The motor industry is currently filled with news about Block Exemption Regulation (BER) – but what is it and how does it affect motorists and their vehicles? Find out with the Trust My Garage blog!
What is Block Exemption Regulation (BER)?
The Block Exemption Regulation is an exemption in the automotive industry which excludes some companies from certain business activities in order to create competition. This means that in the past, main dealer networks were allowed to control who could sell and repair their cars and have access to technical repair information.
It is especially relevant with many modern cars, as before changes to the BER in 2002 motorists risked invalidating their main dealership vehicle warranty by using independent garages for servicing new vehicles.
This barrier was broken when the European Commission (EC) passed a law allowing vehicle owners the freedom of having their servicing and repairs carried out by their chosen independent garage. The law aimed to protect the consumer by providing them with freedom of choice when it comes to having their vehicle serviced and to provide fair competition within the automotive aftermarket.
It is still a common misconception that using a garage outside of a main dealer network will invalidate a vehicle’s warranty, but this is NOT the case – owners can take their vehicle to any garage they choose, provided that the garage follows the manufacturer’s servicing schedule, utilises manufacturer or matching quality parts, and uses the correct oils and fluids. If the garage follows their procedures correctly, a vehicle’s warranty will not be invalidated.
How can BER affect motorists?
The European Regulations were renewed in 2010, meaning owners still have the freedom to choose where they take their vehicle for service and maintenance during the vehicle’s warranty period. This means an independent repairer can service your vehicle while leaving the warranty intact.
Motorists should still stick to the recommended service schedules as outlined in the vehicle service plan and have your repairer of choice fit parts of Original Equipment (OE) quality standard. You should also keep any maintenance and repair records as proof that you have met all requirements.
Will independent garages be able to access the same technical data as dealerships?
Thanks to BER, independent Garages can usually access technical information, or Digital Service Records, through online manufacturer portals. They have the right to access this information, so should not encounter any issues while conducting servicing and repairs.
Which garage should I choose for servicing and repair?
Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. With over 2,900 members across the UK, you’re never far away from a Trust My Garage member!
To find out more about why you should Trust My Garage you can also check out our new TV advert below:
We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease. Try it out here:
Since 2016 Trust My Garage members have all operated to a strict Code of Conduct, which has been approved by the Chartered Trading Standards Institute (CTSI) – the national body for trading standards professionals. Trust My Garage is currently the only CTSI backed code exclusively for independent garages, so you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.
A new survey has revealed that a fifth of drivers aged 17 to 25 have admitted to putting off taking their car in for repairs or servicing – so why are young motorists avoiding a visit to the garage?
The survey showed that over two-fifths (43 per cent) said their biggest worry was the cost of repairs, but 19 per cent also said they were worried about not understanding what the mechanic was saying and 17 per cent said they felt intimidated. (source)
Trust My Garage is here to help you make sure you’re getting the best out of your visit to a garage – so read on to learn how you can make sure you’re satisfied with every step of your experience!
Getting your MOT booked in
When it’s time for your first MOT it can be an intimidating experience, especially if you don’t know where to start with finding a reputable garage. With Trust My Garage all our members adhere to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you know that you’re visiting an independent garage that will uphold the highest levels of service for you and your vehicle.
To find your nearest TMG member, you can use our ‘Find a Garage’ map. This handy tool allows you to input your postcode and find your nearest Trust My Garage member, and you can even read honest reviews from other customers of a garage to see what they’re like! If you decide you want to contact a garage, all their details are displayed so you can take whatever information you need.
Taking your vehicle for an MOT
Visiting a garage for the first time can seem like a scary prospect – but the staff are there to help you! A regular MOT will give your car an MOT certificate, with all the necessary information about your car listed for you to read, as below:
There’s a maximum amount MOT test stations can charge. This depends on the type of vehicle. The maximum fee for a car is £54.85 and £29.65 for a standard motorcycle. Any other work that your vehicle needs on top of the standard MOT will cost extra – but if it’s minor or advisory you can have it repaired shortly after your MOT (if necessary) instead of at the same time.
Your certificate also lists any defects under the new categories, so they’re clear and easy to understand. These are how the new categories can affect you:
If you drive your vehicle without a valid MOT, you can be fined up to £1,000 – and that’s a cost that nobody wants!
Understanding issues and repairs to your vehicle
If your vehicle has had to undertake any kind of repair work, the garage you use should be able to explain what has happened to the vehicle and how it can be/has been repaired. If you aren’t sure about any information, ask! Technicians understand that most motorists aren’t as clued-up to the inner workings of a vehicle as they may be and should be able to describe – or even show you – where an issue has arisen or has been fixed. It might seem silly to ask but if it helps you know what’s going on with your car, a professional should be happy to provide as much detail as they can.
Keeping your vehicle healthy
When it comes to motor maintenance, there is some simple advice: Don’t ignore warning lights and other indications that something isn’t right. Waiting until your MOT is due to fix these can result in a costly surprise! The best way to ensure the health of your car and its roadworthiness is to address mechanical problems as they arise. If you need to familiarise yourself with dashboard symbols, you can always take a look at our “Getting to know your vehicle’s dashboard” blog post, or by reading your vehicle’s Owner Manual.
For more general issues, you can also read our “How can regular vehicle maintenance save you money?” blog post for some ideas on how to ensure your vehicle is kept running in tip-top condition – and how to make sure you don’t spend a fortune!
More about Trust My Garage
Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service.
All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice. Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.
Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.
A new study of 2,000 drivers shows nine in 10 have had a symbol pop up on the dashboard which they haven’t recognised – but what can motorists do to expand their knowledge?
Here at Trust My Garage, we think you should get to know your vehicle a bit better, so we’ve created this handy breakdown of what all the lights on your dashboard mean. As always, it’s best to refer to your Owner’s Manual for the correct detailed information for your vehicle, but for some quick reference here’s what you need to know:
Check Engine Light:
Indicates the engine computer has set a fault code. Usually requires diagnosis with a professional scan tool.
Indicates voltage level is below normal level and the vehicle’s charging system is not functioning properly. Check battery terminals, alternator belt, and battery condition.
Coolant Temp Warning:
Indicates temperature has exceeded normal limits. Check coolant level, fan operation, radiator cap, coolant leaks.
Transmission is operating at higher than optimum temperature as transmission fluid is hotter than normal. Check transmission fluid level and engine coolant level.
Oil Pressure Warning:
If this light stays lit, it indicates loss of oil pressure. Immediately check oil level and pressure.
Oil Change Reminder:
Indicates that oil life has expired. The reset procedure should be listed in the owner’s manual.
Service Vehicle Soon:
Typically indicates a lighting or other electrical problem that is controlled by the body control module. Check all lights (head lights, turn signals, brake lights, and hazard lights). This symbol may also be used to warn driver of a traction control problem, or a communication problem between modules.
TPMS (Tyre Pressure Monitoring System):
Indicates the tyre pressure monitoring system has found a tyre with low air pressure or there may be a sensor malfunction. Check tyre pressure. Some vehicles will allow manual reset of TPMS warning light and others will require professional diagnosis. Refer to owner’s manual.
Indicates one of three possible conditions: the handbrake is on; there’s a problem with the braking system/brake fluid is low, or there may be an ABS problem. Check your brake fluid and make sure the handbrake is fully released. If the problem is in the ABS system, it may need a professional diagnosis.
Reduced Power Warning:
Indicates Engine Computer has limited engine power output. The ECU has many levels of reduced power depending on what component has failed in its control system. Usually requires diagnosis with a professional scan tool.
Indicates that the Anti-lock Brake system has a fault and that the ABS isn’t working – this doesn’t mean that your brakes aren’t working but it’s still important.
Indicates that cruise control is set during driving.
Traction Control or ESP:
Illuminates when the vehicle’s traction control/anti-skid or electronic stability system is in use. Usually an indicator that conditions are slippery.
Traction Control Fault:
Indicates that there is a problem with the vehicle’s traction control/anti-skid or electronic stability system.
Indicates that there is an exterior light on the vehicle that is not functioning properly.
Indicates that a door (including bonnet and boot) is not closed. Open and close all doors. If vehicle is left in this condition overnight it can drain the battery.
If this light stays illuminated after starting, it indicates that the vehicle has found a fault in the airbag system and the computer has set a code. Professional repair of the supplemental restraint system is highly recommended.
Washer Fluid Reminder:
Indicates washer fluid is low. Fill washer fluid reservoir. The cap has a symbol that looks like a windshield. Some vehicles have separate reservoirs for front and rear window washers.
Indicates that the vehicle’s front fog lamps are illuminated.
There are also dashboard lights that are only applicable to diesel vehicles. Here’s what those symbols mean:
Glow Plug (Diesel):
On diesel vehicles, this light indicates that the engine’s glow plugs are warming up and the engine should not be started until this light goes out.
DPF Light (Diesel):
There is a problem with the DPF that requires attention.
DEF Light (Diesel):
This light indicates the diesel exhaust fluid reservoir is low on fluid. If your diesel car is only a few years old, you might have spotted a second, smaller filler cap next to the main diesel filler. If that cap is marked ‘AdBlue’, then your car is fitted with clever technology designed to reduce its emissions. AdBlue is a non-toxic liquid that’s colourless in appearance and is a solution of water and urea. To comply with Euro 6 legislation, recent diesel-powered cars use SCR technology to inject microscopic quantities of this liquid into the flow of exhaust gases. It has become increasingly commonplace but isn’t standard in every diesel car, and if you’re a low-mileage driver it is unlikely to affect you between services.
Information has been provided from Autozone.com and is correct at the time of publication.
An orange light specifies a warning or something that needs your attention, a red light means stop immediately and seek advice from a professional.
If you’re concerned about any lights illuminating on your vehicle’s dashboard, you can visit your local Trust My Garage member via our Find a Garage map, where you’ll find a local, independent, Chartered Trading Standards Institute approved garage ready to provide you and your vehicle a friendly and professional service.
For further information about Trust My Garage you can visit our website here.
Driving in the sunshine can be an exhilarating experience as we wind down the windows and breath in the fresh scent of summer. But heat waves and very hot temperatures are not always good for our cars. As Britain basks in record temperatures, we are urging motorists to take extra care of their vehicles. Summer driving, particularly on long journeys and on unfamiliar routes, can not only have adverse effects on you as a driver but also on your vehicle too. The key to a safe and hassle free trip is preparation.
Our top tips will keep you from getting hot under the collar.
Consistent hot weather can exacerbate any existing minor damage to wiper blades and rubber windscreen trim. Give them a good look over to make sure any small problems are not worsened by hot temperatures.
High temperatures will also worsen any existing damage to rubber, and under-inflated tyres can be more prone to friction, leading to punctures and blow-outs. The answer? Check the condition and pressure before going anywhere! Why not do it the very next time you pass by a petrol station which has air and water facilities?
Keep your engine coolant topped up to the correct level. Engine coolant could be at risk during summer driving. Aggravated by warm weather, low engine coolant, leaking coolant hoses and broken electric cooling fans can all result in overheating and temperatures hot enough to cause severe and expensive damage.
Is your windscreen washer bottle topped up? Water evaporates more quickly in hot weather, so check that your windscreen washer bottle is full before setting off. Sudden rain showers on a dry but dirty windscreen can cause bad smearing if your washer bottle is empty – don’t get caught out. A working screen washer is a legal requirement
Loose stone chippings can cause punctures. Be extra careful driving through rural areas as summer is a popular time for the National Roads Authority and county councils to lay tar covered with loose chippings to improve roads. We tend to drive faster on rural roads as the speed limits are higher than in towns and cities. As well as the risk of skidding, the loose chips can fly up and cause damage to your paintwork.
Be on the lookout for wandering wildlife. Animals and birds are particularly active in summer as they feed their young. Larger animals such as badgers and deer are big enough to write off your car if they are hit, even at lower speeds. Please remember to report any collisions with wild animals, especially the ones that are protected such as badgers and some of the wild bird species.
It’s the busiest time of the year for farmers as they harvest their crops and move livestock. Don’t drive too closely to tractors that are fully loaded or towing agricultural machinery such as ploughing equipment. Debris often falls from these vehicles and can cause costly damage to your car’s bodywork.
8. Air conditioning
In older cars, air conditioning increases your fuel consumption as the compressor provides “drag” on the engine. If you are stuck in traffic, you might want to turn the aircon off and open a window instead to save fuel. However, this mechanical drag is much less significant on modern cars in the first place, and once moving again, the extra aerodynamic drag of an open window will cancel this out anyway. Some very modern cars, especially hybrids, have “smart” efficiency settings to absolutely maximise fuel economy, and turning on this settings reduces the aircon load on the engine to an absolute minimum.
Sun glare can cause accidents in a number of ways, but one thing you can do in preparation is keep your windscreen clean from smears inside and out to stop the sunlight catching on them and impairing your vision.
Excessive fluid evaporation can reduce the life of your battery. Check your manual to see if it needs liquid top-ups and add distilled water if needed.
If you have any doubts about the condition of your vehicle, do take it along to your nearest and trusted ‘Trust My Garage’ member for expert advice and a simple summer service. Click HERE to find your nearest one.