In January last year, the UK government announced it was creating a consultation which could possibly extend the time allowed before the first MOT of a vehicle’s life from three years to four then annually thereafter – known as the 4-1-1 system.
At the time, Trust My Garage wrote extensively on why the 4-1-1 system was dangerous in a blog post, viewable here.
We are now happy to announce that as of January 18th 2018, the outcome of the consultation – based upon public and automotive industry opinion – was that the government has cancelled any plans to extend the time before a vehicle’s first MOT.
Upon the announcement of the consultation last year, Trust My Garage stated:
“If a vehicle has a defect by its third year of use, then extending the MOT for a further year will also have the effect of increasing the number of defects the vehicle carries, because defects associated with one component due to excessive wear could then snowball and cause defects with the related components in the vehicle. Not only is this dangerous for motorists, but it could also be costly as minor repairs that could be fixed in the third year could become major defects by the fourth.”
According to the consultation’s respondents, much of the public agreed. Most respondents were against the proposals on safety grounds, arguing that the savings to motorists were outweighed by the risk to road users and the test often highlights upcoming issues affecting the vehicle. A public survey for the Department for Transport by Populus also showed fewer than half of people were in favour of the change.
Jesse Norman, Roads Minister, said: “Although modern cars are better built and safer than when the MOT test was last changed 50 years ago, there has been a clear public concern that any further changes don’t put people’s lives at risk. We are looking at further research to ensure the MOT test evolves with the demands of modern motoring.”
Under the current system, 27.48 million vehicles took the MOT test in 2015 and 4 out of 10 of them were found to be unroadworthy when examined. (DVSA, 2015) Along with this, more than 770,000 vehicles were discovered to have a dangerous defect in 2013/14, equating to nearly 2,200 every day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment. (DfT, ‘MOT Scheme Evidence base’, 2008)
To find out more about why changes to an MOT’s frequency would be a danger to both vehicles and road users, take a look at the ProMOTe website here.
If your vehicle is due for an MOT or you feel it needs a bit of maintenance, why not visit the Trust My Garage website and find a trusted independent garage in your area? Click here to use our handy Find a Garage map to find your nearest member. If you aren’t when your vehicle’s MOT is due, The DVSA have created a new MOT Reminder Service. To arrange your e-mail reminder, click here.
Every year from the age of three your car should, by law, go in for an MOT test. But what exactly does the MOT do and why are they so important?
What even is an MOT?
During an MOT, the most important parts of your vehicle are “checked to make sure they meet the legal standards” (Gov). By having an MOT, you’re making sure that your car is safe to drive on UK roads. It’s called an MOT because it was originally named after the original Ministry of Transport (MoT). (source)
But I’ve had my car serviced, isn’t that the same?
Simply put, no. The MOT does not cover the condition of the engine, clutch or gearbox, which are the parts of your car that will be looked at during a service. The MOT looks at mechanical parts of your car and emissions as well.
Ok, so what parts of my car does the MOT look at?
The MOT provides you with an evaluation on the condition of most of your car, such as bodywork, fuel, seats, brakes and tyres. For a more in-depth breakdown of all the parts of your car looked at during the MOT, you can have a look at the full government list here, or take a look at the photo below.
So why is the MOT so important for my car?
Under the current system, 27.48 million vehicles took the MOT test last year and 4 out of 10 of them were found to be unroadworthy when examined. (DVSA, 2015) Even with a regular test every year, that’s still just under 11 million vehicles that aren’t fit to drive on UK roads.
With the Government opening their new consultation about extending the time before a car’s first MOT, it’s important to think about how many more dangerous vehicles – which could be over 3 and a half million! – that could be around in just one extra year’s time.
Wait, the government want to do what?
Yes, you read that right. The government have opened a public consultation asking for opinions on whether a car should be able to wait 4 years for its first MOT, instead of 3. It’s being called the 4-1-1 system, and while it might seem like a good idea, the facts say otherwise. There is a belief that because modern cars are more reliable, they do not need to be tested so strictly. In practice this is incorrect. Not only is the current MOT failure rate higher than it was in 2008 (when vehicles were less reliable), components designed to wear out – like tyres and brakes – are far more likely to have become dangerous by the time the vehicle is four years old.
But an extra year with no MOT would save me money, right?
Well, that isn’t exactly the case. Extending the time allowed before the first MOT of a car or motorcycle’s life from three years to four would likely prove more expensive for motorists, as it would raise the likelihood that minor problems become more serious defects – which then triggers in turn further defects which require more significant and more costly repairs later. It may also be the case that defects associated with one component due to excessive wear could then result in defects in different but associated components which would otherwise have remained serviceable. The defects are therefore cumulative – which could cost you even more money.
But my car looks fine, so why would it even need an MOT?
While it’s true that your car may look fine at a glance, when was the last time you checked the tread on your tyres? Do you know the proper depth it needs to be at to be road safe? Do you think your brakes are as responsive as when you first got your car? Are the electrics still safe and functioning properly? The MOT is designed to ensure your vehicle is as safe as possible when you drive it, and lets you know if there are any problems before they become a real danger to you and other road users.
Surely it can’t be that much of a problem though?
That’s where you’re wrong. In 2013/14 there were more than 770,000 vehicles discovered during MOT tests with a dangerous defect. Nearly 2,200 EVERY day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment (DfT, ‘MOT Scheme Evidence base’, 2008). Now, when you go out on to the roads, do you want over 2,000 chances of being in an accident due to a dangerous car?
You’re right, that’s bad! But what can I do to stop it happening?
For a start, you can take your vehicle for its yearly MOT, to make sure it’s in the best possible condition. If you’re looking for a garage that will carry out a thorough, DVSA standard MOT you can find your nearest trusted independent garage on the Trust My Garage website. All the garages are Chartered Trading Standards Institute (CTSI) approved and are ready to do the best work for you and your vehicle.
You can also head over proMOTe’s website if you’re looking for some more facts, or you can to the Government website and take a look at the MOT consultation yourself. It’s open for response from all members of the public, so if you think it’s a bad idea, like we do, let the government know!
The Government has announced a proposal to consult on extending the time allowed before the first MOT of a vehicle’s life from three years to four – known as the 4-1-1 system (Summer Budget, 2015).
While many motorists may think this is a good idea, there is ever-growing evidence that the increase of faulty and potentially dangerous cars on UK roads would result in extra injuries and possibly even deaths.
The Department for transport (DfT) released a report that stated that the addition of an extra year before a car’s first MOT could mean injuries rise by 2,000 a year, with an estimated 71 of those injuries being fatal.
Evidently any move to extend the time allowed before the first MOT of a car or motorcycle’s life from three years to four years would seriously endanger road safety for all road users.
Not only would the changes be dangerous, but they mean that there would also be an increase in repair costs for drivers and an inevitable increase in harmful emissions due to the additional time that vehicles had been active on the roads without the essential checks carried out during an MOT.
There have been previous attempts in government to introduce an extended first MOT period – in 2008 and 2011 – both of which considered the 4-1-1 as a structure for MOT frequency, and both at both of these times the government decided that no changes should take place. There have been no changes in the MOT design or car safety that would then mean that the 4-1-1 structure is now viable.
Under the current system, 27.48 million vehicles took the MOT test in 2015 and 4 out of 10 of them were found to be unroadworthy when examined.(DVSA, 2015) Along with this, more than 770,000 vehicles were discovered to have a dangerous defect in 2013/14, equating to nearly 2,200 every day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment.(DfT, ‘MOT Scheme Evidence base’, 2008)
Currently many vehicles are found to be unroadworthy at three years old; therefore it stands to reason that extending the MOT to four years will mean there are even more vehicles on the roads in a potentially dangerous condition. There is a belief that because modern cars are more reliable, they do not need to be tested so strictly. In practice this is incorrect. Not only is the current MOT failure rate higher than it was in 2008 (when vehicles were less reliable), components designed to wear out – like tyres and brakes – are likely to have become dangerous by the time the vehicle is four years old.
If a vehicle has a defect by its third year of use, then extending the MOT for a further year will also have the effect of increasing the number of defects the vehicle carries, because defects associated with one component due to excessive wear could then snowball and cause defects with the related components in the vehicle. Not only is this dangerous for motorists, but it could also be costly as minor repairs that could be fixed in the third year could become major defects by the fourth.
Not only is the proposed system dangerous to vehicle safety and public safety, it is also dangerous for the environment. Air quality and reducing emissions is a high Government priority, but extending the time allowed before a vehicle’s first MOT allows polluting vehicles (which would have been detected when they were three years old) to go undetected for a further year. This makes them far more likely to increase their polluting emissions as the engine condition further deteriorates.
The 4-1-1 system paves the way for vehicles to be a source of danger on the roads. You can have your say about it by visiting the government consultation, designed to give people a platform for their opinions before any changes are debated by the government . It is open until Sunday 16th April, 11:45pm. To get have your say click here.
To find out more about why the proposed changes to MOT frequency are a danger to both vehicles and road users, take a look at the ProMOTe website here.
If you think that your vehicle is due for an MOT or you feel it needs a bit of maintenance, why not visit the Trust My Garage website and find a trusted independent garage in your area? Click here to find your nearest garage.
So, you’re flying the nest and heading for uni? For most, it’s been a hard slog getting to this point – staying up all night to revise for your exams, skipping social plans to perfect your coursework – and now you have to come to terms with the fact that you’re leaving home.
There’s a lot to consider when it comes to leaving your parents behind: what will your new roomies be like? What will you eat every day? How do you stop your laundry from changing colour?
But there’s one consideration that you should probably give some greater thought into: should you bring your car with you?
It seems like the perfect idea, allowing you to have even more freedom now that you’re adjusting to independent life. Bringing your car along to your new city means you don’t have to worry about how you’ll get from A to B, especially if you find yourself living some distance from your university campus. It’ll also allow you greater opportunity to explore your new surroundings, and perhaps find some cool spots that aren’t on any bus route.
What’s more, uni digs can be a little bit cramped sometimes, and you will struggle to find space to store all of your belongings. Let’s be honest, you’ve probably brought everything you own with you, knowing full well you absolutely don’t need most of it! So, maybe having your car around could provide an extra little bit of storage – keeping your spare jackets and shoes in your boot could free up a lot essential dorm space.
Not only that, for some courses, having your car with you is almost essential to carry out your work. For example, you may need to visit patients or film on location, so your car will be handy for any extra specialist equipment you may have in tow.
Of course, there’s always the all-important fact that having your car with you will make it so much easier for you to run your dirty laundry home to your mum, because carrying bags full of dirty underwear, and dirty-pint-ridden t-shirts on a train probably isn’t the most ideal situation.
Sound good? Well, there’s slightly more to it than that.
As well as coming to terms with the fact that you almost certainly will end up becoming a personal taxi service for the rest of your flatmates, there are some other important considerations you really ought to think about:
Will you actually need it?
This is the biggest question you should ask yourself. Cars require a great deal of maintenance and upkeep, not to mention all the costs that are associated with keeping it on the roads, so, it is important to ask yourself if the extra hassle is really worth it.
Generally, most students opt to live in university halls during their first year. Typically, this accommodation is located either directly on, or extremely close to the campus. What’s more, most university’s benefit from being within a stone throw away from the life and heart of your new city, so considering everything you could possibly need will be within spitting distance of your shoebox bedroom, will you actually get the chance to give your motor a spin?
Perhaps consider all of the places you will need to get to, and have a look at the public transport links. You may find that everything you could possibly need is available an arms-width away.
Where can you park it?
It’s all well and good deciding that you need your motor with you, so you don’t have to lug bags and bags of groceries around town after a supermarket trip, but have you considered where you’ll keep your car?
Owing to their commonly centralised locations, many universities have extremely few parking facilities on campus, and the same applies for halls of residence. In most cases, parking facilities are only available for members of staff, meaning that you will probably be pushed to park your motor a few streets away. This leaves you in a difficult predicament regarding safety – can you actually trust it’ll be safe parked up on a street a mile away from where you’re living? And will you feel safe getting to your car, during the night, when you fancy a late drive to Maccies?
Why not take a day trip to your new city, before you move in, to scope out the area? Be sure to find out your hall of residence’s parking procedure (you may have to pay if they have an on-site car park), and take a wander around to find the nearest on-road parking.
Can you afford to run it?
Many Freshers light up at the prospect of their bank accounts being lined with a student loan. For most of you, this sum of money is more than your bank account has ever seen, so naturally, you’ll be inclined to splurge.
However, many forget that this ‘free’ money isn’t an excuse to buy all the latest gear that you otherwise couldn’t have afforded – it is, in fact, supposed to facilitate the extra expenses needed to live! We know, that doesn’t sound exciting, but many new students underestimate the actual cost of living.
It was recently announced that the government would be scrapping the maintenance grant, which provided an extra bit of income for students from poorer backgrounds. This means that students will now have to rely solely on their maintenance loan to fund their housing, utilities, food and books, as well as the extra bit of dollar needed to fund the nights out that you absolutely won’t want to miss.
Annoyingly, all of these add up – adulting can be cruel on the bank account- and actually, many will find that the loan just won’t be able to cover all of your outgoings.
So, how will you manage to keep your car taxed, insured, MOT’d, serviced and fuelled too? Will your weekend job cover it, as well as leaving you with enough to keep your allocated cupboard and fridge shelf full(ish)?
It sounds tedious, but it’d be wise to devise some sort of list of all your expected outgoings, and compare this to your income. This way you can weigh up how far out of pocket your car could leave you.
The bane of most motorists lives, but possibly more so for younger people, is insurance. It’s no secret that the younger generations can be hit with the highest of insurance premiums, and sometimes these figures can leave you wondering whether it’s worth being road-independent at all.
Now, different cities and areas around the country have increasing or decreasing effects on insurance premiums, mostly based on their affluence. As a general rule of thumb, ‘nicer’ more suburban areas tend to encourage ‘nicer’ lower premiums. City centres and less affluent areas tend to encourage pretty eye-watering figures. So, it’s definitely worth considering how your new address will affect your insurance costs. Could you afford to pay an increased premium? Be sure to get a quote before you make your decision
Will it be safe?
Now, we’re not trying to scare you here, but it is not unknown for student areas to be targeted for burglaries. It’s an unusual case, as most students agree that they do not keep many valuables in their university home – but it does happen, and it is worth considering.
Since you may not be able to park your car where you can keep an eye on it, you do want to be able to rest easily (albeit in a bed that won’t be as comfy as your one back home), knowing that it will be safe. For this reason, it is worth checking your alarm system is intact and investing in some sort of immobiliser or steering lock.
It probably goes without saying that, should you be forced to park some distance from your front door, avoid leaving anything valuable inside your vehicle.
What happens when something does go wrong?
We bet many of you leave it to your parents to sort out your car upkeep. Many young people like to enjoy the leisure of driving a car, without having to worry about the nuisance maintenance it needs. So, what will you do when you’re too far away from the nest for your mum and dad to sort your MOT or service?
You head to Trust My Garage!
Trust My Garage is a garage approval scheme that gives you the peace of mind that your car will be in safe hands. All Trust My Garage members abide by a strict code of conduct, meaning that your service will always be second to none.
Luckily, finding your nearest one is easy. Head to www.trustmygarage.co.uk or download the Trust My Garage app in the App store or Google Play store. From here, you can simply type in your postcode, and you’ll be directed to a selection of your nearest trusted garages.
It’s as simple as that.
We have over 2,600 members across the country, meaning that you’ll never be too far away from a Trust My Garage member.
But how will you afford to pay for your garage services?
We’ve already established that your outgoings at university will wind up being much more than you expect. So, you’re probably getting sweaty palmed at the idea of having to fork out more money in the case of an unexpected car service or repair.
But, you need not worry!
Our Car Repair Plan scheme allows you to deposit a small amount of money into an online account every month. This fund can be built up to ‘shield yourself from unexpected car repair costs’ as some Trust My Garage members around the country will allow you to pay for their services using this plan. When searching for a garage via the Trust My Garage website, you are able to refine the search filter to only show those who accept the Car Repair Plan.
Although it may be tempting, when you fancy a greasy kebab at 5am after a heavy night, you cannot withdraw any savings from your Car Repair Plan account, meaning that all the money that you do save up, can be used to pay off those annoying, but completely necessary, car services.
It gets better! The Car Repair Plan allows you to add more than one car to your account. This means you don’t personally have to be an account holder in order to take advantage of this scheme – your parents can be.
Mum and dad can deposit their chosen amount into their account every month, and, if they’ve added your car onto their account, you can use their fund to cover your car repair needs. We recommend asking their permission first though!
How does that sound? Find out more about Trust My Garage and the Car Repair Plan here.
So what will your decision be, will you be taking your motor along to uni with you? Comment below, and let us know what you decide to do! And Good Luck with your new adventure!
For many drivers the annual M.O.T test is enough to send even the most seasoned of drivers into a state of deep shock. The uncertainty of will it, won’t it pass? And for diesel drivers, it just got a lot more complicated.
In December last year the UK government announced that Diesel Particulate Filters (DPFs) will form part of the MOT test from February 2014. Tests for diesel cars and lorries have been tightened up to ensure vehicles have a critical exhaust filter if one had originally been fitted as standard.
Garages and testing stations are now required to check for a diesel particulate filter (DPF) in the inspection of the exhaust system as part of the MOT test. Your vehicle will automatically fail the MOT test if the filter had been fitted as standard but is found to be no longer present. You may have had the DPF removed in the past following claims that it will improve the economy, but it is an offence to drive a vehicle that has been modified this way, as it will no longer meet the emissions standards the car achieved when it was approved for sale in the UK.
A DPF works by trapping solid particulate matter from exhaust gases. This type of filter has been in use for more than 20 years and helps meet European emission standards, improving air quality and health standards.
It’s just one more thing for drivers of diesel vehicles to consider when preparing their car for an MOT test. With so much to think about, how do you prepare your car for an MOT to give it the greatest chance of passing?
We spoke to Trust My Garage member Falcon Motors in Warwick about M.O.T testing and asked if there was anything vehicle owners could do at home prior to their M.O.T test. Garage owner Roy Wall, who has over 20 years’ experience in the motor trade, had this advice to give.
“We get a lot of drivers coming to us who are worried about their M.O.T test, but they don’t need to be. Not many people understand the test and it’s the unknown which causes fear amongst drivers. What many people don’t know is there are actually a few things that drivers can check themselves (or with the help of a friend) before they bring their vehicle to us for an MOT. Checking vital parts regularly may increase the chances of passing your M.O.T.
Start your engine and get a friend to check the outside of your vehicle. Are all your lights working? Including the one that lights your number plate? Remember also to check the reservoir of your windscreen wipers to ensure fluid levels are correct and not empty.
Did you know an illegible number plate could cause you to fail your M.O.T test? Make sure this doesn’t happen to you and give your number plate a quick clean. If its illegible, it’s illegal.
You will fail an MOT if you do not clear your windscreen, so make sure you wash it before hand. Chips need to be repaired and if cracks are apparent, you may need to replace the entire windscreen.
Make sure your horn sounds when pressed.
Brake fluid and Oil
Like with windscreen washer fluid, make sure the oil and brake fluid are regularly checked and topped up to the correct level.
Make sure the pressure of your tyres is correct to the manufacturer’s handbook and that the tread of each tyre is at least 1.6mm
“You should also check to ensure there are no visible signs of corrosion, all mirrors are intact and the vehicle’s seatbelts operate correctly. While the above tests are outlined in regard to the M.O.T test, it is recommended, and good driving practice, to check your vehicle frequently and ensure it is regularly serviced.”
And finally, you should also ensure you book your test with a registered test centre or a trusted garage (look for the blue logo with white triangles which details centres approved to carry out M.O.Ts).
Regular servicing and frequent maintenance checks are always the best chance you can give your vehicle of passing its MOT. Make sure you find a garage you can trust by entering your postcode into our website.
You will probably have seen our recent blog post explaining why the cheapest MOT isn’t always the best. It’s a popular consumer issue at the moment and many motorists are looking for the best deal, unaware that they might not always be getting the best service. There are 20,000 MOT stations in the UK and 18,000 of those are at independent garages. So we turned to one of our members and asked them where they stand on the popular topic of MOTs.
All independent garages can give a qualified opinion on the MOT but Cavalier Garage, in Manchester has been carrying out high quality MOTs for over twenty years so their views are based on considerable experience and are worth listening to. Owner Rob Harris is a qualified MOT tester and has two other MOT testers on his team. He explains what he had to do to in order to operate a garage business that was qualified and trusted to perform the MOT test.
“Becoming certified for MOT testing is quite a rigorous process. You have to apply in principle to VOSA with in-depth plans of your workshop, indicating where your testing bay will be and the facilities you have available for it. Then an enforcement officer comes out and has a look at your workshop. If they are happy that you have the facilities for MOT testing then they will accept your application in principle. It’s then up to you to install the necessary high quality equipment for MOT testing in the workshop.
“After that you have to ensure that you have staff who are authorised MOT testers. They need the training and the certificates to achieve this and you have to send them for re-training regularly to ensure they are always up-to-date in their skillset. You also need someone in charge of quality control and administration. Then, VOSA need to approve your MOT testing bay and your MOT testers and you are told to audit your MOT testers’ quality every two months. It’s a long process that is on-going and it’s a big investment.”
We mentioned before that a garage providing an MOT needs to cover the costs associated with providing it and therefore often can’t afford to offer MOTs at an unrealistic or headline-grabbing price. This does mean, though, that when you have an MOT performed at one of our member garage you receive a proper job, and will be charged fairly only for parts that need to be replaced.
For Cavalier Garages, price is not so much an issue as the fact that motorists need to treat the MOT as a test of their vehicle’s road safety and environmental standards. It’s not the same as having a vehicle serviced and doesn’t check its general mechanical condition.
Rob explains: “An MOT and a service are two entirely different things. When was the last time you saw someone pull up on the hard shoulder of a motorway with breakdown and they are baffled as to how it happened because their car passed its MOT the day before? It’s not because it was missed in the MOT but because how well the car runs is not part of a standard MOT test (other than testing for emissions).
“It’s common sense. A car is such a big investment so why wouldn’t you want to have it serviced regularly to ensure it was always performing safely and correctly? It makes a lot more sense than relying on an annual MOT to tell you if there’s something wrong with your car, when the MOT test is not designed to do that.”
We are always telling motorists that there are some checks they can carry out on their car themselves, in between their regular services, to ensure that their car remains safe on the road. Remembering the acronym WARM and checking your “Wipers, Anti-freeze, tyres (Rubber) and having regular Maintenance in winter can keep your car safe in potentially dangerous conditions. We always recommend you frequently check your petrol, oil and lights too. Regular checks will help keep your car in top condition, but there is absolutely no alternative to regular servicing, certainly not the annual MOT test!”
If you live in Stretford, Manchester, make sure you visit Cavalier Garages for regular servicing. If you don’t live in Stretford but want to find a garage you can trust, enter your postcode in our postcode finder and we will pinpoint your nearest Trust My Garage member. Don’t forget you can now leave feedback on our website too!
Every independent garage that signs up to our scheme pledges to give you the very best customer service.
We have almost 2,000 members now, and they all take pride in ensuring you go home happy; whether you visit them to get your vehicle serviced, repaired, or for an MOT.
And there is no finer example of this than what the team at Ridgeway Garage, in Enfield, are doing. They have recently joined Trust My Garage, reflecting the fact that they have been providing excellent customer service for almost 40 years. The garage even lists celebrities such as actresses Michelle Ryan and Linda Lusardi, cricketer Phil Tufnell, comedian Ed Ray and footballers Ray Clemence and Paul Furlong amongst its growing clientele.
The owner of Ridgeway Garage, Gary Needham, said that providing fantastic customer service was ingrained in him from an early age. “I pride myself in treating all of my customers the way I would want to be treated,” he said. “My team and I open doors for them, stand up when they come in and when speaking to them and not only will we offer to pick up their cars from their house for free, we will also give them lifts home – and sometimes even to the shops! We don’t fleece, or rip off, any of our customers.”
This is the philosophy of every one of our member garages. This is enshrined in our Customer Charter, which is our commitment to providing you with the highest level of customer satisfaction.
This means that we will:
1) Provide you with a fixed quote or an estimate, both inclusive of parts, labour and VAT
2) Only charge you for work completed and parts supplied and fitted
3) Follow your vehicle’s service schedule
4) Work to high standards and continue to achieve the key industry standards set by the RMI
5) Explain things clearly and treat you and your vehicle with respect
6) Use up-to-date technical information, techniques and tooling
7) Comply with the RMI ‘Code of Practice for Service & Repair’
It doesn’t matter who you are, whether you are a high-flying celebrity or the man on the Clapham omnibus, you will all be treated to the same highest standards.
Gary added: “We pride ourselves on our ability to treat everyone the same and with the courtesy they deserve. Whether our customers are having a tyre pumped up with air and we don’t charge them, or if they are having an engine fitted to their car – it doesn’t matter to how they are treated. That is something that is instilled in all of the staff here.”
Gary said that some of his celebrity clients have given him signed photographs of themselves, which he proudly displays in the garage’s reception area.
“We are constantly getting comments and open-mouthed looks as the customers look at them for the first time,” he said. “We are delighted to be members of TMG because we believe in the good old-fashioned values of honesty, trustworthiness and getting satisfaction from helping people.”
Do you know where your nearest Trust My Garage is? If not, don’t waste another second and type in your postcode in our garage finder to find quality service you just can’t beat.
- TMG member is a ‘Top Technician’ (trustmygarage.wordpress.com)
- Trust My Garage member is Independent Garage of the Year! (trustmygarage.wordpress.com)
- Why you will benefit from TRUST MY GARAGE getting Government backing (trustmygarage.wordpress.com)
- There’s one of us near you – wherever you are in the UK! (trustmygarage.wordpress.com)
We are always doing our best to showcase the quality and expertise offered by independent garages throughout the country. In fact, Trust My Garage was set up for this very reason – to show motorists that they don’t have to pay main dealer fees for a professional and honest service – but that an even greater service is available at their nearest independent garage.
There is no better proof of this than our Cornish member Powell’s Garage, which has picked up a prestigious national award after being named the Independent Garage of the Year.
Powell’s Garage beat off fierce competition to be recognised as the leading independent garage in the country by Motor Trader magazine, in its annual industry awards.
A panel of judges recognised the professional and honest service provided every day by Powell’s Garage, rounding off an exciting year for the business after it recently celebrated its 60th anniversary.
But what sets Powell’s Garage apart from other independent garages?
Heather Powell, Joint Managing Director of Powell’s Garage, told us her aim is to always provide the highest level of customer service.
“The whole ethos within the business is all about giving the customer the best possible experience when they have any dealings with us,” she said.
“We are totally honest with our customers and they respect and appreciate that.
“We have a relationship with so many of our customers that is relaxed and pleasant, like old friends.”
Heather added: “We genuinely think about the customer experience first and profitability second.
“We look at things on a long term basis – if we look after the customer then we hope that they will stay loyal to us and recommend us to their friends and family.”
This is the second time Powell’s Garage has won this award, and highlights its commitment in providing the best possible service to vehicle owners.
Its client base runs into its thousands, including ordinary car owners to different fleet companies, including Tesco and Sainsbury’s delivery vehicles.
And not only does the garage have two MOT test bays, it also has a ‘Fast Fit’ department, with huge stocks of competitively priced tyres and facilities for testing cars, vans and motorhomes.
“Our aim is to stay ahead of the game,” said Heather. “We always look to have the best possible premises and therefore customer service.
“We want the most up to date equipment throughout the whole business, not just in the workshop.
She added: “We focus on the little things. Not just the big things. Attention to detail is important.”
Powell’s Garage prides itself on the outstanding customer service it provides. So, we asked Heather for her three top tips for customer service which demonstrate the quality of attention you can receive when you take your car to a Trust My Garage member.,
1) Listen carefully to your customer and act on their wishes, not your own
2) Make things as easy and stress free for your customer as possible
3) Put yourself in their shoes, what would you think?
With a philosophy like this and such attention on the customer, it is no wonder that Powell’s Garage has once again been named the best independent garage in the country.
Do you want to know where your nearest trusted independent garage is? Simply type your postcode in our garage finder and benefit from the same kind of service offered by Powell’s Garage – near you!
As Britain’s leading independent garage scheme with almost 2000 members, we pride ourselves on looking after our garage’s customers. This is why we have our Customer Charter, which shows our commitment in providing the best possible care to those who pay for a service, MOT or repair at any of our garages.
Unfortunately, some franchised dealers and other independent garages don’t have the same idea. Let’s take MOT tests as an example.
‘The MOT test checks that your vehicle meets road safety and environmental standards. It isn’t the same as having your vehicle serviced and doesn’t check its general mechanical condition.’
This statement is taken from the government’s own website, and it appears to give a perfectly clear and straightforward message for motorists. Unfortunately, the way we treat the MOT test, both in the motor trade and as private motorists, allows commercial considerations to get in the way of safety.
What this often means is the cheapest MOT test is not necessarily the best. This point should be immediately clear to even the most cost-sensitive motorist. The tests can only be conducted by a trained and qualified individual; he or she will require sophisticated, expensive and regularly calibrated equipment and the test should take around 45 minutes to complete.
Garages charging around £20 for an MOT test – or even less in some cases – are not charities. The result is that the overall bill may be significantly higher than expected as the garage seeks to cover the cost of providing the MOT test at an unrealistic and headline-grabbing price.
And the financial pressure on motorists today means that they are not entirely innocent when it comes to their MOT test, either.
Many motorists today use the MOT as an alternative to regular maintenance and submit a car for testing to “see what it fails on” rather than presenting a properly maintained and safe car in expectation that it will pass. This means that they only deal with the failures rather than ensuring that the entire car is safe and reliable.
As an MOT test is a measure of the minimum mechanical standard of a vehicle at that time, this means cars that are between tests may be in a particularly poor state of repair – or even dangerous.
So, a lot of garages respond to this by offering a “no re-test fee” for failures and the cycle continues.
Franchised dealers, with their high labour rates, have often been known to treat the MOT as a loss-leader to retain customers with older vehicles. They also try to give the impression that their MOT test is somehow superior to ones carried out by an independent garage.
Well, this tactic is clearly not working as more than 80 per cent of MOTs are carried out in independent garages.
The UK has one of the best road-worthiness test regimes in Europe, which is reflected in the high levels of road safety compared to some of our European neighbours. But we, at Trust My Garage, are worried that the downward cost spiral for the MOT test in our ever competitive world means that this situation may not last.
So, where does all that leave you, the motorist?
The obvious answer is to place your faith in Trust My Garage. Even if the price is discounted, a motorist can take comfort in the knowledge that any one of our garages will do a proper job – and charge fairly for only those parts that need to be replaced.
In the longer term, the answer is a fixed, or minimum, price for MOTs and a mandatory re-test fee. After all, fair pricing for MOT tests is not only better for motorists, but for garages too. And it will be great news for other road users because more cars will be safer if the industry overall cleans up its act.
The Independent Garage Association will continue to lobby and campaign for the government to enforce this. It is one of the roles of Trust My Garage to educate people to the reasons behind this stance.
Do you want to know where your nearest Trust My Garage is for an honest and professional MOT? Just type your postcode into our garage finder to find your nearest member.
When we say there’s one of us near you, we mean it! We already have nearly 2,000 independent garages across the UK confirmed as Trust My Garage (TMG) members which means that the decision where to take your vehicle for a service or repair has never been easier.
Whether you are in the busy streets of London or Manchester, or a little farther away from the hustle and bustle of city life in the Yorkshire Moors, a Trust My Garage member will be nearby to provide you with a professional and honest service at the right price. Just type your postcode into our garage finder and we will locate your nearest TMG approved garage.
Take the small village of Bellingham as a case example. It is located north-west of Newcastle, and has a small population of just a few thousand villagers. You would think that reliable and trustworthy garages would be hard to come by, but they do have a Trust My Garage member nearby!
One of the latest garages to join Trust My Garage, Bellingham Garage Services may seem like just a normal garage to most, but to local residents it has been a remarkable reminder of a much valued community resource.
The Garage has provided the village’s only petrol pump and one of two MOT testing stations for the last 15 years, but it went into decline when the previous owner reached retirement. The garage was at risk of closure and the local community faced losing the only nearby resource keeping their vehicles on the road. A new owner turned the premises around by investing in a £60,000 refurbishment which transformed it into more modern premises. Once back on track, the garage was then accepted onto Trust My Garage.
Today the garage is a far cry from the state it was in before being taken over a year ago. The run-down forecourt shop, which operated a manual cash till and produced handwritten receipts, is now a modern community store, equipped with the latest technology. New offices have been built onto the back of the workshop and a new, spacious and attractive reception/MOT viewing area has been built, complete with double glazed sliding doors. This allows visitors to safely see the work being carried out on their vehicle in the workshop next door. Plans are already place in purchase an additional petrol pump and Bellingham Garage Services has already had an electric car battery charger installed on site. A drive from Manchester to Edinburgh takes 110 miles but electric vehicles only have the capacity to travel 100 miles without a recharge, so this provides another important service to nearby commuters.
We have worked with the new owner throughout the entire regeneration process and have helped him not only restore a vital community service to Bellingham, but to create a garage that local residents are proud of and happy to entrust their vehicles to.
This is just one example of a Trust My Garage member in an isolated location and there are many more. If you type the postcodes for any of the more isolated areas of the UK, such as Bodmin Moor, Dartmoor, Exmoor, North Yorkshire, the Pennines or the Lake District into our postcode finder, we will find you a nearby Trust My Garage member.
So next time a warning light flashes up on your dashboard in the middle of nowhere, your engine starts grumbling in the middle of the countryside, or you breakdown on the moors, remember there is one of us near you. Just type your postcode into our garage finder to find your nearest member.