We’ve all been there – you’re out on the road and you hear a suspicious noise, or you’ve tried to start your car in the morning and it just won’t start. It’s one of the unpredictable parts of motoring, but what should you do when your vehicle needs parts for a repair? Trust My Garage has the answers!
Have a professional diagnose the problem
First things first, it’s important to know exactly what the problem is. The average UK motorist usually does not have an in-depth knowledge of exactly how their vehicle functions, but sometimes providing the smallest piece of information can help your local Trust My Garage Member find the cause of your problem.
Modern vehicles are complex machines and accurate diagnosis by an experienced professional can save you time and money. Research has shown that, on average, motorists spend over £170 having their own attempts at vehicle repair fixed by a professional. If you need to find a local, reputable garage you can rely on Trust My Garage’s “Find a Garage map” to see which businesses in your area subscribe to our CTSI-approved code of Conduct. Try it out below:
See what parts are needed
Should your vehicle need parts to complete the repair, these will be quoted for, along with the labour cost to fit them. If you’re looking to compare more than one garage’s prices you can ask for this information upfront before going ahead with any work to be completed.
All Trust My Garage members operate under a “Customer Charter”, where they promise to treat the customer and their vehicle with respect. As part of this Charter, you can ask for a fixed quote or estimate, inclusive of parts, labour and VAT prior to approving any work on your vehicle.
Utilise garage for professional repair and warranty
If your vehicle does need new parts to get it back into a safe and roadworthy condition, it could be tempting to cut costs by purchasing your own parts from a supplier and asking a garage to fit them – but this is where some serious issues could develop.
As a customer, it may be possible to purchase parts that appear cheaper than the initial quote provided by a garage and then ask them for a cost to fit those parts – however, doing so could cost you much more, further down the line. If the parts are not correct for any reason, or are counterfeit, it could cause serious damage to your vehicle or even cause an accident, putting you, your family and other road users at risk. You may even have to pay a for the job to be done again with the correct parts!
Many garages now refuse to fit parts supplied by a customer as they cannot guarantee the integrity of the part itself, and therefore the repair – and you can read more about why here.
Essentially, if the garage has sourced the part, it is responsible for the job from start to finish, and will deal with any warranty issues in line with parts manufacturers terms and conditions should there be an issue. If a consumer supplies a part that is incorrect or malfunctions down the line, it can be difficult to establish whether the problem was caused by the garage’s fitting of the part, or part itself.
Although there is some room for interpretation under the law, it is a garage’s obligation as the expert, to not proceed with the fitment if they believe the parts supplied to be unfit for purpose or of unknown quality. Even if a customer signed a declaration relinquishing any warranty claims between themselves and the garage.
Protect yourself and your vehicle
Although wanting to save money is understandable, vehicles are complicated pieces of machinery and it’s always best to let a trained technician do their job – after all, they understand the ins and out of vehicles that drive on to their premises.
As well as this, using the wrong part could damage your vehicle, so you could be out of pocket and still be left with a problem that needs solving. It’s much safer and better value in the long run to use the skills of a trained technician, such as one of our TMG members.
Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.
All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who agree to comply with a strict code of practice, so every customer using Trust My Garage members can rely on a nationally recognised brand to help you and your vehicle get the best value for your money.
As of December 2018, BBC News’ Fuel Price Calculator revealed the price of fuel per litre across the UK stood at £1.24 and £1.34 for petrol and diesel vehicles respectively (source). With the cost of filling up the tank on the rise, Trust My Garage has some top tips on how to drive economically and make your MPG go further – check them out below!
Condense your time on the road
Did you know that when you drive a car that has been parked for a few hours the engine is cold and it uses more fuel to power the engine for the first five miles or so? By combining your errands into one daily trip you can save your pennies and your mileage – meaning your miles will last longer between trips to the pump.
Stick to the speed limit
This one should be a given for responsible driving, but stick to the speed limits! What Car? research shows that a vehicle going at 80mph uses up to 25% more fuel than one going at 70mph.
Spend a minute on maintenance
One of the best ways to improve your fuel efficiency is to keep your car well maintained and serviced regularly. By ensuring your car is running optimally you can utilise your fuel and go further for your pounds, even if it’s just pumping up your tyres to the correct pressure! If you’re not sure on how best to go about maintaining your car, check out our latest maintenance blog post: “Winter driving – how to stay safe when the cold hits”.
If you think your car could be in need of a service, you need a helping hand when it comes to good maintenance practice, or you think your motor could be in need of a repair, your local Trust My Garage member can help. Not sure if there’s a member near you? Pop your post code into TMG’s ‘Find a Garage’ map and we can tell you who’s nearby!
Car heaters don’t, in general, use up much fuel as they recycle the heat from the engine. Air conditioning, however, does. It’s definitely the case if you have an older vehicle but it’s much less noticeable with modern cars. Remember that using your air-con regularly is a good thing, as it keeps the seals in good condition. It also dries the air so that it’s as useful to you in winter as it is in summer for keeping your windscreen de-misted. But what about opening windows instead? When it comes to keeping them down it may affect fuel consumption at more than 40mph, but air conditioning marginally increases fuel use at all speeds.
Keep F1 on the track
“Slip-streaming” behind other vehicles to help save fuel is a technique Formula 1 drivers adopt, but it is highly dangerous and frowned upon by road safety experts. Similarly, switching off the engine whilst moving and coasting to a stop is also deemed to be extremely reckless – so don’t bring racetrack habits to the road.
Take a weight off
Just like your body, your car needs more fuel to move around more weight, which means you shouldn’t cart items around in your boot unless you absolutely need to. You can also reduce weight by filling up with less fuel, more often. You’d be surprised how much more a full tank of fuel weighs than half a tank!
Read the road and use gravity
Use gravity to your advantage and build up momentum by pushing on downhill to power through inclines. This may sound confusing, but a good way to do this is to read the road as if you were on a pushbike and accelerate accordingly. While doing this, be sure to look far ahead while driving and keep moving where possible by anticipating obstacles. Easing off the throttle and keeping momentum is better than speeding up, braking and then starting all over again.
What is Trust My Garage?
Trust My Garage is a collection of Britain’s best local garages – every one different and every one dedicated to the highest standards of skill and personal service. All the garages in Trust My Garage are members of the Independent Garage Association – which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.
Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand. If there’s a problem that can’t be sorted out between you and your garage, the IGA takes over and helps to achieve a happy outcome.
For more information about Trust My Garage or to locate your nearest TMG member visit www.trustmygarage.co.uk.
The UK is well into winter, so motorists should be keeping safe on our roads – but new research has shown drivers are unprepared for motoring in the chilly season!
Halfords, which commissioned a survey of 2,000 motorists, has found nearly half of all drivers surveyed admitted they have not conducted any maintenance checks on their vehicle – so how can you make sure you’re ready to face the cold? The Trust My Garage blog is here to help! Check out our top tips below.
Antifreeze – keeping the chill at bay
Antifreeze is clever stuff that stops the water in your engine’s cooling system from freezing! It also does several other important jobs, making it a vital car fluid to keep your engine running smoothly.
As well as preventing water from freezing up, antifreeze raises the boiling point of engine coolant to prevent overheating. The stuff also protects your engine from corrosion, aids heat transfer, and prevents scale from building up internally.
How do you use it? There’s the concentrated form, or the ready mixed with water kind. The latter version is commonly referred to as engine coolant and can normally be used straightaway for top-ups and replacements. The concentrated form needs to be diluted with water, usually at a level of around 50% antifreeze and 50% water. Always check the pack’s instructions for the right ratio to use.
Tyres – putting rubber to the roads
Tyre pressure and tread can be crucially important during winter, as poor tyres can cause your vehicle to slip across wet and icy roads.
To keep your tyres at optimum performance you’ll need to make sure your tyres are correctly inflated and have adequate tread across the circumference of the tyre – you’ll find the BAR/PSI you need in your vehicle’s Owners Manual or inside front door frame, and it’s recommended to keep your tyres at 3mm or above for optimum grip.
If you aren’t sure how to check your tread depth, you can employ ‘the 20p test’, which you can find out more about here. If your tyres fall under the 1.6mm legal limit you could face a fine of up to £2,500 and three penalty points for each illegal tyre!
If you’re looking for more information about checking your tyres you call also check out our “What to do when… you need to check your vehicle’s tyres” post for all your tyre-based needs.
Brakes – stop the ride!
Brakes are an essential part of any car and therefore should be serviced regularly. This is especially important during winter months, but how can you tell your brakes are in tip top condition?
It’s a case of making sure you check them regularly, as the winter months can be very wet and sometimes puddles can be difficult to avoid. When driving through a puddle, make sure you test your brakes afterwards by driving at a slow speed and gently applying pressure.
Listen out for warning signs, as brakes will let you know when there is a problem – whether this is through grinding or squeaking. Sometimes your car will act like it has a mind of its own and pull you to one side while driving, which could indicate a fault with the braking system. Vibrations and temperamental pedals are also a sign you need to take give your car some attention -so look out for the signs and don’t ignore them.
Remember, that you can always take your car to your nearest Trust My Garage member to get the brakes checked – it’s better to be safe than sorry!
Faults – how can you steer clear?
If you notice a fault with your vehicle, such as a cracked windscreen, dim headlight, or poorly charged battery, it’s important to get it sorted before undertaking any winter driving. If you feel there is a fault but aren’t sure how to proceed, you can always take your vehicle to a local garage to have it looked at by a professional – you can even use the TMG Find a Garage map to locate your nearest Trust My Garage member.
If you’re looking to hit the road this winter, you can take your vehicle to your local Trust My Garage member. Whether it’s for a check-up, service or repair, the Chartered Trading Standards Institute (CTSI) approved code of conduct that our members use mean that you and you motor both get the best possible service – no matter the weather!
With nights drawing in for Winter, drivers can often overlook small but important details on their vehicles – but Trust My Garage is here to help! These top tips can help motorists when it comes to the ever-important tyre maintenance; check them out below.
Checking your vehicle’s tyre pressure is easier than you might think! You can check and correct your tyre pressure at most UK petrol stations using a pay-per-use air and water station, or you can purchase your own tyre pressure gauge – the choice is yours.
If you aren’t sure what pressure is correct for your vehicle’s tyres you can refer to your Owner’s Manual. Details should be provided in either/both BAR and PSI, and you can adjust your pressures to the recommended figure. Often a vehicle’s tyre pressure information is also provided on the interior frame of the front passenger door, so be sure to check there if you need a quick reference point as well.
The required tyre pressure for your vehicle can also depend on the load weight when travelling, so if your vehicle is needed for some heavy lifting it’s best to check your tyre pressures beforehand – as the incorrect pressure could cause a blowout or additional tyre wear. It’s also best to check your tyres when ‘cold’ – preferably when you haven’t driven at all, or have driven under 2 miles’ distance.
The tread of a tyre refers to the rubber on its circumference that makes contact with the road or ground. The legal limit for minimum tread depth in the UK is 1.6mm across the central three-quarters, however it is recommended to keep your tyres at 3mm or above for optimum grip. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre.
Tread depth is important to maintain good grip on wet roads but, as the tread wears down, the tyres will lose the ability to grip well. The ‘20p test’ is a quick way to check the tread depth. Place a 20p coin into the main tread grooves at three points across the tyre and then repeat around its circumference. If the outer band is visible, the tyres may be unsafe or illegal and need to be checked by a professional garage or tyre specialist.
Tyre damage such as cuts, lumps and bumps are often caused by an impact between the tyre and a kerb, pothole or object in the road. If your tyre has any of these symptoms then you must have the tyre checked as quickly as possible by a tyre specialist, as this sort of damage can result in sudden tyre failure.
Why is tyre maintenance so important?
Correct tyre pressure is important in order to stay safe on the road. If tyres are under/over inflated then handling and grip will worsen, potentially causing irregular or unpredictable car behaviour. Tyres that aren’t fully inflated are also more likely to suffer from a sudden rapid deflation and will suffer premature wear on the outside edges of the tyre, meaning the wheel rim and tyre will be more susceptible to impact damage. It can also impact the environment, as your car will create more emissions by working harder against the impact of improperly inflated tyres.
Ensuring your tyres have tread above the legal limit can help you remain safe on the roads by maintaining adequate grip on the surface of the road. This can help you when travelling at speed, or during sharp turns and emergency braking manoeuvres by helping the car keep a level grip across the road surface.
So to benefit from lower fuel bills, longer tyre life, increased safety and reduced CO2 emissions, make sure you check your tyre pressures and tread depth across all wheels at least once a month and before a long journey.
Our ‘What to do when…’ series can provide some further tips and insight across other areas of motoring and vehicle maintenance to help you ensure your motor is running at its best! You can check out our other posts in the series here.
More about Trust My Garage
Trust My Garage is a collection of Britain’s best local garages – each one different and all dedicated to the highest standards of skill and personal service.
All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.
Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand to help you and your vehicle get the best value service for your money.
Visit www.TRUSTMYGARAGE.co.uk and type in your postcode to find your nearest trusted independent garage.
The time of year is once again upon us where dark nights are drawing in and you’re considering putting the heating on to keep your toes warm. The change in seasons can also herald a change in driving habits for many motorists, and at Trust My Garage we want to keep you and your vehicle running smoothly 365 days of the year.
The clocks go back in the early hours of October 29th, meaning it’s going to be dark even earlier – but never fear! To help you ensure you stay at your best we’ve complied some handy tips for both driving and keeping your car running at its best.
Look after your car battery
The average car battery can last up to 5 years (source), but there are many reasons that require it to be changed sooner than this.
Heading into colder weather can cause strain on your battery, as can short repetitive journeys – these use up your battery’s power without giving it enough time to recharge fully. Taking your car out for a longer drive at the weekend can be a key factor in combating battery drain – as can recharging your battery at home or at a local garage.
Check your tyres
Your tyres are the key element in keeping your vehicle rolling, so make sure they’re up to scratch, especially in the slippery weather that comes with Autumn and Winter. The minimum legal tread depth in the UK is 1.6mm in a continuous band around the central three quarters of the tyre, with no tears, bulges or bald spots on any part of the tyre (source). However, most motoring organisations recommend changing at 2mm and the majority of tyre manufacturers recommend changing at 3mm (source).
You should also try to ensure your tyres are inflated correctly to the specifications of your car. Details of the correct pressure can be found in the owner’s manual and/or inside the door frame on the driver or front passenger side doors, and you can check your tyre pressure at most local petrol stations and garages.
Check your engine coolant levels
With cold weather comes the possibility of ice, so it’s important to ensure the fluids in your car don’t freeze. By keeping your engine coolant levels topped up you’ll stay safer in poor conditions, and keep your car’s internal systems running healthily.
If you aren’t sure what type of coolant your car needs, a local garage or aftermarket sales shop will be able to check what kind you require and point you in the right direction. If you’re stuck for where under the bonnet to check your engine coolant, it has a specific cap under the bonnet, circled below:
As long as your coolant is between the ‘MAX’ and ‘LOW’ level markers on the side of the reservoir it should stop any freezing happening.
Take a look at this video below for a guide on how to check your engine coolant:
REMEMBER: Don’t check your coolant levels when the engine is hot as it affects the pressure in the engine and can cause damage to your vehicle.
Here comes the sun
The sun is still a factor, even with poorer weather. Low winter sun can affect your vision when driving by causing blindness, so be sure to wear sunglasses or put down your sun visor to protect both your eyes and your driving.
As well as problems from the direct sun, drivers can also suffer when sunlight reflects off the road surface and causes glare, which can have the same adverse effects as the low sun itself. Again, wearing sunglasses or using the sun visor combats this issue, but if you still find your vision impaired it may be best to drive slowly or pull over until later on when the sun has moved.
Slow down for nature!
Around 74,000 deer are hit by cars every year (source). The risk of hitting one is highest in spring when young deer are starting to venture out , but the autumn is also a time to be wary as stags are often out rutting.
Due to the prevalence of deer across the British countryside it can become difficult in rural areas to avoid deer at this time of year, so if you’re going to an area with a known deer population plan a little extra time for your journey and drive carefully – in some areas it can be an offence to hit a deer!
Watch out for leaves
Fallen leaves aren’t just a problem on your lawn: hitting a patch of wet leaves on the road can be almost as bad as hitting black ice, so take care on country lanes and keep your speed down when you are forced to drive through them.
If your journey is achievable using main roads, try and stick to them as much as possible as they are more likely to be cleared due to high volumes of traffic and keeping motorists safe.
If you live on a street with many trees, you might want to try doing your bit and tidying up you driveway to stop leaves being blown into the road and causing a potential problem for drivers.
Remember, if you want to take your car for a check-up to get ready for autumn and winter driving, you can use Trust My Garage’s handy Find a Garage map to locate a reputable, Chartered Trading Standards Institute (CTSI) approved independent garage in your area to get the best possible service for both you and your vehicle.
Trust My Garage truly is the independent scheme for independent garages in the UK. They have no hidden agenda or commercial influences, which means they really do exist to ensure that independent garage standards are continuing to improve.
It’s a great feeling when you pass your driving test. Ahead lies opportunity – and plenty of open road. But, as they say, you never really start to learn until after you pass, so until you’ve settled in to your newfound freedom here are some top tips to help you make the best of your new start to the world of motoring.
1. Research your car
While it may seem like a good idea to get the coolest, fastest car possible, the reality is that many new drivers suffer in a car that overpowers their abilities. If you start with something small, you can then build up your power as you build up your skill and experience. We know it might be a bit boring, but it’s always better to be safe than sorry.
Once you’re sure you’ve got the right car for you, make sure you keep it in good running condition, with tax and insurance. If you have a second-hand vehicle, find out when it last had an MOT and service and make a note of the dates – that way, you’ll know exactly when it’s due again, and when to call your local Trust My Garage member for Chartered Trading Standards Institute (CTSI) consumer code approved service. You’ll also want some breakdown cover – but depending on which insurance provider you use, you may be able to get this as part of your cover.
2. Don’t be too confident
Once you’ve passed your test you no longer have an instructor, friend, or family member watching over you as you drive.Naturally, most people will test their confidence while driving as it helps build skill and experience, but try not to push yourself too hard!
A prime example of this is motorway driving. As a learner you aren’t allowed to drive on the motorway, so unless you enroll in additional, post-test motorway lessons, your first time on these fast paced roads is as a fully-fledged driver. It’s a good idea to have a more experienced driver in the car with you for your first few attempts – even if you’re only driving from one junction to another, any practice is good practice ready for longer journeys in the future.
3. Remember your theoretical knowledge
The driving theory test is there for a reason. It can be difficult once you’ve passed your test to remember all of the information at the drop of a hat, but it’s always good to keep the most important rules clear in your head. If you aren’t sure about a certain piece of information, you can always refer to The Highway Code for more details and a clear explanation.
4. Stick to speed limits
You’re finally allowed to let your hair down and drive freely – and that’s great! But remember, speed limits have been designed to keep drivers and other road users safe, so stick to them. With the new changes to speeding penalties, which you can read more about here, a new driver could have their licence revoked and a big fine after being caught over the speed limit just once.
To help combat this if you’re travelling in an unfamiliar area, keep your eyes peeled for any speed limit signs, and if possible do some research beforehand so you know what kind of speed limits to expect.
5. Have a good time!
Driving is a great experience, so take it easy, follow our top tips and have lots of fun exploring the world in your car!
Remember, if you want to keep your car in tip-top condition you can take it to your nearest Trust My Garage member using our handy Find a Garage map. Our Chartered Trading Standards Institute (CTSI) approved consumer code means that you can put your trust in our members to do a great job, and ensure you have the best experience on the roads – Just keep an eye out for the Trust My Garage shield!
If you are a parent with a child under the age of 16, you may be feeling a little stressed right now. This time of year is difficult and expensive for parents preparing their children for the start of the new school term. There’s such a lot to think about; uniforms, equipment, textbooks, bags, new shoes – and that’s just for starters. The last thing you are going to need is for your car to breakdown on you during the infamous school run!
About one in five cars is driving a child or children to school in rush hour traffic and with the five million primary school children in the UK living on average of one and a half miles from their place of learning, it means there are a lot of cars on the road doing short journeys, five days a week. These driving conditions can cause much more wear and tear on your vehicle than you would imagine and no busy parent wants the stress or expense of a breakdown at this time of year.
Being aware of what causes damage to a vehicle can help reduce the risk of a breakdown or failure during the school run. Here are our top tips to shield you from unexpected repair costs as the kids go back to school.
Make sure your engine is properly lubricated.
Most school runs are quite short journeys, which means that the engine on your vehicle does not have enough time to warm up properly. Engine oil has to reach its full operating temperature in order to lubricate properly This is more likely to be achieved over faster, longer journeys.
What’s the solution?
Let your car ‘idle’ for a few minutes before you begin your journey and this will help your engine warm up ahead of your drive. It will also help to warm, your car up once the cold nights start to draw in. Remember though, don’t go back inside your house while your car warms up – it only takes a few seconds for a thief to take advantage of an empty vehicle.
Concentrate on reading the road.
Hurried braking causes greater wear on the brake pads, which will lead to more frequent trips to the garage.
What’s the solution?
Rather than stopping and starting in traffic, slow down and concentrate on reading the road. By driving more slowly and anticipating when you need to stop, especially around the school environment where young people are likely to be crossing the road, you will apply less pressure to your brakes and gears. This will also help you to save fuel.
Keep an eye on your engine warning and DPF lights
If you drive a diesel vehicle, your are more likely to find your vehicle suffering from engine management problems if you frequently go on short journeys in your car. This is because of the diesel particulate filter (DPF).
The DPF, which traps larger soot particles within the filter and allows smaller particles and gases to escape, can only operate efficiently once your vehicle is driven at 45mph for more than five minutes.
Stop/start driving and motoring at slow speeds means that the soot accumulates and the DPF cannot create sufficient heat to regenerate. Once the soot concentration reaches about 75%, it will need to be looked at by a professional to be regenerated. Don’t ignore the engine warning light if your diesel car is used mainly for short journeys!
What’s the solution?
Make sure you get your car to the nearest Trusted garage if your engine warning or DPF lights start flashing on your dashboard. This is an indication that there is something that needs attention and if ignored, could incur costly repair expenses. In fact, any warning light illuminated on your dashboard is a signal that your vehicle needs some expert attention. If it’s orange you need to contact your local Trust My Garage member as soon as possible – if it’s red, stop the car and call them IMMEDIATELY
You can find your nearest Trust My Garage member by entering your postcode on the Trust My Garage website, here.
Independent garages have access to the same technical information and training as main dealers and are fully equipped to service any type of vehicle to the highest standard, providing you with outstanding value for money.