Blog Archives

Why motorists have the Right to Choose when it comes to vehicle servicing and repair

The motor industry is currently filled with news about Block Exemption Regulation (BER) – but what is it and how does it affect motorists and their vehicles? Find out with the Trust My Garage blog!

What is Block Exemption Regulation (BER)?

The Block Exemption Regulation is an exemption in the automotive industry which excludes some companies from certain business activities in order to create competition. This means that in the past, main dealer networks were allowed to control who could sell and repair their cars and have access to technical repair information.

It is especially relevant with many modern cars, as before changes to the BER in 2002 motorists risked invalidating their main dealership vehicle warranty by using independent garages for servicing new vehicles.

This barrier was broken when the European Commission (EC) passed a law allowing vehicle owners the freedom of having their servicing and repairs carried out by their chosen independent garage. The law aimed to protect the consumer by providing them with freedom of choice when it comes to having their vehicle serviced and to provide fair competition within the automotive aftermarket.

It is still a common misconception that using a garage outside of a main dealer network will invalidate a vehicle’s warranty, but this is NOT the case – owners can take their vehicle to any garage they choose, provided that the garage follows the manufacturer’s servicing schedule, utilises manufacturer or matching quality parts, and uses the correct oils and fluids. If the garage follows their procedures correctly, a vehicle’s warranty will not be invalidated.

How can BER affect motorists?

The European Regulations were renewed in 2010, meaning owners still have the freedom to choose where they take their vehicle for service and maintenance during the vehicle’s warranty period. This means an independent repairer can service your vehicle while leaving the warranty intact.

Motorists should still stick to the recommended service schedules as outlined in the vehicle service plan and have your repairer of choice fit parts of Original Equipment (OE) quality standard. You should also keep any maintenance and repair records as proof that you have met all requirements.

Will independent garages be able to access the same technical data as dealerships?

Thanks to BER, independent Garages can usually access technical information, or Digital Service Records, through online manufacturer portals. They have the right to access this information, so should not encounter any issues while conducting servicing and repairs.

Which garage should I choose for servicing and repair?

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. With over 2,900 members across the UK, you’re never far away from a Trust My Garage member!

To find out more about why you should Trust My Garage you can also check out our new TV advert below:

We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease. Try it out here:

Since 2016 Trust My Garage members have all operated to a strict Code of Conduct, which has been approved by the Chartered Trading Standards Institute (CTSI) – the national body for trading standards professionals. Trust My Garage is currently the only CTSI backed code exclusively for independent garages, so you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.

Want to know more about TMG? To get more information or to contact Trust My Garage, please visit TrustMyGarage.co.uk or Contact Us here.

Car Repair DIY – Why you should Trust My Garage when it comes to fixing your vehicle

A new study has found 57% of UK drivers now attempt some repairs and maintenance on their cars in a bid to save money and time – but when it comes to service and repair, it’s best to let a skilled professional help you get the most out of your vehicle.

Although motor maintenance used to be a Sunday morning pastime, developments in vehicle technology over the last few years means that cars have become increasingly complex and this kind of home maintenance is no longer practical, safe or even cost-effective. By using a trained vehicle technician you’re ensuring quality and safety, so check out why it’s best to Trust My Garage below!

Why do motorists want to DIY their vehicle repairs?

Of the 2,308 UK motorists surveyed, one in five (21%) admitted to trying to make larger repairs to their vehicles, such as replacing parts – but why? The top reasons that caused motorists to get hands on were found to be:

  1. To avoid excessive garage fees – 39%
  2. I at least wanted to try and save myself some money – 24%
  3. The repairs seemed simple to make / there are tutorials online for everything – 21%
  4. I worry mechanics will rip me off – 10%
  5. I don’t have the time to be booking into a garage – 6%

Most of the reasons provided reflect a lack of trust in garages as motorists face a bewildering variety of choices in garage services and it can be hard to determine how to ensure quality of service at the right price.

With Trust My Garage the answer is in front of you! We want to ensure that any motorist can find a trusted local garage for all repairs – whether simple or complex – in the certain knowledge that the price will be right for the work involved.

You can easily locate your nearest member using our “Find a Garage” map – and even read honest reviews from other motorists about the quality and service provided to you and your vehicle. There are even photos of our member’s garages, so you can see exactly where you could take your motor! Want to find out more for yourself? Give it a try here:

But will DIY-ing it save you money?

When asked if their DIY repairs fixed the problems they’ve encountered, 62% said it had. However, of the remaining 38%, two-thirds of respondents admitted they often pay more between £80 and £170 to rectify the work they have attempted themselves.

The top repairs attempted before being taken into a garage to be sorted were ‘knocking out a dent’ (17%), painting an area of the car’ (15%) and ‘fixing a head gasket’ (12%).

Of course, if a motorist feels comfortable with repairing minor issues such as changing a headlamp bulb or windscreen wiper then it could save them money – but with larger repairs and replacements, it’s vital to let a trained technician work on a vehicle to ensure any work is conducted safely, thoroughly and to a high standard of workmanship.

How does Trust My Garage benefit drivers?

By visiting a Trust My Garage member, you can get a fixed quote or estimate, both of which are inclusive of parts, labour and VAT – so you know how much your repair will cost before any work is completed. On top of that, our members promise to only charge for any work completed, and any parts that are supplied and fitted to the vehicle. If you want to read more information, you can check out our Code of Practice here.

By using a TMG-approved member, you’re visiting a garage that adheres to a CTSI (Chartered Trading Standards Institute)-approved Code of Conduct. Our code means that you and your vehicle get the best service possible, no matter which TMG member you visit – so there’s no need to worry about doing it yourself when excellent service is on your doorstep!

Why should you leave it to the professionals?

Although wanting to save money is an understandable premise, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of the vehicles that drive on to their premises.

As well as this, the study shows that it’s a strong possibility you could end up paying even more to rectify a DIY error, so you could be out of pocket and still be left with a problem on your vehicle. If you’re attempting a larger repair, it could even leave your motor in an unsafe state.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice, so every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

Over 50s can trust independent garages for tricky maintenance

These days peering under the bonnet can be a daunting task – especially for those used to seeing older engines.????????????????????????????????????????????????????

The number of over 50s carrying out basic car maintenance, such as changing the battery, has almost halved over the last five years (17% compared to 10%); instead they are using garages to carry out these basic tasks according to a report from Saga Car Insurance.

Technology is the heart of the modern car which means we are now able to enjoy a smoother ride with added luxury. However, a more advanced level of expertise is needed when something needs altering or repairing. As cars have become more complex, over 50s have become less confident about car maintenance.

Old vs New

A history lesson in brief… Back in the 1970s car manufacturers started using electronic equipment to control vehicle functions and systematically regulate vehicle emissions. This subsequently increased the complexity of the vehicle functions, which improved performance, safety, reliability and fuel efficiency. These increasingly complex systems needed to be controlled and gradually the number of “computers” (or ECUs) in the vehicle grew until we have the modern motor car with its own network of interconnected systems. Although the car can even store and report faults, access to this information is unlikely to be available to the home mechanic.

These ‘on board diagnostics’, are coded, which means you require the technical expertise of a trained mechanic  – who has access to technical data as well as sophisticated and expensive equipment to generate an accurate diagnosis of the car’s problem.

What else do the stats say?

Saga report… TMG says…
One in six (16%)   men take their car to a garage after failing to make basic repairs   themselves. Rather than make a problem worse by taking a DIY   approach, use a trusted independent garage that will get it right first time.   It’s what they are there for! 
DIY car repairs:

  •   15% of over 50s will attempt their own repairs if their car is over 10   years old
  •   8% of over 50s will attempt their own repairs if their car is under   one year old
Whatever the age of your car, using a professional   is always the safest bet, even if you think you can do it yourself.   Sometimes, the upfront cost savings in DIY repairs can end up costing you   much more in larger repair work down the road, or in the loss of insurance   coverage because you didn’t go to a professional. 
Only 2% of women   are likely to attempt making repairs to their car compared with 15% of men. Women are making a wise move here. TMG members pride   themselves on being ‘female’ friendly, as they try to stub out the old stigma   attached to the industry.  They explain   all their costs in a transparent manner and offer a professional and personal   service to everyone.

 

A different report from Saga last month found that over a third of drivers over 50 are also trying to reduce their motoring spend. When it comes to taking your car for a service or repair, using an independent garage is the most cost efficient way to do it.

See our very own Infographic (infographic link) highlighting research from the Independent Garage Association (IGA). It shows that by visiting an independent garage you could be spending on average, £40 an hour less than if you visited a main dealer.

If you can relate to this post, then make sure you find your most local TMG member to make sure a professional and friendly mechanic is looking at your car and making it roadworthy… first time round!

Are women getting better at maintaining their cars?

The female sex has always been renowned for the upkeep of their physical appearance with hairdressers, salons, and female gyms on the corner of every street. So we want to find out if women are taking the same approach with their vehicles as recent research from the DVLA shows female ownership of cars has risen by 70% since 1994.
womenblog
Back in 2010 UK based e-commerce company carshop.com (formerly autoquake.com) found that in general women are not as good as men when it comes to performing basic car maintenance tasks.

We want to find out if these figures have changed in the past three years.

What did the 2010 survey find?

tmg12% of women never check their car’s oil level compared to under 8% of men

We say: “Failing to do this can lead to engine failure and ultimately a HUGE repair bill. If you haven’t checked your oil levels recently and think this may be causing problems to your engine, visit a TMG member in your local area. The more you frequently you check your oil, the more likely it is that you will identify a problem early.”

tmgTwice as many women (14%) as men (7%) admitted to never checking their tyre pressures

We say: “Neglecting your tyre pressures means you could be risking your own life as well as your passengers, and increasing fuel consumption. If it’s just a case of not being aware of whether the pressure is correct you can always consult a trusted professional through Trust My Garage and they will assist you in ensuring your tyres are road safe.”

tmg20% of women said they have NEVER checked the tyre tread-depth

We say: “Not doing this could mean that your car is unsafe on the road, and actually ILLEGAL. TMG members give an honest account about how safe your tyres are!”

If you agree or disagree with these figures, we are inviting you to answer our poll so that we can see whether women are becoming more pro-active with regard to the health and maintenance of their cars, as demand from the female market for car purchasing and maintenance remains firm.

ANSWER OUR SURVEY HERE