Have you found a garage you can trust?
As part of the Trust My Garage customer charter we make sure all our garages are trusted to work to high standards, use up to date technical information, techniques and tooling in every service, and achieve key industry standards set by the RMI. We want to make sure that whenever you visit one of our member garages, you receive a service so honest, professional and friendly that you go back again and again for your services, general maintenance and repairs.
The experience that you have at our garages is of the utmost importance to us and the reason we are working to raise standards in the independent garage industry is for your benefit. That’s why we recently applied to make Trust My Garage a government backed code, and that’s why we have just introduced consumer feedback to our website.
The next time you enter your postcode in our garage finder, you will be given the opportunity to review your local Trust My Garage member. Your feedback will be moderated by us for security purposes and be displayed on the website, in that garage’s particular profile. This means that other motorists looking to use one of our members will get a good understanding of the quality of service they can expect to receive. In the rare occasion that a genuine complaint is made against one of our members, we will take action to investigate the issue and ensure that it’s resolved quickly and to everyone’s satisfaction.
It’s our way of giving you a voice and letting you have your say on our member garages. It’s also important to us that members receive good support from Trust My Garage, which not only benefits the garage industry as a whole, it also means members have a voice when it comes to raising standards .
When you have a great service from one of our members we want you to tell everyone just how well you have been looked after and if your experience isn’t so good, we want to do something about it.
If you have had a really good experience from one of our member garages there are other ways you can say thank you. Nominations are now open for the Top Technician Awards 2014 and you can vote for your favourite Trust My Garage member here. Every year garage technicians from across the country battle it out in a bid to be crowned the UK’s Top Technician. The competition was born back in 2002 to champion the best technical repairers off the back of national press querying the level of technical knowledge and practical skills needed at garage to ensure you are kept safe in your vehicles.
We have often had member garages in the running for the competition, nominated by members of the public. Most recently we told you about our member Cleevely Motors, which had its manager Matt Cleevely named as one of the top 24 technicians in the UK, from over 650 nominees.
Matt was nominated by his customers and had to complete a demanding test of his technical abilities. It included questions about repairing electrics in cars, using new technologies in the workshop and how he goes about making repairs on old and modern vehicles. His 16 years of garage experience carried him through and helped him to become named one of the technicians in the UK.
This year the competition is looking for more top technicians and wants you to nominate your local garage. If you use a Trust My Garage member for your servicing and repairs, and are delighted with the service you receive, consider nominating them for this national award. And don’t forget to submit your own feedback on them on the Trust My Garage website. After all, we want to work with you to improve standards in the independent garage industry.