Blog Archives

Keep your vehicle road ready in lockdown with Trust My Garage

A new survey of the nation’s drivers has revealed more than half (54%) don’t know when their next service is due – so how can you keep your vehicle in top condition all year round? Find out with Trust My Garage!

Every year Highways England’s traffic officers deal with more than 85,000 breakdowns. 40 per cent of these breakdowns are caused by vehicles running out of fuel, poor tyre maintenance, power loss and engine trouble. These basic checks and maintenance can prevent many breakdowns:

  • Check tyres – check your tyre pressures are suitable for the load and their condition, including the spare. Always look out for cuts or wear and make sure tyres are comfortably over the minimum legal tread depth of 1.6mm.
  • Check fuel – before every journey, check your fuel levels and make sure you have enough to get to your destination. Always keep your tank at least one quarter full.
  • Check engine oil – use your dipstick to check oil regularly, if your vehicle has one.Alternatively, you can use your vehicle’s information system. Top up if needed, making sure you use the correct oil. Take your car to a garage if it is requiring frequent top ups.
  • Engine coolant – check your coolant is within the minimum and maximum markings.
  • Check screen wash – Always keep your screen wash level topped up so you can clear debris or dirt off your windscreen.
  • Check lights – look at whether indicators, hazard lights, headlights, fog lights, reverse lights and brake lights are functioning properly and that your lights are clean.
  • Windscreen wipers – check your wiper blades for cuts, nicks and wear. Replace them if they are not clearing your windscreen properly – and if they judder during use it’s a sign they may need replacing.

For more in-depth details on how to conduct basic checks and maintenance, take a look at our “What to do when… your vehicle needs some TLC” blog post!

If you’re looking for further help, Highways England has prepared a guide showing road users how to carry out the five most important vehicle checks: tyres, engine oil, water, lights and fuel. The guide has written details and helpful videos showing you how you can make sure your vehicle is always safe and roadworthy.

According to Highways England, knowing the benefits of regular checks and maintenance before getting on the road is key to travelling safely – but so is maintaining your vehicle’s regular servicing and maintenance schedule!

If you’re looking for a professional local garage to help with your servicing, repair or MOT needs, you can find a local CTSI approved Trust My Garage member by visiting the Trust My Garage website’s ‘Find a Garage’ map! You can even read reviews from other motorists about the members in your area to help you decide which garage is right for you. Try it out here:

Want to know more about Trust My Garage?

Trust My Garage is a collection of Britain’s trusted local garages – each one different and all dedicated to the highest standards of skill and personal service.

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice. That way, every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best quality and value of service.

Have you got any top vehicle care tips? Let us know in the comments below!

What to do when… a pothole damages your vehicle

Potholes are no joke when it comes to motoring in the UK, but if your vehicle is damaged due to an issue with the road surface what can you do? Trust My Garage has some handy tips for dealing with the ruin of the roads – check them out here!

If in doubt, get out

If you believe your vehicle has been damaged in any way, find a safe place to pull over and inspect the vehicle. You may want to take photos if there are any obvious areas of damage on the vehicle – and only if it is completely safe, take a photo of the pothole in question.

Vehicle problem? Solved!

If you feel there is a problem with your vehicle as a result of a pothole you can take it to your local Trust My Garage member for diagnosis, and if necessary, repair. To find your nearest member you can use our Find a Garage map, which lets you see every TMG-approved member in your area.

All Trust My Garage members operate to a Chartered Trading Standards Institute (CTSI) Code of Conduct, meaning you and your vehicle will get the best possible service from a business dedicated to the highest standards of skill and personal service. If you want to claim against any costs incurred, make sure to keep all invoices and receipts to send off copies when requested.

See it, say it

If there’s a pothole problem you’re concerned about, report it to the relevant authorities. Depending on where the road is changes which organisation you need to inform – here’s what you need to know:

Motorways or major A-roads

  • England: Highways England – although if you hit a pothole in London, inform Transport For London (TFL)
  • Wales: Trunk Road Agents
  • Scotland: Transport Scotland

If the pothole is on a smaller road, it is the responsibility of the local council, so report it to them.

The .Gov website provides information on which organisation to use based on the location of the pothole in England, and you can contact your local council via their website or telephone number to report an issue.

Making a claim

If a pothole has damaged your vehicle you can make a claim to attempt to recoup the costs of any damage incurred. Most councils and highway agencies will send you a form when you report the pothole, so fill in as much detail as possible and return this along with copies of any receipts, invoices and photographs taken.

Some authorities may also ask for a copy of a valid MOT certificate for the vehicle, so be sure to have a copy of this included with your paperwork.

However: making a claim isn’t a guarantee of reimbursement. The Highways Act 1980 allows road authorities to decline claims provided they took reasonable steps to make sure the road is maintained, and potholes dealt with quickly. If your claim is thrown out you may have to utilise your insurance policy, but this could affect your no-claims bonus.

Another option is to try to prove that the body responsible for the road did not do a good enough job of road repairs. One way of doing this is to ask the road authority for details of repairs to the road that damaged your car, or do so through the Freedom of Information Act.

The latter can take 20 working days, but if you can prove that the road has been neglected it is hard for your claim to be turned down.

Keeping up with your maintenance

Whether you’ve suffered pothole damage or not it’s important to keep your vehicle in in tip-top shape. Whether you need a check-up, service, MOT or repair, you can visit your nearest Trust My Garage member and the CTSI-approved Code of Conduct our members operate to means that you’ll get the best possible service.

For more information you can visit www.TrustMyGarage.co.uk – and be sure to check out the Trust My Garage Facebook and Twitter pages too!