Category Archives: Consumer-Bought
We’ve all been there – you’re out on the road and you hear a suspicious noise, or you’ve tried to start your car in the morning and it just won’t start. It’s one of the unpredictable parts of motoring, but what should you do when your vehicle needs parts for a repair? Trust My Garage has the answers!
Have a professional diagnose the problem
First things first, it’s important to know exactly what the problem is. The average UK motorist usually does not have an in-depth knowledge of exactly how their vehicle functions, but sometimes providing the smallest piece of information can help your local Trust My Garage Member find the cause of your problem.
Modern vehicles are complex machines and accurate diagnosis by an experienced professional can save you time and money. Research has shown that, on average, motorists spend over £170 having their own attempts at vehicle repair fixed by a professional. If you need to find a local, reputable garage you can rely on Trust My Garage’s “Find a Garage map” to see which businesses in your area subscribe to our CTSI-approved code of Conduct. Try it out below:
See what parts are needed
Should your vehicle need parts to complete the repair, these will be quoted for, along with the labour cost to fit them. If you’re looking to compare more than one garage’s prices you can ask for this information upfront before going ahead with any work to be completed.
All Trust My Garage members operate under a “Customer Charter”, where they promise to treat the customer and their vehicle with respect. As part of this Charter, you can ask for a fixed quote or estimate, inclusive of parts, labour and VAT prior to approving any work on your vehicle.
Utilise garage for professional repair and warranty
If your vehicle does need new parts to get it back into a safe and roadworthy condition, it could be tempting to cut costs by purchasing your own parts from a supplier and asking a garage to fit them – but this is where some serious issues could develop.
As a customer, it may be possible to purchase parts that appear cheaper than the initial quote provided by a garage and then ask them for a cost to fit those parts – however, doing so could cost you much more, further down the line. If the parts are not correct for any reason, or are counterfeit, it could cause serious damage to your vehicle or even cause an accident, putting you, your family and other road users at risk. You may even have to pay a for the job to be done again with the correct parts!
Many garages now refuse to fit parts supplied by a customer as they cannot guarantee the integrity of the part itself, and therefore the repair – and you can read more about why here.
Essentially, if the garage has sourced the part, it is responsible for the job from start to finish, and will deal with any warranty issues in line with parts manufacturers terms and conditions should there be an issue. If a consumer supplies a part that is incorrect or malfunctions down the line, it can be difficult to establish whether the problem was caused by the garage’s fitting of the part, or part itself.
Although there is some room for interpretation under the law, it is a garage’s obligation as the expert, to not proceed with the fitment if they believe the parts supplied to be unfit for purpose or of unknown quality. Even if a customer signed a declaration relinquishing any warranty claims between themselves and the garage.
Protect yourself and your vehicle
Although wanting to save money is understandable, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of vehicles that drive on to their premises.
As well as this, using the wrong part could damage your vehicle, so you could be out of pocket and still be left with a problem that needs solving. It’s much safer and better value in the long run to use the skills of a trained technician, such as one of our TMG members.
Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.
All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who agree to comply with a strict code of practice, so every customer using Trust My Garage members can rely on a nationally recognised brand to help you and your vehicle get the best value for your money.
In recent years there has been more evidence of consumers bringing parts they’ve purchased themselves to a garage, and asking the garage to fit them. This shake-up of garage traditions may seem like a good idea for motorists, but it really isn’t – check out why below:
What are consumer-bought parts?
A consumer-bought part is any part purchased directly from a supplier by a consumer instead of by a garage. In the case of most repairs, if a replacement part is needed for a vehicle the garage will order and fit it as part of their service. However, it is now much easier for a customer to make a diagnosis of the issue with their vehicle, purchase a part, and then take it to a garage and ask them to fit it for only the cost of labour time.
Do garages mind fitting consumer-bought parts?
It may be that if you take a part to a garage and ask them to fit it, they say no. While this might seem as if they’re turning away business for no reason it can often be down to a variety of issues. If a garage fits a part you’ve purchased at your request, and then the part breaks, where does the blame lie? The legal position is very clear, the garage is responsible for the work they do but any issues with the part will be your problem. However modern cars are complex and disputes regularly arise. Many consumers fault the garage’s fitting, but it could be the case of the part just not being up to the job. Remember, the main priority for a technician is to ensure your vehicle is safe and fit to drive – so if the part seems questionable, it’s acceptable for them to decline to fit the part.
We at Trust My Garage think that while consumer-bought parts may seem like a good idea it’s always best to let a garage do its job and make sure your vehicle is safe and working correctly. After all, would you take a steak into a restaurant and expect them to cook it for you?
Why have consumer-bought parts become popular recently?
Over the past few years the massive rise in online shopping has meant that more and more ‘direct supply’ companies have been set up for vehicle parts. These kinds of companies mean that a consumer can buy a part directly for their vehicle, instead of going through a garage and potentially paying a small charge for acquiring the part. This method essentially ‘cuts out the middle man’.
Is it a good idea?
Buying parts yourself might seem like a good idea on paper. However, if there is an issue with the part in the future what consumer rights do you have? Unlike parts bought and fitted directly by a garage, there may be warranty issues about the part installation, leaving you with a once again broken vehicle and no way to claim your money back. It also could be the case that the part is of inferior quality if not purchased from a proper supplier, which could in turn do even more damage to your car. In the worst cases, it may even be a counterfeit part. Garages will use suppliers they trust to provide them with quality parts in order to ensure the best possible work for their customers – that is, after all, how they get business!
If you need to get your car repaired, MOT’ed, serviced or even just checked over, you can you use our handy Find a Garage map to locate a reputable, Chartered Trading Standards (CTSI) approved independent garage near you – and remember, happy motoring!