At Trust My Garage, we believe that regular vehicle maintenance is vital when it comes to ensuring you and your motor get a smooth ride – but what other benefits are there to keeping your vehicle in tip-top shape? We’ve put together some handy information; check it out below!
Get regular full services
Getting your car serviced each year – and maintaining it between services – is money well spent. Problems are likely to be caught early on when they’re cheaper to fix, and your car will have a better resale value and longer life.
A well-maintained car is also more efficient, so you’ll save money on fuel as well. If you need to claim on a warranty you’ll normally have to show your car’s got a complete service record. (More)
Maintain the correct tyre pressure
Experts say up to 20% of your car’s energy consumption relates to its tyres, making them pretty much the single biggest simple-fix factor. And the most important thing you can do to minimise that consumption is ensure your tyres are inflated correctly.
You can check your tyre pressure by investing in a tyre-pressure gauge or foot pump (most have gauges built in). Alternatively, visit a petrol station forecourt where you can use their electric air pumps.
Your car will have a tyre-pressure chart displayed somewhere – usually in the door frame, inside the fuel-filler cap or in the handbook. Unscrew the dust cap off your tyre’s air valve, place the air pump nozzle over the valve, ensuring it is seated correctly. Once the tyre is inflated correctly, remove the nozzle and replace the dust cap. (More)
Utilise your local independent garage
With higher overheads and staff commission, dealerships are nearly always a more expensive choice for servicing and repairs than independent garages. The average rate for franchised dealers is £99 per hour, while independent garages typically charge £56 – saving you £43! (Source: GarageWire; May 2017.)
If you want find a reputable, local, independent garage operating to a Chartered Trading Standards Institute (CTSI)-approved Code of Conduct, you can use the Trust My Garage website’s Find a Garage map here.
Our members offer a range of services across the service and repair industry, ensuring you and your vehicle get the best possible service. For more information about Trust My Garage, you can also read our ‘What Trust My Garage code status means to you’ blog post, or visit the Trust My Garage website.
You may have read Part One of our Driving with Children article, but here are some more essential bits of information you should consider before heading off on your travels.
CHECK UP ON LAWS
Last year, the law changed regarding the suitable car seats for children of different ages and sizes. The law requires all children travelling in the front or rear seat of any car, van or goods vehicle to use the correct child car seat until they are either 135 cm tall or 12 years old. After this, they must use an adult seat belt.
For those of you who are planning on driving to and around another country, it is important to brush up on your knowledge of the local laws regarding motoring.
Did you know, in Italy you’re not allowed to drive in flip flops? Or that in France, you are required to keep at least one high-vis jacket available to hand in your car (not in the boot!) at all times, in case of an emergency?
Make sure you’re clued up on all the relevant legislations in order to keep you compliant with the law – you won’t want to scare the youngsters by being reprimanded by the police.
Driving with children is also the perfect opportunity to enforce road safety to help them to understand the importance of being extra careful on the roads.
DRIVE WITH ANOTHER ADULT OR OLDER CHILD
With RoSpa reporting that children and babies can distract driving, it may be beneficial to carry an extra responsible passenger, where possible, to tend to them while you’re driving.
On the motorway, in particular, pulling over is scarcely an option, unless there is an absolute emergency. This makes it difficult for you to check in on your backseat passengers, should they require your attention.
Having an extra pair of hands, and eyes, with you on your journey will take a great deal of stress off your shoulders, knowing that you won’t have to worry too much about the mischief they’re getting up to. This allows you to stay more attentive to the roads ahead.
COMFY CLOTHES AND SPARES
Buttons and stiff materials can be really uncomfortable at the best of time, but while stuck in the back of a car for hours on end, the discomfort can become unbearable – especially for children.
Ensure that kids are kitted out in loose, elasticated clothing to avoid digging and chafing.
It is also worth packing a spare pair of clothing for the journey. Wet wipes can clear up most stains, but when it comes to clothes stains, they may not suffice. Wearing wet, stained or sticky clothes will only make the children more irritable, which is best overcome by being prepared.
This also applies to nappies for babies. Be sure to dress your babe in a fresh nappy before the journey, and check and change at regular intervals.
Travel sickness is a burden that no one should have to bear. Where adults are much abler to tolerate such ordeals, children may not be so resilient.
It won’t always be possible to pull over, and doing so will cause frequent delays in the journey, which could lead to more restlessness.
Carrying sick bags in the car with you will save your interiors from becoming stained, and will also allow you to cut down the amount of times you have to pull over. Zip top bags are best, as these will prevent further spillages, and help to control any unwanted odours.
Wet wipes, disinfecting wipes, hand sanitizers and black bags will help to clean up the area further while you’re on the move. This is also where having a spare change of clothes to hand is useful!
Of course, prevention is far better than cure. Mints, Dramamine and peppermint oils can all help to avoid car sickness.
Eating too much before a journey can also make children sick, especially if they don’t save enough to time for digestion. Avoid feeding children heavy foods before setting off, and allow adequate time between eating and setting off.
Bored children tend to fidget and play with things they shouldn’t – including door handles! Make sure you take precautions to ensure your children do not risk harm. Should your car have 5 doors, ensure the back seats are child-locked to ensure your little ones don’t try venturing astray.
Most importantly, in order to keep your children safe on the journey, you need to be confident that the vehicle you are driving is completely up to the job. Breaking down on a motorway with children is not only inconvenient but potentially dangerous too.
Top up vehicle fluids, ensure your tyres are inflated and make sure your car is roadworthy before carrying your children across, or out of, the country.
Your local Trust My Garage member will be able to prepare your car for your summer travels. Head to www.trustmygarage.co.uk to find your nearest trusted garage.
Have fun and stay safe!
Driving in wet weather
Over the past few weeks, Britain has experienced heavy out-of-season showers. In some cities, these downfalls have proven too much for drainage systems, as flooding has been seen throughout the country. Although 20 June marked the official first day of summer, weather reports suggest that it may not be time to pack away the umbrellas and wellies just yet. When it comes to driving, too, extra precautions ought to be taken.
As most will remember from the theory driving test, rain can severely impair driving conditions. Aside from the splutters and splats of raindrops obscuring windscreens, stopping distances and visibility are also affected. Lack of care, when driving in the rain, can lead to lack of control, collision, and, in extreme cases, fatalities – so keeping safe during downfalls is essential. Acting as further solution, it has been suggested that drivers ought to avoid driving during extreme weather conditions, if possible.
Richard Gladman, Head of Driving Standards, said: “Only travel in extreme adverse weather conditions if it is really necessary.”
For most, avoiding the weather can be impractical, but there are easy ways to ensure greater safety when driving during the current weather conditions.
Here’s a list of things to consider during your summer downpour driving:
The last thing you want, when caught up in a spell of heavy rains, is to have your vision restricted due to damaged or dirty windscreen wipers. With the current unforgiving conditions, it is important to make sure that your senses, as well as your motor, are fully functional. During extreme downfall, it can become near impossible to see more than the stampede of raindrops on your windscreen, which makes it increasingly difficult to spot a potential hazard. What’s more, excess water decreases the amount of grip your tyres have on the road, which could lead to slipping and sliding, should your breaks be pressed too abruptly. Avoid potential casualties by ensuring your lights, windscreen wipers and tyre pressures are all present and correct, and be sure to stay attentive. Contact your local Trust My Garage to carry out all your essential car checks.
Planning is key when it comes to driving in extreme weather conditions. Where it is best to avoid travelling altogether, if this is unavoidable, forward-thinking is important. Gladman said: “Before setting off, check for any weather alerts, traffic updates or planned road closures that may affect your journey.” It is beneficial to clue yourself up on any roads in your area that are prone to flooding; this will allow you to avoid potentially dangerous routes. What’s more, it is best to allow more time to reach your destination, as the current weather can lead to longer routes, more diversions and lengthier traffic queues. These circumstances could lead to stress behind the wheel which can poorly affect your driving. Stay safe by planning your journey in advance, and leaving out earlier than usual.
It’s no secret that some road surfaces around the country are a little worse for wear; what’s more, heavy rains often lead to them becoming even more damaged. As well as leading to a slightly bumpier journey, damaged road surfaces can also be detrimental to your tyres, causing excessive wear and tear. In clear weathers, it is far easier to avoid potholes or chips in the road; however, during the rain, puddles make them increasingly difficult to spot. A tip for spotting potentially impaired surfaces is to look out for any loose chunks of tarmac, as these are signs of damaged road surfaces.
With heavy rains deterring vision, it is important for motorists to stay visible. Switching on your dipped headlights will allow other drivers to see you easily – without overwhelming them with the glare of your full beams. When driving an unfamiliar car, it is important to make sure you are aware of how buttons and switches work before setting off on your journey. In extreme weather conditions, familiarise yourself with the light switches and settings before revving off.
It is a fact that stopping distance increases during wet weather. Due to the excess water on the roads, your tyres grip is far less efficient, so slips and skids can be unavoidable. During extreme weathers, it is essential to consider your speed, as the physics of driving in the rain dictates that the higher the speed, the greater the stopping distance. Stay safe by sticking to the speed limit and keeping a safe space between you and the car ahead.
Reduced speed will also provide a smoother ride when driving through large puddles. When driving through excess waters, or at high speeds on wet roads, your car faces the risk of building up a layer of water between the vehicle’s wheels and the road which cannot be cleared by the tread on the tyres. If this becomes too much for the car to handle, your vehicle could lose traction which prevents the car from responding to your controls, and gaining a mind of its own. This is called aquaplaning, and gives you the feeling that your car is on water-skis. You may also notice the car becoming much quieter, as the noise of tyres on tarmac will disappear.
In this event, although instinct may dictate it, it’s best to avoid slamming on the brakes or jerking as these can lead to skidding. Should this happen, allow the vehicle to follow the path that it wants to and ease your foot off the accelerator until you can feel friction and traction coming back to your wheels. At this point, it is safe for you to gently nudge your steering wheel and use your brakes lightly (if your car has ABS, at this point, you can brake normally). More preventatively, keeping a steady pace will allow for a more streamlined approach to the water, decreasing your chances of aquaplaning, or spraying other road users.
Aquaplaning is much more likely if your tyres are worn, so be sure to check your tread depth regularly.
In extreme circumstances, torrential rain can interfere with the electrics of your vehicle, leading to a breakdown. Plan ahead for any emergencies by keeping your mobile phone charged, so you can call for recovery. It is also recommended that you are familiar with your local garage for any repairs that may be needed. Be sure to download the Trust My Garage app or head to the website to locate your nearest trusted garage. While you wait for your recovery service, ensure your bonnet is closed to avoid further complications.
Most importantly, during the extreme weather conditions, it’s important to stay warm and dry – ensure your car is kitted out with emergency supplies such as blankets, first-aid kits and extra food and drink.
For more information on how to keep you and your car safe during the summer flooding, seek advice from your local Trust My Garage member.
With only days to go until the Easter holidays, many of you will be already thinking ahead, planning a short getaway to make the most of the long weekend. Latest statistics from Visit England have revealed that short trips are the fastest growing area of domestic holidays, with nearly 30 million one to three day breaks taken during 2013; a 17 percent increase from 2008, meaning more and more of us are choosing a staycation.
This is great news, but with the number of cars on Britain’s roads increasing over this period and with forecasters predicting that the uncertain British weather looks set to surpass itself with the risk of flash flooding and even snow showers well into April, there promises to be a number of challenges for motorists to face. With this in mind what do you need to consider to ensure you keep on the move?
Whether it’s your own car which breaks down or you’re stranded on a motorway as a result of an incident, the motorway can be an overwhelming prospect. Just recently, drivers on the M6 were stranded for more than 24 hours after a crash whilst maintenance workers repaired sections of the road.
If you find yourself stuck on the motorway it can be tempting to keep your engine running, especially during cold weather as a means to heat your car. However, by doing this you run the risk of running out of fuel. If you find yourself stuck on the motorway with no end in sight, turn off your engine, turning it back on for ten minutes every hour, to keep your car warm. Before going on a long journey make sure you’ve packed blankets and extra clothes as well as water and food supplies, keeping you warm and hydrated in the event that you get stuck on a motorway.
If your car shows signs of breaking down, such as making spluttering noises or the engine failing, the first thing to remember is not to panic. If possible, carry on until you come to the next exit and find a safe place to park. If this isn’t possible, move onto the hard shoulder, making sure your hazard lights are on. Once you’ve parked safely, get yourself and other passengers out of the car by the left hand doors; don’t be tempted to stay in your car as there is still a danger that your car could still be hit by passing traffic. Remove emergency items from your car and make your way to the safety barrier. Don’t be tempted to carry out repairs on a motorway, regardless of how simple or straight forward you believe them to be. Wait in a safe place and call your breakdown company. Alternatively, if you have downloaded the Trust My Garage app on your smartphone, you may be able to find a local trusted garage nearby which offers a recovery service.
It is not only the motorway than can present problems if your car breaks down, side roads and isolated areas, can also be frightening places to suffer a break down. If it does happen, if safe to do so, place a warning triangle at least 45 metres away from your car, letting any other drivers that may be passing of your presence. Get back in your car, ensuring your doors and your windows are locked and your hazard lights are on. Keep your phone well charged and call for help remaining in your car until help arrives.
The risk of flash floods as seen across the country in recent weeks is likely to pose a threat well into April according to forecasters. In the West Midlands alone, a number of weather warnings recently resulted in drivers being stranded in flood hit roads. If you are faced with floods and heavy rain and are considering driving you should first check the depth of the water. In most vehicles you should never attempt to drive through water that is up to the centre of your wheels.
When driving through water, keep your speed to a minimum to avoid creating a large bow wave. If you find yourself stranded in flood water and your engine cuts out, don’t try to restart the engine as this could result in further damage. If possible make it safely to dry land, get out of your car and ensure all the windows and doors are locked to reduce the risk of further damage and wait for the emergency services.
There are currently an estimated 7,000 breakdowns happening every day on Britain’s roads, and many of these could be avoided as the biggest cause of car breakdowns in the UK, according to breakdown providers, is car maintenance issues. This is easy to prevent if drivers are prepared for their journey. Punctured tyres, running out of fuel and a flat battery top the list as the most common causes of vehicle breakdowns. Keeping your vehicle well looked after, not only with regular checks yourself but with regular servicing at your local Trust My Garage workshop, will keep your vehicle in good condition, reducing the risk of your vehicle breaking down.
How TMG can help
Trust My Garage has a free app which not only allows drivers to locate their nearest Trust My Garage member, but during a breakdown or an emergency, drivers can instantly find out which garage provides a recovery service, meaning you’re only a click away from getting help.
To find your local trusted garage just put your postcode in our garage finder and we will show you where your nearest Trust My Garage members can be found. And you can even submit feedback on the service you receive via the Trust My Garage website! To find details about your nearest Trust My Garage Member and the services they provide, or for more information regarding the Trust My Garage App, visit us here.
It’s great news for consumers as Trust My Garage (TMG) has now been granted Chartered Trading Standards Institute (CTSI) approval under the Consumer Codes Approval Scheme (CCAS). This means that when you take your car to a Trust My Garage member, you will now benefit from additional protection beyond the standard consumer rights, giving you the added assurance of a professional service, and the knowledge that your TMG member has chosen to accept the provisions of the TMG Customer Charter which forms the basis of the scheme’s compliance with the CCAS criteria .
The CTSI aims to help consumer-facing businesses, both in the UK and abroad, maintain the highest standards, giving peace of mind and added protection to customers. Businesses wishing to apply for code approval status face a rigorous process, and approval is only granted to organisations that can firmly demonstrate a commitment to the highest level of customer service and protection, and which also have a commitment to continually improving service standards within their industry.
The TMG consumer code is now the only code in the UK exclusively open to independent garage businesses, with the aim being to raise stands within the independent sector and promote peace of mind to all customers. The code means that it will ensure a strong disciplinary framework designed to ensure garages maintain the high standards that Trust My Garage stands for. It will also support garages to ensure that motorists always get the very best service at independent garages displaying the Trust My Garage shield.
But what does it mean for you when you visit your local member?
- In addition to knowing the technicians at your local Trust My Garage member will be regularly assessed for quality and professionalism, you now have the assurance that they will always have access to up-to-date technical information, facilities and equipment, meaning that you are guaranteed a professional, quality service every time you visit a garage displaying the Trust My Garage shield. TMG businesses comply with the highest standards set by the CTSI, the national body for trading standards professionals.
- In the rare event that you might have a complaint regarding a Trust My Garage member, you now have additional protection beyond standard consumer rights, including a clear complaints procedure and access to the National Conciliation Service, TMG’s alternative dispute resolution provider.
- When you take you vehicle to one of our members for a service or MOT, you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.
- Trust My Garage truly is the independent scheme for independent garages in the UK. We have no hidden agenda or commercial affiliation, which means we really do exist to ensure that independent garage standards are continuing to improve; we have no commercial influence.
- There are now more TMG members than ever before. Since we became the only CTSI backed code exclusively for independent garages, we have experienced a significant increase in enquiries from garages wanting to join the scheme, but only those that meet our standards and conditions are becoming members., We now have over 2,800 members and this number is growing all the time, meaning that there really is a TMG member near you, wherever you are in the UK.
Sounds good doesn’t it? But how do you find your nearest Trust My Garage member and join thousands of motorists enjoying independent quality every day? Simply visit our garage finder on our website or download the Trust My Garage app. Enter your postcode and we’ll show you where your nearest members are.
You can download the Trust My Garage app from any smartphone and it will instantly recognise your location before showing a number of trusted garages nearby. From the app, you can view garage feedback, view our educational videos and call one of our members directly to book a service, MOT, or recovery service.
Our brand new video explains more about Chartered Trading Standards Institute (CTSI) approval and what it means for you:
After an incredibly eventful four days full of blood, sweat, tears and cake, we are all still just about recovering from our Charity Challenge! It was hard work, challenging, emotionally draining, but most of all, it was absolutely fantastic to see so many of our members donating generously to a worthwhile cause, with automotive charity BEN receiving a whopping £8,500.
For those of you who like gravy on your chips, look away now. We can officially announce that the winner of the challenge was … *drum roll please*… the Southern Softies! They just about edged their geographical rivals with 48 visits of members to 40, but it went right down to the wire as both teams went at it hammer and tongs to claim the much coveted winner’s place.
Logistical thinking and military precision were required as the two teams plotted their path to victory, there was just slightly more Southern strategy than Northern nous. The two sides can be massively proud of their immense efforts, and even though the Northern Numpties lost, they can sit safe in the knowledge that their bold efforts have helped raise such a fantastic amount.
The drive was a lot of fun for everyone involved and thanks to the garage finder on the Trust My Garage website both teams easily managed to navigate their way around the width and breadth of the country, visiting an impressive 88 Trust My Garage members in total. The reason that we used this method as a way of mapping the routes was to prove that wherever you are in the UK, there is a Trust My Garage member nearby who can help, and you can find them through our website.
All of the £8,500 raised from the Charity Drive will go to BEN. The charity has been helping those who have worked in the automotive industry, and their dependents, since 1905, providing invaluable financial, emotional and physical support.
On top of that, the two Volvos supplied to us by a vehicle recycling specialist were sold on after the event and added a further £396 to the total.
We’d like to express our gratitude to everyone who supported the charity drive and followed our Twitter and Facebook updates. Now you know that our online garage finder really does work and when we say there’s one of us near you, we really mean it!
To find your nearest Trust My Garage member, head here!
Perhaps the most telling sign of our recovering economy is that 2013 saw the highest number of new car registrations since 2007, before the world was plunged into the doom and gloom of the global recession.
Figures released by the Society of Motor Manufacturers show that 2,264,737 new cars were registered in 2013, and December marked 22 months of consecutive growth, a statistic that’s unparalleled across Europe and makes the UK the second strongest automotive manufacturer, behind perennial manufacturing powerhouse Germany.
Motorists lucky enough to own a new car will want to make the most of the technology at their disposal, and that means receiving the best maintenance at the best price.
Independents vs franchised dealers
It’s a common misconception that having your new car serviced at an independent garage will void your warranty, and that you must go to a franchised dealer. This is absolutely not the case, and in fact under European Law, the Block Exemption Regulations give you the right to have your vehicle serviced, maintained and repaired at an independent garage of your choice, without invalidating your warranty. This is as long as the independent garage services the vehicle according to the manufacturer’s schedule using parts which are of “equivalent quality”, which all Trust My Garage members comply with.
So, what are the benefits of having your new car looked after by an independent garage? Well, the most obvious one is the cost saving you’ll enjoy. New cars don’t come cheap and it’s likely you’ll have invested a serious amount of money into yours, so why needlessly waste money going to a main dealer? The Independent Garage Association recently polled 2,000 of its members and the statistics are quite startling. The poll showed that the average labour cost is just over £40 for independent garages, whereas the same rate for main dealers is currently much higher.
It’s only natural to assume that the cost saving will mean a sacrifice in quality, right? Wrong! Members of Trust My Garage have access to the same level of technical information and parts as main dealers, and train their staff to the same levels too. There is no compromise on the quality of work you’ll receive at an independent garage, meaning you’ll receive both great service and fantastic value.
It’s also worth pointing out that you’ll have a far more positive experience at an independent garage, which are often family fun businesses, because they rely on your continued custom, and will go that extra mile to ensure you keep going back. Main dealers don’t rely so much on retained customers, and more often than not you’re just another statistic. Technicians at independent garages are well and truly part of the local community, they’ll shop at the same grocers at you and take their kids to the same school as yours. By choosing an independent garage you’re reinvesting money back into your local community, which can only be a good thing!
Don’t fall for the myth that states you need to have your vehicle serviced at a main dealer. By going to a local trusted independent garage you’ll not only receive a level of service that is at the very least is on a par, but you’ll also save yourself a lot of money at the same time, money that can go towards your next new car!
Visit the Trust My Garage website to find your nearest member. Each Trust My Garage member has all the skills and technical expertise required to give your vehicle a thorough service. Members of Trust My Garage are true professionals, complying with a strictly code of practice. What more, all members of Trust My Garage are independent garages – local independent businesses which are part of the community. Trust My Garage is the truly independent scheme for independent garages.
You might have noticed how independent garages have changed over the years. Gone are the days when your local garage was an oily institution with overalls strewn all over the place and trashy pictures on the walls. Independent garages of the 21st century are efficient businesses constantly striving to give their customers the very best experience and value.
Milton Keynes’ Quality Car Service is a Trust My Garage member that has been operating as a family-run business for five years. The advances that Quality Car Service has made in that time are truly impressive, with a real strategic approach to the day-to-day running of the garage, ensuring they’re capable of dealing with any job, no matter how difficult it may be, and leaving their customers satisfied.
Owner Chris Gurney runs through the top five things that Quality Car Service, and many other independent garages, are doing and how they benefit you, the consumer.
1. Web design
This enables us to be very reactive with online web offers etc. We also run our own online advertising campaign via Google AdWords and we measure the results, meaning we can be instantly reactive to online pricing and offers as we can tweak them and see immediate results. We record how each customer found out about us, whether it’s from a recommendation, repeat business, Google or Facebook and we can also see the return on investment for each of these areas of marketing. Our web designer also keeps Facebook and Twitter up to date, and we send out emails requesting feedback on the service they have received. We really do listen and take on board the feedback we receive, using it to improve our own services and quality of work. We employed our own full time web designer 14 months ago, however this role has evolved into an Online Marketer, a must for every independent garage.
2. Staff harmony
We have a morning meeting with all our staff where we address issues, share information on technical jobs from the day before, keep everyone updated on industry news and measure each person’s performance. We talk to our staff on a daily basis and ensure they are happy at work and take interest in their lives away from work. Each year we set the technicians standards and they have to attend a minimum of three training courses a year and all free training seminars that are available. If our staff are happy then that is definitely passed onto the customers – if you come in for a servicing and everyone looks fed up and miserable then the likelihood is you’re not going to come back!
3. Staff training and incentives
Industry qualifications take priority and every technician has a minimum of NVQ2. We also give them the option of achieving NVQ3 which is paid for by the company and we align the pay accordingly to help drive them to achieve the qualification. We also let our staff choose which training courses interest them, whether it be electrical, diesel or manufacturer training. If you bring your car in then of course you want our mechanics to be as knowledgeable and qualified as possible. We understand that these days people simply don’t have time to know their cars inside out, that’s our job.
4. The focus on customer service
There’s a lot to be said for a family run business and we are very hands on. We treat our customers how we would want to be treated in a garage and this attitude is infectious. Our staff have a real desire to look after our customers and they take complete ownership of this from the moment a customer enters the garage, throughout the day with regular contact and at the end of the day when it’s time to run through the work carried out and hand the vehicle back to the customer. Our full-time valetor takes real pride in his job – he knows how many service washes he has in a day and when he can he will upgrade the service wash to include a body wax. It’s a nice touch to show customers we really care. We review the percentage of repeat customers we see on a monthly basis and we strive constantly to grow this. If the figure goes backwards then we find out exactly why and react.
5. Constantly updating hardware and diagnostics
We’ve all heard the story of the garage owner that had to close down due to not investing in equipment and it’s very true that you must invest constantly into the latest tooling and diagnostic equipment. If you cannot diagnose a car because you do not have the correct on-board diagnostics reader then you lose the customer. If you’re not prepared to invest in a tyre pressure monitoring system then don’t bother selling and fitting tyres. Ultimately if you cannot diagnose a fault you will lose the customer. Our staff and customers recognise the investment we make and this keeps them loyal to us.
It’s not only the workshop that needs investment and we are currently looking at working with a company to develop a fully automated electronic point of sale system (EPOS) that is being developed for the garage industry. The EPOS is the digital system used in retail establishments. This is cutting edge and it’s what we, and other garage owners, have been looking for for a number of years. Watch this space, it’s going to transform the front end service and customers’ perception of the industry.
We are always doing our best to showcase the quality and expertise offered by independent garages throughout the country. In fact, Trust My Garage was set up for this very reason – to show motorists that they don’t have to pay main dealer fees for a professional and honest service – but that an even greater service is available at their nearest independent garage.
There is no better proof of this than our Cornish member Powell’s Garage, which has picked up a prestigious national award after being named the Independent Garage of the Year.
Powell’s Garage beat off fierce competition to be recognised as the leading independent garage in the country by Motor Trader magazine, in its annual industry awards.
A panel of judges recognised the professional and honest service provided every day by Powell’s Garage, rounding off an exciting year for the business after it recently celebrated its 60th anniversary.
But what sets Powell’s Garage apart from other independent garages?
Heather Powell, Joint Managing Director of Powell’s Garage, told us her aim is to always provide the highest level of customer service.
“The whole ethos within the business is all about giving the customer the best possible experience when they have any dealings with us,” she said.
“We are totally honest with our customers and they respect and appreciate that.
“We have a relationship with so many of our customers that is relaxed and pleasant, like old friends.”
Heather added: “We genuinely think about the customer experience first and profitability second.
“We look at things on a long term basis – if we look after the customer then we hope that they will stay loyal to us and recommend us to their friends and family.”
This is the second time Powell’s Garage has won this award, and highlights its commitment in providing the best possible service to vehicle owners.
Its client base runs into its thousands, including ordinary car owners to different fleet companies, including Tesco and Sainsbury’s delivery vehicles.
And not only does the garage have two MOT test bays, it also has a ‘Fast Fit’ department, with huge stocks of competitively priced tyres and facilities for testing cars, vans and motorhomes.
“Our aim is to stay ahead of the game,” said Heather. “We always look to have the best possible premises and therefore customer service.
“We want the most up to date equipment throughout the whole business, not just in the workshop.
She added: “We focus on the little things. Not just the big things. Attention to detail is important.”
Powell’s Garage prides itself on the outstanding customer service it provides. So, we asked Heather for her three top tips for customer service which demonstrate the quality of attention you can receive when you take your car to a Trust My Garage member.,
1) Listen carefully to your customer and act on their wishes, not your own
2) Make things as easy and stress free for your customer as possible
3) Put yourself in their shoes, what would you think?
With a philosophy like this and such attention on the customer, it is no wonder that Powell’s Garage has once again been named the best independent garage in the country.
Do you want to know where your nearest trusted independent garage is? Simply type your postcode in our garage finder and benefit from the same kind of service offered by Powell’s Garage – near you!
When we say there’s one of us near you, we mean it! We already have nearly 2,000 independent garages across the UK confirmed as Trust My Garage (TMG) members which means that the decision where to take your vehicle for a service or repair has never been easier.
Whether you are in the busy streets of London or Manchester, or a little farther away from the hustle and bustle of city life in the Yorkshire Moors, a Trust My Garage member will be nearby to provide you with a professional and honest service at the right price. Just type your postcode into our garage finder and we will locate your nearest TMG approved garage.
Take the small village of Bellingham as a case example. It is located north-west of Newcastle, and has a small population of just a few thousand villagers. You would think that reliable and trustworthy garages would be hard to come by, but they do have a Trust My Garage member nearby!
One of the latest garages to join Trust My Garage, Bellingham Garage Services may seem like just a normal garage to most, but to local residents it has been a remarkable reminder of a much valued community resource.
The Garage has provided the village’s only petrol pump and one of two MOT testing stations for the last 15 years, but it went into decline when the previous owner reached retirement. The garage was at risk of closure and the local community faced losing the only nearby resource keeping their vehicles on the road. A new owner turned the premises around by investing in a £60,000 refurbishment which transformed it into more modern premises. Once back on track, the garage was then accepted onto Trust My Garage.
Today the garage is a far cry from the state it was in before being taken over a year ago. The run-down forecourt shop, which operated a manual cash till and produced handwritten receipts, is now a modern community store, equipped with the latest technology. New offices have been built onto the back of the workshop and a new, spacious and attractive reception/MOT viewing area has been built, complete with double glazed sliding doors. This allows visitors to safely see the work being carried out on their vehicle in the workshop next door. Plans are already place in purchase an additional petrol pump and Bellingham Garage Services has already had an electric car battery charger installed on site. A drive from Manchester to Edinburgh takes 110 miles but electric vehicles only have the capacity to travel 100 miles without a recharge, so this provides another important service to nearby commuters.
We have worked with the new owner throughout the entire regeneration process and have helped him not only restore a vital community service to Bellingham, but to create a garage that local residents are proud of and happy to entrust their vehicles to.
This is just one example of a Trust My Garage member in an isolated location and there are many more. If you type the postcodes for any of the more isolated areas of the UK, such as Bodmin Moor, Dartmoor, Exmoor, North Yorkshire, the Pennines or the Lake District into our postcode finder, we will find you a nearby Trust My Garage member.
So next time a warning light flashes up on your dashboard in the middle of nowhere, your engine starts grumbling in the middle of the countryside, or you breakdown on the moors, remember there is one of us near you. Just type your postcode into our garage finder to find your nearest member.