car looks fine, so why would it even need an MOT?

While it’s true that your car may look fine at a glance, when was the last time you checked the tread on your tyres? Do you know the proper depth it needs to be at to be road safe? Do you think your brakes are as responsive as when you first got your car? Are the electrics still safe and functioning properly? The MOT is designed to ensure your vehicle is as safe as possible when you drive it, and lets you know if there are any problems before they become a real danger to you and other road users.

 

Thanks! Remind me, where can I get my vehicle MOT’ed again?

No problem – you can take your vehicle to your nearest Trust My Garage member business. Whether it’s for an MOT, check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service. For more information you can visit www.TrustMyGarage.co.uk – and be sure to check out the Trust My Garage Facebook and Twitter pages too!

tmg_ctsi_long

What to do when… Driving in Winter

Winter is here! With a chill in the air and crunch of frost underfoot, there can be no doubting the harshest season of the year is upon us. When it comes to driving, Winter weather can lead to accidents and issues on the road, so here at Trust My Garage we’ve put together some advice for helping you to stay safe during the cold season.

 

Plan your travel

Before setting off, be sure to check ahead that your route is clear of accidents and other issues that can cause delays, and that the roads haven’t been shut due to poor conditions.

snow traffic.jpg

Check your tyres

If you have the opportunity and need, winter tyres could be a viable option for your vehicle. If you use your normal tyres, ensure they are inflated to the recommended pressure and have a minimum tread depth of 3mm across the width and circumference of the tyre in order to cope with the slippery and wet conditions.

vw snow tyre.jpg

Check for faults

If you notice a fault with your vehicle, such as a cracked windscreen, dim headlight, or poorly charged battery, it’s important to get it sorted before undertaking any winter driving. If you feel there is a fault but aren’t sure how to proceed, you can always take your vehicle to a local garage to have it looked at by a professional – you can even use the TMG Find a Garage map to locate your nearest Trust My Garage member.

 

Check the dashboard

If your car is displaying a warning light on the dashboard it’s important to get it checked – the systems are there to keep you safe! If your vehicle isn’t performing at its best it could lead to breakdowns or accidents, so be sure to keep it in the best possible condition. If you aren’t sure what the lights on your dashboard mean you can take a look at our Getting to know your vehicle’s dashboard blog post to give you a breakdown of what you need to know.

 

Dress appropriately

Even though most of us have the luxury of heating in our vehicles, if we break down or have an accident we can often be at the mercy of the Winter chill. By dressing warmly and layering up you can keep warm – and you could even save money on your fuel consumption!

warm clothes.jpg

Keep supplies in your car

In the case of a real emergency it’s important to keep supplies in your vehicle. Items such as a torch, blanket, biscuits, water, a hot drink, a hat, scarf and gloves, and a mobile phone charger or battery pack are always helpful to keep you safe and warm. You should also keep something to put under your tyres if you get stuck, and a shovel to clear any snow.

 

Control your speed

The Institute of Advanced Motorists (IAM) recommends:

“When driving in snow, get your speed right – not too fast so that you risk losing control, but not so slow that you risk losing momentum when you need it – and brake, steer and accelerate as smoothly as possible. Start gently in second gear, avoiding high revs. Stay in a higher gear for better control. Only use the brake if you cannot steer out of trouble.”

 

Your stopping distances also increase tenfold on ice, so be sure to leave ample room between any surrounding vehicles to stay safe on the road.

 

Read road signs

While you may use familiar roads while driving, any changes to the surface or temporary problems should be highlighted by road signs – so keep an eye out for any updates. Signs will also post any road closures or other issues, so be sure to look around for any information possible.

snow hazard sign

If you’re driving on unfamiliar roads then it’s even more important to check road signs – nobody wants to get lost in the snow and ice! By employing careful, steady driving, you can give yourself enough time to read and process any information you need to know.

 

Know when not to drive

If conditions are too dangerous, the safest option is simply to not drive. Although it will delay you, it’s the safest option – and no drive is worth injury, no matter how small. It’s important to keep an eye on weather forecasts, so you don’t plan a journey when the weather is going to be particularly bad. Driving safe means that you can drive happy.

 

If you’re looking to embark on some winter travels, you can take your vehicle to your local Trust My Garage member. Whether it’s for a check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service – no matter the weather!tmg_ctsi_long

Motoring scams – how can you stay safe?

When it comes to motoring, we at Trust My Garage want to make sure drivers stay as safe as possible on the roads. That’s why we’ve created our ever-growing network of trusted independent garages, to keep your vehicle running in optimum condition and keep you as happy as possible.

 

However, there are others who wish to ruin your motoring experience by submitting drivers to a variety of scams, which can damage both your vehicle and your bank account – and we don’t think that’s fair to you. In order to help you stay aware of potential dangers, we’ve put together information about some recent scams that have affected unfortunate motorists.

 

The speeding fine email

As recently as October 2017, scam emails have been circulated to motorists advising them of ‘Notice of Intended Prosecution’ or ‘NIP’ for a speeding offence. These emails have been supposedly sent from the Government or police and can even claim to have ‘photographic evidence’ of the offence, however they are completely false.

fake-speeding-email2

The only way legitimate notices of intended prosecution are sent is via Royal Mail to the Driver and Vehicle Licensing Agency (DVLA) registered address, so anyone who receives this email is advised to report it to Action Fraud, the national Fraud & Cyber Crime Reporting Centre, and delete it without clicking any links or attachments.

 

The whiplash accident

According to ABI figures, the national cost of whiplash claims makes up 20 per cent of the average insurance premium, while insurer Aviva claims that a staggering 94 per cent of all its compensation claims for motor accidents relate to minor whiplash. (source)

whiplash stretcher

Minor whiplash is very hard to prove or disprove, but if you suspect someone is fraudulently claiming whiplash against you after a small collision, seek the advice of a solicitor to see if you can fight it.

There have been recent attempts to clamp down on false whiplash claims, however the difficulty in verifying the claims have led to new legislation, known as the ‘2015 dishonestly laws’, being put into place in order to correctly punish fraudulent claimants.

 

The ‘cash for crash’ scheme

‘Cash for crash’ is the nickname given to schemes where a scammer intentionally crashes into another driver in order to make a fraudulent claim on their insurance. Often tied in with whiplash claims, ‘crash for cash’ costs the UK £340m every year, with profits frequently funding other criminal activities such as firearms and drug dealing. The BBC states:

“Crash for cash scammers choose their victims carefully – they keep an eye out for drivers who look like they would be fully insured but be less likely to cause a fuss. Mothers with children on board and the elderly are favoured victims. If you’ve been a victim, the circumstances are likely to be as follows:

The accident

A car in front of you slams on the brakes for no obvious reason, and you have no time to react and collide with the car in front. Another scenario (known as ‘flash for cash’) happens when a driver flashes their lights at a junction to let you out, then crashes into you deliberately.

The blame

The other driver will insist the accident is your fault. The scammer will then hand over their insurance details – sometimes already prepared and written down.

 The claim

A few weeks after the accident your insurers will write to you with details of the other driver’s claim which will be exaggerated with costs like car hire, recovery and whiplash injuries.” (source)

cash crash

So how can you avoid this scam? It helps to pay attention to the driver and passengers of other cars around you – people frequently looking backwards or driving erratically can be a giveaway of a ‘cash for crash’ scheme in process. Try and keep a safe braking distance away from other vehicles and be sure to watch for cars turning and manoeuvring around you. Fraudsters may even try and disable their brake lights to try and cause an accident, so make sure to pay attention to your surroundings.

 

The online car-buying con

Not content with damaging your existing car, there has even been a scam designed to trap motorists purchasing cars online, via sites such as eBay. Cons like these use cloned cars – which is like automobile identity theft – to sell illegal vehicles under legal details, leaving buyers out of pocket with an illegal vehicle. The stolen vehicle is given the identity of a similar legitimate car, including licence plates, chassis numbers and accompanying documentation. Prospective buyers can run a background check on the car and the details will appear to be correct.

One victim lost £17,000 after paying in cash for a Mercedes later discovered to be cloned and was left with no way to regain their lost money due to no proof of transaction.

eBay-car-scam-online-801778

How can you avoid this scam? The best method is to purchase via authorised sellers, like garages and dealerships, but viewing a car in person is always beneficial and ensuring you pay for your purchase via a traceable, secure method means there is evidence of your purchase and the recipient of your money should anything go awry.

 

What should you do if you think you’ve been a scam victim?

The first steps in reporting a scam, especially one where you have lost money, should be to report it to Action Fraud. If you wish to get in contact with your local authorities for a crime number, you can also call or visit your local police station. For further information and for other types of scam advice, Citizens Advice can provide more information, viewable here.

Action Fraud

Telephone: 0300 123 2040

Textphone: 0300 123 2050

Monday to Friday, 9am to 6pm

Website: www.actionfraud.police.uk

 

About Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service.

 

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

 

Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand. If there’s a problem that can’t be sorted out between you and your garage, the IGA takes over and helps to achieve a happy outcome.

 

For more information about Trust My Garage or to locate your nearest TMG member visit www.trustmygarage.co.uk.tmg_ctsi_long