Potholes are no joke when it comes to motoring in the UK, but if your vehicle is damaged due to an issue with the road surface what can you do? Trust My Garage has some handy tips for dealing with the ruin of the roads – check them out here!
If in doubt, get out
If you believe your vehicle has been damaged in any way, find a safe place to pull over and inspect the vehicle. You may want to take photos if there are any obvious areas of damage on the vehicle – and only if it is completely safe, take a photo of the pothole in question.
Vehicle problem? Solved!
If you feel there is a problem with your vehicle as a result of a pothole you can take it to your local Trust My Garage member for diagnosis, and if necessary, repair. To find your nearest member you can use our Find a Garage map, which lets you see every TMG-approved member in your area.
All Trust My Garage members operate to a Chartered Trading Standards Institute (CTSI) Code of Conduct, meaning you and your vehicle will get the best possible service from a business dedicated to the highest standards of skill and personal service. If you want to claim against any costs incurred, make sure to keep all invoices and receipts to send off copies when requested.
See it, say it
If there’s a pothole problem you’re concerned about, report it to the relevant authorities. Depending on where the road is changes which organisation you need to inform – here’s what you need to know:
Motorways or major A-roads
- England: Highways England – although if you hit a pothole in London, inform Transport For London (TFL)
- Wales: Trunk Road Agents
- Scotland: Transport Scotland
If the pothole is on a smaller road, it is the responsibility of the local council, so report it to them.
The .Gov website provides information on which organisation to use based on the location of the pothole in England, and you can contact your local council via their website or telephone number to report an issue.
Making a claim
If a pothole has damaged your vehicle you can make a claim to attempt to recoup the costs of any damage incurred. Most councils and highway agencies will send you a form when you report the pothole, so fill in as much detail as possible and return this along with copies of any receipts, invoices and photographs taken.
Some authorities may also ask for a copy of a valid MOT certificate for the vehicle, so be sure to have a copy of this included with your paperwork.
However: making a claim isn’t a guarantee of reimbursement. The Highways Act 1980 allows road authorities to decline claims provided they took reasonable steps to make sure the road is maintained, and potholes dealt with quickly. If your claim is thrown out you may have to utilise your insurance policy, but this could affect your no-claims bonus.
Another option is to try to prove that the body responsible for the road did not do a good enough job of road repairs. One way of doing this is to ask the road authority for details of repairs to the road that damaged your car, or do so through the Freedom of Information Act.
The latter can take 20 working days, but if you can prove that the road has been neglected it is hard for your claim to be turned down.
Keeping up with your maintenance
Whether you’ve suffered pothole damage or not it’s important to keep your vehicle in in tip-top shape. Whether you need a check-up, service, MOT or repair, you can visit your nearest Trust My Garage member and the CTSI-approved Code of Conduct our members operate to means that you’ll get the best possible service.
Across the UK this week, thousands of children are heading back to school – but when it comes to the school run, how can you ensure you’re being a safe motorist? Trust My Garage has put together some top tips for keeping yourself and others secure in the car and around other road users! Read on for more.
- Be extra observant
As a driver, if you’re near a school you’ll need to keep a watchful eye for children walking and cycling, as they might be distracted and excited.
- Choose a safe place to drop your child off
It can be tough to park near to the school, but you can aim for somewhere you won’t cause congestion and danger to those walking or cycling to school. If there are zig-zag markings on the ground outside the school, motorists are banned from parking, waiting or stopping there during school hours.
- Reduce your speed
This can be a hugely important to safety where you see lots of children – especially near to schools. If you are driving at 30mph and a child runs out your stopping distance will be at least 23 metres, so keep your speeds low and your eyes peeled for hazards! Some school areas also operate a variable 20mph limit during drop-off and collection times, which is highlighted with a flashing amber light and sign indicating the lower speed limit is being enforced.
- Plan for additional traffic on the roads
The school year comes with a substantial increase in morning and evening traffic, so drivers should allow an extra 10 or 15 minutes for their morning commute – it’s better to be early than to rush and speed when travelling to and from work.
- Look out for the lollipop!
When you see a Lollipop helper start to cross the road (usually with a brightly coloured vest and sign) come to a complete stop to allow children to cross safely. Proceed with caution once the helper has returned to the path and has lowered their sign.
- Dont use your mobile phone whilst driving
Making or receiving a call, even using a ‘hands free’ phone, can distract your attention from driving and could lead to an accident – and using a device while driving is illegal and will result in a 6-point penalty and £200 fine. If you need to make a call, pull over in a safe space, turn off your engine and remove the key from the ignition. In 2017, 14% of drivers still said it was acceptable to take a call while driving (source) but it can lead to serious injury to drivers and pedestrians.
- Be aware of buses
Buses near schools are frequent and often filled with children of all ages going to and from school. If you’re driving anywhere near a bus be on the lookout for children stepping out unexpectedly, as well as the vehicle itself moving into and out of the road at bus stops.
If you’re looking to get your vehicle checked out ready for your school run and commute you can visit your nearest Trust My Garage member! All TMG garages operate to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you and your motor are set to get the best possible service.
Got any other ideas on staying safe in the car? Be sure to leave your suggestions in the comments!
Winter is here! With a chill in the air and crunch of frost underfoot, there can be no doubting the harshest season of the year is upon us. When it comes to driving, Winter weather can lead to accidents and issues on the road, so here at Trust My Garage we’ve put together some advice for helping you to stay safe during the cold season.
Plan your travel
Before setting off, be sure to check ahead that your route is clear of accidents and other issues that can cause delays, and that the roads haven’t been shut due to poor conditions.
Check your tyres
If you have the opportunity and need, winter tyres could be a viable option for your vehicle. If you use your normal tyres, ensure they are inflated to the recommended pressure and have a minimum tread depth of 3mm across the width and circumference of the tyre in order to cope with the slippery and wet conditions.
Check for faults
If you notice a fault with your vehicle, such as a cracked windscreen, dim headlight, or poorly charged battery, it’s important to get it sorted before undertaking any winter driving. If you feel there is a fault but aren’t sure how to proceed, you can always take your vehicle to a local garage to have it looked at by a professional – you can even use the TMG Find a Garage map to locate your nearest Trust My Garage member.
Check the dashboard
If your car is displaying a warning light on the dashboard it’s important to get it checked – the systems are there to keep you safe! If your vehicle isn’t performing at its best it could lead to breakdowns or accidents, so be sure to keep it in the best possible condition. If you aren’t sure what the lights on your dashboard mean you can take a look at our Getting to know your vehicle’s dashboard blog post to give you a breakdown of what you need to know.
Even though most of us have the luxury of heating in our vehicles, if we break down or have an accident we can often be at the mercy of the Winter chill. By dressing warmly and layering up you can keep warm – and you could even save money on your fuel consumption!
Keep supplies in your car
In the case of a real emergency it’s important to keep supplies in your vehicle. Items such as a torch, blanket, biscuits, water, a hot drink, a hat, scarf and gloves, and a mobile phone charger or battery pack are always helpful to keep you safe and warm. You should also keep something to put under your tyres if you get stuck, and a shovel to clear any snow.
Control your speed
The Institute of Advanced Motorists (IAM) recommends:
“When driving in snow, get your speed right – not too fast so that you risk losing control, but not so slow that you risk losing momentum when you need it – and brake, steer and accelerate as smoothly as possible. Start gently in second gear, avoiding high revs. Stay in a higher gear for better control. Only use the brake if you cannot steer out of trouble.”
Your stopping distances also increase tenfold on ice, so be sure to leave ample room between any surrounding vehicles to stay safe on the road.
Read road signs
While you may use familiar roads while driving, any changes to the surface or temporary problems should be highlighted by road signs – so keep an eye out for any updates. Signs will also post any road closures or other issues, so be sure to look around for any information possible.
If you’re driving on unfamiliar roads then it’s even more important to check road signs – nobody wants to get lost in the snow and ice! By employing careful, steady driving, you can give yourself enough time to read and process any information you need to know.
Know when not to drive
If conditions are too dangerous, the safest option is simply to not drive. Although it will delay you, it’s the safest option – and no drive is worth injury, no matter how small. It’s important to keep an eye on weather forecasts, so you don’t plan a journey when the weather is going to be particularly bad. Driving safe means that you can drive happy.
If you’re looking to embark on some winter travels, you can take your vehicle to your local Trust My Garage member. Whether it’s for a check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service – no matter the weather!
Every year from the age of three your car should, by law, go in for an MOT test. But what exactly does the MOT do and why are they so important?
What even is an MOT?
During an MOT, the most important parts of your vehicle are “checked to make sure they meet the legal standards” (Gov). By having an MOT, you’re making sure that your car is safe to drive on UK roads. It’s called an MOT because it was originally named after the original Ministry of Transport (MoT). (source)
But I’ve had my car serviced, isn’t that the same?
Simply put, no. The MOT does not cover the condition of the engine, clutch or gearbox, which are the parts of your car that will be looked at during a service. The MOT looks at mechanical parts of your car and emissions as well.
Ok, so what parts of my car does the MOT look at?
The MOT provides you with an evaluation on the condition of most of your car, such as bodywork, fuel, seats, brakes and tyres. For a more in-depth breakdown of all the parts of your car looked at during the MOT, you can have a look at the full government list here, or take a look at the photo below.
So why is the MOT so important for my car?
Under the current system, 27.48 million vehicles took the MOT test last year and 4 out of 10 of them were found to be unroadworthy when examined. (DVSA, 2015) Even with a regular test every year, that’s still just under 11 million vehicles that aren’t fit to drive on UK roads.
With the Government opening their new consultation about extending the time before a car’s first MOT, it’s important to think about how many more dangerous vehicles – which could be over 3 and a half million! – that could be around in just one extra year’s time.
Wait, the government want to do what?
Yes, you read that right. The government have opened a public consultation asking for opinions on whether a car should be able to wait 4 years for its first MOT, instead of 3. It’s being called the 4-1-1 system, and while it might seem like a good idea, the facts say otherwise. There is a belief that because modern cars are more reliable, they do not need to be tested so strictly. In practice this is incorrect. Not only is the current MOT failure rate higher than it was in 2008 (when vehicles were less reliable), components designed to wear out – like tyres and brakes – are far more likely to have become dangerous by the time the vehicle is four years old.
But an extra year with no MOT would save me money, right?
Well, that isn’t exactly the case. Extending the time allowed before the first MOT of a car or motorcycle’s life from three years to four would likely prove more expensive for motorists, as it would raise the likelihood that minor problems become more serious defects – which then triggers in turn further defects which require more significant and more costly repairs later. It may also be the case that defects associated with one component due to excessive wear could then result in defects in different but associated components which would otherwise have remained serviceable. The defects are therefore cumulative – which could cost you even more money.
But my car looks fine, so why would it even need an MOT?
While it’s true that your car may look fine at a glance, when was the last time you checked the tread on your tyres? Do you know the proper depth it needs to be at to be road safe? Do you think your brakes are as responsive as when you first got your car? Are the electrics still safe and functioning properly? The MOT is designed to ensure your vehicle is as safe as possible when you drive it, and lets you know if there are any problems before they become a real danger to you and other road users.
Surely it can’t be that much of a problem though?
That’s where you’re wrong. In 2013/14 there were more than 770,000 vehicles discovered during MOT tests with a dangerous defect. Nearly 2,200 EVERY day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment (DfT, ‘MOT Scheme Evidence base’, 2008). Now, when you go out on to the roads, do you want over 2,000 chances of being in an accident due to a dangerous car?
You’re right, that’s bad! But what can I do to stop it happening?
For a start, you can take your vehicle for its yearly MOT, to make sure it’s in the best possible condition. If you’re looking for a garage that will carry out a thorough, DVSA standard MOT you can find your nearest trusted independent garage on the Trust My Garage website. All the garages are Chartered Trading Standards Institute (CTSI) approved and are ready to do the best work for you and your vehicle.
You can also head over proMOTe’s website if you’re looking for some more facts, or you can to the Government website and take a look at the MOT consultation yourself. It’s open for response from all members of the public, so if you think it’s a bad idea, like we do, let the government know!
It’s that time of year again. Christmas is right around the corner! Some of us may be a bit more excited than others, but with all the festive cheer in the air, have you thought about the practicalities of driving this Christmastime? If not, then buckle up! We’re about to tell you just how you can make the most when you’re driving this Christmas. (Song optional, but very festive.)
When you’re driving your top priority should always be your safety. Regardless of the destination or the time it takes you to get there, your number one thought should be about your own safety, and that of any passengers in the vehicle with you.
Plan your route
The further the distance you’re travelling, the more chance there is for issues like traffic to occur. Christmas is a peak time for driving, as many people visit their families over the festive period, so try and ensure you give yourself adequate travelling time.
Here are some of the routes identified by motoring organisations as traffic hotspots over Christmas:
- The M1, A1 and A1(M) northbound
- The M4 westbound to Wales and around Heathrow
- The M3, A303 and M5 heading to the West Country
- The M23 to Gatwick and the M11 to Stansted
- The M62 over the Pennines is often affected by snow, as is the A1079 between Hull and York.
It’s also worth noting that many main roads and motorways will be gritted in the case of snow and ice, but this won’t necessarily happen in areas that don’t see as much traffic. It’s worth taking some extra time by using main roads to get to your destination instead of taking shortcuts that often require drivers to travel on country lanes, as these may be more dangerous in poor weather.
If you’re interested in more ways to ensure you’re driving in a safe and responsible manner, you can look at the charity Brake’s ABC pledge. Drivers can promise to follow the rules Brake have set out for being as safe as possible in winter conditions, to help both themselves and other motorists on the roads.
Prepare your car
The UK suffers from a yearly big freeze, so we’re sure you’ve got some great tips on how to help get started in the cold. However, if you’re looking for some ideas about how to get the wheels rolling, here are some of the best we’ve found:
- Tyres: If possible, considering buying winter tyres. If this is not an option, ensure your standard tyres are inflated correctly and that you have a minimum of 3mm of tread on your tyres to cope with wet and slippery conditions.
- Battery: In winter, the battery will run down quicker than in warmer weather. Make sure you do a regular long journey to top it up or trickle-charge the battery.
- Engine: Modern engines are more robust than older ones. All the same, depress the clutch when starting as this will reduce drag on the engine when starting, and preserve the battery.
- Screen wash: Keep this topped up and use a proper additive at the right concentration to prevent it freezing.
- Fuel: Keep your tank topped up – that way if you are caught out, you’ll have enough fuel to make it home or run the engine to keep warm. However, it’s essential to keep snow from blocking the exhaust as noxious fumes can leak into the vehicle.
- Windows: Clear all snow and ice from the windscreen and the roof of the car before driving off. Do not use water to de-ice windscreens. Hot water can crack the glass, and the water will only freeze again on the screen or on the ground where you are standing.
- Locks: A squirt of WD-40 will prevent your door locks freezing up. If they do, apply a heat source to your car key to melt the ice.
- Warm clothing: Your car may be warm on the inside but if you have to step outside, you could be in trouble if you have not got any warm clothing with you.
If you do suffer the unfortunate experience of a breakdown it’s important to keep some essentials in the car – a fully charged mobile phone, a torch, warm clothes, comfortable and waterproof shoes, hot drinks and snacks (Telegraph). That way, when you’re waiting for some roadside assistance or a recovery vehicle you can stay warm, full and safe while trying to stave off the boredom.
Emergency snow kit
- Warning triangle – let other drivers know your situation to avoid stress and confusion
- Cat litter or sand
- Snow shovel or spade
- Ice scraper
- Warm clothes and footwear
- Snacks and water
- Mobile phone
- Blanket or sleeping bag
- Jump leads
- High visibility jacket
- First aid kit
- Heat pad – If you are stranded in the snow and the exhaust pipe is covered, it can be dangerous to run the engine. These help you stay warm.
Remember, you’re never far from a Trust My Garage member who can help you out with any problems that you might experience on the road. All of our members are Trading Standards approved, and are here to get you back on track quickly & safely. Garages are located all over the UK, so no matter where you are, we’re here to help you. If you want to see where your nearest garage is, you can search with your post code on the Trust My Garage map.
Getting Home Safely
Don’t Drink Drive.
The golden rule is that if you plan to have a drink, don’t drive.
Carbuyer suggest that you leave your car parked up, get a cab home or let someone who’s sober drive – as long as they’re insured to drive your car, of course.
The effect of alcohol on driving is profound and so are the penalties if you’re caught doing so. Anyone convicted in the UK of ‘driving or attempting to drive through drink or drugs’ faces anything up to the maximum possible of penalty of a £5,000 fine, a six month prison sentence and up to 11 points on their driving licence, as well as an obligatory 12 month disqualification from driving (Drinkdriving.org). There’s no defence for being caught over the drink-drive limit the following morning, either.
FOMO (Fear of Missing Out)
This year, THINK! have launched a new anti drink-driving campaign for December – FOMO.
The campaign is specifically targeting young males, as figures show they account for almost two thirds of drink drivers killed on our roads.
It will target young men through Facebook, Twitter and Spotify, with 5.4 million British males aged 25 to 34 on Facebook alone – the highest single demographic.
The campaign involves adverts that aim to make it clear to young men that they have plenty to live for the following day, which they may not see if they choose to have a second drink.
Research carried out for the Department for Transport found 20% of young men have had 2 or more drinks before driving and an extra 11% say they have considered it – with a third of adults telling researchers they felt it wouldn’t impact on their driving. However, research from the National Institute for Health and Care Excellence (NICE) shows a second drink doubles a driver’s chances of being involved in a fatality. (Gov.uk)
So let’s be safe, and don’t drink and drive.
Most importantly – Have a Merry Christmas!
We at Trust My Garage all hope you have a wonderful and safe Christmas, and spend lots of time doing whatever you like. If you’re worried that your car isn’t up to the challenge of the British winter, don’t forget you can pop in to your local Trust My Garage member and get booked in for a service. That way we can all motor happy!
If you found this post helpful, why not take a look at our ways to make your Christmas commute better, or leave us a comment with your best winter driving tips!
Latest figures from the Department for Transport has revealed that there are now more than 25.8 million cars on Britain’s roads, up from 25.2 million at the same time last year, meaning that five out of nine regions in England now have the equivalent of one car for every two people. With car production at a high and the use of public transport declining by more than 60 percent in the last six years, the number of cars on our roads is likely to continue to grow.
With this in mind, how can you ensure you keep safe on the road? We’ve compiled the best advice to keep you and others safe when out driving.
Mind the gap
I’m sure we’re all familiar with the mantra “only fools break the two second rule”. Unfortunately, some drivers may need to repeat this a bit more often as research from the road safety charity Brake, has reported that around 14% of accidents happen as a result of tailgating and shunting. Keeping at least two seconds between you and the car in front during normal driving conditions and four seconds during bad weather, will give you sufficient time to brake if needed.
Know your limit
It may seem obvious advice to keep to the speed limit, but drivers not keeping within the limit is one of the biggest causes of accidents on the roads. Keeping to the limit is a requirement and keeping inside the target will reduce hazards and the need for heavy braking. Remember, British motorways have a maximum speed limit of 70 mph and you should only be in driving in the right lanes if you are overtaking vehicles on the left.
Timing is everything
One of the easiest things you can do to keep within the speed limit, is give yourself plenty of time for your journey. Planning ahead to make sure you have enough time, with a route plan will leave you much more relaxed, reducing your temptation to speed.
The longer we do something the more it becomes second nature and this is just as true for driving. The benefits of being an experienced driver are obvious, however this experience has the potential to bring complacency. Before stepping into your car, make sure you are well rested, calm, alert and free from any other issues that may affect your attention.
Driving at night is not ideal, but if you need to, there is plenty you can do to keep safe. If taking a long journey make sure you are well rested before you begin with your route planned in advance, with regular two hour breaks factored in. Don’t ignore the warning signs, if you still feel tired during your trip, find somewhere safe to stop as soon as you can. If you’re on a motorway, pull into your nearest service station – DO NOT stop on the hard shoulder and have a nap in your vehicle.
Driving responsibly doesn’t end when you stop driving, how you park can have consequences for both you and other drivers. Are you aware that UK motorists are involved in 1400 car park-prangs every day? Keep your speed low when parking as this allows you greater control in a small space. Look in all directions including left, right and directly behind your vehicle as this is where a car could be backing out opposite from you and of course pedestrians could be there too! If your car has any form of automated parking assistance – from reversing sensors to a full blown auto parking mode remember that these are driver aids, not driver replacements!
Do you check your mirrors before every journey? Before setting off, make sure you check that your mirrors are in the correct position, so you can see around your vehicle. When driving you should also check them every time you change speed, or direction and before signalling
Time for a refresh
Once we’ve passed our test, unless it’s a requirement of your job, very few of us will have any additional assessments. As we become more experienced and more comfortable with driving we all have the potential to slip into bad habits. To curb this it’s a good idea to consider a refresher course every few years, ensuring you keep your knowledge and confidence up to speed.
Being a responsible driver isn’t just about your behaviour and those around you. The health of your vehicle is also paramount. Beyond regular vehicle maintenance, there are various vehicle checks you can make to ensure your car is kept in good working order and reduce your risk of breakdown. Weekly checks should become second nature, if you’re not quite sure what you should be checking, remember POWER: Petrol, Oil, Water, Electrics, Rubber.
Regular checks will help you spot any potential issues early, if you need any additional guidance, your local Trust My Garage member will be more than happy to help.
While regularly monitoring your vehicle is highly recommended it is no substitute for regular servicing from a trained professional. Trust My Garage technicians are highly skilled and will be able to spot any issues and provide you with clear advice on keeping your vehicle in top condition. To find your nearest Trust My Garage member, visit our website and simply enter your postcode into our garage finder.
You can also download the Trust My Garage app from any smartphone and it will instantly recognise your location before showing a number of trusted garages nearby. From the app, you can view garage feedback, view our educational videos and call one of our members directly to book a service, MOT, or recovery service.
 Accident Exchange, 2014 report