You have the RIGHT to choose Independent value

Are you the proud new owner of a 63 plate? A new car is a significant investment so you will want to make sure that it is Right to Repairproperly maintained. But where is the best place to get quality regular servicing at value for money prices?

The proud owner may ask themselves

“If I buy a new car I can only use the main dealer for servicing and repairs so that I don’t infringe my warranty”
MYTH!

Wrong! Under European Law the Block Exemption Regulations give you the  right to have your vehicle serviced, maintained, and repaired at an independent garage of your choice without invalidating your warranty TRUTH!

Also, did you know that recent research undertaken by the Independent Garage Association revealed that Main Dealers can be up to £40 an hour more expensive than independent garages. Driver woman showing new car keys

So, having experienced the joys of your new driving machine and all the latest innovative technology and gadgetry that the manufacturers have designed  to make your motoring safer, more comfortable and even more enjoyable, you want the same quality support when it comes to vehicle servicing.

Although taking your car to a Main Dealer might be the normal thing to do, you can equally get a professional and honest service and pay  a reasonable price for parts and labour from a good independent garage.

There are thousands of quality independent garages that are perfectly competent to service newly manufactured cars. They have full access to manufacturer information and operate equipment and tools that can analyse faults on your vehicle and with quality parts and trained staff, independent garages are able to offer you safe and clean mobility throughout the entire life cycle of your car. Taking your brand new car to an independent garage will not invalidate your warranty  as long as the garage services the vehicle according to the manufacturer’s schedule using parts which are of “equivalent quality”.

Most of the parts which are fitted to a modern car during routine servicing are not made by the vehicle manufacturer themselves anyway.  Parts such as brakes pads and oil and air filters which are supplied to vehicle manufacturers for OE (“Original Equipment”) fitment are usually available with the actual makers branding at significantly lower cost –  so they are not just “equivalent quality” , they are identical apart from the box they come in.

How am I affected?

As a consumer you are no longer forced to rely on the vehicle manufacturer as the exclusive supply source for parts and repair services for the aftermarket care of your vehicle. Your car is your property and the law enables you to choose exactly who carries out the work on your car.

Even if your car has an electronic service record held digitally in the vehicle manufacturer’s systems, the same rules give the independent garage the right to access and update the record to keep your vitally important service history intact.

Why go to a TRUST MY GARAGE approved independent garage?

Cost

The Independent Garage Association recently polled over 2000 of its members on their labour rates and results concluded, that independent garages ‘continue to offer motorists the very best value for money.’ Figures from the poll show that the average labour cost is slightly over £40 for independent garages, and the most recent Warranty Direct annual Labour Rates survey demonstrates that average labour rates for franchise garages stand at a national average of £95.94, with some franchised dealers charging a staggering £55.94 an hour more than independents.

Access to technical information and quality parts

Although independents cost a significant amount less that main dealers there is no compromise on the level of expertise and parts. All TRUST MY GARAGE members have access to the same level of technical information and  quality parts. Training is also no different and most independent garages train their staff to the same levels as main dealers.

No car is a challenge

TRUST MY GARAGE members are specialists in all makes and models and work to very high standards continuing to achieve key industry standards set by TRUST MY GARAGE.

A more personal service

Independent garages are renowned for their friendly faces and high customer retention levels. All TRUST MY GARAGE members pride themselves on the personal service that they provide their customers with, in order to increase the level of trust between them. The TRUST MY GARAGE customer charter states that all garages must explain the work they do clearly and treat customers and their vehicles with respect.

So if you’re now thinking again about where to take your new car for a service, find your local TRUST MY GARAGE member HERE without worrying about invalidating your warranty!

About trustmygarage

TRUST MY GARAGE (TMG) is a scheme developed for independent garages by the Independent Garage Association (IGA) to recognise the high standards of independent garages throughout the UK.

Posted on July 17, 2013, in Block Exemption, car maintenance, Choosing a garage, Right to Repair, vehicle repairs and servicing and tagged , , , , , , , , , , . Bookmark the permalink. Leave a comment.

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