“Mechanics, it’s only nuts and bolts!”

We’re always chatting to our members about what’s going on in their area and thought we would share some of their quirky anecdotes with you as well. We will be inviting garages to make guest posts on our blog so you can really start to relate with the Trust My Garage community, reinforcing the message of ‘trust’ from all of our members.

Chris Gurney_Quality Car Service_headshot

By Chris Gurney, owner of Quality Car Service   

A customer recently said to me “Mechanics, it’s only nuts and bolts”, I politely smiled and quickly moved on however it left me thinking “If only!”. I partly agree, the routine day-to-day servicing is relatively straight forward, although every make and model of car has its challenges; such as pollen filters that require half the dashboard to be removed, service lights that require a £3,000 service reset tool to turn the light off the dashboard (we’ve purchased them all), electronic handbrake controls that require programming with laptops, and firmware updates to the various ECU’s around the car (computer’s to you and me) and so on.

Statement retracted, there is nothing routine to the day-to-day servicing of a car, and it’s definitely not only nuts and bolts!

… One of my goals in 2012 was to ensure our garage was totally up-to-date with diagnostic equipment and tools to ensure we could service and repair all makes and models – job done!

This year (2013) we made a commitment to focus on training, we set a goal to give our technicians the opportunity to get right up-to-speed on all the latest technology being fitted to the modern car such as:nuts and bolts

  • DPF’s (very expensive precious metal filters within the exhaust pipe reaching temperatures of over 700 degrees, designed to catch soot to reduce our carbon foot print)
  • EGR Valves (recycling the exhaust fumes back into the engine, again to help reduce the carbon footprint)
  • Variable Geometry Turbo chargers (a device used to give an engine more power and increased fuel efficiency)

…and on it goes. So far this year we have covered five courses, we have one technician who has just completed his NVQ 2 (3 year course), we have three staff members completing NVQ 3 (additional 1 year training) and we are now looking into future car technology, these are cars being designed and built to cover Euro 6 Emissions standards.

To summarise, gone are the days of servicing a car yourself, gone are the days of checking your oil on a dipstick – dipsticks are a thing of the past, (electronic oil level sensor more like), gone are the days of entrusting the road side mechanic to check your car and gone are the days of servicing a car without a laptop with the correct software and operated by a fully trained and qualified technician!

Next time I’m told “It’s only nuts and bolts”, well we’ll see!!

quality car service

Quality Car Service is a Trust My Garage member based in Milton Keynes and offers MOTs, Servicing, and diagnostics.  The garage has been running for 5 years and carry out thousands of MOT’s a year. They pride themselves on the high quality services they provide their customers with and are always striving to improve their processes.

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About trustmygarage

TRUST MY GARAGE (TMG) is a scheme developed for independent garages by the Independent Garage Association (IGA) to recognise the high standards of independent garages throughout the UK.

Posted on May 16, 2013, in car maintenance, Car tips, Customer Service, Guest Posts, Trust My Garage, Young Drivers and tagged , , , , , , , , , , , , , , , , , . Bookmark the permalink. Leave a comment.

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