Category Archives: What to do when

What to do when… You’re maintaining your vehicle during lockdown

With the ongoing COVID-19 coronavirus pandemic affecting the UK, many motorists are making efforts to keep their vehicle in tip-top shape without breaking the social distancing measures set in place by the UK government. To help drivers, Trust My Garage has put together some advice on how you can stay within the guidelines and keep your vehicle at its best – read on to find out more!

With the implementation of a lockdown, it is best to use your car only for essential travel – such as food shopping, collecting a prescription, medical appointments or travelling to work if you are unable to work from home. By using vehicles less frequently than is the norm, many motors are left standing on driveways, in garages and parked on the roadside, leading to potential roadworthiness and safety issues.

Remember, many garages remain open for essential repairs, so if you have any concerns about your vehicle’s roadworthiness, get it checked out as soon as possible.

MOT status, tax and insurance – are you covered?

Without getting into your vehicle, you could be in violation of the UK’s motoring laws – but you can take simple steps to be sure you aren’t driving illegally.

MOT

Due to the pandemic, the UK government is extending car MOTs due from 30th March onward by six months on a 7-day rolling basis (so an MOT due on 1st April is now due on 1st October, and so on). Review dates are currently subject to a staggered implementation, and extended dates are being posted on the Gov.uk website here. To find out more on how the extension works, you can view our “The MOT Extension – how does it work and does it apply to you?” here.

Even if your vehicle’s MOT has been extended by the government, should you feel it is unsafe or unroadworthy take it to a garage as soon as possible for an MOT, repairs or maintenance. Your safety and the safety of other road users is paramount!

Tax

Although you may not be using your vehicle as regularly as normal, it is still subject to Vehicle Excise Duty (VED), commonly known as road tax. This is an annual tax that is levied as an excise duty and which must be paid for most types of vehicles which are to be driven or parked on public roads in the UK.

About a month before your road tax expires the DVLA will issue you with a V11 Vehicle Tax Reminder, containing the information you need to either renew your tax online, via telephone or at a Post Office branch, as well as the date your current road tax period will expire. You can also check the status of your road tax online via the Gov.uk website here.

Insurance

During lockdown, you may also need to check that your vehicle is still insured for use. Your insurance provider will send a reminder email or letter approximately a month before your policy is due for renewal, so you can choose to either renew with your current supplier, or with another provider depending on what suits you best.

If you aren’t sure when your insurance renewal is due, your existing policy documents will provide the correct date. Insurance providers often supply these via an online portal or paper format, depending on what you have requested, so you can check at your convenience.

Tread carefully when it comes to tyres

You should check your tyre pressures at least every two weeks – and if your vehicle has a spare, check that too! Under inflated tyres increase fuel consumption and reduce vehicle handling, and they also lead to increased tyre wear, which means your tyres may require replacing sooner than you expect.

The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters of the whole tyre, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre. You should also look out for cuts or wear anywhere on the tyre and replace them if you can see tears or bulges.

If a vehicle stands for an extended period of time, flat spots may occur on your car’s tyres. These happen when a vehicle’s wheels have not rotated for a long period of time and the downward pressure from the body causes the tyres to become misshapen where they contact the road surface.

When a car has a flat spot on one of its tyres, this can lead to symptoms such as vibrations on the steering and inconsistent handling, because the wheel is unbalanced. If flat spots do occur on your tyres, they may rectify themselves as the vehicle is brought back into use; however this may take some time. If you are unsure whether the vibration you are encountering is a tyre flat spot or something more serious, contact your local garage.

Batteries and brakes – are they roadworthy?

When a vehicle is not used for a prolonged period of time there is a risk of the battery power draining to a point where there is insufficient charge to start your car. If you find your car has a flat battery you have a number of options:

  • Charge it using the correct type of external battery charger
  • Jump start the car using jumper leads connected to another vehicle or battery.

Before using either option it is always advisable to consult your vehicle handbook to ensure you connect any cables correctly, as so incorrect use could cause damage to your vehicle’s sensitive electrical systems.

If there are two cars in your household, you may want to consider alternating your essential trips in them. You should also be mindful that repeated short journeys will flatten your battery faster than usual, which is even more reason to follow the government’s guidance to shop for necessities as infrequently as possible. You should also avoid turning your engine on only to turn it off again shortly after.

Another issue that can occur when vehicles are left unused for long periods is brake seizure or sticking. This makes it difficult to get the vehicle rolling after not being used. If your brakes do stick or seize on this may not be as easy to resolve as a flat battery, so contact your local garage and arrange for a vehicle check prior to undertaking any travel after prolonged periods without use.

Working brakes should have a foot pedal that feels firm throughout its working travel, getting firmer the more you push down on the pedal. If you notice that the brakes feel spongy or slack, and perhaps the car appears to be taking longer to slow down or stop, you likely have air in the brake lines. If this is the case, take your vehicle to a garage to have it inspected!

Keep things fluid

You should check fluid levels to keep your engine well maintained and have your car ready to drive when you need it. Top up your:

  • Oil: Make sure your engine oil level is showing between the minimum and maximum marks on the dipstick. If your vehicle doesn’t have a dipstick consult the handbook on how to check your engine oil level electronically. Details of the correct oil type and grade will also be noted in your handbook.
  • Coolant: The coolant level in your vehicle should be between the minimum and maximum marks on the water tank in the engine compartment. If you need to top up your coolant, you must do so as per the vehicle manufacturer’s instructions.
  • Windscreen wash: A clear view of the road is vital. A dirty windscreen combined with low Spring sunshine can make visibility difficult. If your washers aren’t working correctly your view of the road ahead can be severely impaired, so top up your screen wash and check you wiper blades for dirt or trapped debris

Take a long, hard look

Prior to setting off on any journey, it’s always good to visually inspect your vehicle for any issues, such as dirty or broken lights or tyre inflation, and ensure your front and rear number plates are clearly visible.

Not sure how best to care for your car?

Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.

If you’re looking for a professional local garage to help give your car some TLC you can find a local CTSI approved Trust My Garage member by visiting the Trust My Garage website’s ‘Find a Garage’ map! You can even read reviews from other motorists about the members in your area to help you decide which garage is right for you. Try it out here:

Want to know more about Trust My Garage?

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle. If you want to find out more about Trust My Garage, visit our website, like us on Facebook and follow us on Twitter!

Don’t forget: If you can think of any more top lockdown maintenance tips, leave us a comment in the box below!

What to do when… You need to visit a Garage for vehicle maintenance

With 47% of UK drivers worried about the cost of unexpected vehicle repairs, you’re not alone if you aren’t sure what to do when you need to visit a garage! With drivers spending an average of £574 each per year on car repairs, it’s important to know the best way to go about getting your vehicle into the workshop, so find out below with Trust My Garage!

Assess the issue

If you have any vehicle knowledge it is worth taking the time to assess your suspected issue, as this can save time for the technician once your vehicle is in the workshop. If you aren’t sure of what or where the issue is, advise the garage of this so they can take the time to fully inspect your vehicle and, where possible, determine the nature of the problem.

Explaining any problems – such as a concerning noise of vibration when driving at speed/on start-up – to the garage, will give them vital information and help them find the root cause of the problem quicker.

Locate a garage that suits you

If you aren’t sure where to begin when looking for a garage, you can make it easy for yourself with Trust My Garage! By using our ‘Find a Garage’ map you can check out the garages in your area who work to a CTSI-approved Code of Conduct. You can even read reviews and request a quote for the work your vehicle needs! Try it out here:

All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. All Trust My Garage members also operate to the TMG ‘Code of Practice for Service and Repair.

IGA members are true professionals who must comply with a strict code of practice. Every customer of a Trust My Garage member can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

See what parts are needed

Should your vehicle need parts to complete the repair, these will be quoted for, along with the labour cost to fit them. If you’re looking to compare more than one garage’s prices you can ask for this information upfront before going ahead with any work to be completed.

With TMG members, you can ask for a fixed quote or estimate, inclusive of parts, labour and VAT prior to approving any work on your vehicle.

Understand your vehicle’s issues and repairs

If your vehicle has had to undertake any kind of repair work, the garage you use should be able to explain what has happened to the vehicle and how it can be/has been repaired. If you aren’t sure about any information, ask! Technicians understand that most motorists aren’t informed of the inner workings of a vehicle and should be able to explain – or even show you – where an issue has arisen or has been fixed.

It might seem silly to ask but if it helps you know what’s going on with your car, a professional should be happy to provide as much detail as they can. You can also ask to inspect any parts removed from your vehicle so you can see if there are any visible issues or differences compared to how the part should look and function.

Maintaining your vehicle

A great way to ensure your vehicle is performing at its best is by keeping up with it prescribed maintenance schedule. Remember; your yearly MOT is a check on the vehicle and not a service.

Trust My Garage members offer a range of services, which you can review on each garage’s profile page on the Trust My Garage website. You can also view photos of the garage, check opening times and see reviews from other customers.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of customer service and technical know-how. Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

What to do when… your vehicle needs some TLC

With the average UK motorist making 986 trips and covering 6536 miles per year in their car (source), it’s possible that some drivers can leave their motor in need of a little tender loving care when it comes to basic maintenance issues – but how can you make sure you give your vehicle the care it needs? Find out with the Trust My Garage blog!

Tyres

You should check your tyre pressures at least every two weeks – and if your vehicle has a spare, check that too! Under inflated tyres increase fuel consumption and reduce vehicle handling, and they also lead to increased tyre wear, which means your tyres may require replacing sooner than you expect.

The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters of the whole tyre, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre. You should also look out for cuts or wear anywhere on the tyre and replace them if you can see tears or bulges.

Engine oil

Use your dipstick (if your vehicle has one) to check oil levels every couple of weeks, when the car is warm and on level ground. Stop the engine and wait a few minutes for the oil to settle, remove the dipstick and wipe it clean.

Push the dipstick all the way in, wait a second, and then withdraw it and check the level. The oil should be between the MIN and MAX marks. If the oil is dark or dirty or underneath the minimum line (or both!) It should be topped up/changed as soon as possible.

Many modern vehicles use an electronic system to check their oil level, so if your vehicle uses this you should familiarise yourself with the system.

Screenwash

It is illegal under the Road Vehicles Regulations 1986 to not have screenwash in your vehicle. Keep it regularly topped up with a screenwash additive – one that prevents it from freezing and clears oily grime from your windscreen for clear vision.

Don’t forget to keep the inside clean too, to avoid your vision being reduced due to glare – especially when the sun gets lower in the sky during daily commutes to and from work.

Water

Every week, while your engine is cold, check your coolant level is between the MIN and MAX marks – if it’s below the minimum line, top it up as required, and check it again after your next journey.

If your coolant level regularly requires topping up you may have a leak in the vehicle’s cooling system, so get it checked out by your local garage!

Windscreen

Keep an eye out for stone damage and, if you spot any chips, get them repaired as soon as possible – as they can grow and crack if left alone. If the damage can’t be repaired, or it’s in a place where it could distract you, your windscreen may need to be replaced.

Many motor insurance policies provide discounted or free chip repairs, and detail how to proceed with your repair.

Bodywork

It’s important to give your car panels an occasional check for any damage, or signs of rust. If you notice any rusty or damaged areas, you can contact a local bodyshop to see how best to proceed with any repairs.

Lights

Take a walk around your vehicle or ask a friend to help check all your lights – including indicators, reversing lights, brake lights and fog lights – once a week. Look out for blown bulbs and cracks or dirt on the lenses.

Your vehicle can receive a Minor Defect notification on its MOT if your indicators do not “flash amber” in compliance with the requirements, so if you have any issues with fading indicator lights you should replace them or have a local garage inspect them – you may only need a new bulb!

If a bulb has broken and you don’t want to replace it yourself you can also take your vehicle to a local garage, who can fix the issue and help you avoid a penalty.

Not sure how best to care for your car?

Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.

If you’re looking for a professional local garage to help give your car some TLC you can find a local CTSI approved Trust My Garage member by visiting the Trust My Garage website’s ‘Find a Garage’ map! You can even read reviews from other motorists about the members in your area to help you decide which garage is right for you. Try it out here:

Want to know what we do?

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle.

Don’t forget: If you can think of any more top TLC tips, leave us a comment in the box below!

What to do when… you’re driving in wet weather conditions

The British Summer can be a challenging time for motorists, with changeable weather meaning drivers must be adaptable to a variety of driving conditions. While we all hold out for sunshine, rain is far more likely – but the Trust My Garage blog can help you make sure you drive safely in wet weather!

Why can rain be dangerous for motorists?

Rain is not only an inconvenience for motorists; it can also be a dangerous problem. The Highway Code states that in wet weather vehicle stopping distances are double those required for dry conditions, as tyres have less grip on the road.

Drivers should always take additional precautions when on the road in wet conditions, such as:

  • Maintaining a safe distance from the vehicle ahead of you
  • Ensuring your vehicle’s steering is responsive – if it becomes unresponsive you should ease off the accelerator and gradually slow down
  • Keeping lights on where appropriate to be visible, as the rain and spray from vehicles may make it difficult to see and be seen
  • Being aware of the dangers of spilt diesel that will make the surface very slippery
  • Taking extra care around pedestrians, cyclists, motorcyclists and horse riders

A major issue on very wet roads is aquaplaning – an issue caused when a layer of water is allowed to build up between a vehicle’s tyres and the surface of the road beneath. At this point, the tyres cannot grip on the road and this causes a lack of traction which means the driver loses control and is unable to steer, brake or accelerate.

To avoid aquaplaning it’s important to check your tyres (read on for more tyre tips!), not drive too quickly and don’t make sudden manoeuvres that enable water to build up between your vehicle’s tyres and the road. If you’re following a vehicle you can also follow their “tracks” from a safe distance to remain on the part of the road where water has already been displaced, providing more grip.

How can I prepare myself?

Before setting off on any trip be sure to plan the route you’re going to take, and an alternative if you think there could be issues due to poor weather. Using a sat-nav with traffic updates can also help you adjust your route if there are long delays or hazards ahead, but it’s worth keeping traffic alerts on your vehicle’s radio system too, in case there are any sudden changes to the road conditions.

If a problem occurs once your trip is underway you can also find a safe place to pull over – such as a roadside refuge area or lay-by – park up and turn off the engine completely, remove your keys from the vehicle ignition and use your mobile phone to calculate an alternative route.

If you have concerns about your driving ability in poor conditions, it’s always better to wait until you feel safe on the roads. Although it may seem inconvenient your safety and the safety of any passengers you may also have is of utmost importance – as well as that of other road users.

How can I prepare my vehicle?

Prior to setting off it’s important to check your vehicle is in a safe and roadworthy condition. One of the most crucial things to check is tyres, so this is what you need to know:

  • Make sure your tyre pressures are correct. It’s easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.
  • If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure.
  • Tyres should meet the legal minimum requirement of 1.6mm across the central three-quarters of the tyre and in a continuous band around the whole of the tyre,  or risk a £2,500 fine and three penalty points per tyre – or worse!
  • For optimum safety it is recommended tyres have a minimum of 3mm depth of tread across the central three-quarters of the tyre and in a continuous band around the whole of the tyre.
  • There should be no cuts or bulges in the side wall of the tyre, as these can increase the chances of blowouts while on the road – if any bulges, bubbles, cuts and tears are visible you should speak to a professional to arrange a replacement
  • You should also check for punctures prior to setting off – they can either be repaired or the tyre can be replaced, but it’s important to identify any issues and have a professional assess the best course of action.

Wipers play a huge role in ensuring good visibility in inclement weather, so checking their function is a must before driving in wet weather. While they should ideally be replaced six-monthly to yearly, if you notice a decline in visibility you should change them sooner. Factors such as streaking, smearing, skipping and squeaking indicate that your blades should be changed to retain good vision of the road – and don’t forget to check your rear wiper too!

Another area that should always be thoroughly checked is your vehicle’s lights. A sudden heavy downpour can cause quickly darkening road conditions, so functioning lights play an important role in keeping your visibility levels up and keeping you easily identifiable to other motorists.

Before setting off on a journey, turn on your vehicle’s lights and either walk around the vehicle to conduct a check or ask a passenger to check all your lights are working correctly – be sure to press the brake too and check that all three lights are working. If any lights are dim or aren’t working, including fog lights and number plate lights, you should get them replaced as soon as possible.

If you are stopped by police for having faulty brake lights, you could receive:

  • A verbal warning
  • A Roadside Prohibition Notice – which gives you 10 days to get it fixed
  • A £60 fine and 3 points on your licence
  • Worst case scenario – they could tow your car away!

It’s also a good idea to familiarise yourself with your car’s ventilation system. Wet conditions can cause a car to steam up, making visibility difficult and driving hazardous. Many people think air conditioning is only for hot days, but this is not the case! Using your car’s air conditioning in conjunction with the heater may seem an odd thing to do, but it can actually remove moisture from the air, helping to demist your vehicle quicker than using the heater alone.

Most importantly during extreme weather conditions it’s important to stay warm and dry, so it’s a good idea to ensure your car is kitted out with emergency supplies such as blankets, first-aid kits and extra food and drink if you’re undertaking longer trips.

In need of a professional?

If your car is due its MOT or a service, make sure to take it in to a garage to get it ready for the road. If you’re looking for a reputable, local, independent garage you can head to the Trust My Garage website and use our handy ‘Find a Garage’ map to locate your nearest TMG member, operating to a Chartered Trading Standards Institute (CTSI)-approved code of conduct. You can also check out our latest TV advert below:

Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.

What to do when… your car needs parts for repairs

We’ve all been there – you’re out on the road and you hear a suspicious noise, or you’ve tried to start your car in the morning and it just won’t start. It’s one of the unpredictable parts of motoring, but what should you do when your vehicle needs parts for a repair? Trust My Garage has the answers!

Have a professional diagnose the problem

First things first, it’s important to know exactly what the problem is. The average UK motorist usually does not have an in-depth knowledge of exactly how their vehicle functions, but sometimes providing the smallest piece of information can help your local Trust My Garage Member find the cause of your problem.

Modern vehicles are complex machines and accurate diagnosis by an experienced professional can save you time and money. Research has shown that, on average, motorists spend over £170 having their own attempts at vehicle repair fixed by a professional. If you need to find a local, reputable garage you can rely on Trust My Garage’s “Find a Garage map” to see which businesses in your area subscribe to our CTSI-approved code of Conduct. Try it out below:

See what parts are needed

Should your vehicle need parts to complete the repair, these will be quoted for, along with the labour cost to fit them. If you’re looking to compare more than one garage’s prices you can ask for this information upfront before going ahead with any work to be completed.

All Trust My Garage members operate under a “Customer Charter”, where they promise to treat the customer and their vehicle with respect. As part of this Charter, you can ask for a fixed quote or estimate, inclusive of parts, labour and VAT prior to approving any work on your vehicle.

Utilise garage for professional repair and warranty

If your vehicle does need new parts to get it back into a safe and roadworthy condition, it could be tempting to cut costs by purchasing your own parts from a supplier and asking a garage to fit them – but this is where some serious issues could develop.

As a customer, it may be possible to purchase parts that appear cheaper than the initial quote provided by a garage and then ask them for a cost to fit those parts – however, doing so could cost you much more, further down the line. If the parts are not correct for any reason, or are counterfeit, it could cause serious damage to your vehicle or even cause an accident, putting you, your family and other road users at risk. You may even have to pay a for the job to be done again with the correct parts!

Many garages now refuse to fit parts supplied by a customer as they cannot guarantee the integrity of the part itself, and therefore the repair – and you can read more about why here.

Essentially, if the garage has sourced the part, it is responsible for the job from start to finish, and will deal with any warranty issues in line with parts manufacturers terms and conditions should there be an issue. If a consumer supplies a part that is incorrect or malfunctions down the line, it can be difficult to establish whether the problem was caused by the garage’s fitting of the part, or part itself.

Although there is some room for interpretation under the law, it is a garage’s obligation as the expert, to not proceed with the fitment if they believe the parts supplied to be unfit for purpose or of unknown quality. Even if a customer signed a declaration relinquishing any warranty claims between themselves and the garage.

Protect yourself and your vehicle

Although wanting to save money is understandable, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of vehicles that drive on to their premises.

As well as this, using the wrong part could damage your vehicle, so you could be out of pocket and still be left with a problem that needs solving. It’s much safer and better value in the long run to use the skills of a trained technician, such as one of our TMG members.

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who agree to comply with a strict code of practice, so every customer using Trust My Garage members can rely on a nationally recognised brand to help you and your vehicle get the best value for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

What to do when… a pothole damages your vehicle

Potholes are no joke when it comes to motoring in the UK, but if your vehicle is damaged due to an issue with the road surface what can you do? Trust My Garage has some handy tips for dealing with the ruin of the roads – check them out here!

If in doubt, get out

If you believe your vehicle has been damaged in any way, find a safe place to pull over and inspect the vehicle. You may want to take photos if there are any obvious areas of damage on the vehicle – and only if it is completely safe, take a photo of the pothole in question.

Vehicle problem? Solved!

If you feel there is a problem with your vehicle as a result of a pothole you can take it to your local Trust My Garage member for diagnosis, and if necessary, repair. To find your nearest member you can use our Find a Garage map, which lets you see every TMG-approved member in your area.

All Trust My Garage members operate to a Chartered Trading Standards Institute (CTSI) Code of Conduct, meaning you and your vehicle will get the best possible service from a business dedicated to the highest standards of skill and personal service. If you want to claim against any costs incurred, make sure to keep all invoices and receipts to send off copies when requested.

See it, say it

If there’s a pothole problem you’re concerned about, report it to the relevant authorities. Depending on where the road is changes which organisation you need to inform – here’s what you need to know:

Motorways or major A-roads

  • England: Highways England – although if you hit a pothole in London, inform Transport For London (TFL)
  • Wales: Trunk Road Agents
  • Scotland: Transport Scotland

If the pothole is on a smaller road, it is the responsibility of the local council, so report it to them.

The .Gov website provides information on which organisation to use based on the location of the pothole in England, and you can contact your local council via their website or telephone number to report an issue.

Making a claim

If a pothole has damaged your vehicle you can make a claim to attempt to recoup the costs of any damage incurred. Most councils and highway agencies will send you a form when you report the pothole, so fill in as much detail as possible and return this along with copies of any receipts, invoices and photographs taken.

Some authorities may also ask for a copy of a valid MOT certificate for the vehicle, so be sure to have a copy of this included with your paperwork.

However: making a claim isn’t a guarantee of reimbursement. The Highways Act 1980 allows road authorities to decline claims provided they took reasonable steps to make sure the road is maintained, and potholes dealt with quickly. If your claim is thrown out you may have to utilise your insurance policy, but this could affect your no-claims bonus.

Another option is to try to prove that the body responsible for the road did not do a good enough job of road repairs. One way of doing this is to ask the road authority for details of repairs to the road that damaged your car, or do so through the Freedom of Information Act.

The latter can take 20 working days, but if you can prove that the road has been neglected it is hard for your claim to be turned down.

Keeping up with your maintenance

Whether you’ve suffered pothole damage or not it’s important to keep your vehicle in in tip-top shape. Whether you need a check-up, service, MOT or repair, you can visit your nearest Trust My Garage member and the CTSI-approved Code of Conduct our members operate to means that you’ll get the best possible service.

For more information you can visit www.TrustMyGarage.co.uk – and be sure to check out the Trust My Garage Facebook and Twitter pages too!

What to do when… you need to check your vehicle’s tyres

With nights drawing in for Winter, drivers can often overlook small but important details on their vehicles – but Trust My Garage is here to help! These top tips can help motorists when it comes to the ever-important tyre maintenance; check them out below.

 

Tyre Pressures

Checking your vehicle’s tyre pressure is easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.

If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure. Often a vehicle’s tyre pressure information is also provided on the interior frame of the front passenger door, so be sure to check there if you need a quick reference point as well.

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The required tyre pressure for your vehicle can also depend on the load weight when travelling, so if your vehicle is needed for some heavy lifting it’s best to check your tyre pressures beforehand – as the incorrect pressure could cause a blowout or additional tyre wear. It’s also best to check your tyres when ‘cold’ – preferably when you haven’t driven at all, or have driven under 2 miles’ distance.

 

Tyre Tread

The tread of a tyre refers to the rubber on its circumference that makes contact with the road or ground. The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre.

Tread depth is important to maintain good grip on wet roads but, as the tread wears down, the tyres will lose the ability to grip well. The ‘20p test’ is a quick way to check the tread depth. Place a 20p coin into the main tread grooves at three points across the tyre and then repeat around its circumference. If the outer band is visible, the tyres may be unsafe or illegal and need to be checked by a professional garage or tyre specialist.

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Tyre damage such as cuts, lumps and bumps are often caused by an impact between the tyre and a kerb, pothole or object in the road. If your tyre has any of these symptoms then you must have the tyre checked as quickly as possible by a tyre specialist, as this sort of damage can result in sudden tyre failure.

 

Why is tyre maintenance so important?

Correct tyre pressure is important in order to stay safe on the road. If tyres are under/over inflated then handling and grip will worsen, potentially causing irregular or unpredictable car behaviour. Tyres that aren’t fully inflated are also more likely to suffer from a sudden rapid deflation and will suffer premature wear on the outside edges of the tyre, meaning the wheel rim and tyre will be more susceptible to impact damage. It can also impact the environment, as your car will create more emissions by working harder against the impact of improperly inflated tyres.

Ensuring your tyres have tread above the legal limit can help you remain safe on the roads by maintaining adequate grip on the surface of the road. This can help you when travelling at speed, or during sharp turns and emergency braking manoeuvres by helping the car keep a level grip across the road surface.

So to benefit from lower fuel bills, longer tyre life, increased safety and reduced CO2 emissions, make sure you check your tyre pressures and tread depth across all wheels at least once a month and before a long journey.

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Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.

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What to do when… Your motor needs an MOT

The MOT is a mandatory annual requirement for vehicles in the UK – but how do you go about organising yours, and how does it benefit your vehicle?

 

If you’re feeling a little bit lost when it comes to the process, Trust My Garage has put together some top tips and advice on how to ensure you’re meeting the legal requirements and giving your motor some TLC at the same time.

 

While this information is currently up to date, the MOT test will change on 20th May 2018. Some new things will be included, defects will be categorised differently, there will be stricter rules for car emissions and diesel vehicles, and some vehicles over 40 years old won’t need an MOT. Look out for our blog post detailing the changes coming soon.

 

How do I know when my MOT is due?

Your car must undertake its first MOT three years after its first registration, and then every year after that. If you need to know when your MOT is due, you can sign up to the new .GOV MOT reminder service. This will provide you with a reminder one month before your MOT is due. You’ll get another reminder if you still haven’t had your vehicle tested 2 weeks before your MOT is due.

 

Ok, I know when my MOT needs to be completed – now what?

You can take your vehicle to any registered MOT testing station that provides tests on your class of vehicle. If you have a car, this will be Classes 4 & 7 and for motorcycles it’s Classes 1 & 2. MOT stations should have a sign outside that looks like this:

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This sign shows that the station has been approved by the DVSA as fit to carry out MOT tests, and you will be able to take your vehicle there to have the test completed.

 

How do I find an MOT Testing Station near me?

With over 22,000 MOT Stations operating in Great Britain, there’s plenty of choice to be had! If you’re looking for a trusted independent garage near to you, most Trust My Garage members are approved MOT stations. You can use TMG’s handy Find a Garage map to locate a garage that adheres to a Chartered Trading Standards (CTSI)-approved code of conduct. The Trust My Garage shield acts as a badge of quality for the independent garage sector, and demonstrates the commitment our garages follow to provide the highest levels of workmanship and customer service.

 

So, I’ve had my vehicle MOT’ed, but how does it help?

The MOT covers many aspects of vehicle safety and roadworthiness, as well as conducting compulsory exhaust emissions tests. At the end of the test, you will receive a certificate proving your vehicle has passed or details on why your vehicle has failed, as well as an advisory information provided by the qualified MOT Tester. Have a look at the photo below to see the areas covered in the test for cars:

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For a more in-depth breakdown of all the parts of your car looked at during the MOT, you can have a look at the full government list here.

 

Right. I’ve had a service though, is that the same thing?

Simply put, no. The MOT does not cover the condition of the engine, clutch or gearbox, which are the parts of your car that will be looked at during a service. A yearly service is also NOT mandatory, but is strongly recommended to help keep your vehicle in roadworthy condition. Many motorists opt to have their MOT and service conducted at the same time, as it means any issues can be detected and rectified in one appointment.

 

But my car looks fine, so why would it even need an MOT?

While it’s true that your car may look fine at a glance, when was the last time you checked the tread on your tyres? Do you know the proper depth it needs to be at to be road safe? Do you think your brakes are as responsive as when you first got your car? Are the electrics still safe and functioning properly? The MOT is designed to ensure your vehicle is as safe as possible when you drive it, and lets you know if there are any problems before they become a real danger to you and other road users.

 

Thanks! Remind me, where can I get my vehicle MOT’ed again?

No problem – you can take your vehicle to your nearest Trust My Garage member business. Whether it’s for an MOT, check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service. For more information you can visit www.TrustMyGarage.co.uk – and be sure to check out the Trust My Garage Facebook and Twitter pages too!

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What to do when… Driving in Winter

Winter is here! With a chill in the air and crunch of frost underfoot, there can be no doubting the harshest season of the year is upon us. When it comes to driving, Winter weather can lead to accidents and issues on the road, so here at Trust My Garage we’ve put together some advice for helping you to stay safe during the cold season.

 

Plan your travel

Before setting off, be sure to check ahead that your route is clear of accidents and other issues that can cause delays, and that the roads haven’t been shut due to poor conditions.

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Check your tyres

If you have the opportunity and need, winter tyres could be a viable option for your vehicle. If you use your normal tyres, ensure they are inflated to the recommended pressure and have a minimum tread depth of 3mm across the width and circumference of the tyre in order to cope with the slippery and wet conditions.

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Check for faults

If you notice a fault with your vehicle, such as a cracked windscreen, dim headlight, or poorly charged battery, it’s important to get it sorted before undertaking any winter driving. If you feel there is a fault but aren’t sure how to proceed, you can always take your vehicle to a local garage to have it looked at by a professional – you can even use the TMG Find a Garage map to locate your nearest Trust My Garage member.

 

Check the dashboard

If your car is displaying a warning light on the dashboard it’s important to get it checked – the systems are there to keep you safe! If your vehicle isn’t performing at its best it could lead to breakdowns or accidents, so be sure to keep it in the best possible condition. If you aren’t sure what the lights on your dashboard mean you can take a look at our Getting to know your vehicle’s dashboard blog post to give you a breakdown of what you need to know.

 

Dress appropriately

Even though most of us have the luxury of heating in our vehicles, if we break down or have an accident we can often be at the mercy of the Winter chill. By dressing warmly and layering up you can keep warm – and you could even save money on your fuel consumption!

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Keep supplies in your car

In the case of a real emergency it’s important to keep supplies in your vehicle. Items such as a torch, blanket, biscuits, water, a hot drink, a hat, scarf and gloves, and a mobile phone charger or battery pack are always helpful to keep you safe and warm. You should also keep something to put under your tyres if you get stuck, and a shovel to clear any snow.

 

Control your speed

The Institute of Advanced Motorists (IAM) recommends:

“When driving in snow, get your speed right – not too fast so that you risk losing control, but not so slow that you risk losing momentum when you need it – and brake, steer and accelerate as smoothly as possible. Start gently in second gear, avoiding high revs. Stay in a higher gear for better control. Only use the brake if you cannot steer out of trouble.”

 

Your stopping distances also increase tenfold on ice, so be sure to leave ample room between any surrounding vehicles to stay safe on the road.

 

Read road signs

While you may use familiar roads while driving, any changes to the surface or temporary problems should be highlighted by road signs – so keep an eye out for any updates. Signs will also post any road closures or other issues, so be sure to look around for any information possible.

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If you’re driving on unfamiliar roads then it’s even more important to check road signs – nobody wants to get lost in the snow and ice! By employing careful, steady driving, you can give yourself enough time to read and process any information you need to know.

 

Know when not to drive

If conditions are too dangerous, the safest option is simply to not drive. Although it will delay you, it’s the safest option – and no drive is worth injury, no matter how small. It’s important to keep an eye on weather forecasts, so you don’t plan a journey when the weather is going to be particularly bad. Driving safe means that you can drive happy.

 

If you’re looking to embark on some winter travels, you can take your vehicle to your local Trust My Garage member. Whether it’s for a check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service – no matter the weather!tmg_ctsi_long

What to do when… driving with pets

It’s that time of year again! Everyone in the UK is gearing up for their summer holiday. You wouldn’t leave the kids at home, but what about your furry, four-legged friends? If you decide you want to take your animal companion along with you to your holiday destination, what are the best ways to make their trip as comfortable as yours? Well fear not, Trust My Garage is here with some top tips for driving with pets.

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Safety

First things first, you’ll need to know the law about driving with your animals in the vehicle. The Highway Code’s Rule 57 states:

“When in a vehicle make sure dogs or other animals are suitably restrained so they cannot distract you while you are driving or injure you, or themselves, if you stop quickly. A seat belt harness, pet carrier, dog cage or dog guard are ways of restraining animals in cars.”

So you’re in the clear to take your animal with you! The Code is very clear about what to do for both animals and drivers, as it’s the best way to ensure that everyone makes the safest possible journeys. While a carrier or caged boot is probably the safest option, if your dog is well behaved and clipped to a seat harness you’re okay to let them feel the fresh air through your windows. If you don’t want to restrain your pet in any way, take this advice from Rachael Kilroy, Senior Veterinary Surgeon at Vets for Life:

“If a dog is not secured safely then sharp braking or a collision could result in them being catapulted sharply forwards, potentially causing life-threatening internal injuries, as well as trauma to people in the car.”

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If your dog is in the car, they should be wearing a seat belt harness or be in a carrier.

 

Animal Happiness

If your pet isn’t used to being in a car, then a long journey shouldn’t be their first real experience. Prior to travelling, you should slowly let your animal into the vehicle to help them get used to their surroundings. Starting out with a very short trip – nipping to the shop, for example – and the building up the length of time in the vehicle is a great way to do this. Even if the first couple of times in the car are when it’s stationary, a good sniff and look around can go a long way to making your pet happier when travelling.

 

Planning

It’s always important to plan a trip, but our furry friends require a little extra attention when it comes to longer journeys!

You should take a regular break every 1-2 hours, depending on how restless your animal is, and pack plenty of water and treats – If you’re feeling thirsty or hungry, your pet probably is too! For longer journeys, you may want to think about planning a route that includes a stop near a park or wooded area to let your animal – especially dogs – stretch their legs and have a run around. When it comes to animals like cats, you might want to bring some toilet training pads too – accidents happen!

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Make sure you plan your drive with your furry pal in mind! (image source)

Your Destination

This might seem silly, but check your destination’s rules on pets! If you’re off to see family or friends, make sure they know in advance that you’re bringing your pet, and if you’re going to a hotel, camp site or similar location, check if – and which – animals are allowed. A quick internet search or phone call to your desired venue should do the trick, as many hotels etc. clearly state their pet policy. It’s no good getting all the way to your lovely summer holiday, only to be turned away at the sight of a wagging tail!

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Check your destination’s rules about pets before booking to avoid disappointment!

As well at your venue, many people research the area they go to stay at beforehand to see if it appeals to them. With a pet, you may want to take into consideration if the surrounding area is also animal friendly. Some beaches in the UK require dogs to be kept on leads for the duration of their walk, and some allow them to run free, whereas some don’t allow dogs at all. Some quick internet browsing should help you locate the best pet-friendly activities to fill up your holiday and keep your pets involved too.

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If you’re headed to the seaside check the local beaches are animal-friendly.

Car checks

Long journeys can take their toll on a vehicle, so if you’re planning a road trip then you don’t want to create stress for your family and pets with a breakdown – or worse, broken air con! If you visit your local Trust My Garage approved member, you can check your car is running at its best and take away any concerns before you travel, and make sure you, your family and your pets get the best possible summer holiday.

If you’ve got any other top tips, feel free to leave them in the comments! If you’re looking for some more general summer driving tips, check out our post on What to do when…driving in Summer!

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