Blog Archives

Motoring forwards – Find out what drives your vehicle with Trust My Garage

There are many elements to driving a car, but one of the most important is how it’s propelled forwards! Find out all you need to know about which type of “wheel drive” could work best for you with the Trust My Garage blog – read on to discover more.

Front-Wheel Drive

Front-wheel drive is the most common layout for the engine and transmission set-up in the new car market and has been so for the last few decades. It works by the engine only sending power to the front two wheels of the vehicle (hence the name), effectively pulling the car along from the front.

Front-wheel drive is so popular in the car market because it is less complex and more affordable to engineer, compared to rear or four-wheel drive, and it also is better for fuel economy!

However, front-wheel drive does have certain limitations which make it less than ideal for high performance cars. Although many hot hatches do use it, front-wheel drive can’t offer the same kind of rapid acceleration you see from rear or four-wheel drive cars.

By Moebiusuibeom-en – Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=9684337

Rear-Wheel Drive

While most front-wheel drive cars also sport their engines in the front of the vehicle, with rear-wheel drive vehicles the engine can be located in different places (such as in the middle or rear of the vehicle). Rear-wheel drive works in the opposite manner to front-wheel drive, with the engine sending power to the rear two wheels of the vehicle and using it to push the vehicle forwards from the back.

Rear-wheel drive offers better acceleration than front-wheel drive. Unlike front-wheel drive, it is possible to achieve optimal 50/50 front/rear weight distribution with a rear-wheel drive car, which offers better balance and handling in a vehicle.

By Moebiusuibeom-en – Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=9684227

However, rear-wheel drive often compromises cabin practicality because the powertrain requires a driveshaft. This creates a bump in the passenger cabin, losing space for anyone sat in the vehicle. Rear-wheel drive is also less efficient than front-wheel drive and can be difficult for drivers to handle if there’s no traction control or road conditions are slippery due to the weather.

Both front- and rear-wheel drive can also be referred to as “Two-wheel drive”, as they only use two of the vehicle’s wheels to propel it forwards.

All-Wheel Drive

All-wheel drive offers a setup in which the engine’s power gets sent to a vehicle’s four wheels for maximum traction. All-wheel drive is all about varying the amount of power sent to each wheel, either mechanically or electronically.

All-wheel drive can either be offered as a part- or full-time system, depending on the model of vehicle and driver preferences. Some models now feature a system that allows the driver to disconnect the rear wheels when driving at speed, reducing drag and improving fuel economy. More expensive systems may also have a feature that engages and disengages all-wheel drive automatically based on the road conditions, detected by sensors around the vehicle and calculated by an onboard computer.

4-Wheel Drive

Sometimes referred to as 4×4, four-wheel drive powertrains are largely associated with SUV models, but can also be found on numerous family and executive cars, especially among vehicles with higher specs.

This system’s main distinction is that it’s typically used on vehicles designed and built to handle the unpaved wilderness.

Unlike all-wheel drive, it sends power to all four wheels equally and without variation, meaning each wheel will spin at the same constant rate as all the others. The equal split of power is great for manoeuvring through tough, low-traction situations, but it isn’t very friendly on the pavement.

By Moebiusuibeom-en – Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=9684357

Driving a four-wheel drive car on solid ground can make simple actions like turning around in a tight street very difficult, because the wheels are no longer in sync. Most modern four-wheel drive vehicles are equipped with a part-time system, meaning they operate in two-wheel drive mode in normal driving conditions. This way, the driver can engage the four-wheel drive system manually from the cabin only where necessary.

Keeping your vehicle in wheely good condition

Regardless of how your motor is propelled forwards, it’s important to keep it in a safe and legal driving condition. For a professional garage experience, you can find a local CTSI approved Trust My Garage member by visiting the Trust My Garage website’s ‘Find a Garage’ map!

Apart from finding a garage nearby, you can also read reviews from other motorists about the members in your area to help you decide which garage is right for you. Try it out here:

Every garage in Trust My Garage are members of the Independent Garage Association, which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice, so they can help you motor on happily and safely.

Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for you and your vehicle – and you can find out more by visiting us at TrustMyGarage.co.uk or checking out our Facebook and Twitter pages!

What is ADAS and how does it affect motorists?

Advanced Driver-Assistance Systems (ADAS) have been the talk of the motor industry of late – but what does ADAS actually do and how does it affect motorists? Trust My Garage has the answers!

What is ADAS?

Advanced driver-assistance systems (ADAS), are electronic systems that aid a vehicle driver while driving – so they’re designed to help minimize human error, often the cause of road accidents, and therefore increase safety on the roads.

They’re one of the fastest-growing areas in automotive electronics – and future iterations are likely to include wireless vehicle-to-vehicle connectivity to help further increase safety measures. However, at the moment this is still far off in the future.

What does it do?

ADAS safety features are designed to mitigate the likelihood of a collision and reduce the effects in the event of an unavoidable collision by offering technologies that alert drivers to potential problems, or to avoid collisions by implementing safety measures and taking over control of the vehicle.

Features of ADAS vary from vehicle to vehicle, but can include:

  • Automated lighting & wipers
  • Adaptive cruise control and collision avoidance
  • Pedestrian Crash Avoidance Mitigation (PCAM)
  • Incorporated sat nav/traffic warnings
  • Alerting of a driver to other cars or dangers
  • Lane departure warning system
  • Automatic lane centring
  • Blind spot display
  • Smartphone connection for navigation
  • Road sign recognition
  • Stability control systems
  • Park distance control
  • High beam assist

Why do motorists want ADAS?

In short, ADAS is beneficial because it helps improve road safety. As previously mentioned, they’re designed to aid drivers and implement safeguarding procedures as errors happen – helping to keep road users safe.

The evidence of ADAS’s effectiveness is clear enough that many functions have become mandatory on new cars sold in various regions around the world. Currently, the EU has announced 19 vehicle safety measures that it would like to see on all new cars.

Euro NCAP (The European New Car Assessment Programme) is the UK and Europe’s car safety assessment program – establishing a 5-star rating system occupant safety in the case of a vehicle collision. Euro NCAP has embraced ADAS, and it continues to adapt its assessment procedures to address the growing number of systems and technologies.

This support of road user protection over the past few years has led to widespread consumer awareness of the benefits of safer cars. It’s also expected that Euro NCAP and its testing and rating system will play a similar role in encouraging ADAS to be adopted across the motor industry.

How could ADAS affect day-to-day driving?

ADAS technology has already begun to enhance driving for many motorists as manufacturers have begun to create and adapt their own systems. There are a number of ways in which it could affect motorists day-today, such as:

  • Reduced the amount of damage to vehicles due to anti-collision features
  • Lower repair costs due to less damage
  • Less severe accidents, reducing the amount of time a vehicle spends off the road
  • Improved road safety
  • Potential insurance discounts for vehicles fitted with ADAS
  • Fewer claims, helping to improve insurance premiums

Do motorists need to take additional care of ADAS-equipped vehicles?

In the future, ADAS checks may be incorporated into a ‘Periodical Technical Inspection’, proposed in the EU as a replacement for the MOT – however, this would still be far in the future, or possibly not happen at all.

The current iteration of ADAS can be maintained with calibration; a service that ensures the sensors and other equipment on a vehicle are working correctly individually and in co-ordination with one another. A typical ADAS calibration processes and thus the time required to undertake will vary from vehicle to vehicle. Calibration is required when the following occurs:

  • Front windscreen is replaced
  • A bumper is repaired or replaced
  • A front-end collision occurs
  • Steering geometry is adjusted
  • Suspension components replaced

A calibration is preformed to correct misalignment, so that your vehicle’s ADAS system is working as intended. If a calibration is missed, an ADAS component may not function as it should and could cause a potential risk to you and others on the road.

How can I see if a garage provides ADAS services?

Garages across the UK now offer ADAS calibration services as part of their menu – but if you’re looking for a garage that goes the extra mile, you can use Trust My Garage’s “Find a Garage” map to locate you’re nearest Trust My Garage-approved member, so why not try it out below?

If you’re unsure whether a garage offers ADAS calibration, each TMG member has their own profile page where you can read about their services on offer – and easily find contact information if you’d rather call or visit the garage yourself! You can even request a price estimate if you know what work you need.

As well as being part of the IGA, the largest and most prominent representative body in the Independent garage sector, every Trust My Garage member operates to a Chartered Trading Standards Institute (CTSI) approved Code of Conduct – meaning you and your motor get the quality service you deserve every time you visit a TMG-approved garage.

For more information about how TMG can help you – no matter what services you need – you can visit TrustMyGarage.co.uk, or check out our Facebook and Twitter pages here!

Car Repair DIY – Why you should Trust My Garage when it comes to fixing your vehicle

A new study has found 57% of UK drivers now attempt some repairs and maintenance on their cars in a bid to save money and time – but when it comes to service and repair, it’s best to let a skilled professional help you get the most out of your vehicle.

Although motor maintenance used to be a Sunday morning pastime, developments in vehicle technology over the last few years means that cars have become increasingly complex and this kind of home maintenance is no longer practical, safe or even cost-effective. By using a trained vehicle technician you’re ensuring quality and safety, so check out why it’s best to Trust My Garage below!

Why do motorists want to DIY their vehicle repairs?

Of the 2,308 UK motorists surveyed, one in five (21%) admitted to trying to make larger repairs to their vehicles, such as replacing parts – but why? The top reasons that caused motorists to get hands on were found to be:

  1. To avoid excessive garage fees – 39%
  2. I at least wanted to try and save myself some money – 24%
  3. The repairs seemed simple to make / there are tutorials online for everything – 21%
  4. I worry mechanics will rip me off – 10%
  5. I don’t have the time to be booking into a garage – 6%

Most of the reasons provided reflect a lack of trust in garages as motorists face a bewildering variety of choices in garage services and it can be hard to determine how to ensure quality of service at the right price.

With Trust My Garage the answer is in front of you! We want to ensure that any motorist can find a trusted local garage for all repairs – whether simple or complex – in the certain knowledge that the price will be right for the work involved.

You can easily locate your nearest member using our “Find a Garage” map – and even read honest reviews from other motorists about the quality and service provided to you and your vehicle. There are even photos of our member’s garages, so you can see exactly where you could take your motor! Want to find out more for yourself? Give it a try here:

But will DIY-ing it save you money?

When asked if their DIY repairs fixed the problems they’ve encountered, 62% said it had. However, of the remaining 38%, two-thirds of respondents admitted they often pay more between £80 and £170 to rectify the work they have attempted themselves.

The top repairs attempted before being taken into a garage to be sorted were ‘knocking out a dent’ (17%), painting an area of the car’ (15%) and ‘fixing a head gasket’ (12%).

Of course, if a motorist feels comfortable with repairing minor issues such as changing a headlamp bulb or windscreen wiper then it could save them money – but with larger repairs and replacements, it’s vital to let a trained technician work on a vehicle to ensure any work is conducted safely, thoroughly and to a high standard of workmanship.

How does Trust My Garage benefit drivers?

By visiting a Trust My Garage member, you can get a fixed quote or estimate, both of which are inclusive of parts, labour and VAT – so you know how much your repair will cost before any work is completed. On top of that, our members promise to only charge for any work completed, and any parts that are supplied and fitted to the vehicle. If you want to read more information, you can check out our Code of Practice here.

By using a TMG-approved member, you’re visiting a garage that adheres to a CTSI (Chartered Trading Standards Institute)-approved Code of Conduct. Our code means that you and your vehicle get the best service possible, no matter which TMG member you visit – so there’s no need to worry about doing it yourself when excellent service is on your doorstep!

Why should you leave it to the professionals?

Although wanting to save money is an understandable premise, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of the vehicles that drive on to their premises.

As well as this, the study shows that it’s a strong possibility you could end up paying even more to rectify a DIY error, so you could be out of pocket and still be left with a problem on your vehicle. If you’re attempting a larger repair, it could even leave your motor in an unsafe state.

More about Trust My Garage

Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.

All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who must comply with a strict code of practice, so every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.

Visit TrustMyGarage.co.uk for more information – and be sure to check out our Facebook, Twitter and YouTube pages too!

Trust My Garage – the network of quality independent garages you can trust

What is Trust My Garage?

Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations.

If you take your vehicle for an MOT, service or repair at your local garage, how can you be sure of the quality of its work? At Trust My Garage, we truly believe that our members are the best independent garages in the UK, each one unique but all skilled professionals who are dedicated to providing top quality work.

 

Why should I choose a Trust My Garage member?

Since 2016 Trust My Garage members have all operated to a strict Code of Conduct, which has been approved by the Chartered Trading Standards Institute (CTSI) – the national body for trading standards professionals. Trust My Garage is currently the only CTSI backed code exclusively for independent garages, so you can rest assured that you are dealing with a firm that is determined to deliver the highest levels of customer satisfaction.

 

Why can I Trust My Garage?

All Trust My Garage members operate to the TMG ‘Code of Practice for Service and Repair’, as well as utilising our Customer Charter:

As every TMG member adheres to our strict criteria, you can rest assured that you can Trust My Garage for great service, every time.

 

Where can I find my nearest Trust My Garage member?

With over 2,900 members across the UK, you’re never far away from a TMG member. We’ve even created a handy search function so you can locate your nearest TMG-approved garage with ease!

Simply pop in your postcode and our ‘Find a Garage’ map will show you all the TMG members in your area – and you can even read reviews from other customers if you’re unsure which garage is right for your needs.

Try it out here:

 

What happens if there is an issue with a garage?

If a customer does enter a dispute with a Trust My Garage member, our CTSI Code of Conduct offers a robust complaints procedure. We use an impartial Alternate Dispute Resolution (ADR) provider to ensure a fair outcome in every case.

How can I find out more about Trust My Garage?

If you’re looking for more information about Trust My Garage, you can head over to our website, TrustMyGarage.co.uk. We’re also on social media, so you can get the latest motoring news and updates straight into your social feeds! Check out our profiles:

Trust My Garage Facebook Trust My Garage Twitter

As of this week, you’ll also be seeing more of Trust My Garage with the launch of our debut TV advert! We want motorists in the UK to Trust My Garage – so be sure to keep an eye out for the Trust My Garage shield on your screens. You can also view our advert right here, so watch the video below and see why you can Trust My Garage:

If you’re looking for more information or would like to contact Trust My Garage, please visit TrustMyGarage.co.uk or Contact Us here.

Like our new advert? Make sure to leave us a comment in the section below!

The MOT Test is changing – but how will it affect your vehicle?

The MOT test is set to change on 20 May 2018, with new defect types, stricter rules for diesel car emissions, and some vehicles over 40 years old becoming exempt.

Trust My Garage has previously covered what areas of your vehicle are looked at during an MOT, but the upcoming changes will affect cars, vans, motorcycles and other light passenger vehicles – so what do you need to know?

The .Gov website specifies that there are 5 main changes that motorists need to know about. Here’s the breakdown of each change:

 

  1. Defects will be categorised differently

Defects found during the MOT will be categorised as either:

  • dangerous
  • major
  • minor

The category the MOT tester gives each item will depend on the type of problem and how serious it is.

MOT testers will still give advice about items you need to monitor. These are known as ‘advisories’.

 

  1. Stricter rules for diesel car emissions

There will be stricter limits for emissions from diesel cars with a diesel particulate filter (DPF).

A DPF captures and stores exhaust soot to reduce emissions from diesel cars. Your vehicle will get a major fault if the MOT tester:

  • can see smoke of any colour coming from the exhaust
  • finds evidence that the DPF has been tampered with

diesel-exhaust.png

 

  1. Some new things will be included in the MOT

They include checking:

  • if tyres are obviously underinflated
  • if the brake fluid has been contaminated
  • for fluid leaks posing an environmental risk
  • brake pad warning lights and if brake pads or discs are missing
  • reversing lights on vehicles first used from 1 September 2009
  • headlight washers on vehicles first used from 1 September 2009 (if they have them)
  • daytime running lights on vehicles first used from 1 March 2018 (most of these vehicles will have their first MOT in 2021 when they’re 3 years old)

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There will be other smaller changes to how some items are checked. Your MOT centre will be able to tell you about these.

 

  1. The MOT certificate will change

The design of the MOT certificate will change. It will list any defects under the new categories, so they’re clear and easy to understand. The service to check the MOT history of a vehicle will be updated to reflect the changes.

mot-certificate-old-and-new.png

The old MOT certificate (left) and the updated version as of May 20th (right)

 

  1. Some vehicles over 40 years old won’t need an MOT

Cars, vans, motorcycles and other light passenger vehicles won’t need to have an MOT if they’re over 40 years old and have not been substantially changed.

At the moment, only vehicles first built before 1960 are exempt from needing an MOT. When the rules change on 20 May 2018, vehicles won’t need an MOT from the 40th anniversary of when they were registered. You can check the date the vehicle was registered online.

classic-car.jpg

You won’t have to apply to stop getting an MOT for your vehicle. However, each time you tax your historic vehicle (even if you don’t pay a fee), you’ll have to declare it meets the rules for not needing an MOT.

 

More information

The maximum fees MOT centres can charge won’t change, and you can get a free MOT reminder by text message or email a month before your MOT is due via the .Gov website.

All MOT station have been issued with a special notice and will be aware of the upcoming changes to the MOT test. Most Trust My Garage members conduct MOTs, and will adhere to the new regulations when they come into force on Sunday 20th May. If you have further questions you can visit the .Gov website, call the DVSA MOT Hub on 0300 123 9000 or visit your local Trust My Garage member for face-to-face updates.

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If you’re looking to give your motor some TLC, you can take your vehicle to your nearest Trust My Garage member business. Whether it’s for an MOT, check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service. For more information you can visit www.TrustMyGarage.co.uk – and be sure to check out the Trust My Garage Facebook and Twitter pages too!

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Consumer-bought parts – Why they aren’t a good idea for motorists

In recent years there has been more evidence of consumers bringing parts they’ve purchased themselves to a garage, and asking the garage to fit them. This shake-up of garage traditions may seem like a good idea for motorists, but it really isn’t – check out why below:

model car fix

Are consumer-bought parts actually beneficial for motorists?

What are consumer-bought parts?

A consumer-bought part is any part purchased directly from a supplier by a consumer instead of by a garage. In the case of most repairs, if a replacement part is needed for a vehicle the garage  will order and fit it as part of their service. However, it is now much easier for a customer to make a diagnosis of the issue with their vehicle, purchase a part, and then take it to a garage and ask them to fit it for only the cost of labour time.

Do garages mind fitting consumer-bought parts?

It may be that if you take a part to a garage and ask them to fit it, they say no. While this might seem as if they’re turning away business for no reason it can often be down to a variety of issues. If a garage fits a part you’ve purchased at your request, and then the part breaks, where does the blame lie? The legal position is very clear, the garage is responsible for the work they do but any issues with the part will be your problem. However modern cars are complex and disputes regularly arise. Many consumers fault the garage’s fitting, but it could be the case of the part just not being up to the job. Remember, the main priority for a technician is to ensure your vehicle is safe and fit to drive – so if the part seems questionable, it’s acceptable for them to decline to fit the part.

We at Trust My Garage think that while consumer-bought parts may seem like a good idea it’s always best to let a garage do its job and make sure your vehicle is safe and working correctly. After all, would you take a steak into a restaurant and expect them to cook it for you?

Why have consumer-bought parts become popular recently?

Over the past few years the massive rise in online shopping has meant that more and more ‘direct supply’ companies have been set up for vehicle parts. These kinds of companies mean that a consumer can buy a part directly for their vehicle, instead of going through a garage and potentially paying a small charge for acquiring the part. This method essentially ‘cuts out the middle man’. 

model car jacked up

Garages will provide reliable, high-quality parts for any vehicle repairs

Is it a good idea?

Buying parts yourself might seem like a good idea on paper. However, if there is an issue with the part in the future what consumer rights do you have? Unlike parts bought and fitted directly by a garage, there may be warranty issues about the part installation, leaving you with a once again broken vehicle and no way to claim your money back. It also could be the case that the part is of inferior quality if not purchased from a proper supplier, which could in turn do even more damage to your car. In the worst cases, it may even be a counterfeit part. Garages will use suppliers they trust to provide them with quality parts in order to ensure the best possible work for their customers – that is, after all, how they get business!

merc engine

If you want to ensure your car is fitted with the correct part let the garage source the part and complete the repair

If you need to get your car repaired, MOT’ed, serviced or even just checked over, you can you use our handy Find a Garage map to locate a reputable, Chartered Trading Standards (CTSI) approved independent garage near you – and remember, happy motoring!

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In our garages, everyone is treated like a celebrity

Every independent garage that signs up to our scheme pledges to give you the very best customer service.

We have almost 2,000 members now, and they all take pride in ensuring you go home happy; whether you visit them to get your vehicle serviced, repaired, or for an MOT.

Ridgeway1And there is no finer example of this than what the team at Ridgeway Garage, in Enfield, are doing. They have recently joined Trust My Garage, reflecting the fact that they have been providing excellent customer service for almost 40 years. The garage even lists celebrities such as actresses Michelle Ryan and Linda Lusardi, cricketer Phil Tufnell, comedian Ed Ray and footballers Ray Clemence and Paul Furlong amongst its growing clientele.

The owner of Ridgeway Garage, Gary Needham, said that providing fantastic customer service was ingrained in him from an early age. “I pride myself in treating all of my customers the way I would want to be treated,” he said. “My team and I open doors for them, stand up when they come in and when speaking to them and not only will we offer to pick up their cars from their house for free, we will also give them lifts home – and sometimes even to the shops! We don’t fleece, or rip off, any of our customers.

This is the philosophy of every one of our member garages. This is enshrined in our Customer Charter, which is our commitment to providing you with the highest level of customer satisfaction.

This means that we will:

1)      Provide you with a fixed quote or an estimate, both inclusive of parts, labour and VAT

2)      Only charge you for work completed and parts supplied and fitted

3)      Follow your vehicle’s service schedule

4)      Work to high standards and continue to achieve the key industry standards set by the RMI

5)      Explain things clearly and treat you and your vehicle with respect

6)      Use up-to-date technical information, techniques and tooling

7)      Comply with the RMI ‘Code of Practice for Service & Repair’

Ridgeway2Ridgeway Garage is showing that TMG members treat everyone as a celebrity when they walk through their doors.

It doesn’t matter who you are, whether you are a high-flying celebrity or the man on the Clapham omnibus, you will all be treated to the same highest standards.

Gary added: “We pride ourselves on our ability to treat everyone the same and with the courtesy they deserve.  Whether our customers are having a tyre pumped up with air and we don’t charge them, or if they are having an engine fitted to their car – it doesn’t matter to how they are treated. That is something that is instilled in all of the staff here.”

Gary said that some of his celebrity clients have given him signed photographs of themselves, which he proudly displays in the garage’s reception area.

We are constantly getting comments and open-mouthed looks as the customers look at them for the first time,” he said. “We are delighted to be members of TMG because we believe in the good old-fashioned values of honesty, trustworthiness and getting satisfaction from helping people.”

Do you know where your nearest Trust My Garage is? If not, don’t waste another second and type in your postcode in our garage finder to find quality service you just can’t beat.

Trust My Garage member is Independent Garage of the Year!

We are always doing our best to showcase the quality and expertise offered by independent garages throughout the country. In fact, Trust My Garage was set up for this very reason – to show motorists that they don’t have to pay main dealer fees for a professional and honest service – but that an even greater service is available at their nearest independent garage.

There is no better proof of this than our Cornish member Powell’s Garage, which has  picked up a prestigious national award after being named the Independent Garage of the Year.

Powell’s Garage beat off fierce competition to be recognised as the leading independent garage in the country by Motor Trader magazine, in its annual industry awards.

A panel of judges recognised the professional and honest service provided every day by Powell’s  Garage,  rounding off an exciting year for the business after it recently celebrated its 60th anniversary.

Powell's Garage

But what sets Powell’s Garage apart from other independent garages?

Heather Powell, Joint Managing Director of Powell’s Garage, told us her aim is to always provide the highest level of customer service.

“The whole ethos within the business is all about giving the customer the best possible experience when they have any dealings with us,” she said.

“We are totally honest with our customers and they respect and appreciate that.

“We have a relationship with so many of our customers that is relaxed and pleasant, like old friends.”

Heather added: “We genuinely think about the customer experience first and profitability second.

“We look at things on a long term basis – if we look after the customer then we hope that they will stay loyal to us and recommend us to their friends and family.”

This is the second time Powell’s Garage has won this award, and highlights its commitment in providing the best possible service to vehicle owners.

Its client base runs into its thousands, including ordinary car owners to different fleet companies, including Tesco and Sainsbury’s delivery vehicles.

Powells_insideAnd not only does the garage have two MOT test bays, it also has a ‘Fast Fit’ department, with huge stocks of competitively priced tyres and facilities for testing cars, vans and motorhomes.

“Our aim is to stay ahead of the game,” said Heather. “We always look to have the best possible premises and therefore customer service.

“We want the most up to date equipment throughout the whole business, not just in the workshop.

She added: “We focus on the little things. Not just the big things. Attention to detail is important.”

Powell’s Garage prides itself on the outstanding customer service it provides. So, we asked Heather for her three top tips for customer service which demonstrate the quality of attention you can receive when you take your car to a Trust My Garage member.,

1)      Listen carefully to your customer and act on their wishes, not your own

2)      Make things as easy and stress free for your customer as possible

3)      Put yourself in their shoes, what would you think?

With a philosophy like this and such attention on the customer, it is no wonder that Powell’s Garage has once again been named the best independent garage in the country.

Do you want to know where your nearest trusted independent garage is? Simply type your postcode in our garage finder and benefit from the same kind of service offered by Powell’s Garage – near you!

Top tips to help keep older drivers safe on the road

happy elderly drivingThere are more older drivers out on our roads than ever before, according to a recent study by the RAC Foundation.

It is claimed that there are more than four million people aged 70 and over who hold a full, valid UK driving licence. And the oldest licenced driver is a 107-year-old woman.

Statistics show that drivers aged over 55 are the least likely to be involved in an accident – but the chances of being seriously injured if involved in one increases from the age of 65.

At Trust My Garage, we aim to keep all drivers safe on the road, especially if they are more vulnerable due to aged-related health deterioration.

Obviously, if you have a medical condition or disability that affects your fitness to drive then you must inform the DVLA straight away.

But, if you are still fit and safe to drive, we want to ensure that your car doesn’t let you down.

So, what can you do to help keep you safe on the road?

1)      Check your eyesight. In order to drive safely, you must be able to see properly. This may seem like common sense, but sometimes you may not realise that your eyesight has worsened over time, and if you can’t read a car number plate from 20 metres – with or without corrected vision – then you should consult your optician straight away.

2)      Don’t feel pressurised by other road users. It’s easy to feel intimidated by a driver following too closely behind you, but don’t go any faster than you feel comfortable with doing, and never above the speed limit. If you need to slow down a bit to give yourself that extra bit of time to react when coming up to a junction or other hazard, then you do that. Don’t become a reckless or dangerous driver because of feeling pressured to go that extra bit faster.

3)      Visit your doctor to resolve any niggling health complaints. So, if your neck is giving you discomfort and you may have difficulty in turning your head, visit your doctor who may be able to show you some exercises to ease it a little bit.

4)      Buy accessories and adaptations for your car to make it easier to drive. If you are worried about forgetting directions, then a Satnav will make your navigation considerably easier and can save you from unnecessary worry. If you do suffer with a stiff neck, then you can attach stick-on blind-spot mirrors to your door mirrors, so you know what’s coming up beside you. And, you can use coloured stickers to mark different speeds on your speedometer, so you can clearly see how fast you’re travelling.

There are plenty of tips we can give you on keeping safe on the roads, but nothing beats ensuring your car is properly maintained.

It goes without saying that years ago cars were designed much simpler than they are now. The days are mostly gone where you could tinker about under the bonnet and replace the oil or old spark plugs.

Now, many modern cars’ mechanics are computer controlled and diagnostics and repairs can only be carried out by a trained mechanic using the latest tools and equipment.

So, we want you to know that you can place your faith in Trust My Garage. We have around 2,000 garages signed up to our scheme across the country, all of which are committed to providing the highest quality services and repairs.

And not only will we be able to give your car the thorough inspection it deserves to keep you safe when travelling, all of our garages also adhere to our Customer Charter.

We will only charge you for work completed and parts supplied and fitted – we don’t include any hidden costs, or hike up the prices.

And we use up-to-date technical information, techniques and tooling; always following your vehicle’s service schedule.

This means that you will go home satisfied that we have treated you and your vehicle with respect.

So, if you feel that your car could do with having a good looking over – if only to give you peace of mind when travelling – then just type your postcode into our garage finder to locate your nearest member.

Why you will benefit from TRUST MY GARAGE getting Government backing

Recently, responsibility for the government’s Consumer Codes Approval Scheme has been transferred to Trading Standards Institute from the Office of Fair Trading and this means an even greater focus on the needs of the consumer.

As TRUST MY GARAGE has always demonstrated high standards in the independent service and repair sector we have now submitted an application for TRUST MY GARAGE to be an approved code.

What does this mean for you?

1. We guarantee you’re not getting scammed

In a recent survey conducted by the AA, 22% of motorists believed that items had been fitted or replaced unnecessarily during a car service. By visiting a TRUST MY GARAGE member you eliminate any chance of this scenario ever happening to you. We will be working with Trading Standards to drive out any independent garages that do not comply with the high standards we set. This way you can be sure that garages who display the TRUST MY GARAGE shield are genuinely working to provide the very best experience for the consumer – and if they don’t, we want to hear from you.  We can all play our part in raising standards across the entire independent sector.

2. You ALWAYS receive the very best service

All garages that are members of TRUST MY GARAGE work to the highest industry standards. Our members have access to the most up-to-date technical information and tools, and employ highly skilled mechanics. We have even had TRUST MY GARAGE member technicians voted among the best in the country!

3. Customer service is always outstanding

Customer service is top of the agenda for all our trusted independent garages. We ensure that our members explain work carried out clearly and treat customers and their vehicles with the upmost respect. These garages are part of the local community. They visit the same shops as their customers and their children often go to the same school as their customer’s children. They get to know you and always provide a personal and friendly service.

4. You receive REAL value for money

In the same AA survey 44% of respondents believed that the expense of a repair had been a lot higher than expected after a garage visit. One of the key benefits of a garage being in the TRUST MY GARAGE code means that you will receive an honest and loyal service every time you visit one of our members. Our garages are committed to providing motorists with a fixed quote or estimate, both inclusive of parts, labour and VAT and they only charge for the work completed and parts supplied and fitted.

5. Complaining is easy

In the unlikely event that you are displeased with any aspect of your visit to one of our member garages, you will be able to report it to Trading Standards as well as to us. This means you are backed by the support of two reputable, national associations and also have access to free advice to help address your complaint and rectify it promptly. The key to this is clear communication between the customer and garage.

6. Honest Consumer Feedback

We will soon be adding consumer feedback to the scheme via our website at www.trustmygarage.co.uk and through a TRUST MY GARAGE dedicated “app”. This means that your views will really count – all TRUST MY GARAGE members will welcome constructive feedback and other consumers will see an honest appraisal of the garage.

So remember, any garages displaying the widely recognised TRUST MY GARAGE shield can be trusted to provide an honest and professional service to all motorists.  Upon completion of the process, the TRUST MY GARAGE consumer code will be the only approved code in the UK that is exclusively open to independent garage businesses. TRUST MY GARAGE is already a household name and with European law stating that new cars can be serviced at independent garages without invalidating the warranty, the Trust My Garage consumer code will be the final piece in the independent garage jigsaw.

And don’t forget… To find your nearest TRUST MY GARAGE member you can always use the POSTCODE FINDER HERE