Blog Archives

Trust My Garage – the network of quality independent garages you can trust

What is Trust My Garage?

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations.

If you take your vehicle for an MOT, service or repair at your local garage, how can you be sure of the quality of its work? At Trust My Garage, we truly believe that our members are the best independent garages in the UK, each one unique but all skilled professionals who are dedicated to providing top quality work.

 

Why should I choose a Trust My Garage member?

Since 2016 Trust My Garage members have all operated to a strict Code of Conduct, which has been approved by the Chartered Trading Standards Institute (CTSI) – the national body for trading standards professionals. Trust My Garage is currently the only CTSI backed code exclusively for independent garages, so you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.

 

Why can I Trust My Garage?

All Trust My Garage members operate to the TMG ‘Code of Practice for Service and Repair’, as well as utilising our Customer Charter:

As every TMG member adheres to our strict criteria, you can rest assured that you can Trust My Garage for great service, every time.

 

Where can I find my nearest Trust My Garage member?

With over 2,900 members across the UK, you’re never far away from a TMG member. We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease!

Simply pop in your postcode and our ‘Find a Garage’ map will show you all the TMG members in your area – and you can even read reviews from other customers if you’re unsure which garage is right for your needs.

Try it out here:

 

What happens if there is an issue with a garage?

If a customer does enter a dispute with a Trust My Garage member, our CTSI Code of Conduct offers a robust complaints procedure. We use an impartial Alternate Dispute Resolution (ADR) provider to ensure a fair outcome in every case.

​ To show how confident we are that you’ll be happy with your next visit to your local TMG member, we’ve launched the Trust My Garage £1,000 Guarantee: a first of its kind financial reassurance scheme backed by the Independent Garage Association (IGA). This means that as well as approval from Chartered Trading Standards Institute (CTSI) for the quality of our members, you have the added benefit of financial backing from the IGA.

For full details, you can read our ‘The Trust My Garage £1,000 Guarantee – How does it help?’ blog post – but you can rest assured that our independent garages will make a great job of any work on your vehicle.

 

How can I find out more about Trust My Garage?

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so you can get the latest motoring news and updates straight into your social feeds! Check out our profiles:

Trust My Garage Facebook Trust My Garage Twitter

As of this week, you’ll also be seeing more of Trust My Garage with the launch of our debut TV advert! We want motorists in the UK to Trust My Garage – so be sure to keep an eye out for the Trust My Garage shield on your screens. You can also view our advert right here, so watch the video below and see why you can Trust My Garage:

If you’re looking for more information or would like to contact Trust My Garage, please visit TrustMyGarage.co.uk or Contact Us here.

Like our new advert? Make sure to leave us a comment in the section below!

Fuel-efficient driving – How can you make your motor’s MPG go the extra mile?

As of December 2018, BBC News’ Fuel Price Calculator revealed the price of fuel per litre across the UK stood at £1.24 and £1.34 for petrol and diesel vehicles respectively (source). With the cost of filling up the tank on the rise, Trust My Garage has some top tips on how to drive economically and make your MPG go further – check them out below!

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Condense your time on the road

Did you know that when you drive a car that has been parked for a few hours the engine is cold and it uses more fuel to power the engine for the first five miles or so? By combining your errands into one daily trip you can save your pennies and your mileage – meaning your miles will last longer between trips to the pump.

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Stick to the speed limit

This one should be a given for responsible driving, but stick to the speed limits! What Car? research shows that a vehicle going at 80mph uses up to 25% more fuel than one going at 70mph.

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Spend a minute on maintenance

One of the best ways to improve your fuel efficiency is to keep your car well maintained and serviced regularly. By ensuring your car is running optimally you can utilise your fuel and go further for your pounds, even if it’s just pumping up your tyres to the correct pressure! If you’re not sure on how best to go about maintaining your car, check out our latest maintenance blog post: “Winter driving – how to stay safe when the cold hits”.

If you think your car could be in need of a service, you need a helping hand when it comes to good maintenance practice, or you think your motor could be in need of a repair, your local Trust My Garage member can help. Not sure if there’s a member near you? Pop your post code into TMG’s ‘Find a Garage’ map and we can tell you who’s nearby!

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Air-con? Air-gone!

Car heaters don’t, in general, use up much fuel as they recycle the heat from the engine. Air conditioning, however, does. It’s definitely the case if you have an older vehicle but it’s much less noticeable with modern cars. Remember that using your air-con regularly is a good thing, as it keeps the seals in good condition. It also dries the air so that it’s as useful to you in winter as it is in summer for keeping your windscreen de-misted. But what about opening windows instead? When it comes to keeping them down it may affect fuel consumption at more than 40mph, but air conditioning marginally increases fuel use at all speeds.

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Keep F1 on the track

“Slip-streaming” behind other vehicles to help save fuel is a technique Formula 1 drivers adopt, but it is highly dangerous and frowned upon by road safety experts. Similarly, switching off the engine whilst moving and coasting to a stop is also deemed to be extremely reckless – so don’t bring racetrack habits to the road.

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Take a weight off

Just like your body, your car needs more fuel to move around more weight, which means you shouldn’t cart items around in your boot unless you absolutely need to. You can also reduce weight by filling up with less fuel, more often. You’d be surprised how much more a full tank of fuel weighs than half a tank!

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Read the road and use gravity

Use gravity to your advantage and build up momentum by pushing on downhill to power through inclines. This may sound confusing, but a good way to do this is to read the road as if you were on a pushbike and accelerate accordingly. While doing this, be sure to look far ahead while driving and keep moving where possible by anticipating obstacles. Easing off the throttle and keeping momentum is better than speeding up, braking and then starting all over again.

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What is Trust My Garage?

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand. If there’s a problem that can’t be sorted out between you and your garage, the IGA takes over and helps to achieve a happy outcome.

For more information about Trust My Garage or to locate your nearest TMG member visit www.trustmygarage.co.uk.

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Don’t put off your garage visit – here’s how to get in to gear and book your first MOT

A new survey has revealed that a fifth of drivers aged 17 to 25 have admitted to putting off taking their car in for repairs or servicing – so why are young motorists avoiding a visit to the garage?

 

The survey showed that over two-fifths (43 per cent) said their biggest worry was the cost of repairs, but 19 per cent also said they were worried about not understanding what the mechanic was saying and 17 per cent said they felt intimidated. (source)

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Trust My Garage is here to help you make sure you’re getting the best out of your visit to a garage – so read on to learn how you can make sure you’re satisfied with every step of your experience!

 

Getting your MOT booked in

When it’s time for your first MOT it can be an intimidating experience, especially if you don’t know where to start with finding a reputable garage. With Trust My Garage all our members adhere to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct, meaning you know that you’re visiting an independent garage that will uphold the highest levels of service for you and your vehicle.

 

To find your nearest TMG member, you can use our ‘Find a Garage’ map. This handy tool allows you to input your postcode and find your nearest Trust My Garage member, and you can even read honest reviews from other customers of a garage to see what they’re like! If you decide you want to contact a garage, all their details are displayed so you can take whatever information you need.

 

Taking your vehicle for an MOT

Visiting a garage for the first time can seem like a scary prospect – but the staff are there to help you! A regular MOT will give your car an MOT certificate, with all the necessary information about your car listed for you to read, as below: 

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There’s a maximum amount MOT test stations can charge. This depends on the type of vehicle. The maximum fee for a car is £54.85 and £29.65 for a standard motorcycle. Any other work that your vehicle needs on top of the standard MOT will cost extra – but if it’s minor or advisory you can have it repaired shortly after your MOT (if necessary) instead of at the same time.
Your certificate also lists any defects under the new categories, so they’re clear and easy to understand. These are how the new categories can affect you: 

mot defect categories

If you drive your vehicle without a valid MOT, you can be fined up to £1,000 – and that’s a cost that nobody wants!

 

Understanding issues and repairs to your vehicle

If your vehicle has had to undertake any kind of repair work, the garage you use should be able to explain what has happened to the vehicle and how it can be/has been repaired. If you aren’t sure about any information, ask! Technicians understand that most motorists aren’t as clued-up to the inner workings of a vehicle as they may be and should be able to describe – or even show you – where an issue has arisen or has been fixed. It might seem silly to ask but if it helps you know what’s going on with your car, a professional should be happy to provide as much detail as they can.

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Keeping your vehicle healthy

When it comes to motor maintenance, there is some simple advice: Don’t ignore warning lights and other indications that something isn’t right. Waiting until your MOT is due to fix these can result in a costly surprise! The best way to ensure the health of your car and its roadworthiness is to address mechanical problems as they arise. If you need to familiarise yourself with dashboard symbols, you can always take a look at our “Getting to know your vehicle’s dashboard” blog post, or by reading your vehicle’s Owner Manual.

 

For more general issues, you can also read our “How can regular vehicle maintenance save you money?” blog post for some ideas on how to ensure your vehicle is kept running in tip-top condition – and how to make sure you don’t spend a fortune! 

 

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service.

 

All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice. Every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

 

Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.

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UK speeding law changes: How do they affect you?

As of Monday 24th April 2017, the UK speeding sentencing guidelines have undergone some changes, increasing the severity of penalties for anyone caught committing a speeding offence.

The Sentencing Council have published their revised guidelines for 2017 onward in a report, which you can have a look at here. We’ve broken down the most important parts of the report for you below.

 

How the fines are calculated

Fines will be calculated using the Band system. Offences are broken down into categories, known as bands, based on their severity. This is then used to gauge an approximate fine. Bands A, B, and C are shown here with their penalties:

Sentencing range 

Band C fine
150% of relevant weekly income

Band B fine
100% of relevant weekly income

Band A fine
50% of relevant weekly income

 Disqualification

Points

Disqualification for 7-56 days OR
6 points on your licence

Disqualification for 7-28 days OR
4-6 points on your licence

3 points on your licence

  • Must endorse and may disqualify. If no disqualification impose 3 – 6 points
  • Where an offender is driving grossly in excess of the speed limit the court should consider a disqualification in excess of 56 days.

 

What happens if someone commits a speeding offence?

The penalty received for speeding depends on the speed the offence was committed at and the speed limit of the road used. The table below shows which speeds fall under which bands comparative to the speed limit.

Speed limit (mph)  Recorded speed (mph)
20 41 and above 31 – 40 21 – 30
30 51 and above 41 – 50 31 – 40
40 66 and above 56 – 65 41 – 55
50 76 and above 66 – 75 51 – 65
60 91 and above 81 – 90 61 – 80
70 101 and above 91 – 100 71 – 90
Sentencing Range Band C Band B Band A

For example, if you were driving at 42mph in a 20mph speed limit area your offence would fall into Band C, but doing the same speed in a 30mph speed limit area would mean your offence falls into Band B.

 

Is there any real change from the previous rules?

The Band system has changed how drivers are fined, as this is now worked out on a percentage of weekly income and the severity of the offence. There has also been an increase in severity of penalty when speeding in low-speed limit areas. The maximum fines for speeding have not changed. These are:

  • £1,000 on a normal UK road
  • £2,500 on a UK motorway.

 

Remember, the easiest way to avoid being caught speeding is by not speeding! If you want to make sure your car is running smoothly you can pop into your nearest Chartered Trading Standards approved Trust My Garage member for all your motoring needs. You can find your closest garage with our handy Find a Garage map. If you want to know more about why Trust My Garage members are the best, take a look at our blog post explaining the benefits of visiting a TMG member.

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What to do when… driving in Summer

The Sun is shining, the sky is clear and the roads are open! It’s nearly summertime here in the UK, so what can you do to help your car and driving be at their best?

We’ve arranged some top tips to combat the summer sun, with some help from The Highway Code, so take a look and see how you can make the most of driving in the British summer.

Keep your vehicle well ventilated to avoid drowsiness. When you get warm, you get sleepy – and that’s not what you want behind the wheel! Your passengers might not like it, but it’s better to be safe and a little bit chilly than be in an accident due to drowsiness.

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Don’t be afraid to push that A/C button if it’s warm out!

Be aware that the road surface may become soft or if it rains after a dry spell it may become slippery. We all know that the British summertime can never happen without a good amount of rain – it’s why we appreciate the sun so much! However, even if you don’t venture out until it’s dry, roads can still hold water and be slippery until much later after a rainy spell. These conditions can affect your steering and braking, so try to be as careful as if it was still chucking it down.

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Be cautious on slippery roads, even if the sun is shining

If you are dazzled by bright sunlight, slow down and if necessary, stop. Although chasing those hours of sunshine is important, being dazzled by sunlight while driving can cause an accident as many drivers will avert their eyes or squint – impairing their vision. Sun visors and sunglasses can help to remedy this, but if you’re finding it too much it’s ok to pull over and wait a little while until the sun’s position has changed.

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Sun through the trees can impair a driver’s vision, just like bright headlights

 

As well as The Highway Code, we’ve also got some more general tips which may come in handy this summer.

 

Beer Gardens – Don’t be tempted! There’s nothing wrong with enjoying a drink in the sunshine, but if you’re driving, don’t have any alcohol. Many groups now use a prearranged ‘designated driver’, but if you take your car to the pub and decide to drink while there, get a taxi or a lift home  – it’s better to be safe than sorry.

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If you’re heading to a beer garden, don’t take your car

 

Don’t leave your pet in your car. Although you can open a window, the temperature inside a car can soar compared to that of the air outside. Animals can become dehyrated and suffer greatly, even if you think they haven’t been there for a long time. Check out the video below to see how being locked in a vehicle on a hot day affects a person – imagine this being your dog!

 

As well as looking after yourself, look after your car! Here’s some handy maintenance info to keep your car in tip-top shape.

Check your fluids. Make sure your car’s oil, water and screenwash are at the levels they should be, and that you have plenty of engine coolant – you don’t want to overheat your engine and leave yourself stranded.

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Checking your engine’s fluids could save you a lot of stress this summer

 

Maintain your tyres. If you’re doing extra miles to make the most of the summer, that means extra wear and tear. Check your tread depth is above the legal limit of 1.6mm and there aren’t any bald spots, bulges, or tears around the circumference of the tyre or in the tyre walls.

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If your tyres are looking like this, it might be time for a fresh set!

 

Test your brakes. In the summer there tends to be more people on the road, and that means more hazards. Caravans, cyclists, bikers and horse riders make the most of the nicer weather, so be prepared for the unexpected! Cautious driving might mean an extra 5 minutes to your destination, but it’s much safer for you and other road users.

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Make sure your brakes are working – if there’s a hazard, you’ll need them!

 

Finally, if you really want to make the most of this summer, then we’ve got one final piece of advice for you – HAVE FUN!

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Most importantly; get ready to have some fun this summer!

 

Don’t forget that if you want to get your car ready for some summer driving, you can use our handy map to find your local Trust My Garage member, operating under a Chartered Trading Standards Association approved consumer code. They’ll help to ensure your car is safe and ready to hit the road to catch some sun.tmg_ctsi_long

The Trust My Garage £1,000 Guarantee – How does it help?

If you take your vehicle for an MOT, service or repair at your local garage, how can you be sure of the quality of its work? At Trust My Garage, we truly believe that our members are the best independent garages in the UK, each one unique but all skilled professionals who are dedicated to providing top quality work with a friendly, personal service.

Don’t just let us tell you how good our members are – you can see the evidence from other consumers too. Based on results from TMG’s online feedback system over the course of 2015, the overall satisfaction rate for TMG members over the last year was 88%, with 98% of consumers satisfied that the member only carried out necessary or quoted work, and 97% of customers were likely to use the member again. You can’t argue with happy customers!

To show how confident we are that you’ll be happy with your next visit to your local TMG member, we’ve launched the Trust My Garage £1,000 Guarantee: a first of its kind financial reassurance scheme backed by the Independent Garage Association (IGA). This means that as well as approval from Chartered Trading Standards Institute (CTSI) for the quality of our members, you have the added benefit of financial backing from the IGA.

 

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Need to get your motor fixed? Take it to one of our thousands of Trust My Garage members!

 

It’s very unlikely that you’re ever going to need the TMG £1,000 Guarantee, but it’s there to show that we stand behind our members to underwrite any financial award made following a dispute with one of our members.

But what terms and conditions make up The TMG £1,000 Guarantee, we hear you ask? Well, let’s break it down.

 

How It Works

If you have a problem with one of our members, please contact them and give them a chance to resolve the matter. If you can’t come to a solution, you must follow the complaints procedure as outlined in the Trust My Garage Code of Practice Appendix 2 (full document here).

You will need to file an official complaint with the National Conciliation Service (NCS), our independent Alternative Dispute Resolution (ADR) provider, at www.nationalconciliationservice.co.uk.

If you are judged to be in the right after completing the ADR process, the IGA will underwrite the payment of any financial award up to £1,000 in the event that the garage is unable to make the payment.

 

The Application Process

Under normal circumstances where the ADR process finds in your favour, any financial award will be paid to you by the garage promptly. It is only if this payment is not made after 14 days have elapsed that a claim may be made under the TMG £1,000 Guarantee.

You MUST follow the process as set out in the Trust My Garage Code of Practice for your claim to be eligible under the guarantee. To make a claim, call the TMG helpline on 0845 305 4230 and have your NCS claim reference to hand.

If you want to know more details, you can take a look at our TMG £1,000 Guarantee full terms and conditions.

 

We’re certain that our independent garages will make a great job of any work on your vehicle – so if you need a service, MOT, repair, or just a once-over, head to the Trust My Garage website to find your local TMG member, or for more information about The Trust My Garage £1,000 Guarantee you can click here.

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Why is the MOT so important for vehicles?

Every year from the age of three your car should, by law, go in for an MOT test. But what exactly does the MOT do and why are they so important?

 

What even is an MOT?

During an MOT, the most important parts of your vehicle are “checked to make sure they meet the legal standards” (Gov). By having an MOT, you’re making sure that your car is safe to drive on UK roads. It’s called an MOT because it was originally named after the original Ministry of Transport (MoT). (source)

 

But I’ve had my car serviced, isn’t that the same?

Simply put, no. The MOT does not cover the condition of the engine, clutch or gearbox, which are the parts of your car that will be looked at during a service. The MOT looks at mechanical parts of your car and emissions as well. 

 

Ok, so what parts of my car does the MOT look at?

The MOT provides you with an evaluation on the condition of most of your car, such as bodywork, fuel, seats, brakes and tyres. For a more in-depth breakdown of all the parts of your car looked at during the MOT, you can have a look at the full government list here, or take a look at the photo below.

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Car parts looked at during the MOT (source)

So why is the MOT so important for my car?

Under the current system, 27.48 million vehicles took the MOT test last year and 4 out of 10 of them were found to be unroadworthy when examined. (DVSA, 2015) Even with a regular test every year, that’s still just under 11 million vehicles that aren’t fit to drive on UK roads.

With the Government opening their new consultation about extending the time before a car’s first MOT, it’s important to think about how many more dangerous vehicles – which could be over 3 and a half million! – that could be around in just one extra year’s time. 

 

 

Wait, the government want to do what?

Yes, you read that right. The government have opened a public consultation asking for opinions on whether a car should be able to wait 4 years for its first MOT, instead of 3. It’s being called the 4-1-1 system, and while it might seem like a good idea, the facts say otherwise. There is a belief that because modern cars are more reliable, they do not need to be tested so strictly. In practice this is incorrect. Not only is the current MOT failure rate higher than it was in 2008 (when vehicles were less reliable), components designed to wear out – like tyres and brakes – are far more likely to have become dangerous by the time the vehicle is four years old. 

 

But an extra year with no MOT would save me money, right?

Well, that isn’t exactly the case. Extending the time allowed before the first MOT of a car or motorcycle’s life from three years to four would likely prove more expensive for motorists, as it would raise the likelihood that minor problems become more serious defects – which then triggers in turn further defects which require more significant and more costly repairs later. It may also be the case that defects associated with one component due to excessive wear could then result in defects in different but associated components which would otherwise have remained serviceable. The defects are therefore cumulative – which could cost you even more money. 

 

But my car looks fine, so why would it even need an MOT?

While it’s true that your car may look fine at a glance, when was the last time you checked the tread on your tyres? Do you know the proper depth it needs to be at to be road safe? Do you think your brakes are as responsive as when you first got your car? Are the electrics still safe and functioning properly? The MOT is designed to ensure your vehicle is as safe as possible when you drive it, and lets you know if there are any problems before they become a real danger to you and other road users. 

rusty-car

 

Surely it can’t be that much of a problem though?

That’s where you’re wrong. In 2013/14 there were more than 770,000 vehicles discovered during MOT tests with a dangerous defect. Nearly 2,200 EVERY day. The problems ranged from brakes, steering, tyres, suspension, seatbelts, lights and signalling equipment (DfT, ‘MOT Scheme Evidence base’, 2008). Now, when you go out on to the roads, do you want over 2,000 chances of being in an accident due to a dangerous car?

 

You’re right, that’s bad! But what can I do to stop it happening?

For a start, you can take your vehicle for its yearly MOT, to make sure it’s in the best possible condition. If you’re looking for a garage that will carry out a thorough, DVSA standard MOT you can find your nearest trusted independent garage on the Trust My Garage website. All the garages are Chartered Trading Standards Institute (CTSI) approved and are ready to do the best work for you and your vehicle. 

You can also head over proMOTe’s website if you’re looking for some more facts, or you can to the Government website and take a look at the MOT consultation yourself. It’s open for response from all members of the public, so if you think it’s a bad idea, like we do, let the government know!

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Why you will benefit from TRUST MY GARAGE getting Government backing

Recently, responsibility for the government’s Consumer Codes Approval Scheme has been transferred to Trading Standards Institute from the Office of Fair Trading and this means an even greater focus on the needs of the consumer.

As TRUST MY GARAGE has always demonstrated high standards in the independent service and repair sector we have now submitted an application for TRUST MY GARAGE to be an approved code.

What does this mean for you?

1. We guarantee you’re not getting scammed

In a recent survey conducted by the AA, 22% of motorists believed that items had been fitted or replaced unnecessarily during a car service. By visiting a TRUST MY GARAGE member you eliminate any chance of this scenario ever happening to you. We will be working with Trading Standards to drive out any independent garages that do not comply with the high standards we set. This way you can be sure that garages who display the TRUST MY GARAGE shield are genuinely working to provide the very best experience for the consumer – and if they don’t, we want to hear from you.  We can all play our part in raising standards across the entire independent sector.

2. You ALWAYS receive the very best service

All garages that are members of TRUST MY GARAGE work to the highest industry standards. Our members have access to the most up-to-date technical information and tools, and employ highly skilled mechanics. We have even had TRUST MY GARAGE member technicians voted among the best in the country!

3. Customer service is always outstanding

Customer service is top of the agenda for all our trusted independent garages. We ensure that our members explain work carried out clearly and treat customers and their vehicles with the upmost respect. These garages are part of the local community. They visit the same shops as their customers and their children often go to the same school as their customer’s children. They get to know you and always provide a personal and friendly service.

4. You receive REAL value for money

In the same AA survey 44% of respondents believed that the expense of a repair had been a lot higher than expected after a garage visit. One of the key benefits of a garage being in the TRUST MY GARAGE code means that you will receive an honest and loyal service every time you visit one of our members. Our garages are committed to providing motorists with a fixed quote or estimate, both inclusive of parts, labour and VAT and they only charge for the work completed and parts supplied and fitted.

5. Complaining is easy

In the unlikely event that you are displeased with any aspect of your visit to one of our member garages, you will be able to report it to Trading Standards as well as to us. This means you are backed by the support of two reputable, national associations and also have access to free advice to help address your complaint and rectify it promptly. The key to this is clear communication between the customer and garage.

6. Honest Consumer Feedback

We will soon be adding consumer feedback to the scheme via our website at www.trustmygarage.co.uk and through a TRUST MY GARAGE dedicated “app”. This means that your views will really count – all TRUST MY GARAGE members will welcome constructive feedback and other consumers will see an honest appraisal of the garage.

So remember, any garages displaying the widely recognised TRUST MY GARAGE shield can be trusted to provide an honest and professional service to all motorists.  Upon completion of the process, the TRUST MY GARAGE consumer code will be the only approved code in the UK that is exclusively open to independent garage businesses. TRUST MY GARAGE is already a household name and with European law stating that new cars can be serviced at independent garages without invalidating the warranty, the Trust My Garage consumer code will be the final piece in the independent garage jigsaw.

And don’t forget… To find your nearest TRUST MY GARAGE member you can always use the POSTCODE FINDER HERE

Are you putting off your service to save money?

According to a recent survey from GoCompare, over a third of UK motorists are avoiding regular car services just to save a bit of cash.

It might seem a good idea at the time but regular servicing can work out a lot cheaper than the cost of a repair, which is what you could end up paying for if you continue to put off regular maintenance.

Delaying regular servicing on your vehicle is a false economy, particularly in light of the fact you could be getting your vehicle serviced on average, twice at an independent garage for the cost of one service at a main dealer, as recent information released by the Independent Garage Association shows!

Over 10 million (36%) UK motorists have put off servicing their vehicles to save cash, and over a quarter of us are guilty of travelling more than 2000 miles over our car manufacturer’s recommended mileage before getting a service. According to the same report from GoCompare, one in ten of you could be driving illegally by delaying replacing worn out or damaged tyres! Not only can this put you at risk of losing control on the road, it can also result in a serious driving offence which carries a fine of up to £2,500 and three points on your licence!

This is what you’re saying on Facebook

Facebook snapshot - car servicing

Think back to the last time you got your car serviced and ask yourself these two questions:

1. Was it a franchise or independent garage?

2. How much is their hourly labour rate?

By visiting an independent garage for a service, you could pay, on average, £40 an hour less than if you used a franchise dealer.

The IGA polled over 2,000 of its members on their labour rates and states that independent garages continue to offer motorists the very best value for money.

False Economy…

Since the recession officially hit around 2008, times have been tough for all of us. The total cost of running a vehicle seems to be constantly rising so it’s no surprise that people put off servicing when it’s not compulsory. BUT delaying essential servicing and repairs could render your vehicle unsafe and you can end up with much more damage in the long run. In short – preventing a problem early on can help keep car maintenance affordable in difficult times.

Let’s talk figures…

Average labour cost for independent garages = £40

Average labour cost for franchise garages = £95.94

Top 5 lowest prices by region:

1. Cambridgeshire = £34

2. Herefordshire = £35

3. Staffordshire = £36

4. Leicestershire = £36

5. Cumbria = £37

Every member of Trust My Garage (TMG) is an independent garage and provides each customer with a reliable and affordable service. By visiting a TMG member you get all the added benefits of a garage belonging to a reliable, recognised network, without the added cost of belonging to a franchise brand. SEE OUR OWN INFOGRAPHIC WITH ALL THE RESULTS HERE

What the members say:

Garage: Westfield Motors, Essex

“From our perspective skipping servicing is a false economy! Dirty or old oil will make your engine and gearbox unhealthy. If you aren’t checking your engine oil level between services and it runs too low then you could end up looking for a second-hand engine! Brakes need checking regularly for safety reasons, the same as brake fluid! For cars that have cam belts, by not servicing regularly and changing it on time this can also result in engine failure! A service will enable you to be made aware of any broken coil springs (usually caused by potholes) and this could result in cracking and piercing a tyre.

We have a 52 reg VW Golf that is approaching 300,000 miles!  Key to this vehicle getting to that incredible mileage? The customer brings it in every 10,000 miles for a service without fail!”westfield motors workshop

If you take your car to a Trust My Garage member for regular servicing this will help to identify when any repairs may be required and save you money in the long run. It’s a win-win situation!

How to avoid getting in too deep with too low a tyre tread

service
Trust My Garage was set up to ensure that motorists always receive an honest and trustworthy service every time they visit an independent garage for a service, MOT or repair. However, we know that there are a number of rogue traders out there that do not adhere to the strict customer service regulations that our member garages comply to.

Typically men are more confident when going to a garage than women. A recent report from car insurance company Sheila’s Wheels stated that more than four million female drivers admit to putting their lives at risk by continuing to drive faulty and potentially un-roadworthy cars because they dislike the experience of visiting a garage. It’s a common feeling among women and many female drivers will likely identify with this statement.

This is an experience of a young female driver who feels she was taken advantage of by her local garage, who is not a TMG member.

Motorist, Natalie Hunt, from Nuneaton told us: “Last summer I returned from my holiday abroad to find that I had a flat tyre on my car. Much to my dismay I had just spent every last Euro in the Duty Free section of Palma airport in order to shade the blues of having to return to England. Forking out for a new tyre was the last thing I wanted to do!

“Regardless, I needed to drive to work the next day so I visited my nearest garage, which I have since found out is not a TMG member. It was already an unsettling feeling visiting such a masculine environment. Much to my expectation I was informed that I needed to replace the tyre, which I agreed to. The mechanic started looking around my car and said I also needed to replace the other three tyres as they were going bald and could be a danger to me. The cost of my repairs had just risen in excess of £300 within 30 seconds! I had my doubts to this man’s claim as I had only purchased my car two months prior to this, but I just wanted to get out of there as fast as possible, and trusted him as the expert in this matter.

“I can remember learning about tyre tread in my driving lessons, and was pretty sure that these tyres weren’t on their way out, but was worried that I could be driving around in a potential death trap. Subsequently I had to borrow some money to afford to pay for these tyre replacements.

“I can totally understand why other women would feel vulnerable when getting their cars repaired, particularly if they lack knowledge of car maintenance. Next time I need a service or repair I will definitely be looking for my local Trust My Garage member so I can feel assured that I am receiving a high quality, honest service.”

Tyre3A penny for your tyres

The legal minimum tread depth for passenger cars in most of Europe is 1.6mm across the central three quarters of the tread width and round its entire circumference. However it is generally recommended that car tyres should be changed when the tread depth reaches 3mm.

Different rules apply to different vehicle types and there is some variation in a few countries. You should also be aware that different rules apply to winter tyres. Make sure you check the rules if you are planning to travel in Europe.

Place a coin in the groove of your tyre tread which runs right round the circumference. Then roll it along the groove until it reaches a bump in the bottom. This bump is the tread wear indicator. If this bump is still within the depth of the tread then it is still legal. If it is worn down and there is no depth of groove above the indicator then it is NOT legal.
If your tread depth is not legal, you should visit your local Trust My Garage member to have your tyres replaced. You can find your local member here.

Have you answered our survey about women drivers?