Monthly Archives: March 2016

Keeping you on the move this Easter

With only days to go until the Easter holidays, many of you will be already thinking ahead, planning a short getaway to make the most of the long weekend. Latest statistics from Visit England have revealed that short trips are the fastest growing area of domestic holidays, with nearly 30 million one to three day breaks taken during 2013; a 17 percent increase from 2008, meaning more and more of us are choosing a staycation.

This is great news, but with the number of cars on Britain’s roads increasing over this period and with forecasters predicting that the uncertain British weather looks set to surpass itself with the risk of flash flooding and even snow showers well into April, there promises to be a number of challenges for motorists to face. With this in mind what do you need to consider to ensure you keep on the move?

Breaking down

Whether it’s your own car which breaks down or you’re stranded on a motorway as a result of an incident, the motorway can be an overwhelming prospect. Just recently, drivers on the M6 were stranded for more than 24 hours after a crash whilst maintenance workers repaired sections of the road.

If you find yourself stuck on the motorway it can be tempting to keep your engine running, especially during cold weather as a means to heat your car. However, by doing this you run the risk of running out of fuel. If you find yourself stuck on the motorway with no end in sight, turn off your engine, turning it back on for ten minutes every hour, to keep your car warm. Before going on a long journey make sure you’ve packed blankets and extra clothes as well as water and food supplies, keeping you warm and hydrated in the event that you get stuck on a motorway.

TMG Tired Driver bridge

If your car shows signs of breaking down, such as making spluttering noises or the engine failing, the first thing to remember is not to panic. If possible, carry on until you come to the next exit and find a safe place to park. If this isn’t possible, move onto the hard shoulder, making sure your hazard lights are on. Once you’ve parked safely, get yourself and other passengers out of the car by the left hand doors; don’t be tempted to stay in your car as there is still a danger that your car could still be hit by passing traffic. Remove emergency items from your car and make your way to the safety barrier. Don’t be tempted to carry out repairs on a motorway, regardless of how simple or straight forward you believe them to be. Wait in a safe place and call your breakdown company. Alternatively, if you have downloaded the Trust My Garage app on your smartphone, you may be able to find a local trusted garage nearby which offers a recovery service.

It is not only the motorway than can present problems if your car breaks down, side roads and isolated areas, can also be frightening places to suffer a break down. If it does happen, if safe to do so, place a warning triangle at least 45 metres away from your car, letting any other drivers that may be passing of your presence. Get back in your car, ensuring your doors and your windows are locked and your hazard lights are on. Keep your phone well charged and call for help remaining in your car until help arrives.

Stranded

The risk of flash floods as seen across the country in recent weeks is likely to pose a threat well into April according to forecasters. In the West Midlands alone, a number of weather warnings recently resulted in drivers being stranded in flood hit roads. If you are faced with floods and heavy rain and are considering driving you should first check the depth of the water. In most vehicles you should never attempt to drive through water that is up to the centre of your wheels.

When driving through water, keep your speed to a minimum to avoid creating a large bow wave. If you find yourself stranded in flood water and your engine cuts out, don’t try to restart the engine as this could result in further damage. If possible make it safely to dry land, get out of your car and ensure all the windows and doors are locked to reduce the risk of further damage and wait for the emergency services.

Preparing ahead

There are currently an estimated 7,000 breakdowns happening every day on Britain’s roads, and many of these could be avoided as the biggest cause of car breakdowns in the UK, according to breakdown providers, is car maintenance issues. This is easy to prevent if drivers are prepared for their journey. Punctured tyres, running out of fuel and a flat battery top the list as the most common causes of vehicle breakdowns. Keeping your vehicle well looked after, not only with regular checks yourself but with regular servicing at your local Trust My Garage workshop, will keep your vehicle in good condition, reducing the risk of your vehicle breaking down.

How TMG can help

Trust My Garage has a free app which not only allows drivers to locate their nearest Trust My Garage member, but during a breakdown or an emergency, drivers can instantly find out which garage provides a recovery service, meaning you’re only a click away from getting help.

To find your local trusted garage just put your postcode in our garage finder and we will show you where your nearest Trust My Garage members can be found. And you can even submit feedback on the service you receive via the Trust My Garage website! To find details about your nearest Trust My Garage Member and the services they provide, or for more information regarding the Trust My Garage App, visit us here.

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How do I ensure responsible driving on busy roads?

Latest figures from the Department for Transport has revealed that there are now more than 25.8 million cars on Britain’s roads, up from 25.2 million at the same time last year, meaning that five out of nine regions in England now have the equivalent of one car for every two people.  With car production at a high and the use of public transport declining by more than 60 percent in the last six years, the number of cars on our roads is likely to continue to grow.

With this in mind, how can you ensure you keep safe on the road? We’ve compiled the best advice to keep you and others safe when out driving.

Mind the gap

I’m sure we’re all familiar with the mantra “only fools break the two second rule”. Unfortunately, some drivers may need to repeat this a bit more often as research from the road safety charity Brake, has reported that around 14% of accidents happen as a result of tailgating and shunting. Keeping at least two seconds between you and the car in front during normal driving conditions and four seconds during bad weather, will give you sufficient time to brake if needed.

Know your limit

It may seem obvious advice to keep to the speed limit, but drivers not keeping within the limit is one of the biggest causes of accidents on the roads. Keeping to the limit is a requirement and keeping inside the target will reduce hazards and the need for heavy braking. Remember, British motorways have a maximum speed limit of 70 mph and you should only be in driving in the right lanes if you are overtaking vehicles on the left.

Timing is everything

One of the easiest things you can do to keep within the speed limit, is give yourself plenty of time for your journey. Planning ahead to make sure you have enough time, with a route plan will leave you much more relaxed, reducing your temptation to speed.

The child in a safety seat near to mother.Focus

The longer we do something the more it becomes second nature and this is just as true for driving. The benefits of being an experienced driver are obvious, however this experience has the potential to bring complacency. Before stepping into your car, make sure you are well rested, calm, alert and free from any other issues that may affect your attention.

Night driving

Driving at night is not ideal, but if you need to, there is plenty you can do to keep safe. If taking a long journey make sure you are well rested before you begin with your route planned in advance, with regular two hour breaks factored in. Don’t ignore the warning signs, if you still feel tired during your trip, find somewhere safe to stop as soon as you can. If you’re on a motorway, pull into your nearest service station – DO NOT stop on the hard shoulder and have a nap in your vehicle.

Parking

Driving responsibly doesn’t end when you stop driving, how you park can have consequences for both you and other drivers. Are you aware that UK motorists are involved in 1400 car park-prangs every day?[1] Keep your speed low when parking as this allows you greater control in a small space. Look in all directions including left, right and directly behind your vehicle as this is where a car could be backing out opposite from you and of course pedestrians could be there too!  If your car has any form of automated parking assistance – from  reversing sensors to a full blown auto parking mode remember that these are driver aids, not driver replacements!

Mirrors

Do you check your mirrors before every journey? Before setting off, make sure you check that your mirrors are in the correct position, so you can see around your vehicle. When driving you should also check them every time you change speed, or direction and before signalling

Time for a refresh

Once we’ve passed our test, unless it’s a requirement of your job, very few of us will have any additional assessments. As we become more experienced and more comfortable with driving we all have the potential to slip into bad habits. To curb this it’s a good idea to consider a refresher course every few years, ensuring you keep your knowledge and confidence up to speed.

Car maintenance

Being a responsible driver isn’t just about your behaviour and those around you. The health of your vehicle is also paramount. Beyond regular vehicle maintenance, there are various vehicle checks you can make to ensure your car is kept in good working order and reduce your risk of breakdown.  Weekly checks should become second nature, if you’re not quite sure what you should be checking, remember POWER: Petrol, Oil, Water, Electrics, Rubber.

Regular checks will help you spot any potential issues early, if you need any additional guidance, your local Trust My Garage member will be more than happy to help.

While regularly monitoring your vehicle is highly recommended it is no substitute for regular servicing from a trained professional. Trust My Garage technicians are highly skilled and will be able to spot any issues and provide you with clear advice on keeping your vehicle in top condition. To find your nearest Trust My Garage member, visit our website and simply enter your postcode into our garage finder.

You can also download the Trust My Garage app from any smartphone and it will instantly recognise your location before showing a number of trusted garages nearby. From the app, you can view garage feedback, view our educational videos and call one of our members directly to book a service, MOT, or recovery service.

[1] Accident Exchange, 2014 report

What Trust My Garage Code status means to you

It’s great news for consumers as Trust My Garage (TMG) has now been granted Chartered Trading Standards Institute (CTSI) approval under the Consumer Codes Approval Scheme (CCAS). This means that when you take your car to a Trust My Garage member, you will now benefit from additional protection beyond the standard consumer rights, giving you the added assurance of a professional service, and the knowledge that your TMG member has chosen to accept the provisions of the TMG Customer Charter which forms the basis of the scheme’s compliance with the CCAS criteria .

The CTSI aims to help consumer-facing businesses, both in the UK and abroad, maintain the highest standards, giving peace of mind and added protection to customers. Businesses wishing to apply for code approval status face a rigorous process, and approval is only granted to organisations that can firmly demonstrate a commitment to the highest level of customer service and protection, and which also have a commitment to continually improving service standards within their industry.

tmgThe TMG consumer code is now the only code in the UK exclusively open to independent garage businesses, with the aim being to raise stands within the independent sector and promote peace of mind to all customers. The code means that it will ensure a strong disciplinary framework designed to ensure garages maintain the high standards that Trust My Garage stands for. It will also support garages to ensure that motorists always get the very best service at independent garages displaying the Trust My Garage shield.

But what does it mean for you when you visit your local member?

  • In addition to knowing the technicians at your local Trust My Garage member will be regularly assessed for quality and professionalism, you now have the assurance that they will always have access to up-to-date technical information, facilities and equipment, meaning that you are guaranteed a professional, quality service every time you visit a garage displaying the Trust My Garage shield. TMG businesses comply with the highest standards set by the CTSI, the national body for trading standards professionals.
  • In the rare event that you might have a complaint regarding a Trust My Garage member, you now have additional protection beyond standard consumer rights, including a clear complaints procedure and access to the National Conciliation Service, TMG’s alternative dispute resolution provider.
  • When you take you vehicle to one of our members for a service or MOT, you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.
  • Trust My Garage truly is the independent scheme for independent garages in the UK. We have no hidden agenda or commercial affiliation, which means we really do exist to ensure that independent garage standards are continuing to improve; we have no commercial influence.
  • There are now more TMG members than ever before. Since we became the only CTSI backed code exclusively for independent garages, we have experienced a significant increase in enquiries from garages wanting to join the scheme, but only those that meet our standards and conditions are becoming members., We now have over 2,800 members and this number is growing all the time, meaning that there really is a TMG member near you, wherever you are in the UK.

Sounds good doesn’t it? But how do you find your nearest Trust My Garage member and join thousands of motorists enjoying independent quality every day? Simply visit our garage finder on our website or download the Trust My Garage app. Enter your postcode and we’ll show you where your nearest members are.

You can download the Trust My Garage app from any smartphone and it will instantly recognise your location before showing a number of trusted garages nearby. From the app, you can view garage feedback, view our educational videos and call one of our members directly to book a service, MOT, or recovery service.

Our brand new video explains more about Chartered Trading Standards Institute (CTSI) approval and what it means for you: